Good morning all. I have just kidnapped a very sick Dell desktop dimension 2400 from a friend of mine who could no longer get it to boot, and who last remembers seeing an abebot error when running mcafee virus scan, only to have her system completely "crap out" on her within a few hours. I have uninstalled mcafee, installed and updated norton internet security and scanned with no errors found. I installed and ran adaware 2007, which found 4 critical errors with a TAI of 4-10 and removed them, and installed Avast antivirus as well, only thing is I am still having concerns with no longer being able to run avast (error states Avast: the AVVM system detects an RPC error) and when I ran zone alarm it stated that although I have a pretty yellow bar in my taskbar, with a green checkmark for norton, the zone alarm program doesn't show me running it on this machne, and i can't turn it on from their dashboard. When I open norton it shows i am up to date with virus definitions and all green check marks. Spybot is continually popping up requests to change browser settings, trying to add a hex:value (series of numbers after hex: that vary from time to time, all separated by commas. When the computer starts up, I get a dialog box with red x that states the computer cannot find file www . privacy_center......htm Also, I encounter an issue when I open the web browser that no matter what I change the home page address to, it defaults back to www . softwarereferral . com/ home page (which doesn't load at all)
I am attaching the latest hjt file, for your review, this was NOT done post adaware restart, but after adaware scan.
The first avast scan of the registry (took about 4 hours to scan entire startup process, found 7 trojan entries, one of which is affecting a program file in her comcast provider directory. I personally have the computer on my verizon fios line here.
Any help would be appreciated. I am trying to get this back to her asap and if you have any advice on how she can prevent her kids from slipping and clicking on bad popups, i'm sure she'd appreciate it.
Sorry for the ramble...its now 2am and i've been at this for a while.
all windows updates have been done. System is windows xp running ie 7 (although I am thinking of installing mozilla while its visiting)
I am attaching the latest hjt file, for your review, this was NOT done post adaware restart, but after adaware scan.
The first avast scan of the registry (took about 4 hours to scan entire startup process, found 7 trojan entries, one of which is affecting a program file in her comcast provider directory. I personally have the computer on my verizon fios line here.
Any help would be appreciated. I am trying to get this back to her asap and if you have any advice on how she can prevent her kids from slipping and clicking on bad popups, i'm sure she'd appreciate it.
Sorry for the ramble...its now 2am and i've been at this for a while.
all windows updates have been done. System is windows xp running ie 7 (although I am thinking of installing mozilla while its visiting)