TechSpot

Windows XP SP2 won't boot, BSOD

By cjmagnum
Aug 29, 2010
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  1. OK so i turn my computer off a day ago and when i turned it on today i repeatedly get the stop error 0x000007e. googling it i found that it goes with memory. I tried removing all extra hardware from the computer (i.e speakers, usb, etc), i booted without my RAM, nothing works. when removing the hardware i allowed myself to get into Safe Mode, but thats all. Anyone know any solutions, i'm lost

    thank you ahead of time
     
  2. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,550   +18

    Per Aumha
    "A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues. Check Event Viewer (EventVwr.msc) for additional information."

    Since you can boot safe mode...

    Navigate to \WIndows\Minidump
    Zip the 5 most recent files and post the zip here.
    One of us will take a look and see if we can narrow your diagnosis, and come up with a resolution for you.

    Alternatively, you could see what information is available through Event Viewer...
    ->Start
    ...-> Control Panel
    ...... -> Administrative Tools
    ......... -> Event Viewer.

    I'll look for your next post.
     
  3. cjmagnum

    cjmagnum TS Rookie Topic Starter Posts: 94

    sorry for the delay, been working alot and no time for my computer. how do i make zip folders? i used to be able to but i installed a compression application that you have probably heard of and use but for the life of me i cannot remember. now i can only make compressed folders using it and i think because its a trial version it won't compress correctly. and can safe mode do this?

    Thank you so much for the help though,
    i'll try to get it up as soon as i can if i can figure it out, using another computer at the moment


    *edit:
    i go into the windows folder but my minidump folder is empty.,...
    the alternative solution i don't know what to do with it, just a few areas and i am not quite sure how to give the information to you, looks useless to me just a bunch of auto updates
     
  4. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,550   +18

    Without RAM nothing would work.
    You might try to boot with only one stick and see what happens.
    I am surprised that your minidump folder is empty.

    1. Make sure, you are not deleting dump files while cleaning up either through the in-built Disk cleanup utility or through a 3rd part app like CCleaner.

    2. Are you using a utility like "Folder Lock"? If so, uninstall.

    3. are you sure you are looking in C:\windows\minidump\ - and not in C;\windows?

    4. Try using "Explorer" and search for
    5. It's possible that memory dumps are turned off...

    1. Click Start, and then click Run.
    2. Type sysdm.cpl, and then click OK.
    3. On the Advanced tab, in the Startup and Recovery section, click Settings.
    4. In the Write debugging information list, click Kernel memory dump, and then click OK.
    5. Click OK to close the System Properties dialog box.
    6. In the System Settings Change dialog box, click Yes if you want to restart your computer now. Click No if you want to restart your computer later.

    Let me know if you still cannot find any dmp files now.
    If you can, then you can use a free utility like 7-zip available here ... http://www.7-zip.org/
    or HERE http://www.techspot.com/downloads/757-7-zip.html
     
  5. cjmagnum

    cjmagnum TS Rookie Topic Starter Posts: 94

    Hey, sorry its been so long, been moving around alot and just recently got a consistent home.

    Ok, so I have been using ccleaner quite a bit which probably didn't help much. i tried your step by step thing and it popped up and said the "alerter" needs to be on, followed the directions to get into alerter properties and it starts automatically but doesn't start in safe mode. so a kernel dump is out of the question at the moment.

    no *.dmp files exist at the moment... this is no bueno

    so i am... stumped
     
  6. cjmagnum

    cjmagnum TS Rookie Topic Starter Posts: 94

    Hey, sorry its been so long, been moving around alot and just recently got a consistent home.

    Ok, so I have been using ccleaner quite a bit which probably didn't help much. i tried your step by step thing and it popped up and said the "alerter" needs to be on, followed the directions to get into alerter properties and it starts automatically but doesn't start in safe mode. so a kernel dump is out of the question at the moment.

    no *.dmp files exist at the moment... this is no bueno

    so i am... stumped
     
  7. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,550   +18

    Please download VEW and save it to your Desktop:

    Double-click VEW.exe to run.
    • Under Select log to query, select
      • Application
      • System
    • Under Select type to list, select:
      • Critical (Vista only, NOT for XP)
      • Error
    • Click the radio button for Number of events
      • Type 20 in the 1 to 20 box
    • Then click the Run button.
    • Notepad will open with the output log.
    • In Notepad, click Edit -> Select all
    • Then press Edit -> Copy
    • Press Ctrl+V on your keyboard to paste the log as text in your next reply.
    (Courtesy rev-Olie)
     
  8. cjmagnum

    cjmagnum TS Rookie Topic Starter Posts: 94

    Vino's Event Viewer v01c run on Windows XP in English
    Report run at 01/11/2010 5:50:42 PM

    Note: All dates below are in the format dd/mm/yyyy

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    'Application' Log - error Type
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Log: 'Application' Date/Time: 01/11/2010 3:11:52 PM
    Type: error Category: 0
    Event: 1000 Source: Application Error
    Faulting application divxupdate.exe, version 1.0.1.10, faulting module msvcp80.dll, version 8.0.50727.4053, fault address 0x000100b5.

    Log: 'Application' Date/Time: 27/08/2010 7:18:09 PM
    Type: error Category: 0
    Event: 1000 Source: Application Error
    Faulting application divx plus player.exe, version 10.2.0.31, faulting module qtcore4.dll, version 4.5.0.0, fault address 0x000e1b16.

    Log: 'Application' Date/Time: 27/08/2010 4:28:32 PM
    Type: error Category: 0
    Event: 1000 Source: Application Error
    Faulting application divxupdate.exe, version 1.0.1.10, faulting module msvcp80.dll, version 8.0.50727.4053, fault address 0x000100b5.

    Log: 'Application' Date/Time: 25/08/2010 3:48:23 PM
    Type: error Category: 0
    Event: 1000 Source: Application Error
    Faulting application divx plus player.exe, version 10.2.0.31, faulting module qtcore4.dll, version 4.5.0.0, fault address 0x000e1b16.

    Log: 'Application' Date/Time: 24/08/2010 8:05:45 PM
    Type: error Category: 0
    Event: 1000 Source: Application Error
    Faulting application divx plus player.exe, version 10.2.0.31, faulting module qtcore4.dll, version 4.5.0.0, fault address 0x000e1b16.

    Log: 'Application' Date/Time: 24/08/2010 1:06:25 AM
    Type: error Category: 0
    Event: 1000 Source: Application Error
    Faulting application divx plus player.exe, version 10.2.0.31, faulting module qtcore4.dll, version 4.5.0.0, fault address 0x000e1b16.

    Log: 'Application' Date/Time: 23/08/2010 11:30:59 PM
    Type: error Category: 0
    Event: 1000 Source: Application Error
    Faulting application divx plus player.exe, version 10.2.0.31, faulting module qtcore4.dll, version 4.5.0.0, fault address 0x000e1b16.

    Log: 'Application' Date/Time: 23/08/2010 10:51:05 PM
    Type: error Category: 0
    Event: 1000 Source: Application Error
    Faulting application divx plus player.exe, version 10.2.0.31, faulting module divx plus player.exe, version 10.2.0.31, fault address 0x0000bac1.

    Log: 'Application' Date/Time: 23/08/2010 3:34:49 PM
    Type: error Category: 0
    Event: 1000 Source: Application Error
    Faulting application divx plus player.exe, version 10.2.0.31, faulting module qtcore4.dll, version 4.5.0.0, fault address 0x000e1b16.

    Log: 'Application' Date/Time: 20/08/2010 10:31:40 PM
    Type: error Category: 0
    Event: 1000 Source: Application Error
    Faulting application divx plus player.exe, version 10.2.0.31, faulting module qtcore4.dll, version 4.5.0.0, fault address 0x000e1b16.

    Log: 'Application' Date/Time: 20/08/2010 12:50:03 PM
    Type: error Category: 0
    Event: 1000 Source: Application Error
    Faulting application divx plus player.exe, version 10.2.0.31, faulting module qtcore4.dll, version 4.5.0.0, fault address 0x000e1b16.

    Log: 'Application' Date/Time: 20/08/2010 12:40:31 PM
    Type: error Category: 0
    Event: 1000 Source: Application Error
    Faulting application divx plus player.exe, version 10.2.0.31, faulting module qtcore4.dll, version 4.5.0.0, fault address 0x000e1b16.

    Log: 'Application' Date/Time: 20/08/2010 12:36:12 PM
    Type: error Category: 0
    Event: 1000 Source: Application Error
    Faulting application divxupdate.exe, version 1.0.1.10, faulting module msvcp80.dll, version 8.0.50727.4053, fault address 0x000100b5.

    Log: 'Application' Date/Time: 19/08/2010 9:27:47 PM
    Type: error Category: 0
    Event: 1000 Source: Application Error
    Faulting application divx plus player.exe, version 10.2.0.31, faulting module qtcore4.dll, version 4.5.0.0, fault address 0x000e1b16.

    Log: 'Application' Date/Time: 19/08/2010 6:59:46 PM
    Type: error Category: 0
    Event: 1000 Source: Application Error
    Faulting application divxupdate.exe, version 1.0.1.10, faulting module msvcp80.dll, version 8.0.50727.4053, fault address 0x000100b5.

    Log: 'Application' Date/Time: 16/08/2010 1:04:05 AM
    Type: error Category: 0
    Event: 1000 Source: Application Error
    Faulting application divxupdate.exe, version 1.0.1.10, faulting module msvcp80.dll, version 8.0.50727.4053, fault address 0x000100b5.

    Log: 'Application' Date/Time: 15/08/2010 5:57:21 PM
    Type: error Category: 0
    Event: 1000 Source: Application Error
    Faulting application divx plus player.exe, version 10.2.0.31, faulting module qtcore4.dll, version 4.5.0.0, fault address 0x000e1b16.

    Log: 'Application' Date/Time: 14/08/2010 11:16:15 PM
    Type: error Category: 0
    Event: 1000 Source: Application Error
    Faulting application divx plus player.exe, version 10.2.0.31, faulting module qtcore4.dll, version 4.5.0.0, fault address 0x000e1b16.

    Log: 'Application' Date/Time: 14/08/2010 9:50:12 PM
    Type: error Category: 0
    Event: 1000 Source: Application Error
    Faulting application divx plus player.exe, version 10.2.0.31, faulting module qtcore4.dll, version 4.5.0.0, fault address 0x000e1b16.

    Log: 'Application' Date/Time: 14/08/2010 11:29:57 AM
    Type: error Category: 0
    Event: 1000 Source: Application Error
    Faulting application keytro.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    'System' Log - error Type
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Log: 'System' Date/Time: 01/11/2010 5:50:06 PM
    Type: error Category: 0
    Event: 7026 Source: Service Control Manager
    The following boot-start or system-start driver(s) failed to load: AFD AsIO AvgLdx86 AvgMfx86 Fips intelppm IPSec KLIF MRxSmb NetBIOS NetBT RasAcd Rdbss SCDEmu sptd Tcpip vsdatant

    Log: 'System' Date/Time: 01/11/2010 5:50:06 PM
    Type: error Category: 0
    Event: 7001 Source: Service Control Manager
    The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning.

    Log: 'System' Date/Time: 01/11/2010 5:50:06 PM
    Type: error Category: 0
    Event: 7001 Source: Service Control Manager
    The Bonjour Service service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.

    Log: 'System' Date/Time: 01/11/2010 5:50:06 PM
    Type: error Category: 0
    Event: 7001 Source: Service Control Manager
    The Apple Mobile Device service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.

    Log: 'System' Date/Time: 01/11/2010 5:50:06 PM
    Type: error Category: 0
    Event: 7001 Source: Service Control Manager
    The TrueVector Internet Monitor service depends on the vsdatant service which failed to start because of the following error: A device attached to the system is not functioning.

    Log: 'System' Date/Time: 01/11/2010 5:50:06 PM
    Type: error Category: 0
    Event: 7001 Source: Service Control Manager
    The TCP/IP NetBIOS Helper service depends on the AFD Networking Support Environment service which failed to start because of the following error: A device attached to the system is not functioning.

    Log: 'System' Date/Time: 01/11/2010 5:50:06 PM
    Type: error Category: 0
    Event: 7001 Source: Service Control Manager
    The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.

    Log: 'System' Date/Time: 01/11/2010 5:50:06 PM
    Type: error Category: 0
    Event: 7001 Source: Service Control Manager
    The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning.

    Log: 'System' Date/Time: 01/11/2010 5:49:10 PM
    Type: error Category: 0
    Event: 10005 Source: DCOM
    DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

    Log: 'System' Date/Time: 01/11/2010 5:49:08 PM
    Type: error Category: 0
    Event: 10005 Source: DCOM
    DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}

    Log: 'System' Date/Time: 01/11/2010 5:48:50 PM
    Type: error Category: 0
    Event: 49 Source: Ftdisk
    Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.

    Log: 'System' Date/Time: 01/11/2010 5:48:50 PM
    Type: error Category: 0
    Event: 45 Source: Ftdisk
    The system could not sucessfully load the crash dump driver.

    Log: 'System' Date/Time: 01/11/2010 5:47:04 PM
    Type: error Category: 0
    Event: 10005 Source: DCOM
    DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

    Log: 'System' Date/Time: 01/11/2010 5:46:49 PM
    Type: error Category: 0
    Event: 10005 Source: DCOM
    DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}

    Log: 'System' Date/Time: 01/11/2010 5:46:41 PM
    Type: error Category: 0
    Event: 10005 Source: DCOM
    DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}

    Log: 'System' Date/Time: 01/11/2010 5:45:59 PM
    Type: error Category: 0
    Event: 10005 Source: DCOM
    DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}

    Log: 'System' Date/Time: 01/11/2010 5:43:26 PM
    Type: error Category: 0
    Event: 7026 Source: Service Control Manager
    The following boot-start or system-start driver(s) failed to load: AFD AsIO AvgLdx86 AvgMfx86 Fips intelppm IPSec KLIF MRxSmb NetBIOS NetBT RasAcd Rdbss SCDEmu sptd Tcpip vsdatant

    Log: 'System' Date/Time: 01/11/2010 5:43:26 PM
    Type: error Category: 0
    Event: 7001 Source: Service Control Manager
    The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning.

    Log: 'System' Date/Time: 01/11/2010 5:43:26 PM
    Type: error Category: 0
    Event: 7001 Source: Service Control Manager
    The Bonjour Service service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.

    Log: 'System' Date/Time: 01/11/2010 5:43:26 PM
    Type: error Category: 0
    Event: 7001 Source: Service Control Manager
    The Apple Mobile Device service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
     
  9. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,550   +18

    Instructions
    • Go to Start -> Run -> msconfig
    • Click the startup tab
    • Uncheck any items related to DivX.
    • Click Apply, Then Close, Then Restart.
    • Try to boot normally, instead of safe mode.
    See what happens. If you are able to boot normally, GREAT.
    If not, then let me know... ( the rest of this post will need to be delayed.)
    Otherwise...

    Then Uninstall Divx from the Add/Remove Programs Applet in Control Panel.
    THEN, We need to get you updated to SP3.
    • Start Microsoft's Internet Explorer, and click the Tools drop down.
    • Click Windows Update.
    • Accept all high priority updates.
    • You will probably be prompted to allow the installation of some software that will allow IE to work properly with the Windows Update Site. Allow the installations.
    After Windows has been completely updated, then we can look at reinstalling DivX, if you really need it.
     
  10. cjmagnum

    cjmagnum TS Rookie Topic Starter Posts: 94

    Well Divx only fails when i close it, i use it quite a bit to watch videos, or my girlfriend does. i'll turn it off and a few seconds later it tells me it failed. but i removed it from startup screen and it still blue screens.
    What i noticed is it doesn't get past the main Windows XP loading screen, the bar with the loading animation starts for about a second then Blue screen. i don't even think it gets that far into windows before it goes away


    I appreciate all the help you are giving by the way.
    i really hope it doesn't come to a full system restore
     
  11. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,550   +18

    Okay... Glad to try to help!
    And, I think we are making some progress...

    If you can, would you try to generate the bsod again, and collect all information on the screen.
    You said it was "stop error 0x000007e" - what are the parameters? Please collect all of the information on the screen and include that in your next post.

    The fact that you can work in Safe Mode,
    and that you do see a loading screen for normal mode,
    suggests to me that it may be your video drivers that need to be reworked.
    Why they suddenly failed is the obvious question... and one which I cannot answer.
    And there may be other possibilities as well... See below.

    The parameters (etc!) for the 7e stop code may give us more information.

    Here are some more things to try, after you post the information I have requested...
    • Make sure you have enough disk space.
    • If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates.
    • Try changing video adapters.
    • Check with your hardware vendor for any BIOS updates.
    • Disable BIOS memory options such as caching or shadowing.
     
     
  12. cjmagnum

    cjmagnum TS Rookie Topic Starter Posts: 94

    Ok, here it is: *** STOP: 0x0000007E (0xC0000005, 0x86C23AB3, 0xF7A7BB9C, 0xF7A7B898)

    About a week or two prior to the computer going down, i had a temporary video card problem in which i had tried to update the drivers and it caused it to lose its drivers completely (its been about 3 months so can't remember it 100%) so i then had to reinstall the original drivers and it worked again. You mentioned video card so i thought it would be useful information
     
  13. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,550   +18

    Okay! The first parameter points to a memory problem. We still have not isolated it, but we can work in that direction.
    Given your previous memory card issues, we will still want to explore that further.

    First - Please Run Memtest on your memory, one stick at a time.
    I can offer you two good guides... each of them say to let memtest run a minimum of seven full passes (there are eight tests per pass, each more complicated than the first). You may need to let it run longer, or maybe not. If you have no errors, you can stop at pass 12. Usually errors will show up by then. If memory errors do show up, you can stop sooner. With any errors, you have established that there is a problem either with the stick, or with the board at that slot.
    By process of elimination, you can determine whether it is your mobo slot (s), or the memory stick(s) that are giving you problems. If the memory tests bad in your machine and good in another, that would point to mobo. If the memory tests good in one slot, but not in the other - again, mobo issues.
    A few questions -
    • How old is the mobo?
    • How old is the graphics card?
    • Is the PSU the one that came with the case, or an upgrade?
    • Are you sure the PSU is adequate for your graphics card and the rest of your setup?
    The answers to these questions may help point us in other directions if your memory should happen to test good.
    Here are the links to the guides, and to the download for Memtest.
    Memtest Download Link
    TechSpot's Guide for Memtest
    Another Excellent Guide, thanks to Jonathan King
     
  14. cjmagnum

    cjmagnum TS Rookie Topic Starter Posts: 94

    ok, going to run memtest in a bit. but to your other questions:
    my computer was built about 4 or 5 years ago, and not too many problems have occured since. I believe all the parts are as compatable as they can get (posted the parts on this site for people to give me advice)
    PSU didn't come with case i don't think, and i haven't upgraded anything since i built it
     
  15. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,550   +18

    Okay... possible theory...
    You are able to run in Safe Mode, because the system is not trying to fully exploit the graphics card.
    As soon as the graphics card is being fully used, you have a system failure.
    This may be due to improper drivers for your card,
    OR may be due to graphics card failure,
    OR may be due to a PSU that is no longer providing adequate power.

    To check the idea that it may be your dirvers... (I am assuming NVidia, if yours are not Nvidia you will need a different set of instructions)
    Use the uninstall instructions found here, while in safe mode.
    Then reboot, and see how your system runs.
    It will be using basic Windows drivers, and unable to fully exploit your card.
    Once you can boot successfully, then we will work on getting the video card drivers reinstalled for full use of your system.


    If you still have errors then...
    How much you may wish to invest in a system that is 4-5 years old is a question.
    If memtest finds no errors, then do you feel like "Parts Swapping"?
    If you do, then along the way, you may begin toward a "new build".
     
  16. cjmagnum

    cjmagnum TS Rookie Topic Starter Posts: 94

    ok, my video card is ati and i uninstalled every bit of it but still same results.
    I have finally got around to doing the memtest and its been running for the past 75+ hours and still no error, i dont know what to look for and if it should be taking this long (pass 275)

    thanks for the help so far
     


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