audio driver problem

heres the problem, i just recently formatted my intel desktop computer with a windows xp home edition CD from another computer and now there is no sound. i downloaded the driver needed (SIS 7012) but when i try to setup it says UpdateDriverForPlugAndPlayDevices -536870397 then it says "failed to install audio driver for xp, setup will exit". please help!

Is your sound integrated into your motherboard?

If yes, then tell us what your motherboard is.

If no, then tell us what your card is.

thanks for the quick reply, how do i find out whether the sound is integrated into the motherboard?

Do you know what your motherboard is? (make/model)

If not, run this program on it, and tell us what it says.

http://www.techspot.com/downloads/27-cpu-z.html

From there we can tell what kind of sound you have.

this is a quick report of the motherboard from everest home edition

Motherboard Properties:
Motherboard ID 62-0522-009999-00101111-040201-SiS645$1AAWV001_A6547SMS V3.0 052202
Motherboard Name MSI 645E Max (MS-6547E v2.0)

Front Side Bus Properties:
Bus Type Intel NetBurst
Bus Width 64-bit
Real Clock 101 MHz (QDR)
Effective Clock 403 MHz
Bandwidth 3223 MB/s

Chipset Bus Properties:
Bus Type SiS MuTIOL
Bus Width 16-bit

Motherboard Physical Info:
CPU Sockets/Slots 1
Expansion Slots 6 PCI, 1 AGP, 1 CNR
RAM Slots 3 DIMM
Integrated Devices Audio
Form Factor ATX
Motherboard Size 220 mm x 300 mm
Motherboard Chipset SiS645DX
Extra Features Fuzzy Logic 3

Motherboard Manufacturer:
Company Name Micro-Star International
Product Information http://www.msi.com.tw/program/products/mainboard/mbd/pro_mbd_list.php
BIOS Download http://www.msi.com.tw/program/support/bios/bos/spt_bos_list.php

Well, you sound driver is one of THESE (http://www.msi.com.tw/program/support/driver/dvr/spt_dvr_list.php?part=1&kind=3&CHIP=3&COM=12) , but I am having a hard time telling which one. To be honest, neither of them look like a match for you (the 3rd one is definately not for you). But these are all that MSI is offering.

Unless someone else comes along with more knowledge than I have, we need to know more about what everest is saying about your sound.

Why don't you try THIS (http://www.msi.com.tw/program/products/mainboard/mbd/pro_mbd_liveupdate.php) and see if you can update your drivers automatically.

this is what everest is saying about my sound

Device Identifier Device Description
midi-in.0 0001 0067 MPU-401
midi-out.0 0001 0066 MPU-401


PCI / PnP Audio

--------------------------------------------------------------------------------


Device Description Type
SiS 7012 Audio Device PCI


Debug - PCI

--------------------------------------------------------------------------------


B00 D00 F00: SiS 645DX Chipset - Host-PCI Bridge



B00 D01 F00: SiS 86C201 AGP Controller



B00 D02 F00: SiS 85C503/5513/5595/961/962/963 PCI-ISA Bridge



B00 D02 F01: SiS SMBus Controller



B00 D02 F02: SiS 7001 PCI-USB Open Host Controller



B00 D02 F03: SiS 7001 PCI-USB Open Host Controller



B00 D02 F05: SiS IDE Controller



B00 D02 F07: SiS 7012 Audio Device



B00 D06 F00: Realtek RTL8139 PCI Fast Ethernet Adapter [A/B/C]



B01 D00 F00: nVIDIA RIVA TNT2 M64 Video Adapter

Did you try that link I gave you above to have MSI auto detect and update your drivers?

Hello and welcome to Techspot.

I think this is what you are looking for. Go HERE (http://www.sis.com/download/) and click on Audio driver, then sis 7012, and then on your os, then go. Then click download.

Regards Howard :wave: :wave:

forgive my ignorance but when i download and setup a driver is it supposed to work automatically? i setup all of the drivers in the link above and the ones from the liveupdate then tried to update driver through device manager but still no result.

Hmm. According to his first post, he has already tried that driver. I guess the problem is not a driver issue? Or perhaps he isn't installing them correctly....

i tried the liveupdate again and it worked this time! thanks alot DonNagual for the advice u really saved my ***!

Sorry I posted at the same time lol.

Glad you got it sorted.

Regards Howard :)