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XP Service Pack 3 Uninstall Fails, File Missing

By almcneil
Aug 23, 2008
  1. Techspotters,

    I recently goofed with a customer. He has Windows XP Media Center and I naively installed Service Pack 3 on it. He called me back complaining that his Windows is not working properly. I then discovered that XP Service Pack 3 is not intended for XP Media Center. We then went to uninstall it and keep getting an error "Specified file cannot be found" I checked the spuninst.log file and found this error:

    Rename failed. Source path c:\windows\$NtUninstallKB953356$ does not exist.

    Any suggestions on how to fix this?

    TIA
     
  2. gbhall

    gbhall TechSpot Chancellor Posts: 2,425   +77

    That patch is a pre-SP3 patch for AMD machines, or similar. Read this http://support.microsoft.com/kb/953356 and see if it helps. I would try installing it, then trying to uninstall SP3 again. This assumes you did not install SP3 and tell it you don't need a backup !

    But the chances are not good (I think) that you will get your customer's PC back without a roll-back (system restore to an earlier than SP3 restore point).
     
  3. almcneil

    almcneil TS Guru Topic Starter Posts: 1,277

    Thx GB!

    Actually, I noticed the reference to the KB article so I checked the Microsoft KB for that number and found out about that hotfix. Installed it and then the SP3 uninstall worked!
     
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