Still having popups even after following guides

[wickidweasel]

Hi ive followed these instructions
How to remove Trojans and its ilk! (www.techspot.com/vb/topic30213.html) and How to remove Begin2search / coolwebsearch and other nasties. (www.techspot.com/vb/topic17297.html)
and still have this dreaded popup
can anyone help
Thanks

Edit: Please use descriptive thread titles. "Help" is hardly something original or helpful that would lead the right people to your aid. -- Nodsu

 

[howard_hopkinso]

Hello and welcome to Techspot.

You are running more than one antivirus programme. This is not a good idea and can cause conflicts, not to mention it will slow your system down.

I suggest you get rid(uninstall) the NTL Netguard programme. It`s crap, gives false positives and is a drain on system resources. You should also get rid of the Authentium Antivirus application.

Get either the free Zonealarm or Kerio firewall programmes from HERE and HERE.

Disconnect from the net and completely uninstall Netguard/Authentium from add remove programme in your control panel. Reboot your system.

Install whichever firewall you chose, and reboot your system the required number of times and reconnect to the net. Run the AVG updates.

You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html

Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

Click on the processes tab and end process for(if there).

ntsystem.exe

Close task manager.

Run a full system scan with AVG and delete whatever it finds.

Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

O4 - HKLM\..\Run: [gwiz] C:\WINDOWS\system32\ntsystem.exe

Click on the fix checked button.

Close HJT.

Locate and delete the following bold files and/or directories(if there).

C:\WINDOWS\system32\ntsystem.exe

Reboot into normal mode, turn system restore back on and rehide your protected OS files.

Post a fresh HJT log.

Regards Howard :wave: :wave:

This thread is for the use of wickidweasel only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[Rage_3K_Moiz]

And I also recommend using a good anti-spyware program like Spybot: Search & Destroy or Ad-Aware, in addition to avoiding the use of Internet Explorer for any means other than for Windows Update. Get Opera or Mozilla Firefox.
I just switched to Opera from Firefox and I must say that it looks much cooler and neater than Firefox, not to mention faster. But Firefox is not bad too. Either of them is way better than using Internet Explorer.

 

[wickidweasel]

ive tried Spybot: Search & Destroy and Ad-Aware with no joy
im now using Firefox AVG and Zonealarm.
Thanks for the replies.
Howard ive followed your directions but the problem persists
Ive attatched a new log file any pointers much appreciated thanks again

 

[wickidweasel]

Forgot to mention i now have two of the popups now and i have done the log in normal mode (unsure is its supposed to be always run in safe mode)

 

[howard_hopkinso]

Download the Pocket Killbox programme from HERE. Extract it but don`t run it yet.

You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html

Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

Click on the processes tab and end process for(if there).

ntsystem.exe
winstall.exe
LCDSmartie.exe

Close task manager.

Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

O4 - HKLM\..\Run: [gwiz] C:\WINDOWS\system32\ntsystem.exe

O4 - HKCU\..\Run: [Windows installer] C:\winstall.exe

O4 - Startup: LCD Smartie.lnk = C:\Documents and Settings\SCOTT\Desktop\LCD\smartie5.3\LCDSmartie.exe

O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)

Click on the fix checked button.

Close HJT.

Run the killbox.exe file. When it loads type the full path to the file you would like to delete in the field and check the delete file on reboot button. press the Delete File button (looks like a red circle with a white X). It will prompt you to reboot, select no until you have finished inputting the files you want to delete, only then allow it to reboot and hopefully your files will now be deleted.

These are the filepathes to enter into killbox.

C:\WINDOWS\system32\ntsystem.exe
C:\winstall.exe
C:\Documents and Settings\SCOTT\Desktop\LCD\smartie5.3\LCDSmartie.exe

Once your system has rebooted, turn system restore back on and rehide your protected OS files.


Post a fresh HJT log and let me know if you`re still having problems.

Regards Howard

This thread is for the use of wickidweasel only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[wickidweasel]

Thanks for the speedy reply Howard i still have the same problem
C:\WINDOWS\system32\ntsystem.exe returns when i reboot is that ok

 

[howard_hopkinso]

You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html

Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

Click on the processes tab and end process for(if there).

ntsystem.exe

Close task manager.

Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

O4 - HKLM\..\Run: [gwiz] C:\WINDOWS\system32\ntsystem.exe

Click on the fix checked button.

Close HJT.

Run HJT and click on the config button, then the misc tools button. Click on the delete file on reboot button and browse to C:\WINDOWS\system32\ntsystem.exe
click open. You will be prompted to retart your system, click yes.

Once your system has rebooted, turn system restore back on and rehide your protected OS files.


Post a fresh HJT log.

Regards Howard

 

[wickidweasel]

C:\WINDOWS\system32\ntsystem.exe returned and i now have 3 popups their breeding fast dont ya think

 

[howard_hopkinso]

This is one stubborn bugger.

Download the Microsoft Malicious removal tool from HERE.

Download and install Ewido http://www.ewido.net/en/download/
Double-click the Ewido icon on your desktop to run it.
On the top of the main screen click Shield. Click the word active to change it to inactive.
On the top of the main screen click 'Update'. Then click on 'Start update'. The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can get the manual update at http://download.ewido.net/ewido-signatures-full-current.exe
When you have finished updating, exit Ewido.

You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html

Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

Click on the processes tab and end process for(if there).

ntsystem.exe
winstall.exe

Close task manager.

Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

O4 - HKLM\..\Run: [gwiz] C:\WINDOWS\system32\ntsystem.exe
O4 - HKCU\..\Run: [Windows installer] C:\winstall.exe

Click the fix checked button.

Close HJT.

Make sure all windows are closed. Run Ewido.
Click 'Scanner'. Then click 'Complete System Scan' to begin scanning.
When the scan is complete click 'Recommended Action' and change it to 'Quarantine'.
Then click 'Apply all actions'.
Once finished, click the 'Save report' button. Then click 'Save Report As' and save it to your desktop.

Run the Microsoft malicious removal tool.

Locate and delete the following bold files and/or directories(if there).

C:\winstall.exe
C:\WINDOWS\system32\ntsystem.exe

Reboot into normal mode, turn system restore back on and rehide your protected OS files.

Post the Ewido report and a fresh HJT log as attachments.

Regards Howard

 

[wickidweasel]

still here but down to one popup again ewido picked up a few things it missed the first time i ran it

 

[howard_hopkinso]

When you try to manually delete the file C:\WINDOWS\system32\ntsystem.exe What happens?

I don`t understand how it keeps managing to come back, or from where.

Try this.

Click start/run and type services.msc into the run box and press the enter key.

When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.

gwiz

Close the services window.

Delete the following file.

C:\WINDOWS\system32\ntsystem.exe


Regards Howard

 

[wickidweasel]

C:\WINDOWS\system32\ntsystem.exe deletes but returns when i reboot

 

[howard_hopkinso]

You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html

Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

Click on the processes tab and end process for(if there).

ntsystem.exe

Close task manager.

Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

O4 - HKLM\..\Run: [gwiz] C:\WINDOWS\system32\ntsystem.exe

Click on the fix checked button.

Close HJT.

Click start/run and type regedit into the run box and press the enter key.

When the window appears click on the edit menu and select find. Type ntsystem.exe

In the right hand window right click any reg key containing ntsystem.exe and select delete.

Then, click the edit menu again and select find next. Delete all instances of any reg keys that contain ntsystem.exe.

Keep doing this until no more instances of ntsystem.exe are found.

Locate and delete the following bold files and/or directories(if there).

C:\WINDOWS\system32\ntsystem.exe

Reboot into normal mode, turn system restore back on and rehide your protected OS files.

Post a fresh HJT log and let me know the results.


Regards Howard

 

[wickidweasel]

Hi howard its come back again after reboot

 

[howard_hopkinso]

Bugger, the problem is, I can find plenty of info on ntsystem.exe, but not on your particular variant. I.E yours is run from HKLM\..\Run: [gwiz] C:\WINDOWS\system32\ntsystem.exe

Go HERE and see if any of it will help.

Regards Howard

 

[wickidweasel]

Hi Howard
I crumbled ive now done a fresh install of windows (was due a good clean anyway)
heres my new log could you point out anything un needed or iffy thanks

 

[howard_hopkinso]

I don`t blame you for reinstalling, it was probably the best way to go.

You can uninstall the following apps as they`re not needed.

BroadJump\Client Foundation
ntl\BROADB~1

Regards Howard

This thread is for the use of wickidweasel only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[_wasp]

Hi!
This article could help you... befor re-installing
http://greatis.com/security/Removal_ntsystem_exe_ntoskrnl_dll_gviz.htm

 

[howard_hopkinso]

Hello and welcome to Techspot.

That`s a great bit of info there, Thanks.

So, It turns out that the new [gwiz] ntsystem.exe is infact part of a rootkit infection.

I knew it was different from the normal ntsystem.exe file, which is very easy to get rid of.

I had searched for information on the [gwiz] ntsystem.exe, but couldn`t find any.

Once again, thanks for this info, it`s very much appreciated.

Regards Howard :wave: :wave: