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Device Manager help needed

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  #1  
Old 07-01-2007
Newcomer, in training
 
Member since: Jun 2007, 3 posts
Device Manager help needed

Have just acquired a two year old Dell 8400 on which the hard drive has been wiped clean and reformatted. I've installed WinXP SP2 Version 2002 and the installation seems okay.

However, I cannot connect to the internet (via cable modem, Lynksis router, and Ethernet cable). Using the cable company's internet installation disk, it gives the error message: "Your computer does not have a network adapter installed." The previous owner was an internet gamer so I know he had all of the necessary accessories installed.

In checking the Device Mgr., "Other Devices," the following all have yellow question marks: Ethernet Controller, Multimedia Audio Controller, PCI Modem, and Video Controller.

I'm assuming this is a driver problem but don't know how to fix it. Suggestions?

Although I'm a longtime computer user, technically (and terminology-wise) I'm a still pretty much a novice.
  #2  
Old 07-01-2007
almcneil's Avatar
TechSpot Guru
 
Location: Ottawa, CANADA
Member since: Jun 2007, 1,547 posts
The big yellow question mark means that there is no device driver installed or an incorrect driver installed. For each device with a yellow question mark, look up the manufacturer web site and download the device driver for it and install it.
  #3  
Old 07-01-2007
CCT CCT is offline
TechSpot Evangelist
 
Location: Canukistan
Member since: Apr 2007, 3,556 posts
http://support.dell.com/support/topi...imension&s=gen

Click Dimension left side then 8400 right side.

Last edited by CCT; 07-01-2007 at 02:45 PM..
  #4  
Old 07-01-2007
Newcomer, in training
 
Member since: Jun 2007, 3 posts
Thanks much. I'm assuming I can download to this computer, copy to a flash drive, and transfer to the Dell 8400. If not, would appreciate more instructions. Otherwise, will give it a try and thanks again.
  #5  
Old 07-01-2007
almcneil's Avatar
TechSpot Guru
 
Location: Ottawa, CANADA
Member since: Jun 2007, 1,547 posts
Yes, that's exactly how you do it.
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