TechSpot

Windows crashes, reading .dmp

By NZvista
Oct 5, 2008
  1. Hello Tech Spot gurus, could you please help me.

    I have been getting crashes every 10 days, (BSoDs) and im wondering what is going wrong with my computer.

    Im currently running Vista Home Premium x32bit

    I have run the windows memory diagnostic and have no memory issues.

    The normal infomation given to me is

    Mini100408-01.dmp
    sysdata.xml
    Version.txt

    Unfortunately I cannot link the .dmp file as it is too large :(

    Could someone tell me how to use the windows debug tool to read this, or allow me to send it to them so they can look over it.

    I am fairly desperate, and am growing in concern :(

    NZvista
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    You can use this server http://savefile.com/upload.php
    for large files

    Then post the link (you may need to break the link up, like w w w . savefile/ .....)
     
  3. NZvista

    NZvista TS Enthusiast Topic Starter Posts: 100

    Thanks, have uploaded the .dmp now.

    Note, its preferenced to open with windbg because thats how i thought i could view it, sorry

    h t t p : / / w w w . s a v e f i l e .c o m / f i l e s / 1 8 2 2 0 8 8

    Any help would be much appreciated.
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Very general !

    BugCheck C0000218: Unhandled exceptions in kernel mode, IRQL contract violation, pool corruption and hardware failures.

    Suggest you run a Checkdisk on your system

    Also confirm all Drivers are up to date
    Possibly detach any newly installed (or not required) Hardware

    Then wait to see if you get anymore Minidumps

    :) Thanks for your help
     
  5. NZvista

    NZvista TS Enthusiast Topic Starter Posts: 100

    Ok, Thankyou very much.
     
  6. NZvista

    NZvista TS Enthusiast Topic Starter Posts: 100

    Hi, have run the check disk...

    However, i left the room and it finished and rebooted without me meaning that i could not view the results.

    Is their anyway i can view these without running it again?
     
  7. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    How to view event details in Windows Vista

    • Click Start [​IMG] , type eventvwr.exe in the search box, and then double-click Event Viewer under Programs.
    • In the console tree, expand Windows Logs, and then select Application.
    • In the details pane, double-click the event that you want to view.
     
  8. NZvista

    NZvista TS Enthusiast Topic Starter Posts: 100

    Hi, confused NZvista again... ;(

    So ive gone into event log/windows logs/ aplication

    And its given me over 12,911 events.. I knwo that because i dont clear it/refresh it.

    But under todays date, i cant find what might be the systems check, do you know its reference code? (source/ID)

    Thanks
     
  9. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    No

    But if you look at the date (as you said) and then the time, it should narrow it down to only a few.

    I agree ChechDisk log entries aren't fantastic

    It's in Application Events look for Wininit in the Source Column
     
  10. NZvista

    NZvista TS Enthusiast Topic Starter Posts: 100

    Thanks so much Kimsland, the "winnit" reference found it straight away

    "Windows has checked the file system and found no problems."

    Not sure where that leaves us (me), looks like my problems are still as vague as always.

    If it crahses again, which, considering past experience will, I will try to seek further help.

    Have used the program "driver detective" and found out which drivers where out of date, Have updated all of them from the various manufacture websites.

    Thanks again, NZvista
     
  11. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    You should use your computer's Manufacture (or motherboard if it's a custom built one) Drivers page.

    What is your computer anyway?

    Please put your System Specs information in your Profile
     
     
  12. NZvista

    NZvista TS Enthusiast Topic Starter Posts: 100

    Ok, i have edited my system specs to the best I can.

    Would it help if I went into the problem reports and sulutions section of vista, and get the infomation on my previous crash?

    It keeps the normal

    Mini092708-01.dmp
    sysdata.xml
    Version.txt

    But has different BCC codes,

    Would this be usefull/related or no good?
     
  13. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Please press the GO button, to update all your Asus drivers
    [​IMG]

    Some Service Pack (SP) will pop out a warning message in your default browser, under the address bar
    Click on the message "Install ActiveX Control" to continue the installation.
     
  14. NZvista

    NZvista TS Enthusiast Topic Starter Posts: 100

    Hi, have clicked the go button and had the yellow drop down pop up, unfortunately once i clicked install activex control the page refreshed and then did nothing.

    Has it secretly installed?
     
  15. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Some computers do have an issue with this new button from Asus
    You should actually press the Go button again, and hopefully it will then give all your details, please try this first.

    Otherwise here's another (the original button from them (slightly different link)
    Please press the green button, to update all your drivers
    [​IMG]

    Sorry, it seems you must do this twice, once here, then when you get to Asus support, click it again. This button uses JavaScript (which is enabled by default on most browsers)
     
  16. NZvista

    NZvista TS Enthusiast Topic Starter Posts: 100

    Seems like the ASUS site hates me.

    Have followed your new (old version) link to no success. I am unsure as to what "you must do this twice" means.

    Is there anyway I can just manually download the drivers? If so, what drivers should i be looking for? I have the latest realtek sound driver aswell as the latest graphics card driver.

    Thanks
     
  17. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Yes if it's a proprietory case (from Asus) the Model number should be written on it some where

    Otherwise you may need to read it directly off the Motherboard (being printed on there somewhere)

    Actually if you use the System Specs link program again, I believe it tells you what model you have.

    I think I might stop posting those buttons!
     
  18. NZvista

    NZvista TS Enthusiast Topic Starter Posts: 100

    So im downloading a driver for my motherboard?
     
  19. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Yes we are going to find your Motherboard's (or computer's) actual Support page at Asus (with Drivers; Bios; Manual and probably a pic of your computer)
     
  20. NZvista

    NZvista TS Enthusiast Topic Starter Posts: 100

    OK, ive went through the downloads page, under mother boards filled out my details ie: M3A mother board.
    Has come up with the following

    31 files found

    BIOS (8) [BIOS History]

    BIOS-Utilities (3)

    Chipset (1)

    AUDIO (2)

    LAN (4)

    Utilities (7)

    Manual (6)
     
  21. NZvista

    NZvista TS Enthusiast Topic Starter Posts: 100

    Does this look correct?
     
  22. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  23. NZvista

    NZvista TS Enthusiast Topic Starter Posts: 100

    Yes, exactly that
     
  24. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Ok so back to Post#4
    :)

    Slowly but surely, we're getting there !
     
  25. NZvista

    NZvista TS Enthusiast Topic Starter Posts: 100

    I feel like an autistic snail getting dragged along by a ferari..

    Except from using driver doctor, which says that all my drivers are up to date I have no idea how to check for that.

    Is there a way?
     
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