Infostealer.Gampass & W32.Almanche.C

[moniwood]

I am using Norton Corporate Edition and it has detected several files that have the W32.Almanhe.C!inf, one file with W32.Almanhe.C and one with Infostealer.Gampass.

I was able to manually clean the infected files all but 4 doesn't allow me access:

c:\windows\98781WL.DLL
c:\windows\system 32\agrsmsvc.exe
c:\windows\system 32\d9dx.dll
c:\windows\system 32\d3d8xof.dll

What can I do?

Thank you.

 

[Daveskater]

Hello, moniwood, and welcome to Techspot :wave:

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Also remember to post any problems or questions that you have in the appropriate forums

With regards to your problem, read this thread: If your system is infected, read this before deciding whether to Clean or Format

If you decide to clean your system then follow the instructions in this thread Virus/Spyware/Malware, preliminary removal instructions and post your logs and the result of the Panda Antirootkit scan as a new reply to this thread

 

[moniwood]

W32.Almanahe.C & Infostealer.Gampass

Thank you.

I actually read the document, and because I do online banking and I work from home using my laptop, I think it would be better for me to reformat.

I have a couple of questions:

1) When I reformat, does that mean I have to give up all my documents, pictures, etc. because my system was infected or can I save my info?

2) If I save my info to another hard drive, how does it get cleaned?

3) Is the various affecting only my system and not my documents?

Thank you for such a quick reply! BTW, I am an American living in China, so Spyware I think isn't an option to use.

 

[Daveskater]

To answer your questions, you can save all your important data to an external hard drive or usb flash drive etc and then copy it back onto your pc after you have reformatted. I would recommend virus scanning the drive before copying it back, though, to make sure it's clean and you don't end up with the same problems again

If you would like instructions on reformatting then there is a tutorial here: How to reformat your hard drive and install/reinstall Windows

Unless you are required to use Norton then i would recommend using different programs for your anti malware because Norton uses up lots of system resources and isn't as good as a lot of free programs out there.

The programs that i use myself are AVG Free edition, Spybot S&D, Lavasoft Ad-aware and the windows firewall, however you can download a third party firewall for extra protection if you want, either ZoneAlarm, Kerio or Comodo. An alternative to AVG is Avast if you want to use that instead.