Windows Vista 64 - random blue screens

By rlyeh
Feb 16, 2009
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  1. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    Okay, did you uninstall and reinstall the drivers that came with your Logitech G15 or did you attempt to update?
  2. rlyeh

    rlyeh Newcomer, in training Topic Starter Posts: 42

    Didnt try it just yet. Will uninstall all logitech software completely and report about results..
  3. rlyeh

    rlyeh Newcomer, in training Topic Starter Posts: 42

    this is interesting. after you pointed me on g15 i did some research. and found out that many have RANDOM BSODs with g15...
    maybe thats it...
    will report as soon as i find something

    p.s i also remembered that i had USB error BSODs with no usb devices plugged except G15 and mouse..
  4. rlyeh

    rlyeh Newcomer, in training Topic Starter Posts: 42

    This just sucks :(
    I updated my BIOS< cleaned logitech soft, and reinstalled from newer (latest) version...
    got BSOD in 10 mins :(((

    any ideas :((((
  5. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    Your error is 0x50: PAGE_FAULT_IN_NONPAGED_AREA

    Requested data was not in memory. An invalid system memory address was referenced. Defective memory (including main memory, L2 RAM cache, video RAM) or incompatible software (including remote control and antivirus software) might cause this Stop message, as may other hardware problems (e.g., incorrect SCSI termination or a flawed PCI card).

    The minidump said that it could not read the faulting driver name but it said the probable driver is portcls.sys. Unfortunantly this is a Windows driver and they are often too general to be of much help.


    Why did you feel the need to update your BIOS? If a BIOS is stable the rule is let it be.

    Try this: Uninstall everything Logitech keyboard and run your PC for awhile. Are you still getting BSODs?

    * If you get BSODs attach them but you don't need to zip them if all you have is one or two. Three or more and zip them together.
  6. rlyeh

    rlyeh Newcomer, in training Topic Starter Posts: 42

    well its my G15...
    for 4 days i had 0 BSODs
    what i did - just keep GamePanel software closed...

    .. any idea how to get it working? :( have latest drivers..
  7. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    First, rlyeh, I am really glad the issue is now definitively known because nothing is more frustrating then not being able to find out what causes it.

    I am suprised how many people are having issues with this Logitech software because Logitech is a very good comapny that makes very good products.

    Are there older drivers you can roll back to? What does the Logitech forums/tech support have to say especially in regards to Vista 64 and this software? Do they supply any solutions?
  8. rlyeh

    rlyeh Newcomer, in training Topic Starter Posts: 42

    real thanks goes to you friend, for helping me with these minidumps...
    ill try to research logitech forums now))

    p.s will report here if BSOD return somehow)

    thanks!
    this community rocks!
  9. rlyeh

    rlyeh Newcomer, in training Topic Starter Posts: 42

    LOL turned gamepanel soft on for 10 mins after 6 days no BSOD - got one almost instantly...
    i think it has issue with ventrilo support ... i always use my g15 screen to get ventrilo info.
  10. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    The error is 0xD1. The driver cited ks.sys belongs to your OS and has to do with multimedia.

    However, in the mix was the driver sptd.sys which belongs to Daemon Tools and it was unable to load.

    So... a) It could be ventrilo as you suspect or b) it could be your Daemon tools conflicting with ks.sys.

    * Update drivers for both and tell us if you gain stability.
  11. rlyeh

    rlyeh Newcomer, in training Topic Starter Posts: 42

    im pretty 100% sure that its logitech drivers issue with ventrilo G15 support..
     
  12. rlyeh

    rlyeh Newcomer, in training Topic Starter Posts: 42

    BSOD occurs if i turn ventrilo support on....
  13. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    Thanks for the update. What is your next step?
  14. rlyeh

    rlyeh Newcomer, in training Topic Starter Posts: 42

    Well, i tryed to change USB slot of my G15.. thought any problems with it..
    Got BSOD in 5 mins...
    Now really not sure what to do. Have latest drivers.. and logitech forums are in no help.
  15. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    Did you try to contact their tech support directly through email?
  16. rlyeh

    rlyeh Newcomer, in training Topic Starter Posts: 42

    update.. happened without vent support on
    just gamepanel soft running.
    so its plain gamepanel driver problem
  17. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    0x50 error but could not read offending driver. What is gamepanel?
  18. rlyeh

    rlyeh Newcomer, in training Topic Starter Posts: 42

    G15 screen driver is called Game Panel software.
    Thats it.
  19. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    It sounds to me like you need to do a total uninstall of drivers/software that has to do with anything G15. There is a free and excellent Registry Cleaner called RegCleaner and you can it from Majorgeeks.com. Once installed look for anything that has to do with this software under the Uninstall Tab.

    Now messing with the registry can be tricky so if you are going to delete make sure it is only for this software.
  20. rlyeh

    rlyeh Newcomer, in training Topic Starter Posts: 42

    i already tryed cleaning all logitech things from registry and reinstalling it..
    have no luck
  21. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    Utilize your search function found in your Start Menu. Go to File and Folders, type in Logitech and do a search. Right click to delete.

    Do the same for ventrilo and game panel.
  22. rlyeh

    rlyeh Newcomer, in training Topic Starter Posts: 42


    already did that.
    it didnt help
  23. rlyeh

    rlyeh Newcomer, in training Topic Starter Posts: 42

    this is soo damn frustrating..
    today i got BSOD with gamepanel software off. :((((
    really dunno what to do
  24. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    0xD1 error and it cites a Widows driver but in the mix is ctaud2k.sys which is a Creative Audio Driver (WMD) and it could nott be loaded.

    Also, keep in mind, just because a software is shut-down/disabled doesn't mean that all drivers of said software are inactive.
  25. rlyeh

    rlyeh Newcomer, in training Topic Starter Posts: 42

    so you want to say, that this last BSOD is not connected to previous ones?
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