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Windows Vista 64 - random blue screens

Discussion in 'Windows BSOD, Freezing, Restarting Help' started by rlyeh, Feb 16, 2009.

  1. Route44 TechSpot Ambassador Posts: 12,022   +18

    This one is easy! Your error is a 0xD1 and these are caused by either a faulty driver or buggy software.

    The driver specifically cited is ha10kx2k.sys which is a Creative driver for their sound cards. Update your sound card drivers.

    I don't know if the following pertains to you but this file has been known to cause BSODs when using dual cpu's. It happens when both cpus access the driver at the same time. If you are playing a game like WOW or EVE try changing your settings so that the game only uses 1 cpu. to do this press CTRL+ALT+DEL and in processes go to your game exe like wow.exe right click then set affinity and untick the second cpu.
  2. rlyeh Newcomer, in training Posts: 42

    Thanks for the reply!!!
    Ill keep you informed!, im playing EQ2, and multicpu support is disabled ingame.
  3. rlyeh Newcomer, in training Posts: 42

    New one.. at least they happens 1 time per day
  4. Route44 TechSpot Ambassador Posts: 12,022   +18

    Your error is 0xA and these are strong indicators of hardware issues but also drivers attempting to "use" a higher IRQ Level they have no right to.

    It listed as the probable cause a core Windows driver which is too general to be of much help.

    However, in the dump the LCDmedia.exe was the process noted. This executable belongs to the process Logitech G-series Media Display belonging to the software Logitech G-series Keyboard or Logitech G15 Keyboard or LCD Software or Logitech Z-series Software.

    Very much a part of Logitech keyboards.

    Any of this strike a bell? Perhaps uninstalling and reinstalling the software might do the trick.

    * let us know.
  5. rlyeh Newcomer, in training Posts: 42

    I have Logitech G15.. and driver installed..
    Im really lost now) BSODs are just random.. :(
  6. Route44 TechSpot Ambassador Posts: 12,022   +18

    Okay, did you uninstall and reinstall the drivers that came with your Logitech G15 or did you attempt to update?
     
  7. rlyeh Newcomer, in training Posts: 42

    Didnt try it just yet. Will uninstall all logitech software completely and report about results..
  8. rlyeh Newcomer, in training Posts: 42

    this is interesting. after you pointed me on g15 i did some research. and found out that many have RANDOM BSODs with g15...
    maybe thats it...
    will report as soon as i find something

    p.s i also remembered that i had USB error BSODs with no usb devices plugged except G15 and mouse..
  9. rlyeh Newcomer, in training Posts: 42

    This just sucks :(
    I updated my BIOS< cleaned logitech soft, and reinstalled from newer (latest) version...
    got BSOD in 10 mins :(((

    any ideas :((((
  10. Route44 TechSpot Ambassador Posts: 12,022   +18

    Your error is 0x50: PAGE_FAULT_IN_NONPAGED_AREA

    Requested data was not in memory. An invalid system memory address was referenced. Defective memory (including main memory, L2 RAM cache, video RAM) or incompatible software (including remote control and antivirus software) might cause this Stop message, as may other hardware problems (e.g., incorrect SCSI termination or a flawed PCI card).

    The minidump said that it could not read the faulting driver name but it said the probable driver is portcls.sys. Unfortunantly this is a Windows driver and they are often too general to be of much help.


    Why did you feel the need to update your BIOS? If a BIOS is stable the rule is let it be.

    Try this: Uninstall everything Logitech keyboard and run your PC for awhile. Are you still getting BSODs?

    * If you get BSODs attach them but you don't need to zip them if all you have is one or two. Three or more and zip them together.
  11. rlyeh Newcomer, in training Posts: 42

    well its my G15...
    for 4 days i had 0 BSODs
    what i did - just keep GamePanel software closed...

    .. any idea how to get it working? :( have latest drivers..
  12. Route44 TechSpot Ambassador Posts: 12,022   +18

    First, rlyeh, I am really glad the issue is now definitively known because nothing is more frustrating then not being able to find out what causes it.

    I am suprised how many people are having issues with this Logitech software because Logitech is a very good comapny that makes very good products.

    Are there older drivers you can roll back to? What does the Logitech forums/tech support have to say especially in regards to Vista 64 and this software? Do they supply any solutions?
  13. rlyeh Newcomer, in training Posts: 42

    real thanks goes to you friend, for helping me with these minidumps...
    ill try to research logitech forums now))

    p.s will report here if BSOD return somehow)

    thanks!
    this community rocks!
  14. rlyeh Newcomer, in training Posts: 42

    LOL turned gamepanel soft on for 10 mins after 6 days no BSOD - got one almost instantly...
    i think it has issue with ventrilo support ... i always use my g15 screen to get ventrilo info.
  15. Route44 TechSpot Ambassador Posts: 12,022   +18

    The error is 0xD1. The driver cited ks.sys belongs to your OS and has to do with multimedia.

    However, in the mix was the driver sptd.sys which belongs to Daemon Tools and it was unable to load.

    So... a) It could be ventrilo as you suspect or b) it could be your Daemon tools conflicting with ks.sys.

    * Update drivers for both and tell us if you gain stability.
  16. rlyeh Newcomer, in training Posts: 42

    im pretty 100% sure that its logitech drivers issue with ventrilo G15 support..
  17. rlyeh Newcomer, in training Posts: 42

    BSOD occurs if i turn ventrilo support on....
  18. Route44 TechSpot Ambassador Posts: 12,022   +18

    Thanks for the update. What is your next step?
  19. rlyeh Newcomer, in training Posts: 42

    Well, i tryed to change USB slot of my G15.. thought any problems with it..
    Got BSOD in 5 mins...
    Now really not sure what to do. Have latest drivers.. and logitech forums are in no help.
  20. Route44 TechSpot Ambassador Posts: 12,022   +18

    Did you try to contact their tech support directly through email?