Inactive Help-please Can't Get GMER to run

[tapersteve]

Hi there,

New to this forum, but it is probably where I need to be. I have always been careful with my computer, and regularly run assorted spy/mal/ad ware tools, aside from the security suite running in the background, but I think that someone using my computer did something stupid, as all of a sudden, my browsers, both IE and Firefox are getting re-directed from Google searches to Bing. It is almost as if Microsoft had written the malware. I tried all sorts of scans and then hit the net, and found my way here.

I found the eight steps (now six apparently) and tried to follow them. I could never get GMER to run properly. Once you click on it, it begins running before you can either select or unselect any of the boxes. I have tried running it in safe mode, and it locked up windows. I managed to get the "devices" box unchecked, but still no luck in getting it to run to completion.

I really need to clean up this machine, and really do not want to go through a full reformat and reload. Any help would be most appreciated. TIA Steve

 

[Broni]

Welcome aboard

Please, post all logs, you can post.

Please, observe following rules:

• Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
• If you're stuck, or you're not sure about certain step, always ask before doing anything else.
• Please refrain from running tools or applying updates other than those I suggest.
• Never run more than one scan at a time.
• Keep updating me regarding your computer behavior, good, or bad.
• The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
• If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
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