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Windows 7 virus help!

By farah
May 10, 2013
  1. Got a virus and two days later cant start up except with safe mode. I have it on safe mode with networing but I cant access the internet. What do I do?!? :/
     
  2. Broni

    Broni Malware Annihilator Posts: 52,892   +344

    Welcome aboard [​IMG]

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

    =========================================

    For x32 (x86) bit systems download Farbar Recovery Scan Tool 32-Bit and save it to a flash drive.
    For x64 bit systems download Farbar Recovery Scan Tool 64-Bit and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

    If you are using Vista or Windows 7 enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

    To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.

    On the System Recovery Options menu you will get the following options:


    • Startup Repair
      System Restore
      Windows Complete PC Restore
      Windows Memory Diagnostic Tool
      Command Prompt
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
      Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
     
  3. farah

    farah TS Rookie Topic Starter

    I appreciate the help.I donloaded farbar and put it in the flash drive but the problem is when I open the boot options it says BOOTMGR is compressed press ctrl+alt+del to restart, so I do and now it keeps repeating even if I dont press f8 again. What happened?
     
  4. Broni

    Broni Malware Annihilator Posts: 52,892   +344

    I don't think you're booting to USB if you're getting that message.

    We can try something more simple.
    You can run the following from safe mode...

    Please download Farbar Recovery Scan Tool and save it to your desktop.

    Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
    • Double-click to run it. When the tool opens click Yes to disclaimer.[/*]
    • Press Scan button.[/*]
    • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.[/*]
    • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.[/*]
     
  5. farah

    farah TS Rookie Topic Starter

    My laptop is 32 bit, I downloaded the farbar on a different computer and saved it on my flash drive. The problem is that the infected computer isn't even turning on anymore. It just shows the hp logo then says bootmgr is compressed press ctrl+alt+del to restart and it repeats just that. :(
     
  6. Broni

    Broni Malware Annihilator Posts: 52,892   +344

  7. farah

    farah TS Rookie Topic Starter

    I have a windows cd ill get to that as soon as I can. In the mean time I was wondering if u could help with another problem I have with my other laptop. The internet isn't working in it, and its been shutting down by itself, a pop up comes up but its too fast to read, then the screen goes blue and it shuts off. Could this also be a virus?
     
  8. Broni

    Broni Malware Annihilator Posts: 52,892   +344

    One computer per topic please.
     
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