Windows 7 error 'this is not a genuine copy of Windows 7'

By Conger88
Oct 17, 2012
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  1. Conger88

    Conger88 Newcomer, in training Topic Starter Posts: 72

    I have just completed the reformat and re-install. lookin goood :) usb drives are being recgonised again so that fixed that! Just going to download AVG now, Malaware bytes and all the security updates before I do anything else :) but seems like reinstall fixed everything that was buggin me
  2. Cobalt006

    Cobalt006 TechSpot Addict Posts: 1,335   +96

    Glad to here that.
  3. Conger88

    Conger88 Newcomer, in training Topic Starter Posts: 72

    OK - Question, I started installing the windows updates -98 updates - 97 installed and it said one not needed, this had taken a few hours to install, so during this period I decided to download and install AVG and malaware bytes and some other apps cause I was bored waiting. Then it said you have to restart your computer for windows updates to take effect or whatever. So I did - then I got the screen saying windows configureing % complete. that looked fine then it came to the "windows shutting" screen and it appears to have frozen here. So I thought maybe it just needs time. I left that overnight (9 hours now) and its still stuck at the shutting down screen. At what point can I assume it is frozen and what should I do?

    Was this caused because I downloaded the other apps?
  4. gbhall

    gbhall TechSpot Chancellor Posts: 2,295   +44

    There is nothing you can do except press and hold the power button to power down. When you then reboot you might be lucky enough to find that the failure to boot was just because the downloads you have installed were not actually implemented (until you reboot) and one of those was concerned with performing power downs !!! (Chicken and egg situation).
  5. Conger88

    Conger88 Newcomer, in training Topic Starter Posts: 72

    The chicken came first :) ok well il give it a go later when im home. So manually holding the power button down shouldnt do any damage?>
  6. gbhall

    gbhall TechSpot Chancellor Posts: 2,295   +44

    It should not, as motherboards are supposed to be designed to power down 'nicely' after the power switch is held in for three seconds, whereas simply chopping the power at the mains can do sometimes.
  7. Conger88

    Conger88 Newcomer, in training Topic Starter Posts: 72

    OK will try it later....I ran the above mentioned driver scanner aswell, it said I needed 21 drivers. But I just did the scan. So I will run that later and try update all drivers all going well that it will reboot successfully again
  8. Cobalt006

    Cobalt006 TechSpot Addict Posts: 1,335   +96

    Is it running ok now?
  9. Conger88

    Conger88 Newcomer, in training Topic Starter Posts: 72

    I turned off with power button like you said above. Turned on again. and it said windows did not shut down properly etc etc so I started in safe mode. Now a screen is appearing

    Stage 3 of 3
    Failure configuring windows updates
    Reverting Changes
    Do not turn off your computer.


    Has been like this for the last 15-20 mins....How long should I wait for this?

    Guessing my machine is still damaged since it wouldnt install correctly? :(
  10. Cobalt006

    Cobalt006 TechSpot Addict Posts: 1,335   +96

    Let it run It will configure the updates ,Then restart it self or go to windows
  11. Conger88

    Conger88 Newcomer, in training Topic Starter Posts: 72

    Ok I finally got to the desktop after it manually restarting twice :/ what should I do now. its saying I have two important updates from windows updates that need installing.... Should I ignore these?
  12. Cobalt006

    Cobalt006 TechSpot Addict Posts: 1,335   +96

    Let them install. It will reboot if needs to.
  13. Conger88

    Conger88 Newcomer, in training Topic Starter Posts: 72

    My mistake...I went to windows updates and its saying 93 important updates are available... :/
     
  14. Cobalt006

    Cobalt006 TechSpot Addict Posts: 1,335   +96

    You will need these updates let them install. It will takes sometime. When its done and it ask you restart the computer Do so . Then when it restart let it configure the updates. This will take some time to. When its done it will take you to the desktop.
  15. Conger88

    Conger88 Newcomer, in training Topic Starter Posts: 72

    But are these not the same updates I tried to install the first time? and then it froze at the 'windows is shutting down" screen
  16. Cobalt006

    Cobalt006 TechSpot Addict Posts: 1,335   +96

    Yes they are the same they did not install the first time. This time they might. Due to you are not installing anything while they are installing. Then they should work this time.
  17. jobeard

    jobeard TS Ambassador Posts: 13,040   +223

    Whenever you are tight on HD space, the first two actions to create more free space are:
    1. run CLEANMGR to delete temp files
    2. uninstall unused programs
    and third might as well be to delete old files in your %userprofile%, eg My Documents\ ....
  18. Conger88

    Conger88 Newcomer, in training Topic Starter Posts: 72

    Ok iv tried to install windows updates twice now and its only getting 32% then restarting ,

    Its these two updates that are left -

    Update for Windows 7 for x64-based Systems (KB2505438)

    Download size: 1.5 MB

    Update for Windows 7 for x64-based Systems (KB971033)

    Download size: 1.2 MB


    Are these essential? it says they are important and then I have 6 optional updates. What else can I do?
  19. Cobalt006

    Cobalt006 TechSpot Addict Posts: 1,335   +96

    Yes they maybe. But if there not downloading properly now. I would wait till later and try them. As far as the optional ones ,These most usely are driver updates. Which in most case are ok to download. headed off to work hopefully someone here will help you good luck.
  20. Conger88

    Conger88 Newcomer, in training Topic Starter Posts: 72

    Ok thanks for your help! Iv been going through them individually and restarting and I seem to be getting them installed now :) fingers crossed.
  21. Shiney

    Shiney TechSpot Enthusiast Posts: 223

    You say you have no windows 7 disks, usually pc world and a lot of other manufacturers give you a support disk that should put your system back to the default setup, like when you bought it. The files needed are usually on a hidden partition. Do you have this disk ? , or ask pcworld if the partition exists and how can you access it.
    Other thing to try since you say you may have interrupted the power supply is a full sector scan. Also start up in safe mode and disable your disk cache, then delete the pagefile.sys file reboot then re- enable it. Just a few idea, hope they are of help.
  22. Cobalt006

    Cobalt006 TechSpot Addict Posts: 1,335   +96



    If you read post 26 , He has already reinstalled win 7. He was having problems with his window updates. Which I think he has manage to get fixed.
  23. Conger88

    Conger88 Newcomer, in training Topic Starter Posts: 72

    Yes thanks! all appears to be working now! Iv installed all updates and run malaware bytes, avg scans, sea tools long generic scan, ccleaner, disk cleanups and updated all drivers and everything looks pretty sweet!

    Thanks for this Cobalt, and im assumeing when I reformated my machine it removed whatever was causeing my computer to run slow?
  24. Shiney

    Shiney TechSpot Enthusiast Posts: 223

    yes I see that cobalt, I was just referring to :-

    Quote =OK I have alread done step one.

    And I dont have a cd for my computer. I dont think I was given a windows 7 disk when buying my computer( from pc world)
  25. Cobalt006

    Cobalt006 TechSpot Addict Posts: 1,335   +96

    Dose your computer allow you to make a recovery disk? It may have a hidden recovery partion.


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