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Windows 7 blue screen

By yukira
May 12, 2010
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  1. yukira

    yukira TS Rookie Topic Starter Posts: 23

    Okay thank you very much!
    I'll go try it out now.

    so I should just use the driver cleaner pro to uninstall?
    since I don't see it on my uninstall list? then reinstall it?
  2. yukira

    yukira TS Rookie Topic Starter Posts: 23

    Blue Screened again

    Hi my computer just blue screened again but this time...I'm not sure why
    because it just all of a sudden blue screened.
    I think i was running windows essential for a scan.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1
    BCP1: FFFFF80002FB3A52
    BCP2: 0000000000000000
    BCP3: 000000000000FFFD
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\071410-17284-01.dmp
    C:\Users\User\AppData\Local\Temp\WER-30622-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    Attached Files:

  3. Archean

    Archean TechSpot Paladin Posts: 6,049   +75

    APC_INDEX_MISMATCH (0x1)
    This is a kernel internal error. The most common reason to see this bugcheck is when a filesystem or a driver has a mismatched number of calls to disable and re-enable APCs.

    One of the common causes of these errors is memory errors. If your RAM has a marginal component or is overclocked or the voltage is low, you're likely to get random errors 0x0 or 0x1. Please download memtest from techspot's download section and run it for 8 passes to rule out this possibility.

    Just as a side note, please ensure that your system is configured to have appropriate virtual memory. You can check that out by right clicking on my computer, going to advance tab, then to performance settings, and advance in performance options. Regards
  4. yukira

    yukira TS Rookie Topic Starter Posts: 23

    Recently my computer sometimes bluescreens quite randomly whether from new updates or just starting up. There also seems to be a problem where only my web browser freezes and everything else works fine.

    Thank you.

    Attached Files:

  5. Archean

    Archean TechSpot Paladin Posts: 6,049   +75

    This specific crash was caused by your drive (RTL8192u.sys) i.e. RealTek RTL8192U Wireless USB Adapter.

    I think I've pointed that out earlier as well. Have you updated the driver? Time stamp on the Realtek driver which caused this crash is April 13, 2009.
  6. yukira

    yukira TS Rookie Topic Starter Posts: 23

    I have a question about my browser. I'm currently using firefox but recently whenever I download stuff it gets a little weird like it causes whatever I'm watching to not work and freeze up on the browser or it doesn't load right. Would I have to uninstall and reinstall firefox? Or am I missing a plugin? Thank you.
  7. Archean

    Archean TechSpot Paladin Posts: 6,049   +75

    Not sure about it, I have noticed some plugins may slow down the browser, so unless it is something you absolutely can't live without/or essential for you, don't install it. Which version of browser you are using? And on what specific sites this is happening? Do you have any good firewall/AV installed on this PC?
  8. yukira

    yukira TS Rookie Topic Starter Posts: 23

    I'm using firefox 3.6.8. It just gets really weird when I start downloading stuff and so when I download and watch something at the same time the browser sort of freezes or sometimes the download would work but I would have to hover my mouse around the browser for it to move.
    at the moment I'm using Microsoft essential
  9. Archean

    Archean TechSpot Paladin Posts: 6,049   +75

    Can you please check memory usage of your browser when that happens? Or how much it is hogging the CPU resources? You can check that out by pressing Ctrl+Alt+Del and Select Task Manager.
  10. yukira

    yukira TS Rookie Topic Starter Posts: 23

    do I check firefox? or which one do I checK?
  11. Archean

    Archean TechSpot Paladin Posts: 6,049   +75

    yes Firefox, because that is what you are saying gets 'slower' or 'unresponsive'
     
  12. yukira

    yukira TS Rookie Topic Starter Posts: 23

    It's around 350k-360k when that happens.
  13. Archean

    Archean TechSpot Paladin Posts: 6,049   +75

    350-360K ??? That doesn't seem right to me, right now I have 6 tabs opened and FF is consuming about 359,700K on this machine.
  14. yukira

    yukira TS Rookie Topic Starter Posts: 23

    yeahh right now i'm checking it's 220k these are the numbers I see when It's acting weird but when it was alright it was only 75,000
    Like everything works but it only acts up when I'm downloading things and it causes movies to freeze or the web browser won't load unless I'm hovering my mouse over it same with downloading too.
  15. Archean

    Archean TechSpot Paladin Posts: 6,049   +75

    Clear out all cache/cookies/history etc. and see whether that helps.

    Just to make sure that your system is free of any virus/malware etc. Please go through 8-steps of Virus & Malware Removal Forum and post your logs there for review. Please be patient as they are pretty busy over there and may take some time to get back to you.
  16. yukira

    yukira TS Rookie Topic Starter Posts: 23

    Oh okay thank you very much

    um where do i go to clear all that out at?
  17. Archean

    Archean TechSpot Paladin Posts: 6,049   +75

    Press Ctrl+Shift+Del ....... a box will appear giving you choices about deleting history/cache etc. Select Every thing from the drop down selection box, and click on Clear Now.
  18. yukira

    yukira TS Rookie Topic Starter Posts: 23

    Hi I've updated the realtek thing but just recently it seems like it's still blue screening from the same program. It started happening yesterday and today whenever I just start my computer.

    Attached Files:

  19. Archean

    Archean TechSpot Paladin Posts: 6,049   +75

    Yes it is exactly the same issue i.e. Realktek audio driver.

    Well I suggest that you uninstall the driver, run driver sweeper and get rid of anything relating to this driver. Then just use windows default driver, and see how this works out.
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