Solved Multiple iexplore.exe running and random pop ups

R

RoiDS

Posts: 15   +0
Please I need help dealing with these problems. I just found out that there are two iexplore.exe running in my task manager even though I'm not even using internet explorer. I tried killing these processes, but they kept coming back and whenever I surf the web on Firefox internet explorer pop-up random advertisements. Its getting annoying now :(

I tried many things some sites suggests but they all failed. Please help me out cuz I need to work on my homework... Thanks in advance.
Code: 
Here's the logfile:  [ATTACH]62402.vB[/ATTACH]
 

Attachments

  • hijackthis.log
    6.2 KB · Views: 1
Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
  1. Please, never rename Combofix unless instructed.
  2. Close any open browsers.
  3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    NOTE1. If Combofix asks you to install Recovery Console, please allow it.
    NOTE 2. If Combofix asks you to update the program, always do so.
    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  4. Double click on combofix.exe & follow the prompts.
  5. When finished, it will produce a report for you.
  6. Please post the "C:\ComboFix.txt"
**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
 
Download Bootkit Remover to your Desktop.

  • You then need to extract the remover.exe file from the RAR using a program capable of extracing RAR compressed files. If you don't have an extraction program, you can use 7-Zip: http://www.7-zip.org/
  • After extracing remover.exe to your Desktop, double-click on remover.exe to run the program (Vista/7 users,right click on remover.exe and click Run As Administrator.
  • It will show a Black screen with some data on it.
  • Right click on the screen and click Select All.
  • Press CTRL+C
  • Open a Notepad and press CTRL+V
  • Post the output back here.
 
Open Notepad
Copy and paste following text into Notepad:
Code: 
@ECHO OFF
START remover.exe fix \\.\PhysicalDrive0
EXIT
Go FILE > SAVE AS and in the dropdown box select SAVE AS TYPE to ALL FILES
Then in the FILE NAME box type fix.bat.
Save fix.bat to your Desktop.

Run fix.bat by double clicking.
You may see a black box appear; this is normal.

When done, run remover.exe again and post its output.
 
I'm not sure about your volume issue and let's leave it alone until your computer is totally clean.

New log looks good :)

Restart computer and see if iexplore.exe issue is gone.
 
Alright, it works! Thank you very much!
I think the Wave problem is not malfunctioning anymore.
I would've been able to solve this problem without your help. Thanks again!
 
I'm glad, this issue is gone, but hold your horses.
We're not done yet. We have to make sure, your computer is totally clean.
Wait for my next reply.
 
Uninstall Combofix:
Go Start > Run [Vista users, go Start>"Start search"]
Type in:
Combofix /Uninstall
Note the space between the "Combofix" and the "/Uninstall"
Click OK (Vista users - press Enter).
Restart computer.

=====================================================================

Download OTL to your Desktop.

* Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
* Under the Custom Scan box paste this in:



netsvcs
drivers32 /all
%SYSTEMDRIVE%\*.*
%systemroot%\system32\Spool\prtprocs\w32x86\*.dll
%systemroot%\system32\*.wt
%systemroot%\system32\*.ruy
%systemroot%\Fonts\*.com
%systemroot%\Fonts\*.dll
%systemroot%\system32\spool\prtprocs\w32x86\*.tmp
%systemroot%\*. /mp /s
/md5start
/md5stop
CREATERESTOREPOINT
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles
%systemroot%\System32\config\*.sav
%systemroot%\system32\user32.dll /md5
%systemroot%\system32\ws2_32.dll /md5
%systemroot%\system32\ws2help.dll /md5
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs



* Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
 
Do I post the contents of the OTL and Extra text file here, or do I just attach them on my post?
 
Did these problems came with Internet Explorer 8?
Click to expand...
No. Tracing the source of an infection is almost impossible. At the end of this topic I'll give you some hints, how to stay safer.

=======================================================================

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    Code: 
    :OTL
SRV - File not found [Disabled | Stopped] -- C:\WINDOWS\System32\hidserv.dll -- (HidServ)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\Program Files\Common Files\BitDefender\BitDefender Threat Scanner\trufos.sys -- (Trufos)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\Program Files\Common Files\BitDefender\BitDefender Threat Scanner\profos.sys -- (Profos)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\DOCUME~1\dmac\LOCALS~1\Temp\catchme.sys -- (catchme)
O2 - BHO: (AVG Safe Search) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll File not found
O9 - Extra Button: Extract Flash Video with Bytescout... - {4A8A053B-2944-455F-A260-7025FCF89BBA} - C:\Program Files\Bytescout SWF To Video Scout\flashextract_ie.html File not found
[2010/06/23 14:17:38 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users\Application Data\McAfee
[2010/04/16 12:29:33 | 000,000,000 | ---D | M] -- C:\Documents and Settings\dmac\Application Data\Uniblue



:Services

:Reg
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall" =dword=00000001

:Files

:Commands
[purity]
[emptytemp]
[emptyflash]
[resethosts]
[Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • You will get a log that shows the results of the fix. Please post it.
 
Good :)

1. Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.


2. Go to Kaspersky website and perform an online antivirus scan.

1. Disable your active antivirus program.
2. Read through the requirements and privacy statement and click on Accept button.
3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
4. When the downloads have finished, click on Settings.
5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

  • Spyware, Adware, Dialers, and other potentially dangerous programs
    [*] Archives
    [*] Mail databases
6. Click on My Computer under Scan.
7. Once the scan is complete, it will display the results. Click on View Scan Report.
8. You will see a list of infected items there. Click on Save Report As....
9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.
 
No rush, when dealing with cleaning process :)

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    Code: 
    :OTL

:Services

:Reg

:Files
C:\Program Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\dat\NDS\SuperSmashBrosNESv2.00Beta.zip

:Commands
[purity]
[emptytemp]
[emptyflash]
[resethosts]
[Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • You will get a log that shows the results of the fix. Please post it.
 

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