iPhone 4 glass 82% more likely to break than iPhone 3GS

By on October 12, 2010, 3:00 PM
There is an increased chance you will have a broken screen on your hands if you purchase an iPhone 4 rather than an iPhone 3GS, according to device warranty firm SquareTrade. After analyzing accidents in the first four months of availability, comparing over 20,000 iPhone 4s covered by its Care Plans to over 20,000 iPhone 3GSs, SquareTrade found that 82 percent more iPhone 4 owners reported damaged screens.

The reported accident rate for iPhone 4s, which includes more than just broken screens, was still an overall 68 percent higher than for the iPhone 3GS. This number is calculated by comparing users reporting an accident: 4.7 percent of iPhone 4 owners to just 2.8 percent of iPhone 3GS owners. Disregarding the four month timeframe, iPhone 3GS is actually at a 7.8 percent accident rate, while iPhone 4's accident rate is projected to reach 15.5 percent.

SquareTrade says that this is due to two factors: the scratchable surface area has doubled while the new aluminosilicate Gorilla glass used in the iPhone 4 doesn't seem any less likely to break than in previous models. It's also worth noting that the company "considers any claim involving physical damage to be categorized as 'accidental damage,' and in our initial comparison we only look at accidental damage. Some owners choose not to report minor damage, which means that actual accident rates may be even higher than what is shown."

The report follows news that the iPhone 4 has a design problem with shattering glass backs resulting from particles scratching the back of the phone while taking a non-bumper case on and off. SquareTrade says its data doesn't identify which broken screens resulted from dirt trapped behind a case, but it did note that at least a quarter of the broken glass claims involved the back screen.





User Comments: 14

Got something to say? Post a comment
Zilpha Zilpha said:

It's because everyone is holding them wrong.

lfg18 said:

jaja, exactly, that must be the reason jajaja

Guest said:

This just in....

100% of glass is breakable!

Guest said:

ugh, reports like this piss me off...if you break your iPhone, it's YOUR fault, NOT APPLES! if you can't take care of your tech, then you shouldn't own any and just get over it!

Hope you can love you deive and like watching movies as me, and Even I need the help of iFunia ipad video converter. worthing...

DjKraid DjKraid said:

It's because everyone is holding them wrong.

Well how should it be held then??

Burty117 Burty117, TechSpot Chancellor, said:

Guest said:

ugh, reports like this piss me off...if you break your iPhone, it's YOUR fault, NOT APPLES! if you can't take care of your tech, then you shouldn't own any and just get over it!

Hope you can love you deive and like watching movies as me, and Even I need the help of iFunia ipad video converter. worthing...

Why? this report shows that the iphone 4 obviously isn't built or designed as well as the iPhone 3GS?

it may also be user faults as well don't get me wrong, but I doubt double the amount of people randomly felt like breaking there brand new iphone 4's?

Guest said:

you are just another one of those blind faithful apple fanboy who just dont see anything pass the brand itself. apple obviously screwed this one up. what large company it their right mind, who has extensive product design knowledge like apple themselves, would use Form over Function design. the external antenna and now this glass plate. it's all fancy stuffs but apple just didn't take its time on testing because they try to grab as much customers as they can before WP7 breaks out in the open. things always seems to break easy when they are only half done jacka$$.

captaincranky captaincranky, TechSpot Addict, said:

Well how should it be held then??
I'm thinkin' maybe they should stick it up their "iA**es"....Oh, never mind....

Vrmithrax Vrmithrax, TechSpot Paladin, said:

Guest said:

ugh, reports like this piss me off...if you break your iPhone, it's YOUR fault, NOT APPLES! if you can't take care of your tech, then you shouldn't own any and just get over it!

How is a poorly thought out design my fault and not the company who designed it? This is a consumer product, meant to be used out in the real world, not in a padded test room. It's a cell phone, it will be subjected to drops, bumps, scratches, being held in the left hand... You know, actual life. If you want to drop a bunch of money on a piece of equipment that you have to coddle and worry over, that's your prerogative. Just don't expect the rest of us, who tend to be more concerned with functionality and common sense over form and flair, to share your blind tendencies to lay blame everywhere but where it truly belongs: the designer.

Zilpha Zilpha said:

Well how should it be held then??

I wasn't being serious - it was a joke based on some comments from Mr. Wonderful himself a few weeks back. Google it.

aj_the_kidd said:

Guest said:

ugh, reports like this piss me off...if you break your iPhone, it's YOUR fault, NOT APPLES! if you can't take care of your tech, then you shouldn't own any and just get over it!

Hope you can love you deive and like watching movies as me, and Even I need the help of iFunia ipad video converter. worthing...

Its amazing how defiantly the fanboys defend the cult that is Apple.

captaincranky captaincranky, TechSpot Addict, said:

Say What......????

ugh, reports like this piss me off...if you break your iPhone, it's YOUR fault, NOT APPLES! if you can't take care of your tech, then you shouldn't own any and just get over it!

Hope you can love you deive and like watching movies as me, and Even I need the help of iFunia ipad video converter. worthing...

Not really big on English, this particular Ap-hole fanboi. This person's iPad definitely needs changing.

If you want to insult people, at least do us the courtesy of learning to form two sentences in a row. Is that the shift key you're so fond of there, big guy....?

Wendig0 Wendig0, TechSpot Paladin, said:

Say What......????Not really big on English, this particular Ap-hole fanboi. This person's iPad definitely needs changing.

If you want to insult people, at least do us the courtesy of learning to form two sentences in a row. Is that the shift key you're so fond of there, big guy....?

LOL! He's a prime example of why guests should not be allowed to post.

Guest said:

"The report follows news that the iPhone 4 has a design problem with shattering glass backs resulting from particles scratching the back of the phone while taking a non-bumper case on and off."

- You can blame Apple for the build quality.

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