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Windows not updating due to rootkit/malware

Discussion in 'Virus and Malware Removal' started by Big Vikz, Sep 24, 2012.

Post New Reply

Page 2 of 3

Broni Malware Annihilator Posts: 39,212 +175
Run OTL

Under the Custom Scans/Fixes box at the bottom, paste in the following

Code:

:OTL IE - HKU\S-1-5-21-1033316682-3954892544-2410240173-1002\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyServer" = isa:8080 O2 - BHO: (no name) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - No CLSID value found. O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found. O4 - HKLM..\Run: [AdobeCS5.5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5.5ServiceManager\CS5.5ServiceManager.exe" -launchedbylogin File not found O4 - HKU\S-1-5-21-1033316682-3954892544-2410240173-1000..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe File not found [2012/09/22 23:07:37 | 000,000,000 | ---D | C] -- C:\Users\Vikesh\AppData\Roaming\AVG [2012/09/22 23:06:53 | 000,000,000 | ---D | C] -- C:\ProgramData\AVG [2009/07/14 05:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini [HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64 [HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] [HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64 "" = C:\Windows\SysNative\shell32.dll -- [2012/06/09 06:43:10 | 014,172,672 | ---- | M] (Microsoft Corporation) "ThreadingModel" = Apartment [HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] "" = %SystemRoot%\system32\shell32.dll -- [2012/06/09 05:41:00 | 012,873,728 | ---- | M] (Microsoft Corporation) "ThreadingModel" = Apartment [HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64 "" = C:\Windows\SysNative\wbem\wbemess.dll -- [2009/07/14 02:41:56 | 000,505,856 | ---- | M] (Microsoft Corporation) "ThreadingModel" = Both [HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] "" = %systemroot%\SysWow64\wbem\wbemess.dll @Alternate Data Stream - 127 bytes -> C:\ProgramData\Temp:D20FFA63 :Commands [purity] [emptytemp] [emptyjava] [emptyflash] [Reboot]

Then click the Run Fix button at the top

Let the program run unhindered, reboot the PC when it is done

You will get a log that shows the results of the fix. Please post it.

NOTE. If for any reason OTL stalls (most likely at "killing processes..." step) run the fix from safe mode.

================================

Last scans....

1. Download Security Check from HERE, and save it to your Desktop.

Double-click SecurityCheck.exe

Follow the onscreen instructions inside of the black box.

A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE SecurityCheck may produce some false warning(s), so leave the results reading to me.

2. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

Make sure the following options are checked:

Internet Services

Windows Firewall

System Restore

Security Center

Windows Update

Windows Defender

Press "Scan".

It will create a log (FSS.txt) in the same directory the tool is run.

Please copy and paste the log to your reply.

3. Please download AdwCleaner by Xplode onto your desktop.

Close all open programs and internet browsers.

Double click on adwcleaner.exe to run the tool.

Click on Delete.

Confirm each time with Ok.

Your computer will be rebooted automatically. A text file will open after the restart.

Please post the contents of that logfile with your next reply.

You can find the logfile at C:\AdwCleaner[S1].txt as well.

Next...

Double click on adwcleaner.exe to run the tool.

Click on Uninstall.

Confirm with yes.

4. Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe

Double click on TFC.exe to run the program.

Click on Start button to begin cleaning process.

TFC will close all running programs, and it may ask you to restart computer.

5. Please run a free online scan with the ESET Online Scanner

Disable your antivirus program

Tick the box next to YES, I accept the Terms of Use

Click Start

Accept any security warnings from your browser.

Check Scan archives

Click Start

ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.

When the scan completes, click on List of found threats

Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

NOTE. If Eset won't find any threats, it won't produce any log.
Broni, Sep 25, 2012

#21
Big Vikz Newcomer, in training Posts: 29

========== OTL ==========
HKU\S-1-5-21-1033316682-3954892544-2410240173-1002\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyServer| /E : value set successfully!
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9}\ not found.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\Locked not found.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\AdobeCS5.5ServiceManager not found.
Registry value HKEY_USERS\S-1-5-21-1033316682-3954892544-2410240173-1000\Software\Microsoft\Windows\CurrentVersion\RunOnce\\mctadmin not found.
Folder C:\Users\Vikesh\AppData\Roaming\AVG\ not found.
Folder C:\ProgramData\AVG\ not found.
File C:\Windows\assembly\Desktop.ini not found.
File EY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64 not found.
File EY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] not found.
File EY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64 not found.
File EY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] not found.
Folder EY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64\ not found.
Folder EY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]\ not found.
Unable to delete ADS C:\ProgramData\Temp20FFA63 .

OTL by OldTimer - Version 3.2.66.0 log created on 09262012_134526

Big Vikz, Sep 26, 2012

#22
Big Vikz Newcomer, in training Posts: 29

Results of screen317's Security Check version 0.99.51
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
avast! Antivirus
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.65.0.1400
Adobe Flash Player 11.4.402.278
Mozilla Firefox (15.0.1)
````````Process Check: objlist.exe by Laurent````````
Malwarebytes' Anti-Malware mbamscheduler.exe
AVAST Software Avast AvastSvc.exe
AVAST Software Avast AvastUI.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````

Big Vikz, Sep 26, 2012

#23
Big Vikz Newcomer, in training Posts: 29

Farbar Service Scanner Version: 19-09-2012
Ran by Vikesh (administrator) on 26-09-2012 at 13:51:35
Running from "C:\Users\Vikesh\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****

Big Vikz, Sep 26, 2012

#24
Big Vikz Newcomer, in training Posts: 29

# AdwCleaner v2.003 - Logfile created 09/26/2012 at 13:52:35
# Updated 23/09/2012 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Vikesh - VIKESH-PC
# Boot Mode : Normal
# Running from : C:\Users\Vikesh\Downloads\adwcleaner.exe
# Option [Delete]

***** [Services] *****

***** [Files / Folders] *****

Folder Deleted : C:\ProgramData\InstallMate
Folder Deleted : C:\ProgramData\Partner
Folder Deleted : C:\ProgramData\Premium

***** [Registry] *****

Key Deleted : HKCU\Software\Conduit

***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16421

Restored : [HKCU\Software\Wow6432Node\Microsoft\Internet Explorer\SearchScopes - DefaultScope]
Restored : [HKU\S-1-5-18\Software\Microsoft\Internet Explorer\SearchScopes - DefaultScope]
Restored : [HKU\S-1-5-19\Software\Microsoft\Internet Explorer\SearchScopes - DefaultScope]
Restored : [HKU\S-1-5-20\Software\Microsoft\Internet Explorer\SearchScopes - DefaultScope]
Restored : [HKU\S-1-5-21-1033316682-3954892544-2410240173-1000\Software\Microsoft\Internet Explorer\SearchScopes - DefaultScope]

-\\ Mozilla Firefox v15.0.1 (en-US)

Profile name : default
File : C:\Users\Vikesh\AppData\Roaming\Mozilla\Firefox\Profiles\321tpfu5.default\prefs.js

[OK] File is clean.

-\\ Google Chrome v [Unable to get version]

File : C:\Users\Vikesh\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[S1].txt - [1495 octets] - [26/09/2012 13:52:35]

########## EOF - C:\AdwCleaner[S1].txt - [1555 octets] ##########

Big Vikz, Sep 26, 2012

#25

Big Vikz Newcomer, in training Posts: 29

Hi broni.. temp file cleaner put my computer into a windows blue screen. I had to restart my laptop manually.

Big Vikz, Sep 26, 2012

#26

Big Vikz Newcomer, in training Posts: 29

Hi broni, ignore the above post.. I ran as admin and it worked fine.

Big Vikz, Sep 26, 2012

#27
Big Vikz Newcomer, in training Posts: 29

The scanner had came back as all clean, and there was no log.

Big Vikz, Sep 26, 2012

#28
Broni Malware Annihilator Posts: 39,212 +175
Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

Run OTL

Under the Custom Scans/Fixes box at the bottom, paste in the following:

Code:

:OTL :Commands [purity] [emptytemp] [EMPTYFLASH] [emptyjava] [CLEARALLRESTOREPOINTS] [Reboot]

Then click the Run Fix button at the top

Let the program run unhindered, reboot the PC when it is done

Post resulting log.

2. Now, we'll remove all tools, we used during our cleaning process

Clean up with OTL:

Double-click OTL.exe to start the program.

Close all other programs apart from OTL as this step will require a reboot

On the OTL main screen, press the CLEANUP button

Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

3. Make sure, Windows Updates are current.

4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. (Windows XP only) Run defrag at your convenience.

11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

12. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

13. Please, let me know, how your computer is doing.
Broni, Sep 26, 2012

#29
Big Vikz Newcomer, in training Posts: 29

All processes killed
========== OTL ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

User: UpdatusUser
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Vikesh
->Temp folder emptied: 54957 bytes
->Temporary Internet Files folder emptied: 1305812 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 124823722 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 877 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 9884251 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 130.00 mb

[EMPTYFLASH]

User: All Users

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Public

User: UpdatusUser

User: Vikesh
->Flash cache emptied: 0 bytes

Total Flash Files Cleaned = 0.00 mb

[EMPTYJAVA]

User: All Users

User: Default

User: Default User

User: Public

User: UpdatusUser

User: Vikesh
->Java cache emptied: 0 bytes

Total Java Files Cleaned = 0.00 mb

Restore point Set: OTL Restore Point

OTL by OldTimer - Version 3.2.66.0 log created on 09262012_183844

Files\Folders moved on Reboot...
C:\Users\Vikesh\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
File move failed. C:\Windows\temp\_avast_\Webshlock.txt scheduled to be moved on reboot.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...

Big Vikz, Sep 26, 2012

#30
Big Vikz Newcomer, in training Posts: 29

There is still a problem with the updating of windows, it keeps failing.

Big Vikz, Sep 26, 2012

#31
Broni Malware Annihilator Posts: 39,212 +175

Some particular update or any update?
Any error messages?

Broni, Sep 26, 2012

#32
Big Vikz Newcomer, in training Posts: 29

It says:
3 updates failed
Errors found: Code 80073712

All three updates are vital windows 7 updates

Big Vikz, Sep 26, 2012

#33
Big Vikz Newcomer, in training Posts: 29

updates for security*

Big Vikz, Sep 26, 2012

#34
Broni Malware Annihilator Posts: 39,212 +175

Did any updates install?
Did you try to download those updates individually from MS site and install them manually?

Broni, Sep 26, 2012

#35
Big Vikz Newcomer, in training Posts: 29

I tried them manually and from the windows update in start menu, both failed to install

Big Vikz, Sep 26, 2012

#36
Broni Malware Annihilator Posts: 39,212 +175

Did ANY updates install?

Broni, Sep 26, 2012

#37
Big Vikz Newcomer, in training Posts: 29

No none

Big Vikz, Sep 26, 2012

#38
Broni Malware Annihilator Posts: 39,212 +175

In this case...

In this forum, we make sure, your computer is free of malware and your computer is clean
Because the access to malware forum is very limited, your best option is to create new topic about your current issue, at Windows section.
You'll get more attention.

Good luck!

Broni, Sep 26, 2012

#39
Big Vikz Newcomer, in training Posts: 29

Thank you very much for all your help!

Big Vikz, Sep 27, 2012

#40

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