The company acknowledged that the iPhone 4's reception degrades when touching a spot on the left edge, but it defended its latest creation with a series of statistics, saying the matter has been blown out of proportion. Apple noted that while many other smartphones have a similar issue, including the BlackBerry Bold 9700, Droid Eris and Omnia II, the problem is more recognizable on the iPhone 4 because the black seam "marks" the problematic area.
Despite the fuss iPhone 4 owners have made, only about 0.55% have actually called Apple support to complain about antenna or reception problems, and return rates for the new handset are currently about a third of the iPhone 3GS (1.7% against 6%). Apple said it couldn't reveal the number of dropped calls because AT&T refuses to give out exact figures, but the iPhone 4 is claimed to have "less than one additional call per 100 dropped" compared to the 3GS.
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