Inactive I need to get my laptop back to normal!

[jcdnavalta]

hey guys, i really really need your help to bring my laptop back to normal. i have this, well 2nd hand laptop but it is still running good. but the problem was, it has no antivirus running in its system. every time i connect my usb, i always got 100+ of malwares in my usb. so what i did was install the avira free antivirus. after that it was still running well, but after a day or so, it was all but crap! the laptop went dead. i ran it again and there it was - nothing but an empty screen.

so that's why i need your help on how to bring it back to its normal state where i can see the programs on my laptop again.

PS. i clicked the Ctrl + Alt + Del buttons and there i was able to open the task manager. since opening the task manager i was able to ran some programs because im running after the deadline of my research papers. i really need your professional help guys.

 

[Broni]

You started one topic in malware forum before: https://www.techspot.com/vb/topic151747.html and you never replied back.
If it happens again, you won't be able to receive any help in this forum anymore.

Is your computer operable in Safe Mode?

 

[jcdnavalta]

sorry for that

no its not operable in Safe Mode. I can't see any programs in safe mode either. (

 

[jcdnavalta]

i can't reply because it was already closed.

 

[Broni]

Is it a black screen, or just a desktop background?

 

[jcdnavalta]

desktop background only. but still i can use the task manager,

 

[Broni]

In Task Manager, click on "New task" button.
Type in:
explorer.exe
Click OK.
Will this bring your desktop icons back?

 

[jcdnavalta]

the problem is i can;t find the explorer.exe

what happened? is it some kind of virus?

 

[Broni]

Could be, or Windows installation corruption.
Let's find out....

Let's see, if we can look at your computer booting from an external source.

Please download OTLPE (filesize 120,9 MB)

• When downloaded double click on OTLPENet.exe and make sure there is a blank CD in your CD drive. This will automatically create a bootable CD.
• Reboot your system using the boot CD you just created.
  • Note : If you do not know how to set your computer to boot from CD follow the steps here
• Your system should now display a REATOGO-X-PE desktop.
• Depending on your type of internet connection, you should be able to get online as well so you can access this topic more easily.
• Double-click on the OTLPE icon.
• When asked Do you wish to load the remote registry, select Yes
• When asked Do you wish to load remote user profile(s) for scanning, select Yes
• Ensure the box Automatically Load All Remaining Users" is checked and press OK
• OTL should now start.
• Under the Custom Scan box paste this in:
  
  /md5start
  explorer.exe
  /md5stop
  
• Press Run Scan to start the scan.
• When finished, the file will be saved in drive C:\OTL.txt
• Copy this file to your USB drive if you do not have internet connection on this system
• Please post the contents of the OTL.txt file in your reply.

 

[jcdnavalta]

let me try that one. i'll keep you posted with the development. thanks!

 

[Broni]

Sure ......