TechSpot

Windows hardware installation manager overrides my Nvidia Geforce 9400 GT install

By carmasterxtreme
Apr 14, 2010
  1. carmasterxtreme

    carmasterxtreme TS Rookie Topic Starter Posts: 30

    i dont have the option to disable it
     
  2. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,374   +167

    interesting.. well boot up when the sound card is removed. See if the integrated adapter appears in DevMgr (by default! i.e. Do NOT set View Hidden Devices)

    If you see it in DevMgr (and your graphics works) then the BIOS is automatically disabling it when it detects the addon card. Which is great for the one question but still doesn't explain your original problem

    /* edit */
    Corected: I mean / fixed to say to try testing when addon card is removed.
     
  3. carmasterxtreme

    carmasterxtreme TS Rookie Topic Starter Posts: 30

    the original display adapters by intel are working properly now that the nvidia card is removed
     
  4. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,374   +167

    Well, then we now your integrated adapter works fine and is enabled/disabled by your BIOS automatically which is OK. So we're back to original problem.

    1) Pls give me the link to driver download file you downloaded and trying to install
    2) Vista provides a method to see a log of DevMgr events when it does an install (which might provide some clues to what's going on).
    3) Plus if nVidia uses MS Installer i believe can trace installer events also ..

    but i gotta spend time looking into the "how to do the tracing" as it's been awhile and need to make sure i am remembering it right
     
  5. carmasterxtreme

    carmasterxtreme TS Rookie Topic Starter Posts: 30

    the nvidia card came with an install cd complete with drivers and its own installer so i didnt need to download the drivers so i cant provide you with a link. it doesnt install the drivers because the microsoft hardware wizard trys to install them but i cant find the wizard opened anywhere to turn it off so the installer on the cd will install without giving me the error message saying another hardware installation program is running close other installation program before continuing.
     
  6. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,374   +167

    Ah-ha! In that case, the first order of business is go to the nVidia web site and locate the latest driver suitable for your computer make/model and Vista. Could well be nVidia already has a newer driver on their site that fixes the problem found on the CD version of the driver
     
  7. carmasterxtreme

    carmasterxtreme TS Rookie Topic Starter Posts: 30

  8. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,374   +167

    OK. Well go try to install them first and tell me if it works any better
     
  9. carmasterxtreme

    carmasterxtreme TS Rookie Topic Starter Posts: 30

    ok the setup is the same and it still does the same thing
     
  10. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,374   +167

    Rats. OK.. i'll take a look further but probably no more info till tomorrow.. will post back when i hopefully know something new
     
  11. carmasterxtreme

    carmasterxtreme TS Rookie Topic Starter Posts: 30

    the nvidia video card must be inserted for the program to recognize the display adapter but if the card is installed the windows hardware installation wizard takes over but it doesnt open so that i can close it. it just opens and the installer provided with the video card detects that it is open so it wont install the drivers
     
     
  12. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,374   +167

    Oh. i just had a thought....

    1) Reoot your machine with addon card inserted. When the Hardware Wizard opens, hit CANCEL
    2) Then look in Control Panel->Programs and Features. Look to make sure there is not any nVidia programs loaded! If there are, uninstall them
    3) Now try installing nVidia download file

    /* edit */
    If you see multiple nVidia program entries, tell me what you see before you uninstall any one of them
     
  13. carmasterxtreme

    carmasterxtreme TS Rookie Topic Starter Posts: 30

    the hardware wizard doesnt actually open it just says its open so i am not able to close it
    if i were able to close the hardware wizard the installation program for the nvidia card should install the drivers. i think that the hardware wizard saying its open is the only thing blocking the installation of the drivers
     
  14. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,374   +167

    Ummm.. that's weird on 2 levels
    > If indeed (and what i describe should be your case) once your computer starts up, Windows should see the addon card hardware. When it can't find any driver for it i'd expect it to start hardware install wizard on each startup. So is very strange if you're saying you never see it start? (even before you ever try to install? or is Windows automatically trying to install any video stuff?)

    2. Still follow my advice about lookin in Programs and Features. If you see nVidia entries uninstall it. (i'm actually guessing the nVidia app from your integrated card is still there! Only the integrated driver and the integrated device are disabled. I'm guessing the old app is still there)
     
  15. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,374   +167

    Am double posting as i know you're reading this now :)

    so want to make sure you see it (vs. editing my last post)

    You might also see multiple entries in Programs and Features: for example for Control Center and another for the driver. If so, uninstall Control Control Center first. then uninstall the driver if u see it in Programs and Features
     
  16. carmasterxtreme

    carmasterxtreme TS Rookie Topic Starter Posts: 30

    OK i deleted everything but the nvidia physx because when i try to remove it an error message pops up saying (the windows installer service could not be accessed this can occur if you are running windows in safe mode or if the windows installer is not correctly installed contact your support personnel for assistance) otherwise all the other nvidia programs are uninstalled
     
  17. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,374   +167

    Hmm.. at this point isn't clear what's screwing things up (whether maybe nVidia or maybe Windows Installer or still something else) but since it seems to be a bit of a "stubborn" problem, it would be good precaution at this point before we trying removing/fixing anything more just to be safe
    > Backup all your personal data
    > Create a backup image of your hard drive (so you can always get back to where you are now. EASUS Disk Copy is a good freeware tool for that

    I'll follow up with more sometime later

    /* edit */
    After backups, you can also try running the automated Fix-It in this MS KB to see if any help (use the automated fix-it. Don't try doing this manually)

    /* edit2 */
    Also try running Driver Sweeper to see if it cleanup and remove all the pieces of software still left behind. You might also try DriverSweeper after you boot into Safe Mode
     
  18. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,374   +167

    OK, do the stuff above

    Then note:
    Since you're running Vista i think you should be able to copy/paste the error message in the pop window. Simply select the error message window, click Ctrl-C to copy, then paste it into your post.

    In fact, it occured to me... i wonder if the error message you see is really complaining about Add new hardware wizard or is it simply complaining about you running two installers?? (does it actually mention new hardware wizard by name?)

    See if you can't copy/paste to show me the full error message then i'd like to check some registry data

    Reboot your computer. Do the following once it starts
    1. Open a command prompt window: Click Start->Run, enter: cmd then hit OK.
    2. Then copy/paste the code below into the command prompt window
    3. It will save a file setup.txt on your desktop. Copy/paste the content into your next post
    Code:
    reg query "HKLM\SYSTEM\Setup"  > "%userprofile%\desktop\setup.txt
     
  19. carmasterxtreme

    carmasterxtreme TS Rookie Topic Starter Posts: 30

    ! REG.EXE VERSION 3.0

    HKEY_LOCAL_MACHINE\SYSTEM\Setup
    SetupType REG_DWORD 0x0
    SystemSetupInProgress REG_DWORD 0x0
    CmdLine REG_MULTI_SZ C:\WINDOWS\System32\oobe\msoobe.exe /update\0
    SystemPrefix REG_BINARY D7130000006041F0
    SystemPartition REG_SZ \Device\HarddiskVolume1
    OsLoaderPath REG_SZ \
    CloneTag REG_MULTI_SZ Thu Apr 01 19:03:20 2010
    \0\0
    FactoryPreInstallInProgress REG_DWORD 0x1
    AuditInProgress REG_DWORD 0x1
    MiniSetupInProgress REG_DWORD 0x0

    HKEY_LOCAL_MACHINE\SYSTEM\Setup\AllowStart

    HKEY_LOCAL_MACHINE\SYSTEM\Setup\Pid

    HKEY_LOCAL_MACHINE\SYSTEM\Setup\Preinstall



    Ok im actually running windows xp professional sp3 so things may be different
    it doesnt mention the specific name, it just says another installation wizard is running
    as far as i know, i only have one installation wizard running
    the error message says: (the nvidia setup program has detected that one or more Microsoft hardware installation wizards are active. do you want to continue with setup? click yes to minimize setup until you complete or cancel the other installation wizard(s). click no to exit setup.)
     
  20. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,374   +167

    OK.. and Hmmm....

    Please confirm: You rebooted and then displayed the registry data? You did NOT start the nVidia install yet, right?

    I ask cause:
    The registry data I asked you dump is where MS installer saves Setup installation info. I wonder if you might
    > Have a wizard running OR
    > Have old Setup data in your registry (e.g. from a corrupt prior installation attempt or if you recall if you had a BSOD in the middle of a prior installation??).

    1. What does Windows do if you click YES to minimize nVidia? Do you see any other installer windows?

    2. On reboot, try Control Panel->Add Hardware. Do actually see the new hardware wizard open up? If yes, try using it.
    > Allow it to connect to Windows Update this time only
    > Install the software automatically

    and.. btw... I see two of three InProgress flags set to TRUE in your data

    SystemSetupInProgress REG_DWORD 0x0
    FactoryPreInstallInProgress REG_DWORD 0x1
    AuditInProgress REG_DWORD 0x1​

    Though i'm not yet sure just what that might mean..but will look further.. if you could also try the add'l steps above in the meantime...
     
  21. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,374   +167

    also.. just fyi.. since you're running XP take a look at this post. There's a handy tool SysExporter that may allow you to grab text from windows in XP should you ever want to/need it
     
  22. carmasterxtreme

    carmasterxtreme TS Rookie Topic Starter Posts: 30

    just to be sure i rebooted again and heres the data

    ! REG.EXE VERSION 3.0

    HKEY_LOCAL_MACHINE\SYSTEM\Setup
    SetupType REG_DWORD 0x0
    SystemSetupInProgress REG_DWORD 0x0
    CmdLine REG_MULTI_SZ C:\WINDOWS\System32\oobe\msoobe.exe /update\0
    SystemPrefix REG_BINARY D7130000006041F0
    SystemPartition REG_SZ \Device\HarddiskVolume1
    OsLoaderPath REG_SZ \
    CloneTag REG_MULTI_SZ Thu Apr 01 19:03:20 2010
    \0\0
    FactoryPreInstallInProgress REG_DWORD 0x1
    AuditInProgress REG_DWORD 0x1
    MiniSetupInProgress REG_DWORD 0x0

    HKEY_LOCAL_MACHINE\SYSTEM\Setup\AllowStart

    HKEY_LOCAL_MACHINE\SYSTEM\Setup\Pid

    HKEY_LOCAL_MACHINE\SYSTEM\Setup\Preinstall


    if i click yes the program will minimize and will wait for the other install programs to finish but they never finish
    the new hardware wizard says it cannot run 2 installation programs at a time no matter if the video card is inserted or not.
     
  23. carmasterxtreme

    carmasterxtreme TS Rookie Topic Starter Posts: 30

    if i could somehow make these stop it would probably solve my problem
    SystemSetupInProgress REG_DWORD 0x0
    FactoryPreInstallInProgress REG_DWORD 0x1
    AuditInProgress REG_DWORD 0x1
     
  24. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,374   +167

    OK.. well, just fyi... i found something very promising!!

    Based on the registry data you showed me i found where someone with a very similar problem also had very similar registry data and changing the registry fixed it for them!

    But i want to look into it a bit further before we try any type of registry fix and i lay out instructions.. will get back to you within 24hrs

    /* edit */
    It sounds more and more that those two InProgress flags are your problem. But please wait till i get back with instructions before trying to do anything as registry changes can sometimes be tricky due to all the inter-depencies that can be involvled
     
  25. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,374   +167

    btw.. what is the make/model of your computer? And do you have your XP install CD? What SP level is the install CD?
     
Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.