Samsung asks customer to destroy 980 Pro SSD with a drill before returning it for RMA

woofer

Posts: 70   +14
Id have been tempted, after the check cashed, to send them a new series of photos where I use duct tape to "repair" the humidifier and then one last photo of me plugging it in (but send the photos all from my wifes email account).

I doubt their legal team would think it was as funny as I would though.
Your wife might be a bit upset, too...
 

hwertz

Posts: 198   +116
I'd be sweating bullets at this point, afraid the RMAs are handled by third party company, and that guy that is supposed to handle like 100 RMAs an hour is like "Wow, this thing is all smashed up -- RMA DENIED!" (Really, I assume that won't really be a problem. But I wouldn't be able to help worrying about it just a little.)
 

Bp968

Posts: 267   +193
Have you ever drilled any wood or metal objects? That kicks out a lot of particles, too, albeit not as much as serious grinding.
For grinding or cutting any of that stuff I would do it outside or in an open garage and use a n95/n100 or respirator.
Outside is best because then you don't end up with all the particals settling all over the rest of your stuff, waiting for its next chance to find your lungs.
 

Bp968

Posts: 267   +193
Your wife might be a bit upset, too...
Mostly just confused. She didn't get the "joke" (that it had to come from here email account because my repair job only lasted up until I plugged the "fixed" device into 120v AC).
 
At this point, I don't know why they didn't just tell him to keep the drive and dispose of it in his own way. They already had proof the drive was faulty, and it's not like they are going to learn anything about why it failed once it has been physically destroyed.

Potentially as there is no typical RMA without the item.

Plus in the worst case scenario a drive is failing but may be repairable If it were not within the warranty period you likely would find way so as it is not unusual to have a level of data security requirement that makes returns or repairs on the at best uncomfortable at worst utterly not something you can risk

Companies that might not fight a person or multiple persons on if something was in fact not supposed to happen until what is essentially a cooldown on industry related thought would likely have a higher degree of willingness to go after of even a hint of something protected was for sure out there .

I had to cope with a power supply that had never quite worked for way too long as the amount of time it can take to ensure everything is moved to something can be more than you have while
For grinding or cutting any of that stuff I would do it outside or in an open garage and use a n95/n100 or respirator.
Outside is best because then you don't end up with all the particals settling all over the rest of your stuff, waiting for its next chance to find your lungs.

If that is a route anyone is going to go remember to wear goggles as well
 

Neatfeatguy

Posts: 1,019   +1,858
Id have been tempted, after the check cashed, to send them a new series of photos where I use duct tape to "repair" the humidifier and then one last photo of me plugging it in (but send the photos all from my wifes email account).

I doubt their legal team would think it was as funny as I would though.

I could have replaced the power cable and kept using the dehumidifier...cutting the power cable doesn't really make sense if you want the device to be rendered useless. It's not that hard to replace a power cable on some things. I figured though if the dehumidifier had a chance for catching on fire then it wasn't worth it to replace the power cable so I just trashed it all.
 

Bp968

Posts: 267   +193
I could have replaced the power cable and kept using the dehumidifier...cutting the power cable doesn't really make sense if you want the device to be rendered useless. It's not that hard to replace a power cable on some things. I figured though if the dehumidifier had a chance for catching on fire then it wasn't worth it to replace the power cable so I just trashed it all.
Yah absolutely. Id have no interest in keeping the unit for exactly that reason. House fires *suck*. We had a fire in an enclosed recessed lamp fixture back when I was a kid on Christmas eve. Ever since then ive hated recessed lights. Thankfully LEDs are (typically) much lower fire risks than the incandescent bulbs we used back then.
 

Aux101

Posts: 81   +17
What about using a microwave oven just like in Mr. Robot, lol.
But seriously, it should do the trick ?
 

Bp968

Posts: 267   +193
What about using a microwave oven just like in Mr. Robot, lol.
But seriously, it should do the trick ?
Probably, but at the risk of damaging the microwave and also not being as thorough as absolute destruction.
A drive shredder would probably work well too. Or a furnace.
 

bviktor

Posts: 1,061   +1,539
Just use Eraser.

https://eraser.heidi.ie/

Even better, use full disk encryption at all times, so you don't need any kind of secure erasure in the first place.

You know, that thing that needs TPM for hassle-free deployment - that requirement that Microsoft is bashed for ALL THE FRIGGIN TIME by all these experts online, including on this site.

Stop this completely unnecessary pollution.
 

Neatfeatguy

Posts: 1,019   +1,858
Just use Eraser.

https://eraser.heidi.ie/

Even better, use full disk encryption at all times, so you don't need any kind of secure erasure in the first place.

You know, that thing that needs TPM for hassle-free deployment - that requirement that Microsoft is bashed for ALL THE FRIGGIN TIME by all these experts online, including on this site.

Stop this completely unnecessary pollution.

So.....

What you're saying is that if you encrypt the data on these drives and they fail, throwing them away doesn't create the same waste in the landfill as it would if you were to mutilate one and throw it away?