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'Windows has encountered a critical error...' - constant restarts

Discussion in 'Virus and Malware Removal' started by hamsandwich, Aug 6, 2012.

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  1. Broni Malware Annihilator Posts: 40,051   +187

    Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions (if present).
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

    ===================================

    1. Update your Java version here: http://www.java.com/en/download/installed.jsp

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    2. Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it.
    • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    • Do NOT post JavaRa log.

    ====================================

    We have one corrupted registry key affecting Windows updates.

    Following steps involve registry editing. Please create new restore point before proceeding!!!
    How to:
    XP - http://support.microsoft.com/kb/948247
    Vista and Seven - http://www.howtogeek.com/howto/wind...tore-point-for-windows-vistas-system-restore/

    Download Vista.zip file from here: http://www.smartestcomputing.us.com/files/download/9-registry-network-keys/
    Unzip the file.
    You'll find several files inside.
    Double click on bits.reg file and confirm the prompt.
    Restart computer.
    Post new FSS log.
    Broni, Aug 9, 2012
    #21

  2. hamsandwich Newcomer, in training Posts: 18

    All still working normally - thanks - FSS log to follow
    hamsandwich, Aug 10, 2012
    #22

  3. hamsandwich Newcomer, in training Posts: 18

    Farbar Service Scanner Version: 06-08-2012
    Ran by Nick (administrator) on 10-08-2012 at 09:28:11
    Running from "C:\Users\Nick\Desktop"
    Microsoft® Windows Vista™ Home Premium Service Pack 1 (X86)
    Boot Mode: Normal
    ****************************************************************
    Internet Services:
    ============
    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo IP is accessible.
    Yahoo.com is accessible.

    Windows Firewall:
    =============
    Firewall Disabled Policy:
    ==================

    System Restore:
    ============
    System Restore Disabled Policy:
    ========================

    Security Center:
    ============
    Windows Update:
    ============
    Windows Autoupdate Disabled Policy:
    ============================

    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.

    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware"=DWORD:1

    Other Services:
    ==============

    File Check:
    ========
    C:\Windows\system32\nsisvc.dll => MD5 is legit
    C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\system32\dhcpcsvc.dll
    [2008-07-05 09:23] - [2008-01-19 08:34] - 0204288 ____A (Microsoft Corporation) 43A988A9C10333476CB5FB667CBD629D
    C:\Windows\system32\Drivers\afd.sys
    [2011-06-16 07:32] - [2011-04-21 14:16] - 0273408 ____A (Microsoft Corporation) 48EB99503533C27AC6135648E5474457
    C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
    C:\Windows\system32\Drivers\tcpip.sys
    [2010-08-11 10:48] - [2010-06-16 16:55] - 0902032 ____A (Microsoft Corporation) 6216A954ED7045B62880A92D6C9B9FC7
    C:\Windows\system32\dnsrslvr.dll
    [2011-04-13 11:25] - [2011-03-02 15:49] - 0086528 ____A (Microsoft Corporation) 4805D9A6D281C7A7DEFD9094DEC6AF7D
    C:\Windows\system32\mpssvc.dll
    [2008-07-05 09:32] - [2008-01-19 08:34] - 0393216 ____A (Microsoft Corporation) D1639BA315B0D79DEC49A4B0E1FB929B
    C:\Windows\system32\bfe.dll
    [2010-08-11 10:48] - [2010-06-16 16:09] - 0328704 ____A (Microsoft Corporation) D3E6D78285529962349A7F1617035938
    C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\system32\SDRSVC.dll => MD5 is legit
    C:\Windows\system32\vssvc.exe
    [2008-07-05 09:32] - [2008-01-19 08:33] - 1054720 ____A (Microsoft Corporation) D5FB73D19C46ADE183F968E13F186B23
    C:\Windows\system32\wscsvc.dll
    [2008-07-05 09:31] - [2008-01-19 08:37] - 0061440 ____A (Microsoft Corporation) 683DD16B590372F2C9661D277F35E49C
    C:\Windows\system32\wbem\WMIsvc.dll
    [2008-07-05 09:31] - [2008-01-19 08:36] - 0161792 ____A (Microsoft Corporation) 00B79A7C984678F24CF052E5BEB3A2F5
    C:\Windows\system32\wuaueng.dll => MD5 is legit
    C:\Windows\system32\qmgr.dll
    [2008-07-05 09:22] - [2008-01-19 08:36] - 0758272 ____A (Microsoft Corporation) 02ED7B4DBC2A3232A389106DA7515C3D
    C:\Windows\system32\es.dll
    [2008-08-13 18:31] - [2008-04-18 06:48] - 0269312 ____A (Microsoft Corporation) 3CB3343D720168B575133A0A20DC2465
    C:\Windows\system32\cryptsvc.dll
    [2008-07-05 09:23] - [2008-01-19 08:34] - 0128000 ____A (Microsoft Corporation) 6DE363F9F99334514C46AEC02D3E3678
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\system32\svchost.exe => MD5 is legit
    C:\Windows\system32\rpcss.dll
    [2009-04-15 22:28] - [2009-03-03 05:39] - 0551424 ____A (Microsoft Corporation) 301AE00E12408650BADDC04DBC832830

    **** End of log ****
    hamsandwich, Aug 10, 2012
    #23

  4. Broni Malware Annihilator Posts: 40,051   +187

    Your computer is clean [IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. (Windows XP only) Run defrag at your convenience.

    11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    13. Please, let me know, how your computer is doing.
    Broni, Aug 10, 2012
    #24

  5. hamsandwich Newcomer, in training Posts: 18

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Nick
    ->Temp folder emptied: 3811438 bytes
    ->Temporary Internet Files folder emptied: 23820519 bytes
    ->Java cache emptied: 2027 bytes
    ->FireFox cache emptied: 0 bytes
    ->Google Chrome cache emptied: 27926419 bytes
    ->Flash cache emptied: 1036 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 117476 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 53.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Default
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: Nick
    ->Flash cache emptied: 0 bytes

    User: Public

    Total Flash Files Cleaned = 0.00 mb


    [EMPTYJAVA]

    User: All Users

    User: Default

    User: Default User

    User: Nick
    ->Java cache emptied: 0 bytes

    User: Public

    Total Java Files Cleaned = 0.00 mb

    Restore point Set: OTL Restore Point

    OTL by OldTimer - Version 3.2.56.0 log created on 08112012_091921
    Files\Folders moved on Reboot...
    File\Folder C:\Users\Nick\AppData\Local\Temp\Low\hsperfdata_Nick\2932 not found!
    C:\Users\Nick\AppData\Local\Temp\Low\REG9C00.tmp moved successfully.
    C:\Users\Nick\AppData\Local\Temp\Low\REGEE63.tmp moved successfully.
    C:\Users\Nick\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\X0B2QK2P\pixel[4].htm moved successfully.
    C:\Users\Nick\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\X0B2QK2P\xd_arbiter[1].htm moved successfully.
    C:\Users\Nick\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\TB3LGYW8\4773[1].htm moved successfully.
    C:\Users\Nick\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\TB3LGYW8\like[1].htm moved successfully.
    C:\Users\Nick\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\TB3LGYW8\tradegothicltstd-bdcn20-webfont[1].eot moved successfully.
    C:\Users\Nick\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\EAKZGWHM\page-2[1].htm moved successfully.
    C:\Users\Nick\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\EAKZGWHM\xd_arbiter[1].htm moved successfully.
    C:\Users\Nick\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\BFRN237R\e5ea5080-6bf6-4ebb-8e83-5a45648bdcf9-2[1].eot moved successfully.
    C:\Users\Nick\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\BFRN237R\like[1].htm moved successfully.
    C:\Users\Nick\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\BFRN237R\listen[1].htm moved successfully.
    C:\Users\Nick\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\BFRN237R\partner[1].htm moved successfully.
    C:\Users\Nick\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\MSIMGSIZ.DAT moved successfully.
    PendingFileRenameOperations files...
    File C:\Users\Nick\AppData\Local\Temp\Low\hsperfdata_Nick\2932 not found!
    File C:\Users\Nick\AppData\Local\Temp\Low\REG9C00.tmp not found!
    File C:\Users\Nick\AppData\Local\Temp\Low\REGEE63.tmp not found!
    File C:\Users\Nick\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\X0B2QK2P\pixel[4].htm not found!
    File C:\Users\Nick\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\X0B2QK2P\xd_arbiter[1].htm not found!
    File C:\Users\Nick\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\TB3LGYW8\4773[1].htm not found!
    File C:\Users\Nick\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\TB3LGYW8\like[1].htm not found!
    File C:\Users\Nick\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\TB3LGYW8\tradegothicltstd-bdcn20-webfont[1].eot not found!
    File C:\Users\Nick\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\EAKZGWHM\page-2[1].htm not found!
    File C:\Users\Nick\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\EAKZGWHM\xd_arbiter[1].htm not found!
    File C:\Users\Nick\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\BFRN237R\e5ea5080-6bf6-4ebb-8e83-5a45648bdcf9-2[1].eot not found!
    File C:\Users\Nick\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\BFRN237R\like[1].htm not found!
    File C:\Users\Nick\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\BFRN237R\listen[1].htm not found!
    File C:\Users\Nick\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\BFRN237R\partner[1].htm not found!
    File C:\Users\Nick\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\MSIMGSIZ.DAT not found!
    Registry entries deleted on Reboot...
    hamsandwich, Aug 11, 2012
    #25

  6. hamsandwich Newcomer, in training Posts: 18

    Have carried out all of the above steps and everything seems to be running fine - thank you once again for your help - absolutely stellar and I will drop something in your Paypal so you can get one on me.
    hamsandwich, Aug 11, 2012
    #26
     

  7. Broni Malware Annihilator Posts: 40,051   +187

    Way to go!! [IMG]
    Good luck and stay safe :)
    Broni, Aug 11, 2012
    #27
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