Uber to deactivate riders with significantly below average ratings

[Shawn Knight]

The big picture: Uber said it only expects a small number of riders to be impacted by ratings-based deactivations, adding that “it’s the right thing to do.” In other words, if you don’t know how to behave like a civilized adult, Uber doesn’t want your business.

Uber drivers have long been expected to maintain a minimum rating threshold or face expulsion from the platform. Now, riders are being held to similar standards.

As part of Uber’s updated community guidelines, the company now reserves the right to ban riders from using the service if they develop a significantly below average rating.

Kate Parker, head of safety, brand and initiatives, said riders will be given several opportunities to improve their rating prior to losing access and even receive tips on how to improve their ratings. Examples mentioned include avoiding leaving trash in a vehicle, encouraging polite behavior and not requesting that your driver exceed the speed limit – you know, common sense stuff.

Uber didn’t say what level a rider’s rating must fall to in order to be deactivated. According to a leaked document from 2015, drivers face deactivation if their rating drops below 4.6.

Uber has long maintained customer ratings but this is the first time they're being put to use as part of a public-facing feature with actionable consequences.

Image credit: tax driver having argument with passenger by Snapic_PhotoProduction

Permalink to story.

https://www.techspot.com/news/80284-uber-deactivate-riders-significantly-below-average-ratings.html

 

[QuantumPhysics]

Deactivating riders is an excellent way to ensure that these pathetic, entitled, hyperactive savages will act right.

The rating system should always apply both ways.

Customers should be able to rate their servers - servers should be able to rate their customers.

As it is, the system only works one way - and that's the problem.

I live in NYC. I've seen the savagery that goes on from foreign tourists, citizens and visitors from other states. I think this is a brilliant idea because people who act right will enjoy high ratings while these crazies won't.

They'll have to use a yellow cab.

 

[VitalyT]

They will need a serious adjustment for Saturday nights, called Godmode, when puking in the cab is allowed, or else too many good people will get DOS the next day.

 

[Uncle Al]

It back to the old saying "whatever the market will bear" and when serious situations arise that had been identified in negative ratings Uber will be guilty of hiding that information. Should it result in serious injury or death, Uber gets to be a co-conspirator no matter their excuse. On face value I don't see that working to their advantage ......

 

[lchu12]

They will need a serious adjustment for Saturday nights, called Godmode, when puking in the cab is allowed, or else too many good people will get DOS the next day.

Came for the article, stayed for the comment.

 

[Dimitrios]

Deactivating riders is an excellent way to ensure that these pathetic, entitled, hyperactive savages will act right.

The rating system should always apply both ways.

Customers should be able to rate their servers - servers should be able to rate their customers.

As it is, the system only works one way - and that's the problem.

I live in NYC. I've seen the savagery that goes on from foreign tourists, citizens and visitors from other states. I think this is a brilliant idea because people who act right will enjoy high ratings while these crazies won't.

They'll have to use a yellow cab.

I do give you credit & understand where you're coming from because you live in NYC, I live in CT and it's crazy here too. I drove to NYC to the clubs and wow what a horrible experience and the people!

The problem I see and have many workers and friends that use public transportation or rely on UBER or LIFT tend to have life issues........................... I'm sorry but if someone doesn't have a vehicle, license or don't try and use a bike, scooter or dirt bike/ motorcycle there's usually something wrong with them and there's probably a good REASON why they have to use UBER or LIFT.

 

[Misagt]

Yay social credit score is coming to America! Looking forward to those re-education camps and gulags coming soon!

 

[captaincranky]

Maybe the, "wretched refuse from Uber's teeming cars", will head on over to Lyft, and give them a much needed ridership boost.

Speaking of taxi cabs, wasn't that Uber drivers striking and picketing in the streets a few weeks ago? What enormous ballz they have. You'd think they expected to be treated humanely by Uber.com. IMHO, they're starting to act just like those much maligned cab drivers