Trojan horse sheur2

[robjglass]

I was running AVG but in a tech support session with ATT was asked to turn it off. After that session have been seeing repeated instances of trojan horse sheur2.xxx and others. I have followed the 8 step preliminary removal instructions and am attaching requested files.
Please review and advise if further action is necessary to remove any viruses, etc.
Thanks

 

[raybay]

You have RootKit.Agent on your system... reported as quarantined and removed, but it often comes back when you reboot.
You could try SuperAntiSpyware and MalwareBytes again, then once more immediately in SAFE MODE... (if you have not run in SAFE MODE, you press <ON> for a cold boot, then depress <F8> repeatedly until your system boots to <SAFE MODE>... which will give you a low resolution screen with many normal functions disabled.)
I would also run Avira Antivir free version or Avast free version.
Then come back to post your logs once more.
Sometimes you need to run the 8 steps approach that some of the super whizzes on this forum are so good at analyzing.

 

[robjglass]

Thanks for the info. I did do the 8 steps and included the files in my original post. But I will also follow your current suggestion. Thanks

 

[raybay]

Let us know how it all works out. We learn from you.