XP shuts down and restarts

By rowey
Oct 2, 2009
Topic Status:
Not open for further replies.
  1. After a clean reinstall of xp home my pc has started shuting down mid game or on sites like myspac or facebook, but it stays on if im just browsing the net. I have had a few blue screen errors and have followed the instructions as best my ability to no avail. Most often than not ther is no blu screen error, it just reboots. I have checked the evnt logs and found several entries from event 1000-1004. all my drivers are updated and my windows updates are current. my pc specs are in my profile and im currently using norton 360. Im going nuts can any 1 help.
    I hope ive posted this in the correct place.
  2. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    rowey, the mods may move this to the BSOD forum. Anyway, in your next post attach your five most recent minidumps.

    How to find your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip. Please do us a favor and don’t Zip each one individually.
  3. rowey

    rowey TechSpot Member Topic Starter Posts: 56

    mini dump files

    these are the last 5 minidump file that you requested. I hope this helps and thank you for your reply.

    Attached Files:

  4. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    All five errors are 0x8E and these are almost always caused by hardware and are particularly a strong indicator of corrupted memory. However, sometimes they can be caused by faulty drivers.

    Four of your dumps cited XP drivers and OS drivers are usually too general to be of much help.

    The remaining dump was definitive in that the Symantec Autoprotect driver srtsp.sys was prevented from loading by another Symantec Internet Security driver navex15.sys.

    * We have seen a great many people who come here for help have issues with Symantec (though not recently in my experience).

    * First see if updating your Symantec resolves your conflicts.
  5. superty12

    superty12 TechSpot Enthusiast Posts: 432

  6. rowey

    rowey TechSpot Member Topic Starter Posts: 56

    I ran my norton update and sanned my pc inclueding rigistry clean up which only found 1 problem that refered to an invalid application. I then played a game on my pc to see if the issue was corrected but the screen has jus now froze. The only way out qwas to reboot.
    To Superty 12, i went to that link but I do not understand such things.

    In summary,(1) I can browse the net with no issues, however if I go to sites like myspace or facebook i get either Blue screen error or it just reboots.
    (2) When I play games it will randomly just freeze.
  7. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    Be very careful with anything dealing with the registry. Keep in mind it can still be your Norton because this will engage while you are on the 'net. Do you get issues with offline games or is this freezing/Bsods with online games?

    Post your most recent minidumps since last time.
  8. rowey

    rowey TechSpot Member Topic Starter Posts: 56

    At this piont I am only playing offline games.
    This morning when I tried to start my pc it rebooted twice before finaly letting me log in.
  9. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    One of the suggestions we have given to people is to completely uninstall Norton and see if that brings stability. Keep in mind that after you uninstall it you then have to use their special tool to make sure Symantec/Norton is completely gone. They had to do this because their software is notorious for leaving remnants of itself behind.

    So, go to Norton's website, find the Removal Tool for your version. Log off from the internet and uninstall this software. Then use the tool. We've lost count the number of people whose issues disappeared once they did this.

    Play some games and see if you have any more BSODs.
  10. rowey

    rowey TechSpot Member Topic Starter Posts: 56

    Ok i will do that now, thanks
  11. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    Let us know how it went. make sure before you go back online that you reinstall to keep yourself protected. If you so wish we can direct you to better security measures that take up less resources and some of them are free.
     
  12. rowey

    rowey TechSpot Member Topic Starter Posts: 56

    Ok I uninstalled norton as requested and played the same game and then a different 1, it froze again within 2 mins each time giving me a send error report but I was unable to close the program and had to reboot. a mini dump file was not generated for either error.
  13. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    Route66, do you think we might be able to find additional information if there is a corresponding Error in the Event Viewer? I don't do the minidumps and have found the the two working together can sometimes help pinpoint the problem.

    If you follow the instruction below, give us all the information for those Errors- try to keep the Errors to the times of the freeze/restart:

    Start> Run> type in eventvwr

    Do this on each the System and the Applications logs:
    [1]. Click to open the log>
    [2]. Look for the Error>
    [3] .Right click on the Error> Properties>
    [4]. Click on Copy button, top right, below the down arrow >
    [5]. Paste here (Ctrl V)
    [6].NOTES
    • You can ignore Warnings and Information Events.
    • If you have a recurring Error with same ID#, same Source and same Description, only one copy is needed.
    • You don't need to include the lines of code in the box below the Description, if any.
    • Please do not copy the entire Event log.

    Errors are time coded. Check the computer clock on freeze.

    Then we can use the minidups and the Errors and hopefully find the cause and resolution.

    rowey, I went to check your system specs to see how much RAM you had. But all you have in is DIMM1- that is a slot, not how much RAM- what is the amount you have?

    If you use on Facebook and MySpace is heavy, you may be using all the available RAM, so the system crashes. Then, when it reboots, it releases available memory- until the next time.

    Okay Route 66?
  14. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    Always okay Bobbye -- Route44 :)

    rowey, go with Bobbye's suggestion and get back withthe results.
  15. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    rowey, the first thing you need to do is get an antivirus program on the system:

    Both of the following programs are free and known to be good:
    Avira Free
    Avast Home

    Please reboot the system after the installation is complete.

    Once the programs is installed, you should check for updates immediately and then run a full system scan. This will help to make sure the program is configured and working properly and alert you to any viruses that might be on the system as a result of not having a functional AV.

    Between the information you gave Route66 and what comes out of the Event Viewer, maybe we can help to find the cause and resolve the problem. But if the system runs with no protection, you're going to have a whole new problem to deal with!
  16. rowey

    rowey TechSpot Member Topic Starter Posts: 56

    Avira is on my system now and complete scan done, no probs there. I sent the information you guys requested this morning twice but it says it will appear after being viewed by the moderators. Do i try and send it again ?
  17. rowey

    rowey TechSpot Member Topic Starter Posts: 56

    The logs as requested.
    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1001
    Date: 5/10/2009
    Time: 1:02:30 PM
    User: N/A
    Computer: BRADLEY-835F462
    Description:
    Fault bucket 1492531842.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 42 75 63 6b 65 74 3a 20 Bucket:
    0008: 31 34 39 32 35 33 31 38 14925318
    0010: 34 32 0d 0a 42..
  18. rowey

    rowey TechSpot Member Topic Starter Posts: 56

    more logs
    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 4/10/2009
    Time: 10:05:14 PM
    User: N/A
    Computer: BRADLEY-835F462
    Description:
    Faulting application iexplore.exe, version 8.0.6001.18702, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 69 65 78 ure iex
    0018: 70 6c 6f 72 65 2e 65 78 plore.ex
    0020: 65 20 38 2e 30 2e 36 30 e 8.0.60
    0028: 30 31 2e 31 38 37 30 32 01.18702
    0030: 20 69 6e 20 75 6e 6b 6e in unkn
    0038: 6f 77 6e 20 30 2e 30 2e own 0.0.
    0040: 30 2e 30 20 61 74 20 6f 0.0 at o
    0048: 66 66 73 65 74 20 30 30 ffset 00
    0050: 30 30 30 30 30 30 0d 0a 000000..
     
  19. rowey

    rowey TechSpot Member Topic Starter Posts: 56

    another log,
    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1004
    Date: 3/10/2009
    Time: 2:46:07 PM
    User: N/A
    Computer: BRADLEY-835F462
    Description:
    Faulting application ccSvcHst.exe, version 108.1.1.10, faulting module NAVEX32A.DLL, version 20091.2.0.41, fault address 0x0010bf18.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 63 63 53 ure ccS
    0018: 76 63 48 73 74 2e 65 78 vcHst.ex
    0020: 65 20 31 30 38 2e 31 2e e 108.1.
    0028: 31 2e 31 30 20 69 6e 20 1.10 in
    0030: 4e 41 56 45 58 33 32 41 NAVEX32A
    0038: 2e 44 4c 4c 20 32 30 30 .DLL 200
    0040: 39 31 2e 32 2e 30 2e 34 91.2.0.4
    0048: 31 20 61 74 20 6f 66 66 1 at off
    0050: 73 65 74 20 30 30 31 30 set 0010
    0058: 62 66 31 38 bf18
    The 3 logs ive posted all have an app issue. The rest of my logs withe same error codes go to a fault bucket in which only the series of fault bucket digits change. Let me no if you need one of those logs & sorry I posted three times but the site would not let me post them all at the same time?
  20. rowey

    rowey TechSpot Member Topic Starter Posts: 56

    Ok after loggin out of this site i logged in myspace and within 2 mins my pc just rebooted, but it took 2 auto reboots before it completly logged on to windows. this first reboot gave me this error log:
    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 5/10/2009
    Time: 10:06:33 PM
    User: N/A
    Computer: BRADLEY-835F462
    Description:
    Faulting application iexplore.exe, version 8.0.6001.18702, faulting module flash10c.ocx, version 10.0.32.18, fault address 0x0004f589.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 69 65 78 ure iex
    0018: 70 6c 6f 72 65 2e 65 78 plore.ex
    0020: 65 20 38 2e 30 2e 36 30 e 8.0.60
    0028: 30 31 2e 31 38 37 30 32 01.18702
    0030: 20 69 6e 20 66 6c 61 73 in flas
    0038: 68 31 30 63 2e 6f 63 78 h10c.ocx
    0040: 20 31 30 2e 30 2e 33 32 10.0.32
    0048: 2e 31 38 20 61 74 20 6f .18 at o
    0050: 66 66 73 65 74 20 30 30 ffset 00
    0058: 30 34 66 35 38 39 0d 0a 04f589..
    The second reboot gave me only a error code 1001 and the log read "fault bucket 1390880034"
    Thanks for any help you guys can give, I have nothing but admiration for the service I have recieved since joining and will pass this sites URL to my frends who may or may not require its services.
  21. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    rowey, are these examples of recurring errors- errors that are happening now also?
    The Errors you listed are all on the 10th of the month. Do you have updates or anything else scheduled for the 10th of the month?

    Date: 5/10/2009 > Event ID: 1000
    Date: 3/10/2009 > Event ID: 1004
    Date: 4/10/2009 > Event ID: 1000

    Leave the lines of code off after the description. For instance:

    Description: (this is for Symantec Service Framework Executable).
    Faulting application ccSvcHst.exe, version 108.1.1.10, faulting module NAVEX32A.DLL, version 20091.2.0.41, fault address 0x0010bf18. nothing after

    Description:
    Faulting application iexplore.exe, version 8.0.6001.18702, faulting module unknown, version 0.0.0.0, fault address 0x00000000. nothing after

    Fault bucket errors can be caused by many things. Sometimes it is a program that is using memory improperly. Also, it can be a hardware issue with the RAM itself.

    Try uninstalling then reinstalling Flash. It has an uninstaller, so use that. Download site HERE, top right.

    Reboot. See how the system does. Confirm these are also current Errors, or give me current ones. Confirm or deny activity planned on 10th of month.
  22. rowey

    rowey TechSpot Member Topic Starter Posts: 56

    Yes they are the current errors, At least as they are shown in my logs. I seem to be getting more shutdown/reboot with the errors going to the fault bucket though. It seems i can stay logged in ti this site with no problems, But go to myspace or facebook and its all over ?
    I will do as you suggest with flash now and report back.
  23. rowey

    rowey TechSpot Member Topic Starter Posts: 56

    I did as you asked with flash player, Then played 2 different games and both froze within minutes and would not let me get out. Had to reboot and no error logs were made?
  24. rowey

    rowey TechSpot Member Topic Starter Posts: 56

    Just now i was on mypsace and another site wen another event happend. this is the log but its from the system log not the application log.
    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 6/10/2009
    Time: 11:09:05 PM
    User: N/A
    Computer: BRADLEY-835F462
    Description:
    Error code 1000008e, parameter1 c0000005, parameter2 b5a6fbfd, parameter3 b5a6fb60, parameter4 00000000.

    this made my pc reboot but left nothing in the app log. hope this helps =]
  25. rowey

    rowey TechSpot Member Topic Starter Posts: 56

    Xp shutsdown & reboots

    Just now i was on mypsace and another site wen another event happend. this is the log but its from the system log not the application log.
    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 6/10/2009
    Time: 11:09:05 PM
    User: N/A
    Computer: BRADLEY-835F462
    Description:
    Error code 1000008e, parameter1 c0000005, parameter2 b5a6fbfd, parameter3 b5a6fb60, parameter4 00000000.

    this made my pc reboot but left nothing in the app log. hope this helps =]
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