Windows won't update, mouse troubles, had system fix too

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By treetops
Apr 25, 2012
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  1. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    Re: Yummy Player: Mozilla Support:
    Some programs will install add-ons to the system rather than in your Firefox profile.
    Since they aren't part of your profile, they need to be uninstalled using Control Panel -> Programs and Features.However, some said it did not appear in the Control Panel
    Disabling them removes all their functionality.
    It should appear as Yummy CONDUIT Player
    -----------------------
    Please see this for instructions on how to uninstall extensions and themes you no longer want. If you are troubleshooting possible problematic extensions you should first try disabling the add-on: http://kb.mozillazine.org/Uninstalling_add-ons.

    My best advise to you, considering all the "not used", "can't remove" and "I don't know" is to do a reformat and reinstall. Take care in what you add back to the system is you have save files and folders. The idea to to take the system down and put it back in your control. Right now, I think there is a lot going on that you aren't aware of.

    And if Yummy/Gameplan has been in your system, running for years, unused, consider it to be a problem. As for Python, it's a programming language. I don't know what it's use for and I can't even suggest how you got all the Python-related modules. But again, that is also a potential problem.

    And no, you shouldn't have 2 versions of Firefox. But I would totally uninstall Firefox, both of them-including you profile and program folder. Here are the instructions in How to Uninstall Firefox> http://support.mozilla.org/en-US/kb/Uninstalling Firefox. I am not confident that all of those excess entries in FF can be removed- even with an uninstall.

    Basically, you have a runaway browser with no idea what those entries have been doing all these years. And you have multiple modules of entries in a Programming language with no idea what they've been doing or how/when they got on the system.

    And in addition to the above, you had/have active malware!
    ===============================================

    There is one more scan I'd like you to run:
    Please run the MGA Diagnostics tool
    • You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts.
    • You will receive an Internet Explorer-Security Warning dialog box for the Windows Genuine Advantage Diagnostic Tool>
    • You must choose to Run this tool when prompted.
    • Once you are presented with the Diagnostics tool choose Continue to run the diagnostic report.
    • If the RESOLVE button is available after running the diagnostics, please click RESOLVE to allow the diagnostic tool to attempt a repair.
    • After running the MGA Diagnostic tool, click on the Windows tab and then click on Copy
    • Please return to this thread and Paste the results here for review.
    ------------------------------------------
    This tool will is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA). If you have one, tell us about the COA. Tell us:

    1. Does it read "OEM Software" or "OEM Product" in black lettering?
    2. Or, does it have the computer manufacturer's name in black lettering?
    3. DO NOT post the Product Key.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

    Please post the log.
  2. treetops

    treetops TechSpot Evangelist Topic Starter Posts: 1,661   +57

    I have removed FF completely, time to move on. I checked the uninstall user settings, deleted the profile and plugins folder. I am now installing google chrome. I could not find yummy player but I no longer have FF so it should not be a problem.

    Running the tool now. Like everyone I would like to avoid reinstalling windows 7, if it comes to that let me know the likely hood of my new 2 tb hd becoming infected if i plug it in and back up my videos, games and pictures. Iv had it for a week still haven't taken it out of the box :).

    Will get back to you when it finishes closing the browser.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key:
    Windows Product Key Hash: W3hV/MmuNUEFBEVFDuct0z2FycE=
    Windows Product ID: 00359-029-5356727-85752
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {71AAF89F-AE9E-4AEB-8263-35409EAE7027}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Josh\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{71AAF89F-AE9E-4AEB-8263-35409EAE7027}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-79786</PKey><PID>00359-029-5356727-85752</PID><PIDType>5</PIDType><SID>S-1-5-21-1737896416-2570679988-651388281</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-MA790XT-UD4P</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F4</Version><SMBIOSVersion major="2" minor="4"/><Date>20090521000000.000000+000</Date></BIOS><HWID>FD393907018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>C26144E52A73F7C</Val><Hash>be437JwqciLUis6VR69DRB7w4gk=</Hash><Pid>81608-958-8524286-65121</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-029-535672-01-1033-7600.0000-2972009
    Installation ID: 003842065200971831010050199835028972102266676636268574
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 79786
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 5/2/2012 7:39:09 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    HWID Data-->
    HWID Hash Current: PgAAAAMABAABAAEAAwACAAAAAgABAAEA6GHSKhU/uG11k+CoGIhU8hAzHp3C+MKPd/aN7yrPIz08m38Sji4=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC GBT GBTUACPI
    FACP GBT GBTUACPI
    HPET GBT GBTUACPI
    MCFG GBT GBTUACPI
    SSDT PTLTD POWERNOW
    TAMG GBT GBT B0


    EDITed

    1. Does it read "OEM Software" or "OEM Product" in black lettering?

    .
    2. Or, does it have the computer manufacturer's name in black lettering?



    EDIT2
    Oh I bought my windows 7 online through my college for around 30$ since I am and was a college student I got a nice discount. I do not have any paper documents and I put this computer together myself it has no manufacturer. If there is a way to obtain information your requesting online lmk.

    Not through my college exactly, off the Microsoft site.

    EDIT3
    I tried 2 different flash drives ug cant get them to work.
  3. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    Sometimes you DO get what you pay for!

    The set of file mismatches
    indicates that the WAT update has not been installed, and that the machine has never been through a Validation procedure.
    Either you, or the retailer, has used RemoveWAT to crack the activation. Again a full clean install with a legit activation should solve this, if in fact the key is valid!

    There is no validation data, no product key, I can't ID the product ID
    You will need to contact Microsoft Genuine Advantage. There are several things wrong in the MGA information. This is why you can't update and until the system is properly configured, you won't be able to update.
    =================================================
    What is it that you are trying to do with the flash drives that won't work?
  4. treetops

    treetops TechSpot Evangelist Topic Starter Posts: 1,661   +57

    I actually have validated multiple times. A few fixes I tried for windows update recommended I re validate. I will contact microsoft and get this resolved then post back. I actually validated on the first day of install, the low price is because the offer a great discount for students. Ugh I hate dealing with micrososft this may take a while. I'v tried 3 different flash drives last night to back up what google drive cannot and none worked. I would guess my driver automatic install is not working either so even if I wanted to plug in my new 2 tb HD and back up some stuff I don't think I could. I hope Microsoft resolves this without telling me to reinstall that would suck. Ill be back.

    If there is a way I can simply re enter the key let me know.

    EDit I cannot even download it from the original microsoft link provided to my through digitalriver, this is annoying, says I had 760 days to dl

    SO far trying to contact I get
    The product ID number you entered is not supported in the country that you have selected. Enter another product ID number or select a different support option below.
    However I never was allowed to select a country. Its assuming I am in australia... Will try to access from different browsers. EDIT I erased the product key so no one could see it.
  5. treetops

    treetops TechSpot Evangelist Topic Starter Posts: 1,661   +57

    I erased the product key so it would not be seen, iv looked n looked is there a way I can simply re enter my key so I can install the wat update? I talked to microsoft and confirmed I have a genuine copy, they said my warranty ended in 2010. They remotely accessed my computer but the help desk said they only had limitted time per customer and gave me another number to call, he said windows update problems should be free. I do not have time right now hopefully when I post tomorrow I will have my updates up and running via microsoft. I must say I was amazed at the less then a minute waits.
  6. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    The key usually prints in with several *** through so the full key isn't visible. You cannot erase entries I am suppose to see.

    I'm going to close this thread- at least for now. I don't know of any reason you would be told that Windows Update problems should be free. That is not so unless perhaps there is something wrong on their end. Users pirate the OS and can't get updates. Why should they get free help for stealing?

    You need to follow through as far as you can with Microsoft. What I am seeing in your scans is not a 'normal configuration. I still recommend that you take it down, reformat and reinstall. You should do that if you are able to get the help from Microsoft. You are dealing with 3 things:
    1. License key
    2. Activation-or not.
    3. File mismatches

    I also don't know what you have set up to restore the key? for 700+ days.

    I don't know what's wrong with the flash drives. I don't have enough information. If 3 flash drives 'wouldn't work', does that mean you could not move or copy any files to them from the system? Or does it means you couldn't copy to the system from the flash drives? Did you try using a different USB?

    Send me message if you get the system corrected.
  7. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    I am reopening the thread per your informarion in the PM.

    Please repeat this: Please run the MGA Diagnostics tool
    • You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts.
    • You will receive an Internet Explorer-Security Warning dialog box for the Windows Genuine Advantage Diagnostic Tool>
    • You must choose to Run this tool when prompted.
    • Once you are presented with the Diagnostics tool choose Continue to run the diagnostic report.
    • If the RESOLVE button is available after running the diagnostics, please click RESOLVE to allow the diagnostic tool to attempt a repair.
    • After running the MGA Diagnostic tool, click on the Windows tab and then click on Copy
    • Please return to this thread and Paste the results here for review.
    ------------------------------------------
    This tool will is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA). If you have one, tell us about the COA. Tell us:

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.
    ===================================================
    Before putting the files back that you saved, do a right click> scan with AV. If they are clean, okay to add back.

    The previous logs are too old to use. Are you having any malware problem now? If so, plese describe.
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