Inactive Need Help with Hijjack This Log
- Thread starter Markethog
- Start date
Bobbye
Posts: 16,313 +36
Not sure what instructions you read but there weren't ours!
If you would like us to check the system for malware, please follow the steps in the Preliminary Virus and Malware Removal thread HERE.
When you have finished, leave the logs for review in your next reply .
NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.
Please do not use any other cleaning programs or scans while I'm helping you, unless I direct you to. Do not use a Registry cleaner or make any changes in the Registry.
FYI: you are running IOBIT Security, Norton Security, AVG. Decide which you want to keep and remove the others. Multiple antivirus programs are a vulnerability.
And a quick look at a log I'm not going to review shows me that you are slow because you have way too many processes running!
If you would like us to check the system for malware, please follow the steps in the Preliminary Virus and Malware Removal thread HERE.
When you have finished, leave the logs for review in your next reply .
NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.
Please do not use any other cleaning programs or scans while I'm helping you, unless I direct you to. Do not use a Registry cleaner or make any changes in the Registry.
FYI: you are running IOBIT Security, Norton Security, AVG. Decide which you want to keep and remove the others. Multiple antivirus programs are a vulnerability.
And a quick look at a log I'm not going to review shows me that you are slow because you have way too many processes running!
Confused
Not sure what I did not follow? You asked for GMER log, DDS log, and Malwarebytes Anti-Malware log. I have provided 2 of the 3 only because my Malwarebytes keeps reloading itself and is not working correctly. As for two many processess. I am running my Norton (which is not working) and Anti-virus programs (which are not working). This thing is taking a life of its own. Seems when I run anything it duplicates it. Now when opening any Microsoft product - I get an instant installer program. I can no longer view my recycle bin.
What logs am I missing?
Most of all thank you for your quick reply - I greatly appreciate it.
Not sure what I did not follow? You asked for GMER log, DDS log, and Malwarebytes Anti-Malware log. I have provided 2 of the 3 only because my Malwarebytes keeps reloading itself and is not working correctly. As for two many processess. I am running my Norton (which is not working) and Anti-virus programs (which are not working). This thing is taking a life of its own. Seems when I run anything it duplicates it. Now when opening any Microsoft product - I get an instant installer program. I can no longer view my recycle bin.
What logs am I missing?
Most of all thank you for your quick reply - I greatly appreciate it.
Re-Read
oops I did read your comment not to attach logs! sorry here the logs pasted
dds:
DDS (Ver_10-12-12.02) - NTFSx86
Run by Charlene B at 13:36:06.84 on Thu 12/23/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_23
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.153 [GMT -5:00]
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: Norton Internet Security *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *Enabled*
============== Running Processes ===============
C:\PROGRA~1\AVG\AVG10\avgchsvx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\System32\svchost.exe -k eapsvcs
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k dot3svc
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k Akamai
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\IObit\IObit Security 360\IS360srv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton Internet Security\Engine\18.1.0.37\ccSvcHst.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\stsystra.exe
C:\Program Files\Norton PC Checkup\Engine\2.0.8.13\SymcPCCULaunchSvc.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\Program Files\AVG\AVG10\avgemcx.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\IObit\IObit Security 360\IS360tray.exe
C:\Program Files\Norton PC Checkup\Engine\2.0.8.13\ccSvcHst.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\WINDOWS\System32\snmp.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\wdfmgr.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\Program Files\Norton PC Checkup\Engine\2.0.8.13\ccSvcHst.exe
C:\WINDOWS\ehome\mcrdsvc.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files\Norton Internet Security\Engine\18.1.0.37\ccSvcHst.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\PROGRA~1\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Charlene B\Desktop\dds.scr
C:\WINDOWS\system32\wbem\wmiprvse.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\18.1.0.37\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\18.1.0.37\IPSBHO.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5805.1910\swg.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\18.1.0.37\coIEPlg.dll
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [AdobeCS5ServiceManager] "c:\program files\common files\adobe\cs5servicemanager\CS5ServiceManager.exe" -launchedbylogin
mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
mRun: [IObit Security 360] "c:\program files\iobit\iobit security 360\IS360tray.exe" /autostart
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\acroba~1.lnk - c:\program files\adobe\acrobat 5.0\distillr\AcroTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
Notify: igfxcui - igfxdev.dll
Hosts: 127.0.0.1 www.spywareinfo.com
================= FIREFOX ===================
FF - ProfilePath - c:\docume~1\charle~1\applic~1\mozilla\firefox\profiles\tcbyytip.default\
FF - prefs.js: browser.startup.homepage - hxxp://en-US.start3.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-US
fficial
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\ipsffplgn\components\IPSFFPl.dll
FF - component: c:\program files\avg\avg10\firefox\components\avgssff.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: AVG Safe Search: {3f963a5b-e555-4543-90e2-c3908898db71} - c:\program files\avg\avg10\Firefox
FF - Ext: Norton IPS: {BBDA0591-3099-440a-AA10-41764D9DB4DB} - c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\IPSFFPlgn
FF - Ext: Norton Toolbar: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} - c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\coFFPlgn
FF - Ext: BlockSite: {dd3d7613-0246-469d-bc65-2a3cc1668adc} - %profile%\extensions\{dd3d7613-0246-469d-bc65-2a3cc1668adc}
============= SERVICES / DRIVERS ===============
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2010-9-13 25680]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2010-9-7 26064]
R0 pavboot;pavboot;c:\windows\system32\drivers\pavboot.sys [2010-12-15 28552]
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1201000.025\SymDS.sys [2010-12-23 339504]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1201000.025\SymEFA.sys [2010-12-23 666672]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2010-9-7 249424]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2010-9-7 34384]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2010-11-9 299984]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\bashdefs\20101123.003\BHDrvx86.sys [2010-11-22 691248]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1201000.025\Ironx86.sys [2010-12-23 134704]
R2 Akamai;Akamai NetSession Interface;c:\windows\system32\svchost.exe -k Akamai [2004-8-10 14336]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2010-11-10 6127184]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2010-10-22 265400]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2010-8-19 123472]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2010-8-19 30288]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2010-8-19 26192]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\ipsdefs\20101222.001\IDSXpx86.sys [2010-12-23 341944]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\virusdefs\20101223.002\naveng.sys [2010-12-23 86008]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\virusdefs\20101223.002\navex15.sys [2010-12-23 1360760]
=============== Created Last 30 ================
2010-12-23 16:52:32 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-12-23 16:52:32 126512 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-12-23 16:52:31 -------- d-----w- c:\program files\Symantec
2010-12-23 16:51:12 666672 ----a-r- c:\windows\system32\drivers\nis\1201000.025\SymEFA.sys
2010-12-23 16:51:12 369072 ----a-r- c:\windows\system32\drivers\nis\1201000.025\symtdi.sys
2010-12-23 16:51:12 331312 ----a-r- c:\windows\system32\drivers\nis\1201000.025\symtdiv.sys
2010-12-23 16:51:12 294448 ----a-r- c:\windows\system32\drivers\nis\1201000.025\symnets.sys
2010-12-23 16:51:11 50096 ----a-r- c:\windows\system32\drivers\nis\1201000.025\srtspx.sys
2010-12-23 16:51:11 489008 ----a-r- c:\windows\system32\drivers\nis\1201000.025\srtsp.sys
2010-12-23 16:51:11 339504 ----a-r- c:\windows\system32\drivers\nis\1201000.025\SymDS.sys
2010-12-23 16:51:11 134704 ----a-r- c:\windows\system32\drivers\nis\1201000.025\Ironx86.sys
2010-12-23 16:49:46 -------- d-----w- c:\program files\Norton Internet Security
2010-12-23 15:32:08 -------- d-----w- c:\program files\common files\Symantec Shared
2010-12-23 15:32:08 -------- d-----w- c:\docume~1\alluse~1\applic~1\Symantec
2010-12-23 07:54:31 -------- d-----w- c:\windows\system32\dumps
2010-12-23 07:10:11 -------- d-----w- c:\docume~1\charle~1\locals~1\applic~1\Tific
2010-12-23 07:09:28 -------- d-----w- c:\windows\system32\drivers\nortonpccheckup\0200080.00D
2010-12-23 07:09:28 -------- d-----w- c:\windows\system32\drivers\NortonPCCheckup
2010-12-23 07:09:27 -------- d-----w- c:\program files\Norton PC Checkup
2010-12-23 07:09:25 -------- d-----w- c:\docume~1\charle~1\applic~1\Tific
2010-12-23 07:09:18 -------- d-----w- c:\docume~1\charle~1\locals~1\applic~1\Symantec
2010-12-22 21:11:26 -------- d-----w- c:\docume~1\charle~1\applic~1\IObit
2010-12-22 21:11:19 -------- d-----w- c:\docume~1\alluse~1\applic~1\IObit
2010-12-22 21:11:14 -------- d-----w- c:\program files\IObit
2010-12-22 19:11:53 -------- d-----w- c:\docume~1\charle~1\applic~1\SPE
2010-12-22 19:00:37 -------- d--h--w- c:\windows\system32\GroupPolicy
2010-12-22 17:29:06 -------- d-----w- c:\docume~1\charle~1\locals~1\applic~1\NPE
2010-12-20 14:36:22 -------- d-----w- c:\windows\system32\Adobe
2010-12-17 20:43:37 -------- d-----w- c:\program files\CCleaner
2010-12-17 16:35:44 -------- d-----w- c:\docume~1\charle~1\applic~1\AVG10
2010-12-17 16:33:16 -------- d--h--w- c:\docume~1\alluse~1\applic~1\Common Files
2010-12-17 16:31:12 -------- d-----w- c:\windows\system32\drivers\AVG
2010-12-17 16:24:42 -------- d-----w- c:\program files\AVG
2010-12-17 16:17:47 -------- d-----w- c:\docume~1\alluse~1\applic~1\AVG10
2010-12-17 15:57:04 -------- d-----w- c:\docume~1\alluse~1\applic~1\MFAData
2010-12-16 23:51:15 -------- d-----w- c:\windows\pss
2010-12-15 20:55:16 28552 ----a-w- c:\windows\system32\drivers\pavboot.sys
2010-12-15 20:53:26 -------- d-----w- c:\program files\Panda Security
2010-12-14 21:12:05 40960 -c----w- c:\windows\system32\dllcache\ndproxy.sys
2010-12-14 21:07:27 45568 -c----w- c:\windows\system32\dllcache\wab.exe
2010-12-13 21:38:00 -------- d-----w- c:\docume~1\charle~1\locals~1\applic~1\PCHealth
2010-12-09 17:20:25 172032 ----a-w- c:\windows\system32\igfxres.dll
==================== Find3M ====================
2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll
2010-11-12 23:53:06 472808 ----a-w- c:\windows\system32\deployJava1.dll
2010-11-12 21:34:10 73728 ----a-w- c:\windows\system32\javacpl.cpl
2010-11-11 15:32:31 1901 ----a-w- c:\windows\panose.bin
2010-11-06 00:26:58 916480 ----a-w- c:\windows\system32\wininet.dll
2010-11-06 00:26:58 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-11-06 00:26:58 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-11-03 12:25:54 385024 ----a-w- c:\windows\system32\html.iec
2010-10-28 13:13:22 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-10-26 13:25:00 1853312 ----a-w- c:\windows\system32\win32k.sys
============= FINISH: 13:38:36.93 ===============
oops I did read your comment not to attach logs! sorry here the logs pasted
dds:
DDS (Ver_10-12-12.02) - NTFSx86
Run by Charlene B at 13:36:06.84 on Thu 12/23/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_23
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.153 [GMT -5:00]
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: Norton Internet Security *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *Enabled*
============== Running Processes ===============
C:\PROGRA~1\AVG\AVG10\avgchsvx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\System32\svchost.exe -k eapsvcs
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k dot3svc
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k Akamai
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\IObit\IObit Security 360\IS360srv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton Internet Security\Engine\18.1.0.37\ccSvcHst.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\stsystra.exe
C:\Program Files\Norton PC Checkup\Engine\2.0.8.13\SymcPCCULaunchSvc.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\Program Files\AVG\AVG10\avgemcx.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\IObit\IObit Security 360\IS360tray.exe
C:\Program Files\Norton PC Checkup\Engine\2.0.8.13\ccSvcHst.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\WINDOWS\System32\snmp.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\wdfmgr.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\Program Files\Norton PC Checkup\Engine\2.0.8.13\ccSvcHst.exe
C:\WINDOWS\ehome\mcrdsvc.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files\Norton Internet Security\Engine\18.1.0.37\ccSvcHst.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\PROGRA~1\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Charlene B\Desktop\dds.scr
C:\WINDOWS\system32\wbem\wmiprvse.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\18.1.0.37\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\18.1.0.37\IPSBHO.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5805.1910\swg.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\18.1.0.37\coIEPlg.dll
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [AdobeCS5ServiceManager] "c:\program files\common files\adobe\cs5servicemanager\CS5ServiceManager.exe" -launchedbylogin
mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
mRun: [IObit Security 360] "c:\program files\iobit\iobit security 360\IS360tray.exe" /autostart
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\acroba~1.lnk - c:\program files\adobe\acrobat 5.0\distillr\AcroTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
Notify: igfxcui - igfxdev.dll
Hosts: 127.0.0.1 www.spywareinfo.com
================= FIREFOX ===================
FF - ProfilePath - c:\docume~1\charle~1\applic~1\mozilla\firefox\profiles\tcbyytip.default\
FF - prefs.js: browser.startup.homepage - hxxp://en-US.start3.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-US
fficialFF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\ipsffplgn\components\IPSFFPl.dll
FF - component: c:\program files\avg\avg10\firefox\components\avgssff.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: AVG Safe Search: {3f963a5b-e555-4543-90e2-c3908898db71} - c:\program files\avg\avg10\Firefox
FF - Ext: Norton IPS: {BBDA0591-3099-440a-AA10-41764D9DB4DB} - c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\IPSFFPlgn
FF - Ext: Norton Toolbar: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} - c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\coFFPlgn
FF - Ext: BlockSite: {dd3d7613-0246-469d-bc65-2a3cc1668adc} - %profile%\extensions\{dd3d7613-0246-469d-bc65-2a3cc1668adc}
============= SERVICES / DRIVERS ===============
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2010-9-13 25680]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2010-9-7 26064]
R0 pavboot;pavboot;c:\windows\system32\drivers\pavboot.sys [2010-12-15 28552]
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1201000.025\SymDS.sys [2010-12-23 339504]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1201000.025\SymEFA.sys [2010-12-23 666672]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2010-9-7 249424]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2010-9-7 34384]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2010-11-9 299984]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\bashdefs\20101123.003\BHDrvx86.sys [2010-11-22 691248]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1201000.025\Ironx86.sys [2010-12-23 134704]
R2 Akamai;Akamai NetSession Interface;c:\windows\system32\svchost.exe -k Akamai [2004-8-10 14336]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2010-11-10 6127184]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2010-10-22 265400]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2010-8-19 123472]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2010-8-19 30288]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2010-8-19 26192]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\ipsdefs\20101222.001\IDSXpx86.sys [2010-12-23 341944]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\virusdefs\20101223.002\naveng.sys [2010-12-23 86008]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\virusdefs\20101223.002\navex15.sys [2010-12-23 1360760]
=============== Created Last 30 ================
2010-12-23 16:52:32 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-12-23 16:52:32 126512 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-12-23 16:52:31 -------- d-----w- c:\program files\Symantec
2010-12-23 16:51:12 666672 ----a-r- c:\windows\system32\drivers\nis\1201000.025\SymEFA.sys
2010-12-23 16:51:12 369072 ----a-r- c:\windows\system32\drivers\nis\1201000.025\symtdi.sys
2010-12-23 16:51:12 331312 ----a-r- c:\windows\system32\drivers\nis\1201000.025\symtdiv.sys
2010-12-23 16:51:12 294448 ----a-r- c:\windows\system32\drivers\nis\1201000.025\symnets.sys
2010-12-23 16:51:11 50096 ----a-r- c:\windows\system32\drivers\nis\1201000.025\srtspx.sys
2010-12-23 16:51:11 489008 ----a-r- c:\windows\system32\drivers\nis\1201000.025\srtsp.sys
2010-12-23 16:51:11 339504 ----a-r- c:\windows\system32\drivers\nis\1201000.025\SymDS.sys
2010-12-23 16:51:11 134704 ----a-r- c:\windows\system32\drivers\nis\1201000.025\Ironx86.sys
2010-12-23 16:49:46 -------- d-----w- c:\program files\Norton Internet Security
2010-12-23 15:32:08 -------- d-----w- c:\program files\common files\Symantec Shared
2010-12-23 15:32:08 -------- d-----w- c:\docume~1\alluse~1\applic~1\Symantec
2010-12-23 07:54:31 -------- d-----w- c:\windows\system32\dumps
2010-12-23 07:10:11 -------- d-----w- c:\docume~1\charle~1\locals~1\applic~1\Tific
2010-12-23 07:09:28 -------- d-----w- c:\windows\system32\drivers\nortonpccheckup\0200080.00D
2010-12-23 07:09:28 -------- d-----w- c:\windows\system32\drivers\NortonPCCheckup
2010-12-23 07:09:27 -------- d-----w- c:\program files\Norton PC Checkup
2010-12-23 07:09:25 -------- d-----w- c:\docume~1\charle~1\applic~1\Tific
2010-12-23 07:09:18 -------- d-----w- c:\docume~1\charle~1\locals~1\applic~1\Symantec
2010-12-22 21:11:26 -------- d-----w- c:\docume~1\charle~1\applic~1\IObit
2010-12-22 21:11:19 -------- d-----w- c:\docume~1\alluse~1\applic~1\IObit
2010-12-22 21:11:14 -------- d-----w- c:\program files\IObit
2010-12-22 19:11:53 -------- d-----w- c:\docume~1\charle~1\applic~1\SPE
2010-12-22 19:00:37 -------- d--h--w- c:\windows\system32\GroupPolicy
2010-12-22 17:29:06 -------- d-----w- c:\docume~1\charle~1\locals~1\applic~1\NPE
2010-12-20 14:36:22 -------- d-----w- c:\windows\system32\Adobe
2010-12-17 20:43:37 -------- d-----w- c:\program files\CCleaner
2010-12-17 16:35:44 -------- d-----w- c:\docume~1\charle~1\applic~1\AVG10
2010-12-17 16:33:16 -------- d--h--w- c:\docume~1\alluse~1\applic~1\Common Files
2010-12-17 16:31:12 -------- d-----w- c:\windows\system32\drivers\AVG
2010-12-17 16:24:42 -------- d-----w- c:\program files\AVG
2010-12-17 16:17:47 -------- d-----w- c:\docume~1\alluse~1\applic~1\AVG10
2010-12-17 15:57:04 -------- d-----w- c:\docume~1\alluse~1\applic~1\MFAData
2010-12-16 23:51:15 -------- d-----w- c:\windows\pss
2010-12-15 20:55:16 28552 ----a-w- c:\windows\system32\drivers\pavboot.sys
2010-12-15 20:53:26 -------- d-----w- c:\program files\Panda Security
2010-12-14 21:12:05 40960 -c----w- c:\windows\system32\dllcache\ndproxy.sys
2010-12-14 21:07:27 45568 -c----w- c:\windows\system32\dllcache\wab.exe
2010-12-13 21:38:00 -------- d-----w- c:\docume~1\charle~1\locals~1\applic~1\PCHealth
2010-12-09 17:20:25 172032 ----a-w- c:\windows\system32\igfxres.dll
==================== Find3M ====================
2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll
2010-11-12 23:53:06 472808 ----a-w- c:\windows\system32\deployJava1.dll
2010-11-12 21:34:10 73728 ----a-w- c:\windows\system32\javacpl.cpl
2010-11-11 15:32:31 1901 ----a-w- c:\windows\panose.bin
2010-11-06 00:26:58 916480 ----a-w- c:\windows\system32\wininet.dll
2010-11-06 00:26:58 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-11-06 00:26:58 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-11-03 12:25:54 385024 ----a-w- c:\windows\system32\html.iec
2010-10-28 13:13:22 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-10-26 13:25:00 1853312 ----a-w- c:\windows\system32\win32k.sys
============= FINISH: 13:38:36.93 ===============
Attach Text Log
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
DDS (Ver_10-12-12.02)
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 5/26/2010 6:13:24 AM
System Uptime: 12/23/2010 12:21:02 PM (1 hours ago)
Motherboard: Dell Inc. | | 0KD882
Processor: Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz | Microprocessor | 1663/166mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 233 GiB total, 189.658 GiB free.
D: is CDROM ()
==== Disabled Device Manager Items =============
Class GUID: {4D36E96A-E325-11CE-BFC1-08002BE10318}
Description: Ricoh MMC Host Controller
Device ID: PCI\VEN_1180&DEV_0843&SUBSYS_01BD1028&REV_01\4&2FE911E8&0&0AF0
Manufacturer: Ricoh Company
Name: Ricoh MMC Host Controller
PNP Device ID: PCI\VEN_1180&DEV_0843&SUBSYS_01BD1028&REV_01\4&2FE911E8&0&0AF0
Service: rimmptsk
Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Description: SM Bus Controller
Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_01BD1028&REV_01\3&61AAA01&0&FB
Manufacturer:
Name: SM Bus Controller
PNP Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_01BD1028&REV_01\3&61AAA01&0&FB
Service:
==== System Restore Points ===================
RP127: 9/24/2010 12:12:41 AM - System Checkpoint
RP128: 9/26/2010 12:10:39 PM - System Checkpoint
RP129: 9/27/2010 12:23:54 PM - System Checkpoint
RP130: 9/28/2010 2:32:06 PM - System Checkpoint
RP131: 9/29/2010 6:27:47 PM - System Checkpoint
RP132: 9/29/2010 11:09:33 PM - Software Distribution Service 3.0
RP133: 10/4/2010 10:44:45 AM - System Checkpoint
RP134: 10/5/2010 10:01:28 AM - Software Distribution Service 3.0
RP135: 10/6/2010 2:02:56 PM - System Checkpoint
RP136: 10/7/2010 2:41:16 PM - System Checkpoint
RP137: 10/8/2010 2:45:11 PM - System Checkpoint
RP138: 10/9/2010 2:52:45 PM - System Checkpoint
RP139: 10/11/2010 8:08:36 PM - System Checkpoint
RP140: 10/12/2010 8:33:10 PM - System Checkpoint
RP141: 10/13/2010 4:18:37 PM - Software Distribution Service 3.0
RP142: 10/14/2010 4:41:31 PM - System Checkpoint
RP143: 10/15/2010 6:14:14 PM - System Checkpoint
RP144: 10/16/2010 7:11:55 PM - System Checkpoint
RP145: 10/17/2010 8:11:55 PM - System Checkpoint
RP146: 10/18/2010 8:35:52 PM - System Checkpoint
RP147: 10/19/2010 9:33:19 PM - System Checkpoint
RP148: 10/21/2010 12:18:35 AM - System Checkpoint
RP149: 10/22/2010 12:34:26 AM - System Checkpoint
RP150: 10/23/2010 1:33:21 AM - System Checkpoint
RP151: 10/24/2010 2:33:17 AM - System Checkpoint
RP152: 10/25/2010 2:56:43 PM - System Checkpoint
RP153: 10/26/2010 4:58:37 PM - System Checkpoint
RP154: 10/27/2010 7:17:13 PM - System Checkpoint
RP155: 10/28/2010 7:54:49 PM - System Checkpoint
RP156: 10/29/2010 8:54:44 PM - System Checkpoint
RP157: 10/30/2010 9:54:45 PM - System Checkpoint
RP158: 10/31/2010 10:54:48 PM - System Checkpoint
RP159: 11/1/2010 9:14:48 AM - Removed Adobe Community Help
RP160: 11/2/2010 9:54:47 AM - System Checkpoint
RP161: 11/3/2010 10:54:54 AM - System Checkpoint
RP162: 11/4/2010 11:54:53 AM - System Checkpoint
RP163: 11/5/2010 12:54:48 PM - System Checkpoint
RP164: 11/6/2010 2:25:38 PM - System Checkpoint
RP165: 11/7/2010 5:54:59 PM - System Checkpoint
RP166: 11/8/2010 6:55:17 PM - System Checkpoint
RP167: 11/9/2010 7:54:59 PM - System Checkpoint
RP168: 11/10/2010 8:54:59 PM - System Checkpoint
RP169: 11/11/2010 3:00:31 AM - Software Distribution Service 3.0
RP170: 11/12/2010 3:55:45 AM - System Checkpoint
RP171: 11/13/2010 4:55:50 AM - System Checkpoint
RP172: 11/14/2010 5:55:55 AM - System Checkpoint
RP173: 11/15/2010 6:55:55 AM - System Checkpoint
RP174: 11/16/2010 7:55:57 AM - System Checkpoint
RP175: 11/17/2010 1:38:22 PM - System Checkpoint
RP176: 11/18/2010 1:42:37 PM - System Checkpoint
RP177: 11/19/2010 6:37:57 PM - System Checkpoint
RP178: 11/20/2010 6:56:08 PM - System Checkpoint
RP179: 11/21/2010 7:56:10 PM - System Checkpoint
RP180: 11/22/2010 8:48:10 PM - System Checkpoint
RP181: 11/24/2010 3:16:49 AM - System Checkpoint
RP182: 11/25/2010 4:03:09 AM - System Checkpoint
RP183: 11/26/2010 5:03:08 AM - System Checkpoint
RP184: 11/27/2010 6:03:08 AM - System Checkpoint
RP185: 11/28/2010 7:03:22 AM - System Checkpoint
RP186: 11/29/2010 8:03:13 AM - System Checkpoint
RP187: 11/30/2010 9:37:09 AM - System Checkpoint
RP188: 11/30/2010 11:15:34 AM - Configured Microsoft Office Home and Student 2007
RP189: 11/30/2010 11:22:44 AM - Printer Driver Send To Microsoft OneNote Driver Installed
RP190: 11/30/2010 2:57:27 PM - Removed Adobe Reader 9.4.1.
RP191: 11/30/2010 2:58:08 PM - Installed Adobe Reader X.
RP192: 11/30/2010 3:06:34 PM - Installed Java(TM) 6 Update 22
RP193: 12/1/2010 7:02:24 PM - System Checkpoint
RP194: 12/2/2010 8:04:14 PM - System Checkpoint
RP195: 12/3/2010 8:43:05 PM - System Checkpoint
RP196: 12/4/2010 9:43:05 PM - System Checkpoint
RP197: 12/5/2010 10:43:03 PM - System Checkpoint
RP198: 12/6/2010 11:18:27 PM - System Checkpoint
RP199: 12/8/2010 12:18:31 AM - System Checkpoint
RP200: 12/9/2010 1:18:30 AM - System Checkpoint
RP201: 12/10/2010 1:58:38 AM - System Checkpoint
RP202: 12/11/2010 2:58:37 AM - System Checkpoint
RP203: 12/12/2010 3:58:34 AM - System Checkpoint
RP204: 12/13/2010 4:28:33 AM - System Checkpoint
RP205: 12/13/2010 10:49:59 AM - Printer Driver AdobePS Acrobat Distiller Installed
RP206: 12/13/2010 4:36:14 PM - Printer Driver Send To Microsoft OneNote Driver Installed
RP207: 12/14/2010 4:17:19 PM - Software Distribution Service 3.0
RP208: 12/15/2010 8:20:12 PM - System Checkpoint
RP209: 12/15/2010 10:23:12 PM - Software Distribution Service 3.0
RP210: 12/16/2010 11:12:11 PM - System Checkpoint
RP211: 12/17/2010 11:16:43 AM - Installed Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
RP212: 12/17/2010 11:16:59 AM - Installed AVG 2011
RP213: 12/17/2010 11:19:32 AM - Installed AVG 2011
RP214: 12/17/2010 11:19:42 AM - Removed AVG 2011
RP215: 12/17/2010 11:24:42 AM - Installed AVG 2011
RP216: 12/17/2010 11:30:40 AM - Installed AVG 2011
RP217: 12/18/2010 12:16:24 PM - System Checkpoint
RP218: 12/19/2010 1:16:23 PM - System Checkpoint
RP219: 12/20/2010 7:02:53 PM - System Checkpoint
RP220: 12/21/2010 11:02:26 AM - Installed Java(TM) 6 Update 23
RP221: 12/22/2010 12:21:28 PM - Restore Operation
RP222: 12/22/2010 12:50:57 PM - Norton_Power_Eraser_20101222125050218
RP223: 12/23/2010 10:32:06 AM - Installed Symantec Technical Support Web Controls
==== Installed Programs ======================
Acrobat.com
Adobe Acrobat 5.0
Adobe AIR
Adobe Community Help
Adobe Dreamweaver CS5
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Media Player
Adobe PageMaker 7.0
Adobe Photoshop CS
Adobe Reader X
Adobe Shockwave Player 11.5
Akamai NetSession Interface
AVG 2011
Broadcom 440x 10/100 Integrated Controller
CCleaner
Conexant HDA D110 MDC V.92 Modem
CuteFTP 8 Professional
Dell ResourceCD
Dell Support Center (Support Software)
Dell Wireless WLAN Card
Digital Line Detect
Free Mp3 Wma Ogg Converter 7.1.2
Google Gmail Notifier
Google Toolbar for Internet Explorer
Google Update Helper
High Definition Audio Driver Package - KB835221
Hotfix for Windows Media Player 10 (KB903157)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB981793)
Intel(R) Graphics Media Accelerator Driver
Intel(R) PROSet/Wireless Software
IObit Security 360
J2SE Runtime Environment 5.0 Update 6
Java Auto Updater
Java(TM) 6 Update 23
Malwarebytes' Anti-Malware
mCore
mDriver
mDrWiFi
mHlpDell
Microsoft .NET Framework 1.0 Hotfix (KB979904)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft FrontPage 2000
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Software Update for Web Folders (English) 12
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft_VC80_ATL_x86
Microsoft_VC80_CRT_x86
Microsoft_VC80_MFC_x86
Microsoft_VC80_MFCLOC_x86
Microsoft_VC90_ATL_x86
Microsoft_VC90_CRT_x86
Microsoft_VC90_MFC_x86
mIWA
mLogView
mMHouse
Mozilla Firefox (3.6.13)
MP3 to WAV Decoder
mPfMgr
mPfWiz
mProSafe
mSCfg
mSSO
MSXML 6.0 Parser
mWlsSafe
mWMI
mZConfig
Norton Internet Security
Norton PC Checkup
Panda ActiveScan 2.0
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2288931)
Security Update for 2007 Microsoft Office System (KB2289158)
Security Update for 2007 Microsoft Office System (KB2344875)
Security Update for 2007 Microsoft Office System (KB2345043)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for Microsoft Office Excel 2007 (KB2345035)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB982158)
Security Update for Microsoft Office PowerPoint Viewer (KB2413381)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2344993)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
SigmaTel Audio
Sonic Encoders
Spybot - Search & Destroy
Symantec Technical Support Web Controls
Synaptics Pointing Device Driver
TextPad 5
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows Internet Explorer 8 (KB982632)
Update for Windows Media Player 10 (KB913800)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Update for Windows XP (KB980182)
Update Rollup 2 for Windows XP Media Center Edition 2005
WebFldrs XP
Windows Driver Package - Ricoh Company (rimsptsk) hdc (11/14/2006 6.00.01.04)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 8
Windows Media Format Runtime
Windows XP Media Center Edition 2005 KB908250
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3
==== Event Viewer Messages From Past Week ========
12/23/2010 9:53:14 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD Avgldx86 Avgmfx86 Avgtdix Fips intelppm IPSec MRxSmb NetBIOS NetBT OMCI pavboot RasAcd Rdbss Tcpip Tcpip6
12/23/2010 9:37:29 AM, error: Service Control Manager [7023] - The Windows Firewall/Internet Connection Sharing (ICS) service terminated with the following error: Access is denied.
12/23/2010 9:27:07 AM, error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Norton Internet Security service, but this action failed with the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
12/23/2010 9:25:07 AM, error: Service Control Manager [7034] - The Norton PC Checkup Application Launcher service terminated unexpectedly. It has done this 1 time(s).
12/23/2010 9:25:07 AM, error: Service Control Manager [7031] - The Norton Internet Security service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
12/23/2010 9:25:07 AM, error: Service Control Manager [7031] - The Common Client Job Manager Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
12/23/2010 2:07:29 AM, error: PlugPlayManager [11] - The device Root\LEGACY_SYMSMR100\0000 disappeared from the system without first being prepared for removal.
12/23/2010 12:06:08 PM, error: Service Control Manager [7034] - The WMI Performance Adapter service terminated unexpectedly. It has done this 1 time(s).
12/23/2010 1:05:08 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Avgldx86 Avgmfx86 BHDrvx86 eeCtrl Fips intelppm OMCI pavboot SRTSP SRTSPX SymIRON SymSMR100 SYMTDI
12/22/2010 8:14:09 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD Avgldx86 Avgmfx86 Avgtdix BHDrvx86 eeCtrl Fips intelppm IPSec MRxSmb NetBIOS NetBT OMCI pavboot RasAcd Rdbss SRTSP SRTSPX SymIRON SymSMR100 SYMTDI Tcpip Tcpip6
12/22/2010 7:12:33 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD Avgldx86 Avgmfx86 Avgtdix BHDrvx86 eeCtrl Fips intelppm IPSec MRxSmb NetBIOS NetBT ohci1394 OMCI pavboot RasAcd Rdbss SRTSP SRTSPX SymIRON SymSMR100 SYMTDI Tcpip Tcpip6
12/22/2010 7:12:33 PM, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error: A device attached to the system is not functioning.
12/22/2010 7:12:33 PM, error: Service Control Manager [7001] - The IPv6 Helper Service service depends on the Microsoft IPv6 Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
12/22/2010 7:12:33 PM, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning.
12/22/2010 7:12:33 PM, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
12/22/2010 7:12:33 PM, error: Service Control Manager [7001] - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning.
12/22/2010 12:40:13 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: eeCtrl
12/20/2010 10:21:45 AM, error: DCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {BA126AD1-2166-11D1-B1D0-00805FC1270E} to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.
12/17/2010 11:18:47 AM, error: Service Control Manager [7000] - The AVG AVI Loader Driver service failed to start due to the following error: The system cannot find message text for message number 0x%1 in the message file for %2.
12/17/2010 11:18:36 AM, error: Service Control Manager [7000] - The AVG Anti-Rootkit Driver service failed to start due to the following error: A device attached to the system is not functioning.
12/16/2010 12:36:00 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}
12/16/2010 1:58:04 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
12/16/2010 1:24:02 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the Dnscache service.
==== End Of File ===========================
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
DDS (Ver_10-12-12.02)
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 5/26/2010 6:13:24 AM
System Uptime: 12/23/2010 12:21:02 PM (1 hours ago)
Motherboard: Dell Inc. | | 0KD882
Processor: Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz | Microprocessor | 1663/166mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 233 GiB total, 189.658 GiB free.
D: is CDROM ()
==== Disabled Device Manager Items =============
Class GUID: {4D36E96A-E325-11CE-BFC1-08002BE10318}
Description: Ricoh MMC Host Controller
Device ID: PCI\VEN_1180&DEV_0843&SUBSYS_01BD1028&REV_01\4&2FE911E8&0&0AF0
Manufacturer: Ricoh Company
Name: Ricoh MMC Host Controller
PNP Device ID: PCI\VEN_1180&DEV_0843&SUBSYS_01BD1028&REV_01\4&2FE911E8&0&0AF0
Service: rimmptsk
Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Description: SM Bus Controller
Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_01BD1028&REV_01\3&61AAA01&0&FB
Manufacturer:
Name: SM Bus Controller
PNP Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_01BD1028&REV_01\3&61AAA01&0&FB
Service:
==== System Restore Points ===================
RP127: 9/24/2010 12:12:41 AM - System Checkpoint
RP128: 9/26/2010 12:10:39 PM - System Checkpoint
RP129: 9/27/2010 12:23:54 PM - System Checkpoint
RP130: 9/28/2010 2:32:06 PM - System Checkpoint
RP131: 9/29/2010 6:27:47 PM - System Checkpoint
RP132: 9/29/2010 11:09:33 PM - Software Distribution Service 3.0
RP133: 10/4/2010 10:44:45 AM - System Checkpoint
RP134: 10/5/2010 10:01:28 AM - Software Distribution Service 3.0
RP135: 10/6/2010 2:02:56 PM - System Checkpoint
RP136: 10/7/2010 2:41:16 PM - System Checkpoint
RP137: 10/8/2010 2:45:11 PM - System Checkpoint
RP138: 10/9/2010 2:52:45 PM - System Checkpoint
RP139: 10/11/2010 8:08:36 PM - System Checkpoint
RP140: 10/12/2010 8:33:10 PM - System Checkpoint
RP141: 10/13/2010 4:18:37 PM - Software Distribution Service 3.0
RP142: 10/14/2010 4:41:31 PM - System Checkpoint
RP143: 10/15/2010 6:14:14 PM - System Checkpoint
RP144: 10/16/2010 7:11:55 PM - System Checkpoint
RP145: 10/17/2010 8:11:55 PM - System Checkpoint
RP146: 10/18/2010 8:35:52 PM - System Checkpoint
RP147: 10/19/2010 9:33:19 PM - System Checkpoint
RP148: 10/21/2010 12:18:35 AM - System Checkpoint
RP149: 10/22/2010 12:34:26 AM - System Checkpoint
RP150: 10/23/2010 1:33:21 AM - System Checkpoint
RP151: 10/24/2010 2:33:17 AM - System Checkpoint
RP152: 10/25/2010 2:56:43 PM - System Checkpoint
RP153: 10/26/2010 4:58:37 PM - System Checkpoint
RP154: 10/27/2010 7:17:13 PM - System Checkpoint
RP155: 10/28/2010 7:54:49 PM - System Checkpoint
RP156: 10/29/2010 8:54:44 PM - System Checkpoint
RP157: 10/30/2010 9:54:45 PM - System Checkpoint
RP158: 10/31/2010 10:54:48 PM - System Checkpoint
RP159: 11/1/2010 9:14:48 AM - Removed Adobe Community Help
RP160: 11/2/2010 9:54:47 AM - System Checkpoint
RP161: 11/3/2010 10:54:54 AM - System Checkpoint
RP162: 11/4/2010 11:54:53 AM - System Checkpoint
RP163: 11/5/2010 12:54:48 PM - System Checkpoint
RP164: 11/6/2010 2:25:38 PM - System Checkpoint
RP165: 11/7/2010 5:54:59 PM - System Checkpoint
RP166: 11/8/2010 6:55:17 PM - System Checkpoint
RP167: 11/9/2010 7:54:59 PM - System Checkpoint
RP168: 11/10/2010 8:54:59 PM - System Checkpoint
RP169: 11/11/2010 3:00:31 AM - Software Distribution Service 3.0
RP170: 11/12/2010 3:55:45 AM - System Checkpoint
RP171: 11/13/2010 4:55:50 AM - System Checkpoint
RP172: 11/14/2010 5:55:55 AM - System Checkpoint
RP173: 11/15/2010 6:55:55 AM - System Checkpoint
RP174: 11/16/2010 7:55:57 AM - System Checkpoint
RP175: 11/17/2010 1:38:22 PM - System Checkpoint
RP176: 11/18/2010 1:42:37 PM - System Checkpoint
RP177: 11/19/2010 6:37:57 PM - System Checkpoint
RP178: 11/20/2010 6:56:08 PM - System Checkpoint
RP179: 11/21/2010 7:56:10 PM - System Checkpoint
RP180: 11/22/2010 8:48:10 PM - System Checkpoint
RP181: 11/24/2010 3:16:49 AM - System Checkpoint
RP182: 11/25/2010 4:03:09 AM - System Checkpoint
RP183: 11/26/2010 5:03:08 AM - System Checkpoint
RP184: 11/27/2010 6:03:08 AM - System Checkpoint
RP185: 11/28/2010 7:03:22 AM - System Checkpoint
RP186: 11/29/2010 8:03:13 AM - System Checkpoint
RP187: 11/30/2010 9:37:09 AM - System Checkpoint
RP188: 11/30/2010 11:15:34 AM - Configured Microsoft Office Home and Student 2007
RP189: 11/30/2010 11:22:44 AM - Printer Driver Send To Microsoft OneNote Driver Installed
RP190: 11/30/2010 2:57:27 PM - Removed Adobe Reader 9.4.1.
RP191: 11/30/2010 2:58:08 PM - Installed Adobe Reader X.
RP192: 11/30/2010 3:06:34 PM - Installed Java(TM) 6 Update 22
RP193: 12/1/2010 7:02:24 PM - System Checkpoint
RP194: 12/2/2010 8:04:14 PM - System Checkpoint
RP195: 12/3/2010 8:43:05 PM - System Checkpoint
RP196: 12/4/2010 9:43:05 PM - System Checkpoint
RP197: 12/5/2010 10:43:03 PM - System Checkpoint
RP198: 12/6/2010 11:18:27 PM - System Checkpoint
RP199: 12/8/2010 12:18:31 AM - System Checkpoint
RP200: 12/9/2010 1:18:30 AM - System Checkpoint
RP201: 12/10/2010 1:58:38 AM - System Checkpoint
RP202: 12/11/2010 2:58:37 AM - System Checkpoint
RP203: 12/12/2010 3:58:34 AM - System Checkpoint
RP204: 12/13/2010 4:28:33 AM - System Checkpoint
RP205: 12/13/2010 10:49:59 AM - Printer Driver AdobePS Acrobat Distiller Installed
RP206: 12/13/2010 4:36:14 PM - Printer Driver Send To Microsoft OneNote Driver Installed
RP207: 12/14/2010 4:17:19 PM - Software Distribution Service 3.0
RP208: 12/15/2010 8:20:12 PM - System Checkpoint
RP209: 12/15/2010 10:23:12 PM - Software Distribution Service 3.0
RP210: 12/16/2010 11:12:11 PM - System Checkpoint
RP211: 12/17/2010 11:16:43 AM - Installed Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
RP212: 12/17/2010 11:16:59 AM - Installed AVG 2011
RP213: 12/17/2010 11:19:32 AM - Installed AVG 2011
RP214: 12/17/2010 11:19:42 AM - Removed AVG 2011
RP215: 12/17/2010 11:24:42 AM - Installed AVG 2011
RP216: 12/17/2010 11:30:40 AM - Installed AVG 2011
RP217: 12/18/2010 12:16:24 PM - System Checkpoint
RP218: 12/19/2010 1:16:23 PM - System Checkpoint
RP219: 12/20/2010 7:02:53 PM - System Checkpoint
RP220: 12/21/2010 11:02:26 AM - Installed Java(TM) 6 Update 23
RP221: 12/22/2010 12:21:28 PM - Restore Operation
RP222: 12/22/2010 12:50:57 PM - Norton_Power_Eraser_20101222125050218
RP223: 12/23/2010 10:32:06 AM - Installed Symantec Technical Support Web Controls
==== Installed Programs ======================
Acrobat.com
Adobe Acrobat 5.0
Adobe AIR
Adobe Community Help
Adobe Dreamweaver CS5
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Media Player
Adobe PageMaker 7.0
Adobe Photoshop CS
Adobe Reader X
Adobe Shockwave Player 11.5
Akamai NetSession Interface
AVG 2011
Broadcom 440x 10/100 Integrated Controller
CCleaner
Conexant HDA D110 MDC V.92 Modem
CuteFTP 8 Professional
Dell ResourceCD
Dell Support Center (Support Software)
Dell Wireless WLAN Card
Digital Line Detect
Free Mp3 Wma Ogg Converter 7.1.2
Google Gmail Notifier
Google Toolbar for Internet Explorer
Google Update Helper
High Definition Audio Driver Package - KB835221
Hotfix for Windows Media Player 10 (KB903157)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB981793)
Intel(R) Graphics Media Accelerator Driver
Intel(R) PROSet/Wireless Software
IObit Security 360
J2SE Runtime Environment 5.0 Update 6
Java Auto Updater
Java(TM) 6 Update 23
Malwarebytes' Anti-Malware
mCore
mDriver
mDrWiFi
mHlpDell
Microsoft .NET Framework 1.0 Hotfix (KB979904)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft FrontPage 2000
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Software Update for Web Folders (English) 12
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft_VC80_ATL_x86
Microsoft_VC80_CRT_x86
Microsoft_VC80_MFC_x86
Microsoft_VC80_MFCLOC_x86
Microsoft_VC90_ATL_x86
Microsoft_VC90_CRT_x86
Microsoft_VC90_MFC_x86
mIWA
mLogView
mMHouse
Mozilla Firefox (3.6.13)
MP3 to WAV Decoder
mPfMgr
mPfWiz
mProSafe
mSCfg
mSSO
MSXML 6.0 Parser
mWlsSafe
mWMI
mZConfig
Norton Internet Security
Norton PC Checkup
Panda ActiveScan 2.0
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2288931)
Security Update for 2007 Microsoft Office System (KB2289158)
Security Update for 2007 Microsoft Office System (KB2344875)
Security Update for 2007 Microsoft Office System (KB2345043)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for Microsoft Office Excel 2007 (KB2345035)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB982158)
Security Update for Microsoft Office PowerPoint Viewer (KB2413381)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2344993)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
SigmaTel Audio
Sonic Encoders
Spybot - Search & Destroy
Symantec Technical Support Web Controls
Synaptics Pointing Device Driver
TextPad 5
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows Internet Explorer 8 (KB982632)
Update for Windows Media Player 10 (KB913800)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Update for Windows XP (KB980182)
Update Rollup 2 for Windows XP Media Center Edition 2005
WebFldrs XP
Windows Driver Package - Ricoh Company (rimsptsk) hdc (11/14/2006 6.00.01.04)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 8
Windows Media Format Runtime
Windows XP Media Center Edition 2005 KB908250
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3
==== Event Viewer Messages From Past Week ========
12/23/2010 9:53:14 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD Avgldx86 Avgmfx86 Avgtdix Fips intelppm IPSec MRxSmb NetBIOS NetBT OMCI pavboot RasAcd Rdbss Tcpip Tcpip6
12/23/2010 9:37:29 AM, error: Service Control Manager [7023] - The Windows Firewall/Internet Connection Sharing (ICS) service terminated with the following error: Access is denied.
12/23/2010 9:27:07 AM, error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Norton Internet Security service, but this action failed with the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
12/23/2010 9:25:07 AM, error: Service Control Manager [7034] - The Norton PC Checkup Application Launcher service terminated unexpectedly. It has done this 1 time(s).
12/23/2010 9:25:07 AM, error: Service Control Manager [7031] - The Norton Internet Security service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
12/23/2010 9:25:07 AM, error: Service Control Manager [7031] - The Common Client Job Manager Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
12/23/2010 2:07:29 AM, error: PlugPlayManager [11] - The device Root\LEGACY_SYMSMR100\0000 disappeared from the system without first being prepared for removal.
12/23/2010 12:06:08 PM, error: Service Control Manager [7034] - The WMI Performance Adapter service terminated unexpectedly. It has done this 1 time(s).
12/23/2010 1:05:08 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Avgldx86 Avgmfx86 BHDrvx86 eeCtrl Fips intelppm OMCI pavboot SRTSP SRTSPX SymIRON SymSMR100 SYMTDI
12/22/2010 8:14:09 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD Avgldx86 Avgmfx86 Avgtdix BHDrvx86 eeCtrl Fips intelppm IPSec MRxSmb NetBIOS NetBT OMCI pavboot RasAcd Rdbss SRTSP SRTSPX SymIRON SymSMR100 SYMTDI Tcpip Tcpip6
12/22/2010 7:12:33 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD Avgldx86 Avgmfx86 Avgtdix BHDrvx86 eeCtrl Fips intelppm IPSec MRxSmb NetBIOS NetBT ohci1394 OMCI pavboot RasAcd Rdbss SRTSP SRTSPX SymIRON SymSMR100 SYMTDI Tcpip Tcpip6
12/22/2010 7:12:33 PM, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error: A device attached to the system is not functioning.
12/22/2010 7:12:33 PM, error: Service Control Manager [7001] - The IPv6 Helper Service service depends on the Microsoft IPv6 Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
12/22/2010 7:12:33 PM, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning.
12/22/2010 7:12:33 PM, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
12/22/2010 7:12:33 PM, error: Service Control Manager [7001] - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning.
12/22/2010 12:40:13 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: eeCtrl
12/20/2010 10:21:45 AM, error: DCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {BA126AD1-2166-11D1-B1D0-00805FC1270E} to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.
12/17/2010 11:18:47 AM, error: Service Control Manager [7000] - The AVG AVI Loader Driver service failed to start due to the following error: The system cannot find message text for message number 0x%1 in the message file for %2.
12/17/2010 11:18:36 AM, error: Service Control Manager [7000] - The AVG Anti-Rootkit Driver service failed to start due to the following error: A device attached to the system is not functioning.
12/16/2010 12:36:00 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}
12/16/2010 1:58:04 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
12/16/2010 1:24:02 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the Dnscache service.
==== End Of File ===========================
Bobbye
Posts: 16,313 +36
You first post had nothing in it but the HijackThis log attached. There was no DDS or GMER attached. We also don't have HijackThis scan in the preliminary thread.
As for this:
You currently have 4 antivirus programs loading. Whether they are working or not, whether you are using all of them is beside the point. You should have only one antivirus program on the system. Any others should be uninstalled.
AVG> 24 processes running
Norton> 19 processes loading
IOBIT Security> 4 processes loading
There are also install dates as follows
2010-12-15 20:53:26 -------- d-----w- c:\program files\Panda Security
2010-12-17 16:24:42 -------- d-----w- c:\program files\AVG
2010-12-22 21:11:14 -------- d-----w- c:\program files\IObit
2010-12-23 16:52:31 -------- d-----w- c:\program files\Symantec
2010-12-23 16:49:46 -------- d-----w- c:\program files\Norton Internet Security
2010-12-23 07:09:27 -------- d-----w- c:\program files\Norton PC Checkup
=============================================
There are errors in the Event Viewer showing failed attempts to start several of these AV programs at the same time.
So- what does this mean?
First: multiple AV programs make a system more vulnerable, not less.
Second: each of these processes require system resources to start and run. So there are 47 processes- and this isn't all of them- each wanting a piece of your system.
Third: the system has to load, run and then shut down each of these processes. This will make your load time and shutdown time longer and the surf time slower.
Do not attempt to remove each of the entries I left. Most should go when you uninstall each program. If any remain, I can move them.
Remove all but one of the AV programs: here are some tools to help:
Norton Removal Tool
AVG Removal: Note: You may have to reinstall AVG to uninstall it fully
Regarding IOBit Security:Malwarebytes accused IOBit of incorporating the database of Malwarebytes' Anti-Malware in its security software IOBit Security 360 and has served IOBIT with copyright infringement notice. The IOBit site itself is rated poorly by WOT (Web of Trust Safe Browsing Tool) in vendor reliability and trustworthiness.
Please handle the multiple antivirus programs. Reboot the computer when finished.
Let me know when that's been done and we'll go to the next step.
As for this:
I have prepared the following to help you understand about having multiple antivirus programs:
You currently have 4 antivirus programs loading. Whether they are working or not, whether you are using all of them is beside the point. You should have only one antivirus program on the system. Any others should be uninstalled.
AVG> 24 processes running
=======================================
Norton> 19 processes loading
===============================================
IOBIT Security> 4 processes loading
============================================
There are also install dates as follows
2010-12-15 20:53:26 -------- d-----w- c:\program files\Panda Security
2010-12-17 16:24:42 -------- d-----w- c:\program files\AVG
2010-12-22 21:11:14 -------- d-----w- c:\program files\IObit
2010-12-23 16:52:31 -------- d-----w- c:\program files\Symantec
2010-12-23 16:49:46 -------- d-----w- c:\program files\Norton Internet Security
2010-12-23 07:09:27 -------- d-----w- c:\program files\Norton PC Checkup
=============================================
There are errors in the Event Viewer showing failed attempts to start several of these AV programs at the same time.
So- what does this mean?
First: multiple AV programs make a system more vulnerable, not less.
Second: each of these processes require system resources to start and run. So there are 47 processes- and this isn't all of them- each wanting a piece of your system.
Third: the system has to load, run and then shut down each of these processes. This will make your load time and shutdown time longer and the surf time slower.
Do not attempt to remove each of the entries I left. Most should go when you uninstall each program. If any remain, I can move them.
Remove all but one of the AV programs: here are some tools to help:
Norton Removal Tool
AVG Removal: Note: You may have to reinstall AVG to uninstall it fully
Regarding IOBit Security:Malwarebytes accused IOBit of incorporating the database of Malwarebytes' Anti-Malware in its security software IOBit Security 360 and has served IOBIT with copyright infringement notice. The IOBit site itself is rated poorly by WOT (Web of Trust Safe Browsing Tool) in vendor reliability and trustworthiness.
Please handle the multiple antivirus programs. Reboot the computer when finished.
Let me know when that's been done and we'll go to the next step.
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