Apple's FaceTime and iMessage hit with service outages

By on November 19, 2012, 8:30 AM

Apple’s FaceTime video chat and iMessage texting application both experienced downtime for the better part of Sunday afternoon. The outage meant that an unknown number of iPad, iPhone and iMac users were left having to find alternate methods to keep in touch with friends and family.

Apple’s iCloud Support page shows that iMessage and FaceTime both went under at 11:45 PT and remained down for some users for roughly five hours. Disgruntled users quickly took to Twitter to voice their concerns and judging by the number of complains, the outage appeared to be pretty widespread.

As of writing, however, the support system says normal usage has been restored to both services. iCloud Storage Upgrades were also affected although they were only unavailable for about one hour.

According to Apple Insider, this is the fourth downtime to hit iMessage over the past few months. There were a series of outages in September, a three hour outage late last month and another brief bit of downtime on October 30.

iMessage was introduced as part of iOS 5 in October 2011. The service works much like BlackBerry Messenger in that it allows users to circumvent traditional SMS text messaging provided by wireless carriers. It includes traditional SMS / MMS functionality in addition to allowing for read and delivery receipts as well as user typing notifications.

It’s unclear exactly how many users were affected by Sunday’s downtime nor do we know what caused the outage.




User Comments: 5

Got something to say? Post a comment
Guest said:

Here comes Blackberry 2!

Tygerstrike said:

Wow it really goes to show the state of consumers when something is down for five hours and they start complaining. Maybe the Apple crowd has no real patience. I bet they complain when they have to stand in line too. Oh wait, thats t he only time Apple fans ever behave themselves. Waiting in line outside their favorite corporate giants store. I mean really five hours, its nothing in the grand scheme of a individuals life. It just seems to me that ppl are getting more and more impatient and want INSTANT gratification. News Flash: The World doesnt revolve around you, experts say "Grow the hell up!"

van_h van_h said:

Those Macs......they just work.

Guest said:

Jeeze calm down

St1ckM4n St1ckM4n said:

iMessage is a major 'feature' of the iOS. Just like being able to make calls is a feature of a landline phone. And editing a Word document a feature of PCs. Or Internet access a feature of ISPs.

If you were without a landline/Word/Internet for 5 hours, you'd be displeased too. You paid for the product, you expect a certain uptime.

Load all comments...

Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...
Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.