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Windows 7 BSOD

By PsychoDave
May 24, 2013
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  1. My girlfriends lap top is suffering from BSOD's. Im not sure what to do with them any help is appreciated. here is the Mbam quick scan

    Malwarebytes Anti-Malware 1.75.0.1300
    www.malwarebytes.org

    Database version: v2013.05.24.09

    Windows 7 Service Pack 1 x64 NTFS
    Internet Explorer 10.0.9200.16576
    Jenny :: JENNY-HP [administrator]

    5/24/2013 4:52:04 PM
    MBAM-log-2013-05-24 (16-57-55).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 215346
    Time elapsed: 4 minute(s), 13 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 1
    C:\Windows\svchost.exe (Trojan.Agent) -> No action taken.

    (end)
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Post any minidumps by going to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files and right-click sending them to a compressed(zipped)folder. Upload that folder as a file here
     
  3. PsychoDave

    PsychoDave TS Enthusiast Topic Starter Posts: 135

    Here are the minidumps, I have memtest burnt to a cd, do you want me to start that now or wait?
     

    Attached Files:

  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

  5. PsychoDave

    PsychoDave TS Enthusiast Topic Starter Posts: 135

    Got a BSOD after uninstalling but before reset to complete uninstall, got another as soon as the computer rebooted from the last one. I dont see a new minidump file in the folder though. Installing MSE now
     
  6. PsychoDave

    PsychoDave TS Enthusiast Topic Starter Posts: 135

    Installed and ran MSE, trojan found Trojan: DOS/Alureon.A It couldnt remove it, and now it recommends downloading windows defender offline on another computer and creating a cd and booting from the cd on the infected computer
     
  7. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

  8. PsychoDave

    PsychoDave TS Enthusiast Topic Starter Posts: 135

  9. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Okay, good :)
     
  10. PsychoDave

    PsychoDave TS Enthusiast Topic Starter Posts: 135

    Trojan issue is taken care of, haven't gotten any more BSOD's. Thanks for the help!
     
  11. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Great glad to hear it:)
     

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