TechSpot

Wireless connection option gone, can copy and cut, but paste is greyed out

Inactive
By pamlightft
Apr 25, 2010
  1. Not sure what happened last Tuesday, but at first, the laptop couldn't find the "system" file and would not start up even under safe mode. I used the XP DVD and was able to bring up the system and login, but...

    Symantec won't run, I can cut or copy but not paste to anything, including WD passports; "paste" is greyed out.

    I can only plug in internet access - the wireless option doesnt come up any more.

    The system restore is not on and has an error message when I've tried to turn it on; probably because of the issues I'm having now?

    I was able to run the hijacthis application. BUT I can't attach it since the paperclip icon isn't working above the message box. Luckily, I could copy and CTRL+ V below

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 10:49:37 PM, on 4/25/2010 [and the time on the laptop is wrong]
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\ActivIdentity\ActivClient\accoca.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINDOWS\System32\snmp.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\Program Files\Asus\EeePC ACPI\AsTray.exe
    C:\Program Files\Asus\EeePC ACPI\AsAcpiSvr.exe
    C:\Program Files\Elantech\ETDCtrl.exe
    C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\ActivIdentity\ActivClient\acsagent.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\Pamela\Local Settings\Temporary Internet Files\Content.IE5\HKJIUIYH\windows-kb890830-v3.6[1].exe
    c:\68f5edb465dbd73fc6\mrtstub.exe
    C:\WINDOWS\system32\MRT.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\Program Files\Internet Explorer\iexplore.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://eeepc.asus.com/global
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
    O2 - BHO: Mega Manager IE Click Monitor - {bf00e119-21a3-4fd1-b178-3b8537e75c92} - C:\Program Files\Megaupload\Mega Manager\MegaIEMn.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKLM\..\Run: [AsusTray] C:\Program Files\Asus\EeePC ACPI\AsTray.exe
    O4 - HKLM\..\Run: [AsusACPIServer] C:\Program Files\Asus\EeePC ACPI\AsAcpiSvr.exe
    O4 - HKLM\..\Run: [ETDWare] C:\Program Files\Elantech\ETDCtrl.exe
    O4 - HKLM\..\Run: [accrdsub] "C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe"
    O4 - HKLM\..\Run: [masqform.exe] C:\Program Files\PureEdge\Viewer 6.5\masqform.exe -RunOnce
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [AprvRemoveLegacyExcelKeys] "C:\Program Files\ApproveIt\Support\Tools\AprvClean.exe" -k HKCU SOFTWARE\Microsoft\Office\Excel\Addins\OfficeAddIn.OfficeAddIn
    O4 - HKLM\..\Run: [AprvRemoveLegacyWordKeys] "C:\Program Files\ApproveIt\Support\Tools\AprvClean.exe" -k HKCU SOFTWARE\Microsoft\Office\Word\Addins\OfficeAddIn.OfficeAddIn
    O4 - HKLM\..\Run: [ApproveItForOfficeSetup] "C:\Program Files\ApproveIt\Support\Tools\ApproveItForOfficeSetup.exe " /1 /p "C:\Program Files\ApproveIt\"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [QuickFinder Scheduler] "C:\Program Files\WordPerfect Office X3\Programs\QFSCHD130.EXE"
    O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKUS\S-1-5-21-2676543612-825630909-1737959105-1006\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
    O4 - Global Startup: ActivClient Agent.lnk = C:\Program Files\ActivIdentity\ActivClient\acsagent.exe
    O4 - Global Startup: ApproveIt StartUp.lnk = ?
    O4 - Global Startup: AutoRun OSCleaner.lnk = ?
    O4 - Global Startup: AutoStart IR.lnk = C:\Program Files\WinTV\Ir.exe
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - Trusted Zone: http://www.hsn.com
    O15 - Trusted Zone: http://jport.uscourts.gov
    O16 - DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} (DASWebDownload Class) - http://das.microsoft.com/activate/cab/x86/i486/NTANSI/retail/DASAct.cab
    O16 - DPF: {8D9563A9-8D5F-459B-87F2-BA842255CB9A} (Whale Client Components) - https://jran.uscourts.gov/InternalSite/WhlCompMgr.cab
    O16 - DPF: {983A9C21-8207-4B58-BBB8-0EBC3D7C5505} (Domino Web Access 8 Control) - https://jran.uscourts.gov/whalecombd68af80722ce690f1b9609b3b68caae38d677bd06/whalecom0/dwa8W.cab
    O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O16 - DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} (JuniperSetupClientControl Class) - https://jport.uscourts.gov/dana-cached/sc/JuniperSetupClient.cab
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O20 - Winlogon Notify: ackpbsc - C:\WINDOWS\system32\ackpbsc.dll
    O20 - Winlogon Notify: acunlock - C:\Program Files\ActivIdentity\ActivClient\acunlock.dll
    O23 - Service: ActivClient Middleware Service (accoca) - ActivIdentity - C:\Program Files\ActivIdentity\ActivClient\accoca.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
    O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe

    --
    End of file - 8366 bytes


    (DID I run this correct??)


    I'd appreciate any ideas!

    Thanks!!

    Pam
     
  2. Broni

    Broni Malware Annihilator Posts: 47,986   +271

    What exactly did you do?
     
  3. pamlightft

    pamlightft TS Rookie Topic Starter

    Good morning,

    I booted up the laptop via an external DVD drive; this is a netbook (sorry about that) that has XP & SP3 on it.

    When the contents of the DVD came up, I selected the "install xp" option and then "r" to repair. When the netbook rebooted after installation, I disconnected the DVD drive.

    I'm now trying to install the "optional Windows components" (except for the fax) from the DVD.

    Then, I selected the "additional tasks" option and copied what I'm hoping to be all of my files and applications to a WD external HD. It brought up a wizard and created an IMG on the external HD.

    Then, I selected "set up home or office network" option and it installed network and LOL ..... restarted the system and the "start" button disappeared!!

    Down a dark hole!
     
  4. Broni

    Broni Malware Annihilator Posts: 47,986   +271

  5. pamlightft

    pamlightft TS Rookie Topic Starter

    Ha - found it! Had to do "properties" for the bottom taskbar and change it to show the "quick start." Still working on it! Lol...
     
  6. Broni

    Broni Malware Annihilator Posts: 47,986   +271

    OK :).....
     
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