Inactive XP Antivirius 2012 infection

[maldrich]

Windows XP

aswMBR.txt:
aswMBR version 0.9.8.986 Copyright(c) 2011 AVAST Software
Run date: 2011-12-04 15:40:10
-----------------------------
15:40:10.703 OS Version: Windows 5.1.2600 Service Pack 3
15:40:10.703 Number of processors: 4 586 0x2A07
15:40:10.703 ComputerName: AT-FGJW4R1 UserName: jalynch
15:40:10.906 Initialze error C0000061 - driver not loaded
15:41:12.343 AVAST engine defs: 11120401
15:41:19.921 Service scanning
15:41:20.578 Modules scanning
15:41:20.578 Disk 0 trace - called modules:
15:41:20.578
15:41:20.609 AVAST engine scan C:\WINDOWS
15:41:20.750 AVAST engine scan C:\WINDOWS\system32
15:41:20.781 AVAST engine scan C:\WINDOWS\system32\drivers
15:41:20.843 AVAST engine scan C:\Documents and Settings\jalynch
15:41:20.875 AVAST engine scan C:\Documents and Settings\All Users
15:41:20.875 Scan finished successfully
15:41:39.062 The log file has been saved successfully to "C:\Documents and Settings\jalynch\Desktop\aswMBR.txt"


Ugly. I can't install anything. Rkill won't run using multiple file name (eXplorer, iExplore, etc). One bad thing is that I don't have admin access..

 

[Broni]

Please, observe following rules:

• Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
• If you're stuck, or you're not sure about certain step, always ask before doing anything else.
• Please refrain from running tools or applying updates other than those I suggest.
• Never run more than one scan at a time.
• Keep updating me regarding your computer behavior, good, or bad.
• The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
• If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
• I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

==============================================================

Start with these steps: http://www.bleepingcomputer.com/virus-removal/remove-win-7-antispyware-2012

 

[maldrich]

After installing FixNCRreg, rkill will not start:

Error Installation Failed window (a few of them).

 

[maldrich]

rkill does run for a minute, stating Access Denied. I do not have an administrator login.

 

[Broni]

I do not have an administrator login

Why? Not your computer?

 

[maldrich]

Why? Not your computer?

Correct.

 

[Broni]

Whose computer is it?

 

[maldrich]

Whose computer is it?

It's my wifes for work.

 

[Broni]

In that case she has to contact IT people to either fix it, or grant administrative permissions.