Vista Home Premium, pre-installed
32 bit
Gateway GM5410E, purchased less than 2 weeks ago.
Processor: Intel Core 2 duo E6300
Memory: 2048 MB DDR2 duel channel
Vista home premium
Video: Intel graphics media accelerator x3000 with 256 MB, integrated
When the user turns on the slide show screen saver, or uses the filmstrip feature in Windows Photo gallery, BSOD, briefly & computer hangs.
Gateway tech support blamed Microsoft. The store from which the computer was purchased has an identical PC & monitor. The problem doesn't occur on their setup.
I downloaded the latest Windows debugging tool from Microsoft.
http://www.microsoft.com/whdc/devtoo...nstallx86.mspx
I downloaded the symbols packages from Microsoft, x86 retail & x86 checked, x64 checked & retail symbols
http://www.microsoft.com/whdc/devtoo...symbolpkg.mspx
I installed the symbols to c:\windows\symbols
This is the path I use in Windows debugger, for symbols.
SRV*c:\windows\symbols*http://msdl.microsoft.com/download/symbols
I tried this path for symbols, but the same error about not using the correct symbols.
SRV*C:\WINDOWS\Symbols;C:\WINDOWS\system;C:\WINDOWS\system32;C:\WINDOWS\Sym bols\ACM;C:\WINDOWS\Symbols\AX;C:\WINDOWS\Symbols\dll;C:\WINDOWS\Symbols\ex e;C:\WINDOWS\Symbols\drv;C:\WINDOWS\Symbols\sys;C:\WINDOWS\Symbols\tsp;*http://www.alexander.com/SymServe;*h...g/symbols.mspx
I know that the report states that I don't have the correct symbols. However, I have the only symbols available.
I hope you can help me.
Sincerely,
RC
32 bit
Gateway GM5410E, purchased less than 2 weeks ago.
Processor: Intel Core 2 duo E6300
Memory: 2048 MB DDR2 duel channel
Vista home premium
Video: Intel graphics media accelerator x3000 with 256 MB, integrated
When the user turns on the slide show screen saver, or uses the filmstrip feature in Windows Photo gallery, BSOD, briefly & computer hangs.
Gateway tech support blamed Microsoft. The store from which the computer was purchased has an identical PC & monitor. The problem doesn't occur on their setup.
I downloaded the latest Windows debugging tool from Microsoft.
http://www.microsoft.com/whdc/devtoo...nstallx86.mspx
I downloaded the symbols packages from Microsoft, x86 retail & x86 checked, x64 checked & retail symbols
http://www.microsoft.com/whdc/devtoo...symbolpkg.mspx
I installed the symbols to c:\windows\symbols
This is the path I use in Windows debugger, for symbols.
SRV*c:\windows\symbols*http://msdl.microsoft.com/download/symbols
I tried this path for symbols, but the same error about not using the correct symbols.
SRV*C:\WINDOWS\Symbols;C:\WINDOWS\system;C:\WINDOWS\system32;C:\WINDOWS\Sym bols\ACM;C:\WINDOWS\Symbols\AX;C:\WINDOWS\Symbols\dll;C:\WINDOWS\Symbols\ex e;C:\WINDOWS\Symbols\drv;C:\WINDOWS\Symbols\sys;C:\WINDOWS\Symbols\tsp;*http://www.alexander.com/SymServe;*h...g/symbols.mspx
I know that the report states that I don't have the correct symbols. However, I have the only symbols available.
I hope you can help me.
Sincerely,
RC