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System Restarts / Crashes (minidump)
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#1
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System Restarts / Crashes (minidump)
Hi there. So after spending hours trying to find a solution, I stumple on to this site. Hopefully, this will be it. I'm not exactly computer "savy" so please bear with me. The problem is the computer would just restart by itself. I was adviced to look into the event log / dump file. But i have no idea what it means. I'll just attach the specs and dumpfiles and maybe you guys can help me out.
OS Name: Microsoft Windows XP Professional Version: 5.1.2600 Service Pack 2 Build 2600 System Model: 4810320 System Type: X86-based PC Processor: x86 Family 6 Model 9 Stepping 8 CentaurHauls ~ 1192 Mhz BIOS Version/Date: Phoenix K.14, 6/9/2004 Total Physical Memory: 512 MB Trident Video Accelerator Blade 3D/ProMedia PNP Device ID: PCI\Ven_1023&DEV_8500&SUBSYS_85001023&REV_6A\4&37B49237&0&0008 Adapter Type: Not Available Adapter Description: Trident MicroSystems Adapter RAM: Not Available Installed Drivers: Not Available Driver Version: Not Available INF File: 5.1.2471.0032 (trid3d.inf section) Color Planes: trid3d Color Table Entries: Not Available Driver c:\windows\system32\drivers\trid3dm.sys (5.1.2471.0032 (RelesedBinaries.000421-1946), 217.13 KB Microsoft SMS Mirror Driver PNP Device ID: ROOT\*SMS_DISPLAY\0000 Adapter Type: Trident Blade 3D/ProMedia, Microsoft compatible Adapter Description: Microsoft SMS Mirror Driver Adapter RAM: 4.00 MB Installed Drivers: trid3d.dll Driver Version: 2.00.1493.5011 INF File: oem4.inf (mirror section) Color Planes: 1 Color Table Entries: 4294967296 Driver c:\windows\system32\drivers\idisw2km.sys (2.00.1493.5011) I am also running Trend Micro if that's any help at all... |
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#2
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According to your minidumps it is highly likely you have memory corruption; one or all your sticks are bad. Corrupted memory (or RAM) can cause major headaches and I speak from personal experience.
It cannot be fixed, it can only be replaced. There is a free utility called MemTest (just google it) that is used for the testing of RAM. Since you are not that computer savvy do you have someone you know that can run this test for you or show you how? Can you explain what you are doing when your PC restarts? What is exactly happening? |
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#3
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Hi all... to give some closure to this post. It turns out that the RAM stick was bad. It has since then been replaced and the computer hasn't been rebooted on its own. Hope that was the fix. I do have another question. What's the difference between small memory dumps and kernels.. would i get more info on the problem if i select kernel instead?
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System restarts while loading a game...minidump text file attached