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Vista Home Premium, pre-installed
32 bit
Gateway GM5410E, purchased less than 2 weeks ago.
Processor: Intel Core 2 duo E6300
Memory: 2048 MB DDR2 duel channel
Vista home premium
Video: Intel graphics media accelerator x3000 with 256 MB, integrated

When the user turns on the slide show screen saver, or uses the filmstrip feature in Windows Photo gallery, BSOD, briefly & computer hangs.

Gateway tech support blamed Microsoft. The store from which the computer was purchased has an identical PC & monitor. The problem doesn't occur on their setup.

I downloaded the latest Windows debugging tool from Microsoft.
http://www.microsoft.com/whdc/devtoo...nstallx86.mspx

I downloaded the symbols packages from Microsoft, x86 retail & x86 checked, x64 checked & retail symbols
http://www.microsoft.com/whdc/devtoo...symbolpkg.mspx

I installed the symbols to c:\windows\symbols

This is the path I use in Windows debugger, for symbols.
SRV*c:\windows\symbols*http://msdl.microsoft.com/download/symbols

I tried this path for symbols, but the same error about not using the correct symbols.

SRV*C:\WINDOWS\Symbols;C:\WINDOWS\system;C:\WINDOWS\system32;C:\WINDOWS\Sym bols\ACM;C:\WINDOWS\Symbols\AX;C:\WINDOWS\Symbols\dll;C:\WINDOWS\Symbols\ex e;C:\WINDOWS\Symbols\drv;C:\WINDOWS\Symbols\sys;C:\WINDOWS\Symbols\tsp;*http://www.alexander.com/SymServe;*h...g/symbols.mspx


I know that the report states that I don't have the correct symbols. However, I have the only symbols available.
I hope you can help me.

Sincerely,
RC

Attached Files

	debug_report.txt (9.1 KB, 9 views)
	Mini020907-02.zip (27.9 KB, 5 views)

I think Vista bugcheck code 124 is the same as XP bugcheck code 9C (Machine Check). The 4th Bugcheck parameter is 175.

MEMHIRERR - Memory Hierarchy Error {TT}CACHE{LL}_{RRRR}_ERR

RRRR 0111 Memory Transaction Type Bits (evict)
TT 01 Data
LL 01 L1 Cache

The problem is related to data access error at L1 Cache memory. Probably it is related to faulty CPU.

c4:
Thank you very much.

Finally, I was able to load the symbols.

I've attached the report.

Thanks again.

RC

Attached Files

13_feb_better.txt (3.6 KB, 7 views)

Hi,

It is hardware problem and windbg cannot format the BP4 (ie 00000175, Low 32 bits of MCi_STATUS MSR). We have to decode it manually.

I am using Windows XP and I have problem to load Vista Debugging symbols. How do you fix the windbg symbol problem?

1. I cleared the workspace.
file > clear workspace
2. I created a new symbol path.
file > symbols path
SRV*c:\symbols;*http://msdl.microsoft.com/download/symbols
3. I created an image path.
file > image file path
c:\windows\system32;c:\windows\system\system32;http://www.alexander.com/SymServe

I am running Windows DeBugger on Windows XP Pro SP2

From where did you obtain the BugCheck symbols for Vista?

What is the BP4?
[ windbg cannot format the BP4 (ie 00000175, Low 32 bits of MCi_STATUS MSR) ]

Sincerely,
RC

I searched google and someone reports exactly the same problem when they upgrade from XP to Vista. Probably it is related to the sound card driver and video card driver. However there have no solution.

Bugcheck code 124 is hardware related (WHEA Windows Hardware Error Architecture) but it maybe caused by device driver error. Vista is still new and a lot of device drivers maybe incompatible to Vista. According to your problem description, the same hardware and software configuration of another PC has no problem. It is the evidence of hardware error of your PC.

I still have problem at loading the Vista symbols at XP SP2. BP4 stands for bugcheck parameter 4. Actually the BP4 of bugcheck code 124 is MCi_STATUS (ie Machine Check Status). You can download the CPU hardware manual from Intel or AMD. Decode the meaning of MCI_Status 00000175.

Arg4: 00000175, Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error

Refer the following AMD manual.
http://www.amd.com/us-en/assets/cont...docs/26049.PDF
I double check AMD and Intel CPU information and the machine check status information is almost the same.

Refer the following url if you want to know more about WHEA. According to this document, ETW event is logged. Do you find any usual system event log?
download.microsoft.com/download/9/8/f/98f3fe47-dfc3-4e74-92a3-088782200fe7/TWAR05008_WinHEC05.ppt

I doubt that the problem is with a device driver. The computer is a brand new Gateway. The system came with Vista installed. The vendor has an identical setup on which the problem does not occur.

Try the steps I listed in #5, above.

I am very new to DeBugging.

Yes, the event log notes the occurrence. "Problems & solutions" has no solution.

RC

>>>
The vendor has an identical setup on which the problem does not occur.
>>>

It is good excuse this is hardware problem of your PC. Probably the CPU is bad.

cpc2004:

I agree.

RC

Refer the following problem and the stack trace is exactly the same as your problem. You can use google to translate the webpage to english. It crashes when it plays music and it is suspected that it is related to audio card driver.

http://winos.cn/forum/viewthread.php...age%3D1&page=3

I have been wrestling with BCCODE 124 ever since I bought Vista last Summer. I do like Vista, I prefer it to XP without a doubt; however, this error has nearly ended my patience. It's either back to XP, or a new component.

The problem I have, is that I can't tell which component it is. I've heard that BCCODE 124 is related to audio, some say it's a hardware problem so I don't know what to believe. I refuse to guess, buy a new CPU and still have the same problem.

I am struggling with deadlines enough as it is and my crashes have become more and more numerous of late.

I used to have a SoundBlaster Audigy 2 ZS - I would get about 3-4 crashes a week. I upgraded to an X-Fi in January, the errors ceased for a little while but soon returned after a couple of weeks. Currently, I am getting around 5 a day - which is just unacceptable.

Sometimes I just get a plain BSOD, sometimes I get a BSOD with "IRQL_LESS_OR_NOT EQUAL" - something like that.

My system is fairly new, I bought it all last summer. E6750, 2GB Crucial Ballistix, Asus P5K, Corsair 520W PSU, etc, so it's as strong as it is new.

What actions should I take? I've tried all the normal stuff like taking RAM out, disabling onboard sound, re-installing graphics card, sound card, etc. My CPU is overclocked from 2.66GHz to 3.2GHz, but that's pretty safe for an E6750 I'm told.

I appreciate any help/advice given.

a:
If the steps you have tried made no difference, set your cpu to standard clocking, as a test.

Zip the 3 most recent minidumps. Post them at this forum.

rc