I am trying to help my son from remote location - He has eMachines desktop with Windows XP (I do not know if home or pro).
He ran a virus and spyware removal tool. Then when he tried to reboot, it is now in an infinite loop at the Windows XP eMachines splash screen.
I tried to have him boot from CD and use the restore disk to no avail. It still went to splash screen and began reboot. and yes, I had him change boot order in bios to CDROM first device.
Any ideas welcome - otherwise he waits for my return in 3 weeks. (I am out of town on assignment).
I think it may be a bad boot sector - or shared file removed needed for boot.
I'd like to keep it simple while remote, and give him back access to the computer.
Hear of any good boot recovery tools?
He ran a virus and spyware removal tool. Then when he tried to reboot, it is now in an infinite loop at the Windows XP eMachines splash screen.
I tried to have him boot from CD and use the restore disk to no avail. It still went to splash screen and began reboot. and yes, I had him change boot order in bios to CDROM first device.
Any ideas welcome - otherwise he waits for my return in 3 weeks. (I am out of town on assignment).
I think it may be a bad boot sector - or shared file removed needed for boot.
I'd like to keep it simple while remote, and give him back access to the computer.
Hear of any good boot recovery tools?