Event ID: 490 Error in ESENT

Hi,
My pc crashed during a game of sims 3 and this error was in the event log. I am running WIndows xp Pro 32bit.

Event Type: Error
Event Source: ESENT
Event Category: General
Event ID: 490
Date: 19/06/2009
Time: 00:52:32
User: N/A
Computer: NEW
Description:
svchost (1308) An attempt to open the file "C:\WINDOWS\system32\CatRoot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Can anyone shine any light on how i might reslove this problem? I have no idea what it means. :confused:

Regards,
Dan

If you have installed any new hardware, then remove it and check whether that resolves the issue.

Have you tried 'Last Known Good Configuration'?

I have made no changes whatsoever in the past 3 months.

Searching the microsoft site for this issue turns up no results :(

Do you have any mini dump files that we can debug?

C:\Windows\Minidump

Least we may be able to narrow it down :).

Yes have noticed that microsoft aren't very helpful on this one

Thanks for your help.

These are the only 2 dump files contained in that folder.

Just looked at them now, both dumps look to be driver related.

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x8E

PROCESS_NAME: Idle

LAST_CONTROL_TRANSFER: from bac90e2f to 804fcf34

STACK_TEXT:
80551210 bac90e2f 88a38638 00000000 00000001 nt!KeReleaseSemaphore+0x3a
WARNING: Stack unwind information not available. Following frames may be wrong.
80551264 804f16b0 89314858 8921eb18 89314910 dadder+0xe2f
80551294 b9e3e0d5 8921eb18 8892f3f0 8a43c028 nt!IopfCompleteRequest+0xa2
805512fc b9e3ed47 889e35e8 00000000 8a43c7d8 USBPORT!USBPORT_CompleteTransfer+0x373
8055132c b9e3f944 026e6f44 8a43c0e0 8a43c0e0 USBPORT!USBPORT_DoneTransfer+0x137
80551364 b9e4113a 8a43c028 80546abc 8a43c230 USBPORT!USBPORT_FlushDoneTransferList+0x16c
80551390 b9e4f24b 8a43c028 80546abc 8a43c028 USBPORT!USBPORT_DpcWorker+0x224
805513cc b9e4f3c2 8a43c028 00000001 8a45852c USBPORT!USBPORT_IsrDpcWorker+0x38f
805513e8 ba6b8d54 8a43c64c 6b755044 00000000 USBPORT!USBPORT_IsrDpc+0x166
80551428 80545e6f 8a43c64c 8a43c028 00000000 sptd+0x11d54
80551450 80545d54 00000000 0000000e 00000000 nt!KiRetireDpcList+0x61
80551454 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x28


STACK_COMMAND: kb

FOLLOWUP_IP:
dadder+e2f
bac90e2f ?? ???

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: dadder+e2f

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: dadder

IMAGE_NAME: dadder.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 46b1a4a8

FAILURE_BUCKET_ID: 0x8E_dadder+e2f

BUCKET_ID: 0x8E_dadder+e2f

Followup: MachineOwner


Do you have a Razer mouse by any chance? Seem to be caused by dadder.sys which is apparently a mouse driver.

Razer Habu USB Optical Mouse Driver

Try updating your mouse drivers :)

Hi snowchick7669,

I do actually have a razer deathadder but the drivers and firmwire for it are fully up to date. Should i try reinstalling ?

I'd try reinstalling.

Let me know how you get on :)