so i'm a big fan of the sims. and i'm on my sister's old old laptop right now [home computer's CD drive doesn't work, so i'm using this dinosaur, it's from 2002 haha. a dell insprion 1100]. it is windows xp, and i think it goes w/ the game, like it has all the requirements.

so i'm installing the first CD, and it gets to 22%, Support\*.*, and then it stops installing, then says "a problem occurred when trying to transfer the file 'D:\support\EA help\whgdata\whlst9.htm' from the media.
do you want to retry to copy the file, or cancel the installation?"

and i press retry, but it doesn't go, it goes back to that message.

what should i do??

[&& i dunnoo if this laptop has a DVD drive thing, can you find out? i dunno how.)

Hey there ferocious dude : P Welcome to tech spot.

I take it you're trying to install the game using CD's? a few things come to mind, as it being an old machine, whether your cd reader has gone and collected dust and hence unable to read the disc properly... if not, there is a chance that your disc is scratched and your optical drive is unable to pick it up properly... Or both, meaning that the disc might read fine on newer drives though struggle on yours.

If you have any cd burning software on the laptop, its quite easy to find out if the computer has a DVD reader. Somewhere in the software it should show you details about your drive. If not there are plenty of free software to help you check that... you could always try downloading CDBurnerXP and checking...

Regarding getting the disc to work, well sims has ALWAYS caused trouble when it came to installing (one of the reasons why i prefer the DVD version and not only that, as a cd image rather than a physical disc).

Wish you good luck on that, and hope that this amount of information helps.

hi im having problems installing sims 2. i put it in the disk drive and the installation box dosn't come up. nothing happens plz help me !!!!

Have you tried going into my computer and double clicking your drive's icon to launch? if it doesn't launch, and instead brings you into the disc, there should be a setup.exe or autorun.exe you can run.

omg thank u!!!

don't mention it

ok i have another problem when i install an exstention pack the walls on the houses flash red is their any way to stop it.

hi can you plz help i installed sims2 but every time i click on the icon it says please insert the correct cd rom, and it is the right one it's really annoying plz can you help?

for those issues, you'd have to visit the ea games site for support instead i don't know much people who still play sims 2, rather i'm waiting for sims 3

hello. i'm new here.
and i'm not english speaker, so sorry for my mistakes.

i have a problem. huge problem(for me)

i have original the sims 2 and almost all expansion packs. I had normaly played it.
but today i wanted to play it again, and it didn't start like usually when i put cd in. So i clicked on icon in it said " Windows cannot acces the specifed device, path, or file. You may not have the appropriate permissions to acces the item"
i don't know what to do. I removed them from computer and installed them again, but it was always the same. i searched on the internet, but nobody knows.

please, help.

Hmm, Welcome snb44,

Actually, i have one question to ask you first. Are you running any form of anti-virus on your computer?

You mentioned that one day it said that you got that message one day. I can only think that with these kind of cases, that you might have a hijacker virus in your computer destroying and renaming your files, as i had one before like that a very long time ago.

You can try going to where you installed your game, like "C:\Program Files\Electronic Arts\Sims 2\Sims2.exe" or something like that I'm just guessing the directory, and run it straight from the exe file. If you don't have an exe file in there, or your exe has become something different, then yes, possibly you have a virus in your computer or something along the lines.

Its my first guess at your problem since you said you've tried to reinstall the game a couple of times, and i'm assuming you installed and uninstalled correctly, and used the newly created shortcut icons.

I installed the sims 2 double deluxe about three months ago, decided to buy apartment life recently, and have been playing it for like two weeks. Yesterday my sims game stopped working properly. It would take forever to load when I would try to continue my game, and when it finally loaded, the menu wouldn't show up and my sims would just stand there frozen. And it would allow you tell them what to do and move around the screen but they would just stand there, and all you could hear is the sound effects of the birds in the background.

After I got annoyed with trying everything I could, I uninstalled it. When I tried to reinstall it, it gets to about 2% and then something pops up and says "A problem occurred when trying to transfer the file 'E:\support\EA\Help\Cz\Crash_Issues2.htm' from the media. Do you want to retry to copy the file, or cancel the installation?"

I'm thinking what the problem might be is I downloaded something off of exchange on the website and it must've been bad or something. But I figured if I deleted all of the files and uninstalled it and everything it would've went away. Everything else on my computer works just fine so I'm sure I have no viruses. I might just have to buy the game again, maybe it's corrupt?

I don't know, but I'd appreciate some help haha.

Hi there, welcome to Tech Spot~

So, i'd start by first off saying that sims 2 is a horrible game to install :P no, its a good game but the installation process gives so much nightmares to people its unfathomable.

Down to business. If you are having problems installing the game then i doubt it has anything to do with the custom content that you downloaded on the website. That would be most likely due to maybe your disks being a bit dirty? My advice would be trying to image these discs on your computer if you have the space to do so. It could also be an issue with your computer's optical drive being old but i wouldn't know for sure. You could rule out the possibility of scratched and smudged up discs though if you try installing the game from images instead.

You'd want to use Alcohol 120% to image the discs to your computer, then mount them using alcohol as well to try and install them from there. Note though that alcohol isn't free and i'm not aware of the limitations of the trial version but of course there are ways i shall not mention of getting private copies.

I would think its only necessary to use Alcohol 120% if you own the CD version of Sims 2. However, if you own the DVD version, try IsoBuster and mount using something like Daemon Tools Lite (Both are free software) and it should work fine. This is because the CD version has SafeDisc v4 copy protection, and as far as i'm concerned, disc copy protections don't quite exist on DVDs (except movies probably)

Regarding ingame, may sound stupid of me but maybe you have the game paused? or maybe you or some other person playing sims 2 on your computer used a cheat code that can pause up everything?

Oh and another thing about the discs is that if you have another computer available it would also be a good thing to test if it installs fine on that other computer.

Haha, I did that and it totally worked, thanks :P
I just wonder why it even messed up in the first place. My computer is new I bought it in February so I don't think it has anything to do with my system.
But thanks =]

lol okay no problems have fun ^^

I have been having the same message popping up on mine. except mine does it at 5%. This is the message if you dont know what im talking about

"A problem occurred when trying to transfer 'TSData\Res\Sound\Voice1.package' from the media
Do you want to retry to copy the file or cancel the installation?"

I looked in my programs thing and I found 2 drivers. One is NVIDEA Drivers and if I try to uninstall that it just re-installs it.. I think its my video card.
The other driver is Realtek High Definition Audio Driver and it does the same thing. That is for my speakers I believe.
Im so frustrated right now.. I also bought the sims 3 and the thing wont even pop up to start installing. I called EA and they said take it back to the store and the store wont even take it because its been openned. Im really starting to not like EA games. Somebody please help!?!?!?!?

it has nothing to do with your video card or audio drivers... You need to check if your disks are dirty, then try using some cd cleaners with your disc reader... Transfer failure is either due to a dirty (fingerprint) or scratched disc, or the Lens on the cd reader is dirty.

There's a fix on here the non full site version of this.
Hope it helps.
I've got no idea if this works, just so all of you know.

hi, im having trouble installing sims 2 deluxe, when i first put it in my disc drive it came up with insert disc one, it was already in there, and now it wont even come up with that it spins then stops then nothing ive treid everything ive been into my computer and it is dvd compatible this is the second disc that wont work properly. please help.

Are you putting it in the right disc drive?

yes, i only have one disc drive