TechSpot

Windows installer freeze when installing Sun Java

By jfoofoo
Jan 21, 2005
  1. I just got a new hard drive and did a fresh install of window xp and everything was going very smooth.
    I installed firefox and when trying to install a sun java plug in I ran into some issues. First I try to just use firefox and download the plug in and install, however it did not work (not sure if windows installer showed up the first time). So I decide to down load the actuall file and try to install it that way. When click on it the regular installing shield pop up and everything was normal until windows installer poped up and just hangs in there forever and ever. When I click Cancel it would show canceling but the windows installer remain. So I bring up the task manager and try to end it from there. I can end precess for Jav1.temp.exe and J2re-1_4_2_06-windows-i586-p-iftw.exe. However when I try to end Msiexec.exe the windows installer disappeared but I was unable to end Msiexec.exe on my task manager list. It remains there and does not matter how many times I try to end process. So I try to restart my computer but it will not restart or shut down at all. My computer just stucks there and I was able to use it like normal even after I try to shut down many times and did Ctrl+alt+delete many times. Task manager would not come up nor would the computer shut down or restart. In the end I had to hold on my power switch for 5 second to shut and reboot.
    After that I use Ace Utilities and clean up all junk file and reg and hoping something would get clean out and it would fix the problem.. but it did not. So can anyone help me with my problem??

    Microsoft Windows XP Professional Version 2002 Service Pack 2
    Running Pentium 4 3.00Ghz
    1 GB of Ram
    Seagate Sata Drive 160 Gig
    Geforce FX 5950 Ultra
    Toshiba DVD ROM SD-M1402
    IOMEGA ZIPCDINT 1536
    Sound Blaster Live 5.1
    Asus MOBO P4C800-E Deluxe

    All my drivers are up dated and BIOS as well
    Also running Norton internet Security 2005

    Thank you.

    PS. Added hijack this log.

    Logfile of HijackThis v1.99.0
    Scan saved at 10:07:46 AM, on 1/21/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Norton Internet Security\ISSVC.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
    C:\Jerry ETC\j2re-1_4_2_06-windows-i586-p-iftw.exe
    C:\DOCUME~1\Jerry\LOCALS~1\Temp\Jav1.tmp.exe
    C:\WINDOWS\system32\MSIEXEC.EXE
    C:\DOCUME~1\Jerry\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

    O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
    O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
    O4 - HKLM\..\Run: [Jet Detection] "C:\Program Files\Creative\SBLive\PROGRAM\ADGJDet.exe"
    O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
    O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: ISSvc - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
    O23 - Service: Norton AntiVirus Auto-Protect Service - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    O23 - Service: Intel NCS NetService - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
    O23 - Service: NVIDIA Display Driver Service - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
     
  2. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 8,165

    Boot into Safe Mode.

    UNinstall this piece of M$-beta-crap, the virus-writers and script-kiddies are already after it:
    C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe

    In task-manager(ctrl-alt-del) try to STOP these processes if you can:
    C:\DOCUME~1\Jerry\LOCALS~1\Temp\Jav1.tmp.exe
    C:\Jerry ETC\j2re-1_4_2_06-windows-i586-p-iftw.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe

    Next, move your HJT to its OWN directory, e.g. c:\program files\hijackthis

    Now run HJT standalone and let it "fix" (if still there):
    C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
    C:\Jerry ETC\j2re-1_4_2_06-windows-i586-p-iftw.exe
    C:\DOCUME~1\Jerry\LOCALS~1\Temp\Jav1.tmp.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"

    Next, clean out EVERYTHING from C:\DOCUME~1\Jerry\LOCALS~1\Temp\ incl. any subdirectories
    Clean out your temporary internet files from both IE and Firefox.
    Delete j2re-1_4_2_06-windows-i586-p-iftw.exe

    After booting back in Normal mode, go to Sun's website and D/L version JRE 5.0 update 1 instead
    http://java.sun.com/j2se/1.5.0/download.jsp

    Check if MSIEXEC is still active. If so, report back.
     
Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.