TechSpot

XP "not genuine"

By megabomination
Mar 17, 2010
  1. Hi all. I just purchased a copy of XP SP2 OEM from ebay that came with a piece of hardware (to make the sale legal i believe) it installed ok and the key that came with the booklet seemed to work but after logging online i get a message saying my copy of windows "did not pass genuine validation - product key not valid for use in your region" and am redirected to a microsoft site to purchase a "windows genuine advantage kit" for $ 237.60
    I seem to have full use of my PC and have been able to download and install WINDOWS IE7 and other programs but i cant install media player 11 because of this issue! The cd that came with the booklet IS hologramed and everthing was still in plastic, unopened and looking legit? PLEASE help me!
     
  2. ravisunny2

    ravisunny2 TS Ambassador Posts: 2,057   +8

    Send an email to Microsoft Support. They should be able to pinpoint the problem.
     
  3. kweeny

    kweeny TS Rookie

    Who knows whats up with Microsoft. My Acer laptop purchased last year came preloaded with Vista.
    After using the provided recovery CD in Jan everything seemed fine till last week when system info started displaying that Windows was not activated. Message also saying 'only 2 days to activate'.
    So I tried to activate immediately, only to be told key cant be activated.
    Now this week it says '8 days to activate'. Everything seems to be working fine otherwise, so have done nothing. Strange....
     
  4. megabomination

    megabomination TS Enthusiast Topic Starter Posts: 155

    Thanks all for your input.I'll email microsoft.
    Hemantdhyani can you tell me if i do what you suggested will this allow me to use media player etc... or will it just get rid of the "windows genuine notification message"?
     
  5. ravisunny2

    ravisunny2 TS Ambassador Posts: 2,057   +8

    megabomination, you paid for a product that is supposed to be genuine.

    Find out from Microsoft Support , whether it is truly genuine for your region. If it is, they'll have to solve your problem.

    If not, go after the guy who sold it to you.
     
  6. raybay

    raybay TS Evangelist Posts: 10,716   +6

    Please keep us informed as to how the issue is resolved. We have had bad luck with a lot of Microsoft programs purchased on eBay, but mainly Office and Visio.

    We do find that when you telephone Microsoft and get the Canadian office, they are helpful in resolving the issue.
     
  7. megabomination

    megabomination TS Enthusiast Topic Starter Posts: 155

    Thanks.I questioned the seller of the software as to why it isnt genuine and without a response he immediatley refunded my money!? Which tells me (maybe im paranoid) that he knew it wasnt genuine or wouldnt pass validation for my region! Anyway i would like to see if i can validate this copy of windows or at least find out the excact reason why it isnt genuine for my own knowledge so i guess ill try to contact ms and go from there. Thanks all for your help. If you have any more input it would be greatly appreciated!
     
  8. dividebyzero

    dividebyzero trainee n00b Posts: 4,904   +715

    Windows OS's are somewhat region specific. If the OS was intended for example Latin America or more likely an asian market then it won't pass validation in Australasia or "Rest of the World" marketplace. A quick check of the COA product code should verify what market the OS is for.
     
  9. raybay

    raybay TS Evangelist Posts: 10,716   +6

    Interesting if true. Interesting if not true. We have not experience that problem is computers for our Brazilian, Scotland, or Dubai folks.
     
  10. captaincranky

    captaincranky TechSpot Addict Posts: 10,815   +922

    "Life sucks, and then you start shopping on Ebay".
     
  11. dividebyzero

    dividebyzero trainee n00b Posts: 4,904   +715

    Have run across similar tales to this:
    http://forums.whirlpool.net.au/forum-replies-archive.cfm/1222227.html

    Also, Australia and New Zealand seem to be dumping grounds for region specific Vista/Win7 and Office variations (usually manufacturing part numbers produced in Puerto Rico for Canada/U.S. market. These cannot be activated in New Zealand). Whether or not XP is truly region coded or is a catch-all answer I'm not sure
     
     
  12. jobeard

    jobeard TS Ambassador Posts: 13,446   +324

    Here's a thread that is interesting and applicatble

    [edit]
    still more informative
    [/edit]
     
  13. megabomination

    megabomination TS Enthusiast Topic Starter Posts: 155

    Thanks jobeard and DBZ. I've been a little busy but have tried to email MS with my problem with no responce as yet!? Something else that i think may be relivent is the fact that the COA sticker on the back of the booklet has what seems to be two roundish holes a little smaller than a five cent piece removed from it, possibly scratched off, and im wondering if there may have been something written there? It did come wrapped in plastic that looked genuine? Im having trouble trying to attach a picture of it! Can i have some help please.
     
  14. captaincranky

    captaincranky TechSpot Addict Posts: 10,815   +922

    Are you sure the photo you're trying to attach is under the maximum allowed size? I think it's 150KB, but I'm not certain.
     
  15. megabomination

    megabomination TS Enthusiast Topic Starter Posts: 155

    Its 1.85 MB ? But thats not what i ment. Iknow this may sound lame but im not sure what to type in as its URL location.....in fact what does URL mean lol. The picture is in my pictures folder of my PC so what would be the path?
     
  16. dividebyzero

    dividebyzero trainee n00b Posts: 4,904   +715

    Directly under the tabs at the top of the page (blue tab "Forum" if you're viewing this) you'll see a link "Picture Gallery" - if you click that, and on the page it takes you to, you will see "Upload photo's" on the upper right hand side of the page. You then hit the "browse" button to locate the picture and then upload. When posting, click the "Insert image" icon in the message box to add the URL (or direct link if possible...bit of a guess on my part as I've never used Techspot's gallery feature!)
     
  17. megabomination

    megabomination TS Enthusiast Topic Starter Posts: 155

    This is the pictures location anyway!
    [​IMG]

    Sorry that didnt work. The pic is in ' home\members galleries\megabomination'
     
  18. zhzubair

    zhzubair TS Rookie

    check may be license will be valid for specific period .
     
  19. license27kill

    license27kill TS Member Posts: 76

    just search google the app name : wga remover..

    not a bigge also..
     
  20. Jillocity

    Jillocity TS Rookie Posts: 17

    reply to "xp not genuine"

    you can use the app remover process for wga, but be aware that you won't be able to do a system restore to or past that point without doing it all over again...
     
  21. license27kill

    license27kill TS Member Posts: 76

    it just remove the crappy notification..

    nothing else..

    it pops out whenever a copy of o.s. is not genuine enough to pass the wga..

    :)
     
  22. Jillocity

    Jillocity TS Rookie Posts: 17

    what steps did you take to remove wga from your computer? did you got to security updates in control panel and change updates from automatic to notify me but don't download or install? cause if you get automatic updates, wga may be added back onto your machine...some of the updates do it, some don't...i've had the same problem with my machine...microsoft found it to be "not legal"...and i had to take steps to remove wga files from it, and one of the things i did was the above mentioned changing of updates...

    don't know if this helps...
     
  23. license27kill

    license27kill TS Member Posts: 76

    well things must be sacrificed..

    of coarse, basically when wga notification shows up..

    you have no choice but to remove it.

    :)
     
  24. jakeshjo1953

    jakeshjo1953 TS Member Posts: 26

    Guys, He tried to do the right thing and pay for an OS like we all should and you are trying to teach him how to hack things to make them work for him. I do understand but he just seems to want what is right. He wasn't out to steal the OS>
     
  25. Jillocity

    Jillocity TS Rookie Posts: 17

    the removal is really no big deal...and you should be able to use all of windows' software that is installed on the machine... :D
     
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