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2 specific websites will not load

Discussion in 'Virus and Malware Removal' started by Rockindaddy, Jan 8, 2010.

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  1. Rockindaddy Newcomer, in training

    OK, I ran that file and it came up with a window that said it "succeeded". Did all the others things and still no change.
  2. Kevork Newcomer, in training

    IS UAC on?
    and is IE protective mode on?
  3. Rockindaddy Newcomer, in training

    I don't know what UAC is and I don't know how to check if Protective mode is on.
  4. Bobbye Helper on the Fringe

    I don't usually do this, but in this case I will make an exception. The member who began helping you has copied my composed directions. He is using them to give members instructions. But unfortunately, he does not know when the programs are indicated or what the following step would be.

    With your permission, I'd like to start over. First, using Firefox, I accessed both sites without incident. That would appear to mean that there is some setting in your browser that is preventing the access.

    First of all, it is usually an add-on that causes these errors. So we'll do 2 steps:
    Step 1:
    Open Internet Options through Tools in IE or the Control Panel> Advanced tab> Browsing section> there are 3 entries referring to 'script'> set this way:
    Disable Script Debugging- Internet Explorer> Check
    Disable Script Debugging> Other> Check
    Display a notification about every script error> Uncheck

    Then click on Apply> OK

    Now either do a disc cleanup or delete the temporary internet files and also remove any Cookies you have for the sites. If any changes have been made on the site and you are loading from a shortcut or bookmark, you will have 'old' information. So by cleaning up, you remove that. IF you are using a shortcut or bookmark for the sites, type the site URL in new in the Address Bar when you finish the rest and are ready to try again.

    Now reboot the computer and try the 2 sites. IF you can access, we're through.

    Step 2:
    If you still cannot access, remove the add-ons through Tools> Manage add-on. Put them back in one at a time and try the sites. When you add one and can't get the sites, you have the culprit.

    A recommendation: take this site out of the Trusted Zone: O15 - Trusted Zone: http://www.modelmayhem.com
    You do not Need it in that zone, where the security is lower. It is not safe.

    You had some junk adware malware but it is not likely the kind it is is causing the problem with the 2 sites. But if my suggestions above have resolver the problem with the sites, we'll check and make sure all of those entries were removed.
    --------------------------------------------------------------------------
    Tmagic, I have already sent in complaints about what you are doing in this forum. You don't know what you're doing, when to instructed programs be run and how to follow up. If you do not bring this to a stop, I will request you be banned.
  5. Rockindaddy Newcomer, in training

    Hi Bobbye,

    Thank you for your response. I tried your first step and was able to log on the first & second page of Model mayhem after waiting for about 2 minutes each page to load then it would not load after that. Then I then tried disabling all the add ons and got the same result. I had tried disc clean up and resetting IE before and got the same result. I also went to delete history in IE options and noticed the top button was checked which reads "Preserve website favorites", so I thought Ah Ha! That's it! I unchecked it and deleted history and still the same result. This is really getting frustrating. Any other ideas?
  6. Per Hansson TechSpot Server Guru

  7. CAMusing TechSpot Enthusiast

    Just press Windows flag key + R
  8. Bobbye Helper on the Fringe

    Here is some information you should be aware of:

    Understanding and Configuring User Account Control in Windows Vista

    Understanding and Working in Protected Mode Internet Explorer


    These are important parts of the Vista operating system. You need to be aware of them as you may need to make a change in one or both at some time- even if not for this problem.

    Use the Event Viewer in Vista to find the Error that corresponds to the time you get the message:
    Events are time coded, so note time on computer clock when you get this message, then look for corresponding Error at that time:

    To access the Event Viewer:
    Start> Run> type in eventvwr

    Path to follow in Vista: http://www.windowsvistauserguide.com/event_viewer.htm

    The fact that this is happening indicates the internet connection may be the problem, not the sites.

    There are tools available in the operating system that you need to be aware of. These tools can help you troubleshoot nag problems like this.
  9. Kevork Newcomer, in training

    Thanks Bobbye for posting the UAC and prtective mode guide,

    I am aware we cant copy paste in the forum, And I just didn't have time to type up one of my own.
  10. Rockindaddy Newcomer, in training

    I'm sorry I didn't mention it in my first post, but I already tried Firefox and the exact same thing happens.

    Bobbye,

    Thank you for posting the links. I will do some reading and then post the information from the event log after I figure out how to do it. The thing that is the most puzzling is that the other computer on the same network works fine for both sites.

    BTW: The User Account Control link is not working for me. It says website cannot be displayed.
    The event log seems pretty complex. Is there a particular portion I should be looking at?
  11. Bobbye Helper on the Fringe

    You're welcome, Kevork. Google is my friend!

    Old dopey me! I forgot to put the link in for UAC. Try it now.

    Rockindaddy, the problem has to be a specific setting on that machine. I'd have you check to make sure it isn't blocked, but if it was, it wouldn't load at all.

    I went back and check the Mbam log again. I asked you about this previously and you indicated it was intentional:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\RunDll32Policy\f3ScrCtr.dll (Adware.MyWebSearch) -> Quarantined and deleted successfully.

    Do you have this setting on the other machine? The f3ScrCtr.dll is related to the MyWebSearch. IF the malware has lowered the rights, that may be what is preventing access.

    Run this online scan and attach log in next reply:
    Run Eset NOD32 Online AntiVirus Scanner HERE

    Note: You will need to use Internet Explorer for this scan.
    • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
    • When asked, allow the Active X control to install
    • Disable your current Antivirus software. You can usually do this with its Notification Tray icon near the clock.
    • Click Start
    • Make sure that the option "Remove found threats" is Unchecked, and the option "Scan unwanted applications" is checked
    • Click Scan
    • Wait for the scan to finish
    • Re-enable your Antivirus software.
    • A logfile is created and located at C:\Program Files\EsetOnlineScanner\log.txt. Please include this on your post.
  12. Rockindaddy Newcomer, in training

    Hi Bobbye,

    I checked the other computer and that setting is NOT on the other machine. In fact I don't even know how that setting got on my machine, nor do i know how to change it. I did the Eset scan and attached the log. Although I never saw a "Scan unwanted applications" button. I did uncheck the "remove found threats" button. The only other button I saw was "scan archives'. I did not check that one when I did the scan.

    Attached Files:

    • log.txt
      File size:
      1.7 KB
      Views:
      5
  13. Bobbye Helper on the Fringe

    Okay, the online scan is clean. You need to elevate the rights on the problem machine. I'm going to send you to the Windows OS forum for that. But I suggest you read about the UAC on the link I left. You may get enough information to do it. I don't have Vista and I'm not experienced in dealing with this.

    See if you can figure it out with these directions:
    User Account Control Step-by-Step Guide

    If you can't, start a new thread over there- you might want to make subject something like "How to elevate rights on Vista." You can describe that malware lowered the rights and you can't access some sites.

    Let's remove the cleaning tools and old restore points:
    Remove all of the tools we used and the files and folders they created
    • DownloadOTCleanIt by OldTimer
    • Save it to your Desktop.
    • Double click OTCleanIt.exe.
    • Click the CleanUp! button.
    • If you are prompted to Reboot during the cleanup, select Yes.
    The tool will delete itself once it finishes.

    If you are prompted to Reboot during the cleanup, select Yes.

    You should now set a new Restore Point to prevent infection from any previous Restore Points. The easiest and safest way to do this is:
    • Go to Start > All Programs > Accessories > System Tools and click "System Restore".
    • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the Restore Point a name then click "Create". The new Restore Point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
    • Go to "Disk Cleanup" which can be found by going to Start > All Programs > Accessories > System Tools.
    • Click "OK" to select the partition or drive you desire.
    • Click the "More Options" Tab.
    • Click "Clean Up" in the System Restore section to remove all previous Restore Points except the newly created one.

    More details and screenshots for Disk Cleanup in Windows Vista can be found here.

    Empty the Recycle Bin
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