Task manager won't open. HELP PLEASE!

[graeme_stewart]

Hi all,
new on here. my taskmanager keeps closing everytime I try to open it. I've tried all of the apps on the other threads ,lke cwshredder, spybot etc and nothing has worked. so it said on the thread I should add a hijack this log.

Ive done this below, and I'm not virus literate so I have no idea what to do. please help!

Thanks in advance,
Graeme

 

[howard_hopkinso]

Hello and welcome to Techspot.

Go HERE and follow the instructions exactly.

Post fresh HJT and AVG Antispyware logs as attachments into this thread, only after doing the above.


Regards Howard :wave: :wave:


This thread is for the use of graeme_stewart only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[graeme_stewart]

Hi,
thanks for the reply. I had already carried out those steps as I'd read the task manager issues thread and didn't want to bother you all before I carried out the proper steps.
so the hijack this log is from after those instructions and I've also now attached the other log you want.

if you need anything more, then just let me know. as I said before, I'm new to this whole virus thing so I'm happy to had anything you need.

 

[howard_hopkinso]

Ok, no problem.

Delete all files in AVG Antispyware quarantine, then run the Ccleaner programme as per the instructions in this thread HERE.

Post a fresh HJT log after doing the above.

Regards Howard

This thread is for the use of graeme_stewart only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[graeme_stewart]

Hi Howard,
Thanks for the help so far. much appreciated.

attached is the new log having run ccleaner

Regards,
Graeme

 

[howard_hopkinso]

Download LSPFix from http://cexx.org/lspfix.htm
1. Disconnect from the Internet, go to the LSPfix file and extract/unzip LSP-Fix into its own folder [C:\lspfix].
2. Open the lspfix folder and double-click on LSPFix.exe to start the program.
3. Check the "I know what I am doing" checkbox.
4. Select (highlight) all instances of 'spjvshim.dll' in the left column under "Keep".
5. Click the arrow >> so it goes over to the right column under "Remove".
6. Click "Finish" and LSPfix will remove references to the file and restore the chain numbers.
7. Restart your computer

You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html

Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR

O4 - HKLM\..\Run: [iexplore start] IEXPLORE.EXE

O4 - HKCU\..\RunOnce: [iexplore start] IEXPLORE.EXE

Click on the fix checked button.

Close HJT.

Locate and delete the following bold files and/or directories(if there).

IEXPLORE.EXE Search your system for this file and delete any instance that is not in C:\program files\internet explorer\IEXPLORE.EXE<this is the genuine file. Any other instance is not legit.

c:\spjavashim\spjvshim.dll

Reboot into normal mode, turn system restore back on and rehide your protected OS files.

Post a fresh HJT log and let me know how your system is running.

Regards Howard

This thread is for the use of graeme_stewart only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[graeme_stewart]

Hi Howard,
that has worked a treat! task manager is now staying open.

thanks a million for your help. I'd honestly have had no clue what to do without your help.

I'll not be using Norton for my security anymore either.

Thanks again,
Graeme.

 

[howard_hopkinso]

That`s great news.

However, I`d still like you to post a fresh HJT log, so I can give it a quick look over.

Regards Howard

This thread is for the use of graeme_stewart only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[graeme_stewart]

Hi Howard,
here's the latest HJT Log.


Thanks,
Graeme.

 

[howard_hopkinso]

Your HJT log is now clean.

If you have any further virus/spyware problems, please post in this thread.

Regards Howard

This thread is for the use of graeme_stewart only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.