Did the 8 steps - here's my logs

[ryanNEEDShelp]

My HP wireless assistant does not detect any wireless networks when I restart unless I reboot in Safe Mode and run CCleaner.

Also, my Avira umbrella won't open. When I open that software and "Start Service" the link turns into "help" and when I click on it the link goes nowhere. Strange. Hijack is showing two Avira files that are Missing and I try fixing them and they won't go away.

Anyways, if someone could look at my logs or has any advice that'd be great.

Ryan

 

[Tmagic650]

Turn off System Restore by going to Control Panel, System, Advanced and uncheck any checked boxes under the System Restore tab. Rerun the scans. If they are clean, recheck the box under System Restore

 

[ryanNEEDShelp]

There's only one box to chech or uncheck and it already is unchecked.

It says, "Turn off System Restore on all drives."

Did you see something in my logs that would make you think something like this was infected or something?

 

[Tmagic650]

"I try fixing them and they won't go away"...

This is what I saw that made me tell you to uncheck System Restore. So has System Restore always been turned off, or did you do it yourself trying to clean your system? Try removing Avira and reinstalling it. Your system is not that bad, but you need to apply some Misrosoft Updates including XP, Service Pack 3 and many others ASAP

 

[ryanNEEDShelp]

It was unchecked and I don't remember if I unchecked it trying to fix my issues. I don't think I did.

But my box under Sytem Restore says to check it if you want to turn off System Restore.

 

[Tmagic650]

You are running XP so I know the check box along side a hard drive, has to BE CHECKED to enable SYSTEM RESTORE on that hard drive. Systems with more than one hard drive have more than one drive in the SYSTEM RESTORE list. I have 2 hard drives, with single partitions in the list...

 

[ryanNEEDShelp]

Word. Yeah I recently had to do a repair install of XP. I think mt computer's jacked. Do you have any ideas of ways I can figure out if it is?

 

[Tmagic650]

So you reloaded Windows soon before all this new stuff happened? How old is this computer?

 

[ryanNEEDShelp]

No, I recently reloaded windows because after trying to fix it it would only load the windows logo and then go black. Even in safe mode, etc. It's a few years old.

 

[Tmagic650]

Sounds like you may have a hardware issue here still

 

[ryanNEEDShelp]

I wonder if it is a hardware issue. How would I test for hardware issues?

 

[Bobbye]

Ryan, you do need help with removing the malware. Unfortunately, three of us are temporarily away from helping. Please consider going to this Virus and Malware Removal site for help/

Follow the Preliminary Removal Instructions.

Dropping old restore points does nothing but get rid of infected restore points. It does NOT remove the malware in the system.

 

[Tmagic650]

"Dropping old restore points does nothing but get rid of infected restore points. It does NOT remove the malware in the system"...

Are you kidding? Turning off the Restore feature deletes all restore points, even the 'infected" ones, so they won't be restored or reapplied on a system restart

 

[kritius]

But the malware cannot infect you unless you use the specific infected restore point, it's the same as it being in quarantine, what you're effectively doing is re running scans. Thats all.

 

[Tmagic650]

Haven't you ever seen instances where your antivirus software keeps picking up malware that shows up over and over, until you turn off (delete) all restore points? As far as I understand, a Windows computer loads the last restore point created before the computer was last shut down or restarted... If that last restore point contains an "infection" this infection is reloaded with this last restore point. Does this make any sense to you at all?

 

[Bobbye]

As far as I understand, a Windows computer loads the last restore point created before the computer was last shut down or restarted.

Here's where you're going wrong. The computer does NOT load a restore point when it is booted- it loads the last system settings

This is NOT a "restore point". A restore point is a saved "snapshot" of a computer's data at a specific time.

IF the AV or anti-malware programs show infection in 'system volume' that means the malware is in the restore points. Turning off the restore points will remove those all the restore points including the ones that are infected.

Turning off System Restore does NOT remove malware from any other part of the system.
And dropping them all at the beginning of the cleaning prevents the user from accessing ANY restore point if that is the only way to get back into a system.

And as kritius mentioned, those restore points cannot infect the system again UNLESS a System Restore is done using on of the infected points.

Hopefully this will; help you understand and you will stop telling all the users to turn off there System Restore!

 

[ryanNEEDShelp]

Hey Bobbye,

I have done the 8 steps. Can you please look at my logs or give me some personalized advice or things to try for you?

Thanks so much!

Ryan

 

[Bobbye]

Ryan, I'm taking some training now that prevents me from doing the malware cleaning until I am through. But would like you to follow my Reply #12.

I am sorry for the delay. We've gotten very backed up. Please turn the System Restore back on if you haven't already. It's best if you don't use it now, but it's best to have it running.

You do have some issues that need to be corrected. I don't know if the wireless problem is related.

 

[ryanNEEDShelp]

Ok, I'll run the steps again. When is your training done?

Ry

 

[ryanNEEDShelp]

Ok, ran the Preliminary Removal Steps and here's my new logs...

Thanks Bobbye

Ryan

 

[Bobbye]

Ryan, you neeed to put the logs on the site I left for you.

I hope to be finished within a month.

 

[Tmagic650]

Bobbye,
you have posted "Unfortunately, three of us are temporarily away from helping" so many times, that you could have turned all that energy into posting help directly...

"And as kritius mentioned, those restore points cannot infect the system again"...

So why do stubborn malware keep coming back until I turn off System Restore? You keep dodging this point. Why?

 

[Bobbye]

Tmagic, you apparently don't know much about malware training. Many of us are trained to help clean malware. There is always something else to learn in order to help our users better. While having this training, we cannot give malware help anywhere.

I do not intent to continue to try and justify what I do and don't to you. It becomes confusing to the members. If you had a better understanding of how the system works, you would not be telling the users to do what you do.

I do not intend to continue this conversation with you. The points of concern have already been explained.

 

[Tmagic650]

So I will continue to help where I can, and through experience I will soon know as much as you do about computer Virus and orher malware cleaning. Did you know that a virus is another form of malware? You have also taught me how to spot a DNS (Domain Name Server) changer... Thanks

 

[Bobbye]

Define: Malware:

Malware is a general term for software programs that have been designed with or can be used for malicious intent. These include viruses, worms and Trojans. The word 'malware' is a combination of the words 'malicious' and 'software'.