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XP "not genuine"

Discussion in 'Windows OS' started by megabomination, Mar 17, 2010.

  1. megabomination TechSpot Enthusiast Posts: 149

    Hi all. I just purchased a copy of XP SP2 OEM from ebay that came with a piece of hardware (to make the sale legal i believe) it installed ok and the key that came with the booklet seemed to work but after logging online i get a message saying my copy of windows "did not pass genuine validation - product key not valid for use in your region" and am redirected to a microsoft site to purchase a "windows genuine advantage kit" for $ 237.60
    I seem to have full use of my PC and have been able to download and install WINDOWS IE7 and other programs but i cant install media player 11 because of this issue! The cd that came with the booklet IS hologramed and everthing was still in plastic, unopened and looking legit? PLEASE help me!
  2. ravisunny2 TS Ambassador Posts: 2,032   +8

    Send an email to Microsoft Support. They should be able to pinpoint the problem.
  3. kweeny Newcomer, in training

    Who knows whats up with Microsoft. My Acer laptop purchased last year came preloaded with Vista.
    After using the provided recovery CD in Jan everything seemed fine till last week when system info started displaying that Windows was not activated. Message also saying 'only 2 days to activate'.
    So I tried to activate immediately, only to be told key cant be activated.
    Now this week it says '8 days to activate'. Everything seems to be working fine otherwise, so have done nothing. Strange....
  4. megabomination TechSpot Enthusiast Posts: 149

    Thanks all for your input.I'll email microsoft.
    Hemantdhyani can you tell me if i do what you suggested will this allow me to use media player etc... or will it just get rid of the "windows genuine notification message"?
  5. ravisunny2 TS Ambassador Posts: 2,032   +8

    megabomination, you paid for a product that is supposed to be genuine.

    Find out from Microsoft Support , whether it is truly genuine for your region. If it is, they'll have to solve your problem.

    If not, go after the guy who sold it to you.
  6. raybay TechSpot Evangelist Posts: 10,720   +6

    Please keep us informed as to how the issue is resolved. We have had bad luck with a lot of Microsoft programs purchased on eBay, but mainly Office and Visio.

    We do find that when you telephone Microsoft and get the Canadian office, they are helpful in resolving the issue.
     
  7. megabomination TechSpot Enthusiast Posts: 149

    Thanks.I questioned the seller of the software as to why it isnt genuine and without a response he immediatley refunded my money!? Which tells me (maybe im paranoid) that he knew it wasnt genuine or wouldnt pass validation for my region! Anyway i would like to see if i can validate this copy of windows or at least find out the excact reason why it isnt genuine for my own knowledge so i guess ill try to contact ms and go from there. Thanks all for your help. If you have any more input it would be greatly appreciated!
  8. dividebyzero trainee n00b Posts: 4,088   +194

    Windows OS's are somewhat region specific. If the OS was intended for example Latin America or more likely an asian market then it won't pass validation in Australasia or "Rest of the World" marketplace. A quick check of the COA product code should verify what market the OS is for.
  9. raybay TechSpot Evangelist Posts: 10,720   +6

    Interesting if true. Interesting if not true. We have not experience that problem is computers for our Brazilian, Scotland, or Dubai folks.
  10. captaincranky TechSpot Addict Posts: 8,777   +278

    "Life sucks, and then you start shopping on Ebay".
  11. dividebyzero trainee n00b Posts: 4,088   +194

    Have run across similar tales to this:
    http://forums.whirlpool.net.au/forum-replies-archive.cfm/1222227.html

    Also, Australia and New Zealand seem to be dumping grounds for region specific Vista/Win7 and Office variations (usually manufacturing part numbers produced in Puerto Rico for Canada/U.S. market. These cannot be activated in New Zealand). Whether or not XP is truly region coded or is a catch-all answer I'm not sure
  12. jobeard TS Ambassador Posts: 12,217   +120

    Here's a thread that is interesting and applicatble

    [edit]
    still more informative
    [/edit]
  13. megabomination TechSpot Enthusiast Posts: 149

    Thanks jobeard and DBZ. I've been a little busy but have tried to email MS with my problem with no responce as yet!? Something else that i think may be relivent is the fact that the COA sticker on the back of the booklet has what seems to be two roundish holes a little smaller than a five cent piece removed from it, possibly scratched off, and im wondering if there may have been something written there? It did come wrapped in plastic that looked genuine? Im having trouble trying to attach a picture of it! Can i have some help please.
  14. captaincranky TechSpot Addict Posts: 8,777   +278

    Are you sure the photo you're trying to attach is under the maximum allowed size? I think it's 150KB, but I'm not certain.
  15. megabomination TechSpot Enthusiast Posts: 149

    Its 1.85 MB ? But thats not what i ment. Iknow this may sound lame but im not sure what to type in as its URL location.....in fact what does URL mean lol. The picture is in my pictures folder of my PC so what would be the path?
  16. dividebyzero trainee n00b Posts: 4,088   +194

    Directly under the tabs at the top of the page (blue tab "Forum" if you're viewing this) you'll see a link "Picture Gallery" - if you click that, and on the page it takes you to, you will see "Upload photo's" on the upper right hand side of the page. You then hit the "browse" button to locate the picture and then upload. When posting, click the "Insert image" icon in the message box to add the URL (or direct link if possible...bit of a guess on my part as I've never used Techspot's gallery feature!)
  17. megabomination TechSpot Enthusiast Posts: 149

    This is the pictures location anyway!
    [IMG]

    Sorry that didnt work. The pic is in ' home\members galleries\megabomination'
  18. zhzubair Newcomer, in training

    check may be license will be valid for specific period .
  19. license27kill TechSpot Member Posts: 74

    just search google the app name : wga remover..

    not a bigge also..
  20. Jillocity Newcomer, in training Posts: 17

    reply to "xp not genuine"

    you can use the app remover process for wga, but be aware that you won't be able to do a system restore to or past that point without doing it all over again...