LiquidPaper
Posts: 49 +0
Hello,
I just signed up to this forum to ask a question about a virus my friend's computer just got this afternoon. She opened an e-mail in her spam that was supposedly from 'USPS'. Of course, it wasn't, and when she opened the attachment it must of downloaded the virus.
Syptoms:
All of her desktop icons disappeard (except for the Internet Explorer icon).
The background disappeard (went black).
1 big pop-up showed up stating:
We didn't click on either pop-up. Instead I shut the computer off with the power button and got on a back-up laptop and started trying to find out what kinda bug we caught. At first I thought it was the 'System Fix' virus. It told me to download the 'Trojan Killer' to scan and fix the problem. I turned the computer back on -when prompted with how I wanted to start the computer "safe mode, safe mode with networking, ect..." it automatically started under regular start-up. When the computer loaded, the pop-up's showed up again of course. I noticed though that I still had programs under my 'start' menu. If it was the 'System Fix' virus, those should have been gone too. At this point I had already started downloading the Trojan Killer. I stopped the download forced the computer off again. After doing more research, I found the symptoms for the "Windows -- Delayed write failed" virus. This website pretty much described my problem to a 'T'. http://trojan-removal-guide.com/windows-%E2%80%93-delayed-write-failed-problem-description/ Since the site seemed to have the virus down, I went ahead and followed the steps to fix it. I download the Trojan Killer, ran the program (wound up buying it for $40) and then follwed the last three steps in the video. (Downloading and running Kadpersky TDSS Killer, and Trojan Killer's 'unhide' and 'restore' programs). Once this was done, I restarted the computer.
The pop-ups were gone, but only about half of the desktop icons were back. (Had four rows of icons, now there are only two). Also, the background was still black. I was able to change it though. I was pretty confident that it was fixed, except for the fact that half the icons are still missing and that I realized something else was missing too. The 'Quick Launch' feature on the Windows Vista toolbar. I went into the toolbar properties and even though the option is selected, the buttons that should be just to the right of the 'start' button are not there. So now, here is my question (finally, right?). Did I get rid of the virus completely or do you think there could still be some pieces left behind. I'm going to continueing researching it as much as possible, seeing as the computer that has been infected is a family / business computer that must be used on a daily basis.
I know you probably get PM's like this all the time, and probably people saying you "I know you probably get PM's like this all the time". haha I was just wondering if you could shed some light on my situation. When I was browsing the internet I stumbled upon you a thread were you helped someone get through a virus problem using the Registry. On my personal laptop, about a year ago, I got hit with the Windows Vista Security 2011 virus. At that point, I wound up finding someone helpful, like you, and they pointed me in the direction of a site that helped me put a patch in my computer (at which time was almost totally disabled) by adding things to my Registry. If you don't have the time to help, that is totally understandable. Please, if you could just send me a quick 'no' or anything? That way I know you at least got this and I'm not wasting anymore of your time.
If you've read this message to this far, thank you! I'd greatly appreciate any and all input you have.
Happy Holidays,
LiquidPaper
I just signed up to this forum to ask a question about a virus my friend's computer just got this afternoon. She opened an e-mail in her spam that was supposedly from 'USPS'. Of course, it wasn't, and when she opened the attachment it must of downloaded the virus.
Syptoms:
All of her desktop icons disappeard (except for the Internet Explorer icon).
The background disappeard (went black).
1 big pop-up showed up stating:
Then another 20 - 22 pop-ups showed up saying:"Windows detected a hard disk problem"
'A potential disk failure may cause loss of files, applications, and documents stored on the hard disk. It's highly recommended to scan and slove HDD problems before continuing using this PC.'
Scan and fix (recommended) -Prevents future problems with files stored on this disk or device.
Delay scan -Your computer will be restored.
"Windows -- Delayed write failed"
'Failed to save all the components for the file \\system32\\000015le. The file is corrupted or unreadable error may be caused by---'
**It had a 'close' 'try again' and 'continue' option. It looked like a standard windows message.
We didn't click on either pop-up. Instead I shut the computer off with the power button and got on a back-up laptop and started trying to find out what kinda bug we caught. At first I thought it was the 'System Fix' virus. It told me to download the 'Trojan Killer' to scan and fix the problem. I turned the computer back on -when prompted with how I wanted to start the computer "safe mode, safe mode with networking, ect..." it automatically started under regular start-up. When the computer loaded, the pop-up's showed up again of course. I noticed though that I still had programs under my 'start' menu. If it was the 'System Fix' virus, those should have been gone too. At this point I had already started downloading the Trojan Killer. I stopped the download forced the computer off again. After doing more research, I found the symptoms for the "Windows -- Delayed write failed" virus. This website pretty much described my problem to a 'T'. http://trojan-removal-guide.com/windows-%E2%80%93-delayed-write-failed-problem-description/ Since the site seemed to have the virus down, I went ahead and followed the steps to fix it. I download the Trojan Killer, ran the program (wound up buying it for $40) and then follwed the last three steps in the video. (Downloading and running Kadpersky TDSS Killer, and Trojan Killer's 'unhide' and 'restore' programs). Once this was done, I restarted the computer.
The pop-ups were gone, but only about half of the desktop icons were back. (Had four rows of icons, now there are only two). Also, the background was still black. I was able to change it though. I was pretty confident that it was fixed, except for the fact that half the icons are still missing and that I realized something else was missing too. The 'Quick Launch' feature on the Windows Vista toolbar. I went into the toolbar properties and even though the option is selected, the buttons that should be just to the right of the 'start' button are not there. So now, here is my question (finally, right?). Did I get rid of the virus completely or do you think there could still be some pieces left behind. I'm going to continueing researching it as much as possible, seeing as the computer that has been infected is a family / business computer that must be used on a daily basis.
I know you probably get PM's like this all the time, and probably people saying you "I know you probably get PM's like this all the time". haha I was just wondering if you could shed some light on my situation. When I was browsing the internet I stumbled upon you a thread were you helped someone get through a virus problem using the Registry. On my personal laptop, about a year ago, I got hit with the Windows Vista Security 2011 virus. At that point, I wound up finding someone helpful, like you, and they pointed me in the direction of a site that helped me put a patch in my computer (at which time was almost totally disabled) by adding things to my Registry. If you don't have the time to help, that is totally understandable. Please, if you could just send me a quick 'no' or anything? That way I know you at least got this and I'm not wasting anymore of your time.
If you've read this message to this far, thank you! I'd greatly appreciate any and all input you have.
Happy Holidays,
LiquidPaper