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Event ID: 490 Error in ESENT

By ragebflame
Jun 18, 2009
  1. Hi,
    My pc crashed during a game of sims 3 and this error was in the event log. I am running WIndows xp Pro 32bit.

    Code:
    Event Type:	Error
    Event Source:	ESENT
    Event Category:	General 
    Event ID:	490
    Date:		19/06/2009
    Time:		00:52:32
    User:		N/A
    Computer:	NEW
    Description:
    svchost (1308) An attempt to open the file "C:\WINDOWS\system32\CatRoot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The open file operation will fail with error -1032 (0xfffffbf8).
    
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    
    Can anyone shine any light on how i might reslove this problem? I have no idea what it means. :confused:

    Regards,
    Dan
     
  2. snowchick7669

    snowchick7669 TS Maniac Posts: 698

    If you have installed any new hardware, then remove it and check whether that resolves the issue.

    Have you tried 'Last Known Good Configuration'?
     
  3. ragebflame

    ragebflame TS Rookie Topic Starter Posts: 86

    I have made no changes whatsoever in the past 3 months.

    Searching the microsoft site for this issue turns up no results :(
     
  4. snowchick7669

    snowchick7669 TS Maniac Posts: 698

    Do you have any mini dump files that we can debug?

    C:\Windows\Minidump

    Least we may be able to narrow it down :).

    Yes have noticed that microsoft aren't very helpful on this one
     
  5. ragebflame

    ragebflame TS Rookie Topic Starter Posts: 86

    Thanks for your help.

    These are the only 2 dump files contained in that folder.
     
  6. snowchick7669

    snowchick7669 TS Maniac Posts: 698

    Just looked at them now, both dumps look to be driver related.

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: DRIVER_FAULT

    BUGCHECK_STR: 0x8E

    PROCESS_NAME: Idle

    LAST_CONTROL_TRANSFER: from bac90e2f to 804fcf34

    STACK_TEXT:
    80551210 bac90e2f 88a38638 00000000 00000001 nt!KeReleaseSemaphore+0x3a
    WARNING: Stack unwind information not available. Following frames may be wrong.
    80551264 804f16b0 89314858 8921eb18 89314910 dadder+0xe2f
    80551294 b9e3e0d5 8921eb18 8892f3f0 8a43c028 nt!IopfCompleteRequest+0xa2
    805512fc b9e3ed47 889e35e8 00000000 8a43c7d8 USBPORT!USBPORT_CompleteTransfer+0x373
    8055132c b9e3f944 026e6f44 8a43c0e0 8a43c0e0 USBPORT!USBPORT_DoneTransfer+0x137
    80551364 b9e4113a 8a43c028 80546abc 8a43c230 USBPORT!USBPORT_FlushDoneTransferList+0x16c
    80551390 b9e4f24b 8a43c028 80546abc 8a43c028 USBPORT!USBPORT_DpcWorker+0x224
    805513cc b9e4f3c2 8a43c028 00000001 8a45852c USBPORT!USBPORT_IsrDpcWorker+0x38f
    805513e8 ba6b8d54 8a43c64c 6b755044 00000000 USBPORT!USBPORT_IsrDpc+0x166
    80551428 80545e6f 8a43c64c 8a43c028 00000000 sptd+0x11d54
    80551450 80545d54 00000000 0000000e 00000000 nt!KiRetireDpcList+0x61
    80551454 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x28


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    dadder+e2f
    bac90e2f ?? ???

    SYMBOL_STACK_INDEX: 1

    SYMBOL_NAME: dadder+e2f

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: dadder

    IMAGE_NAME: dadder.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 46b1a4a8

    FAILURE_BUCKET_ID: 0x8E_dadder+e2f

    BUCKET_ID: 0x8E_dadder+e2f

    Followup: MachineOwner



    Do you have a Razer mouse by any chance? Seem to be caused by dadder.sys which is apparently a mouse driver.

    Try updating your mouse drivers :)
     
  7. ragebflame

    ragebflame TS Rookie Topic Starter Posts: 86

    Hi snowchick7669,

    I do actually have a razer deathadder but the drivers and firmwire for it are fully up to date. Should i try reinstalling ?
     
  8. snowchick7669

    snowchick7669 TS Maniac Posts: 698

    I'd try reinstalling.

    Let me know how you get on :)
     
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