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Windows not updating due to rootkit/malware

Solved
By Big Vikz
Sep 24, 2012
  1. Big Vikz

    Big Vikz TS Rookie Topic Starter Posts: 29

    Hi broni.. temp file cleaner put my computer into a windows blue screen. I had to restart my laptop manually.
     
  2. Big Vikz

    Big Vikz TS Rookie Topic Starter Posts: 29

    Hi broni, ignore the above post.. I ran as admin and it worked fine.
     
  3. Big Vikz

    Big Vikz TS Rookie Topic Starter Posts: 29

    The scanner had came back as all clean, and there was no log.
     
  4. Broni

    Broni Malware Annihilator Posts: 47,975   +271

    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
    :Commands
    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [emptyjava]
    [CLEARALLRESTOREPOINTS]
    [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. (Windows XP only) Run defrag at your convenience.

    11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    12. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

    13. Please, let me know, how your computer is doing.
     
  5. Big Vikz

    Big Vikz TS Rookie Topic Starter Posts: 29

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    User: UpdatusUser
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Vikesh
    ->Temp folder emptied: 54957 bytes
    ->Temporary Internet Files folder emptied: 1305812 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 124823722 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Flash cache emptied: 877 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32 (64bit) .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 9884251 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 130.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Default
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: Public

    User: UpdatusUser

    User: Vikesh
    ->Flash cache emptied: 0 bytes

    Total Flash Files Cleaned = 0.00 mb


    [EMPTYJAVA]

    User: All Users

    User: Default

    User: Default User

    User: Public

    User: UpdatusUser

    User: Vikesh
    ->Java cache emptied: 0 bytes

    Total Java Files Cleaned = 0.00 mb

    Restore point Set: OTL Restore Point

    OTL by OldTimer - Version 3.2.66.0 log created on 09262012_183844

    Files\Folders moved on Reboot...
    C:\Users\Vikesh\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
    File move failed. C:\Windows\temp\_avast_\Webshlock.txt scheduled to be moved on reboot.

    PendingFileRenameOperations files...

    Registry entries deleted on Reboot...
     
  6. Big Vikz

    Big Vikz TS Rookie Topic Starter Posts: 29

    There is still a problem with the updating of windows, it keeps failing.
     
  7. Broni

    Broni Malware Annihilator Posts: 47,975   +271

    Some particular update or any update?
    Any error messages?
     
  8. Big Vikz

    Big Vikz TS Rookie Topic Starter Posts: 29

    It says:
    3 updates failed
    Errors found: Code 80073712

    All three updates are vital windows 7 updates
     
  9. Big Vikz

    Big Vikz TS Rookie Topic Starter Posts: 29

    updates for security*​
     
  10. Broni

    Broni Malware Annihilator Posts: 47,975   +271

    Did any updates install?
    Did you try to download those updates individually from MS site and install them manually?
     
  11. Big Vikz

    Big Vikz TS Rookie Topic Starter Posts: 29

    I tried them manually and from the windows update in start menu, both failed to install
     
     
  12. Broni

    Broni Malware Annihilator Posts: 47,975   +271

    Did ANY updates install?
     
  13. Big Vikz

    Big Vikz TS Rookie Topic Starter Posts: 29

    No none
     
  14. Broni

    Broni Malware Annihilator Posts: 47,975   +271

    In this case...

    In this forum, we make sure, your computer is free of malware and your computer is clean :)
    Because the access to malware forum is very limited, your best option is to create new topic about your current issue, at Windows section.
    You'll get more attention.

    Good luck!
     
  15. Big Vikz

    Big Vikz TS Rookie Topic Starter Posts: 29

    Thank you very much for all your help!
     
  16. Broni

    Broni Malware Annihilator Posts: 47,975   +271

    You're very welcome [​IMG]
     


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