Can't reset my modem without it DCing the other

M

Malted

Posts: 9   +0
Okay...

I have two DSL Bellsouth Westell VersaLink 327W modems running seperately on two different phone lines. Each one is conneced to a computer with Ethernet. Whenever I turn modem "A" off, modem B is unaffected. But when I turn modem "B" off, modem A gets disconnected from the internet.

I've had this problom for months now. I bought modem "A" first and it ran fine. A year later I bought a new computer, phone line and modem "B". Bellsouth support is terrible and if I can understand what they are saying they will just say disconnect everything and put it back together, which I have tried by the way.

Help would be greatly appreciated! :)
 
So you might try new DSL adapters in all the phone jacks... Are you sure all the adapters are installed?
 
Malted said:
Okay...

I have two DSL Bellsouth Westell VersaLink 327W modems running seperately on two different phone lines. Each one is conneced to a computer with Ethernet. Whenever I turn modem "A" off, modem B is unaffected. But when I turn modem "B" off, modem A gets disconnected from the internet.

I've had this problom for months now. I bought modem "A" first and it ran fine. A year later I bought a new computer, phone line and modem "B". Bellsouth support is terrible and if I can understand what they are saying they will just say disconnect everything and put it back together, which I have tried by the way.

Help would be greatly appreciated! :)
Click to expand...

Did Bellsouth come out to install the modem and the second line, or did they send you a self-install kit? If they installed Line "B" the "technician" may have inadvertenlty jumpered the lines together so that even though you are getting a DSL signal on line "B" The lines are joined.

Also, do you have an alarm, or satellite receiver in the house? These both use a phone line, and they may not be properly filtered.

Alarms and satellite dish boxes are common causes of imporper disconnects, low signal strength etc. I would also try to get Bellsouth to tell you what the loop length is on Line "B" since if it is a new line it may not necessarily be the same distance to the CO as the first line, although I feel it is most likely a crossed over copper pair between the two lines.

Larry
 

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