Pebble CEO Eric Migicovsky recently took to the company’s Kickstarter page to issue an update to backers with regards to how the device is doing in the marketplace and lay out a plan for the next 12 months seeing as there haven’t been any updates in quite some time.
Since the smartwatch campaign ended in May 2012, more than 190,000 Pebbles have been pre-ordered. That, of course, is in addition to the ones purchased during the campaign which brings the total to over 275,000 units.
The Pebble team has shipped over 93,000 time pieces to backers and pre-order customers in more than 150 countries around the globe since January. More than a million Pebble watch apps have been download and the company now has 29 employees (and they’re still hiring).
Migicovsky also addressed the decision to start selling Pebble at Best Buy. Many were concerned that the company diverted a massive shipment of Pebbles away from pre-order customers to fill spots at Best Buy. That couldn’t be further from the truth, we’re told.
The executive pointed out that they are currently only selling black units at the retailer because they have already shipped all black Kickstarter and paid pre-orders to customers in that color. What’s more, selling through Best Buy will reduce the stress on their shipping system and will help build interest and support for the platform at a major retailer.
Moving forward, Migicovsky promises to improve Pebble customer support – something he says has been a pain point in the Pebble experience. The goal is to be able to provide a response to every inquiry within 24 hours. What’s more, they want to create a solid foundation for third party app development for the device as well as manufacture and ship as many watches as they can.