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Palm Pre in stores, plagued with display issues?

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  #1  
Old 06-07-2009
Matthew's Avatar
TechSpot Editor, Community Manager
 
Location: Pennsylvania
Member since: Feb 2008, 4,974 posts
System specs
Palm Pre in stores, plagued with display issues?

According to users on the PreCentral and EverythingPre forums, the Palm Pre may still have some hardware kinks to work out, with a number of users reporting some form of screen distortion. Having just launched, as you can imagine, those on Palm\'s design and distribution teams might soon be in the hot seat.

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  #2  
Old 06-08-2009
Guest
 
Mine is fine, day/night hot/cold. I think I do have one dead pixel which isn't an issue for me, but Sprint said that they would replace it.
  #3  
Old 06-08-2009
Guest
 
Mine is also OK... Hot/ cold brightness at 100% and at its dimmest.
  #4  
Old 06-08-2009
Burty117's Avatar
TechSpot Chancellor
 
Location: High Wycombe, England
Member since: Feb 2009, 1,444 posts
System specs
How do you guys like the Pre then? do you rate it 10/10?
  #5  
Old 06-08-2009
Guest
 
mine has a splotchy yellowish area as well at the bottom of the screen, hopefully they replace it when i go to the store
  #6  
Old 06-08-2009
Guest
 
Has anyone's Palm Pre shut down on them when they close the key board? Mine keeps doing that. Also, the battery life is terrible. I like the phone, but it's now 12:50 and my battery is dead from a full charge last night. Haven't seen any pixel distortion yet, but my Pre gets really hot.
  #7  
Old 06-08-2009
Matthew's Avatar
TechSpot Editor, Community Manager
 
Location: Pennsylvania
Member since: Feb 2008, 4,974 posts
System specs
A friend of Laptop Mag has reported that their Pre has the distortion, gets very hot and shuts down: http://blog.laptopmag.com/new-palm-pre-owners-report-screen-discoloration-random-shut-downs
  #8  
Old 06-08-2009
Guest
 
I have not seen this issue. I guess i am a lucky one. The phone is really good. the only issue i seen is with Exchange certificates.. its a paine to get them in. but uhh..The phone is great and i am a happy customer.
  #9  
Old 06-08-2009
Guest
 
i had the same issue when I bought mine, took it back to the store and the guy told me to go to the update icon and update the software that there were some battery updates. I did it and battery life seems great now, but I've only been using it for a day since i updated it last night.
  #10  
Old 06-09-2009
LookinAround's Avatar
TechSpot Chancellor
 
Location: Chicago-land, IL
Member since: Apr 2007, 7,257 posts
well keep us updated

I was thinking of getting one but figured (like the first iPhones) the first ones out would have some kinks (the price you pay for bleeding edge technology!)

btw.. how long you have to stand in line at your store to get one?? (or did you have to wait?)
  #11  
Old 06-09-2009
TechSpot Enthusiast
 
Member since: Jun 2006, 160 posts
Rule of thumb to live by:
Never buy new product at launch.
  #12  
Old 06-09-2009
Rick's Avatar
TechSpot Special Forces
 
Location: Los Angeles, CA
Member since: Feb 2002, 5,600 posts
Quote:
Originally Posted by Badfinger View Post
Rule of thumb to live by:
Never buy new product at launch.
Where is the fun in that? :-)
  #13  
Old 06-10-2009
Guest
 
"Has anyone's Palm Pre shut down on them when they close the key board? Mine keeps doing that. Also, the battery life is terrible."

My battery life was horrible the first day (about 4 hours), then I changed my settings. Turned off most of the gps functions so that they ask before they are used. I also changed my email functions so that it only checks my email accts once a day. Now my battery lasts all day.
  #14  
Old 06-10-2009
Guest
 
I am so glad that there is someone out there knows not to purchase a new phone. People do not understand that a new devcie is always going to have kinks no matter who makes the devcie or sales it
  #15  
Old 06-12-2009
Guest
 
Of all 5 pre I saw, one of them has a dead pixel. All of them have 1 or 2 dust like tiny light (smaller than a regular pixel) when displaying a black image in low light condition. Any one notice this?
  #16  
Old 06-12-2009
Guest
 
luckily mine doesnt have any visible distortion (tho you can see more of the distortion if you use polarized sunglasses)

and YES i do see little subpixel like there's glitter underneath that is smaller than a pixel on the screen.
and yes i only see them when the screen is black but the backlight is on.
  #17  
Old 06-13-2009
Guest
 
My first Palm kept shuuting down when I would close the keyboard. The store gave me a new one and it worked great for about a day and now my new one is starting to have the same issue. it only happens when i close the keyboard slightly hard. Turn off your GPS, Bluetooth, and Wireless when you are not using them and it will help out your battery.
  #18  
Old 06-14-2009
Guest
 
I had the same issue of full charge and leave in the am for about 3 hours of battery. When I charged it in my car my phone got really really hot. Took it back to the store today and they replaced my battery. Seems better so far.
  #19  
Old 06-14-2009
TechSpot Evangelist
 
Location: Four Corners, US
Member since: Dec 2006, 10,626 posts
My Palm Pre has already gone back... nothing but issue after issue after issue... Palm hasn't been able to provide good tech support for 10 years... I should have known... I only blame myself, because there is nobody smart enough to blame at Palm.
  #20  
Old 06-14-2009
Guest
 
I've gone through three now, the shutting down can be fixed by folding a small piece of paper and sticking on the up side of that battery to hold it tighter to the contacts. Now if someone could tell me why mine rebooted 19 times, frooze 11 times, has an hour of talk time when being used with a blue tooth. Needless to say I have returned all three, will wait to see if they fix all of this.
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