[Solved] Installing Win10 Pro FPP problem

[neowing]

I just got a new Win10 Pro USB FPPversion.

However, the monitor showed "windows Boot Manager"

File: CI.dll

Status: 0xc0000098

Infor: the operating system couldn't be loaded because a required file is missing or contains errors.

My computer is New build which built today.
Ryzen 1700, Prime x370-Pro, 16GB Memory.

anyone have solutions ?
or Do I have to return it to the seller ?

 

[DavidBailey]

I just got a new Win10 Pro USB version.

Be specific.
Did the computer have an operating system already on it ?
If so, what OS ?
Were you trying to install Win10 Pro from a bootable usb ?
Given the right information someone might be able to help you.

 

[DavidBailey]

While waiting for a reply from you I will relate how I installed Windows 10 Pro.
I already had Windows 8.1 Pro installed.
And a Microsoft Account.
I used the Media Creation Tool for Windows 10 to put an iso of it on a 64 GB usb drive.
I used 7-Zip to extract the iso to the usb drive.
I clicked on the setup.exe file that had been extracted & Windows 10 Pro proceeded to install with no problems.

 

[neowing]

First of all, my pc's harddrive was from the old computer which is SSD.
It was Win7 Installed but the mainboard and cpu were different.
I have to uninstalled them by using "Media creation tool"

I found article of create "Media creation tool".
Of course, I made another Win10 Pro USB.

I was happy to continue the steps, however
I stop it after format the main HDD.

I did not continue because I suspect "CI.dll" was missing from USB that was from seller.

Currently I want to know following;

1] Is there other solution that fix Win10 Pro USB FPP?

2] I want "not broken Win10 Pro USB" , should I return it to retailer ?

 

[DavidBailey]

Someone else needs to offer help.
This is over my head.

 

[holdum323]

Hi May be over my head also. https://www.lifewire.com/how-to-clean-install-windows-2624904
PS I'm shooting from the hip. Let us know how things go!

 

[neowing]

First of all, I contact retailer about the current problem; The retailer told me that he doesn't know if this issue was my hardware or Win 10 Pro FPP. Also, he suggested me to contact the Microsoft.

Therefore, I contact the Microsoft directly. As a result, they will send me a New Win 10 Pro FPP.
So what happened my broken Win 10 Pro FPP ?
They want me keep it.

The Problem is solved.

If someone who will have the same problem as me,
I want you to contact the Microsoft in your country.