TechSpot

5-step removal process logs, any help appreciated

Inactive
By BigMoon
Sep 1, 2012
  1. Hi, below are the logs I created following the instructions. Any help much appreciated. Many thanks.


    Malwarebytes Anti-Malware 1.62.0.1300
    www.malwarebytes.org
    Database version: v2012.09.01.06
    Windows 7 x86 NTFS
    Internet Explorer 9.0.8112.16421
    Andrew :: ANDREW-PC [administrator]
    01/09/2012 16:30:05
    mbam-log-2012-09-01 (16-30-05).txt
    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 191871
    Time elapsed: 5 minute(s), 16 second(s)
    Memory Processes Detected: 0
    (No malicious items detected)
    Memory Modules Detected: 0
    (No malicious items detected)
    Registry Keys Detected: 0
    (No malicious items detected)
    Registry Values Detected: 0
    (No malicious items detected)
    Registry Data Items Detected: 0
    (No malicious items detected)
    Folders Detected: 0
    (No malicious items detected)
    Files Detected: 0
    (No malicious items detected)
    (end)

    GMER 1.0.15.15641 - http://www.gmer.net
    Rootkit quick scan 2012-09-01 16:38:46
    Windows 6.1.7600 Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1 Hitachi_ rev.PB4O
    Running: 2 dbh4v7k7.exe; Driver: C:\Users\Andrew\AppData\Local\Temp\kgriqpob.sys

    ---- Devices - GMER 1.0.15 ----
    AttachedDevice \FileSystem\Ntfs \Ntfs avgidsfilterx.sys (IDS Application Activity Monitor Filter Driver./AVG Technologies CZ, s.r.o. )
    AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
    AttachedDevice \FileSystem\fastfat \Fat avgidsfilterx.sys (IDS Application Activity Monitor Filter Driver./AVG Technologies CZ, s.r.o. )
    AttachedDevice \Driver\tdx \Device\Ip avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
    AttachedDevice \Driver\tdx \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
    AttachedDevice \Driver\tdx \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
    AttachedDevice \Driver\tdx \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
    AttachedDevice \Driver\kbdclass \Device\KeyboardClass0 Wdf01000.sys (Kernel Mode Driver Framework Runtime/Microsoft Corporation)
    AttachedDevice \Driver\kbdclass \Device\KeyboardClass1 Wdf01000.sys (Kernel Mode Driver Framework Runtime/Microsoft Corporation)
    ---- EOF - GMER 1.0.15 ----

    .
    DDS (Ver_2011-08-26.01) - NTFSx86
    Internet Explorer: 9.0.8112.16421
    Run by Andrew at 16:41:29 on 2012-09-01
    Microsoft Windows 7 Home Premium 6.1.7600.0.1252.44.1033.18.3004.1695 [GMT -4:00]
    .
    AV: AVG Internet Security 2012 *Disabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
    SP: AVG Internet Security 2012 *Disabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
    SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    FW: AVG Internet Security 2012 *Disabled* {621CC794-9486-F902-D092-0484E8EA828B}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\nvvsvc.exe
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Program Files\Acer Bio Protection\CompPtcVUI.exe
    C:\Windows\system32\nvvsvc.exe
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files\AVG\AVG2012\avgwdsvc.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Program Files\Acer Bio Protection\BASVC.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Windows\system32\Dwm.exe
    C:\Windows\system32\taskhost.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Google\Update\1.3.21.115\GoogleCrashHandler.exe
    C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
    C:\Program Files\Launch Manager\LManager.exe
    C:\Windows\System32\igfxpers.exe
    C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
    C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
    C:\Windows\system32\igfxsrvc.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\AVG\AVG2012\avgtray.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Windows\System32\svchost.exe -k LocalServicePeerNet
    C:\Windows\system32\Macromed\Flash\FlashUtil11g_ActiveX.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Program Files\AVG\AVG2012\avgcfgex.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
    C:\Program Files\AVG\AVG2012\avgfws.exe
    C:\Windows\system32\vssvc.exe
    C:\Windows\System32\svchost.exe -k swprv
    C:\Windows\system32\NOTEPAD.EXE
    C:\Windows\system32\DllHost.exe
    C:\Windows\system32\DllHost.exe
    C:\Windows\system32\DllHost.exe
    C:\Windows\system32\conhost.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://www.google.com/
    uWindow Title = Internet Explorer, optimized for Bing and MSN
    uInternet Settings,ProxyOverride = *.local
    uURLSearchHooks: H - No File
    BHO: AutorunsDisabled - No File
    BHO: SkypeIEPluginBHO - No File
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: AVG Do Not Track: {31332eef-cb9f-458f-afeb-d30e9a66b6ba} - c:\program files\avg\avg2012\avgdtiex.dll
    BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg2012\avgssie.dll
    BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
    BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~2\office12\GR469A~1.DLL
    BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
    BHO: ChromeFrame BHO: {ecb3c477-1a0a-44bd-bb57-78f9efe34fa7} - c:\program files\google\chrome frame\application\21.0.1180.89\npchrome_frame.dll
    uRun: [Google Update] "c:\users\andrew\appdata\local\google\update\GoogleUpdate.exe" /c
    uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
    mRun: [LManager] c:\program files\launch manager\LManager.exe
    mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
    mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
    mRun: [Persistence] c:\windows\system32\igfxpers.exe
    mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtHDVCpl.exe -s
    mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
    mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
    mRun: [Apoint] c:\program files\apoint2k\Apoint.exe
    mRun: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
    mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
    mRun: [AVG_TRAY] "c:\program files\avg\avg2012\avgtray.exe"
    mRunOnce: [Malwarebytes Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
    mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
    mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    IE: {10954C80-4F0F-11d3-B17C-00C0DFE39736} - c:\program files\acer bio protection\PwdBank.exe
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
    IE: {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - c:\program files\avg\avg2012\avgdtiex.dll
    IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
    IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
    DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
    DPF: {0972B098-DEE9-4279-AC7E-4BAAA029102D} - hxxp://assets.photobox.com/assets/aurigma/ImageUploader5.cab?20110926150838
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0032-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
    DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://soem.webex.com/client/T27LC/webex/ieatgpc1.cab
    DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    TCP: DhcpNameServer = 192.168.1.1
    TCP: Interfaces\{E78E00BB-66CB-4C40-B91C-51BEFE20CDE2} : DhcpNameServer = 192.168.1.1
    TCP: Interfaces\{E78E00BB-66CB-4C40-B91C-51BEFE20CDE2}\2776A7C677E6 : DhcpNameServer = 192.168.100.4
    TCP: Interfaces\{E78E00BB-66CB-4C40-B91C-51BEFE20CDE2}\7657563747 : DhcpNameServer = 172.16.42.1
    TCP: Interfaces\{E78E00BB-66CB-4C40-B91C-51BEFE20CDE2}\84F6D656 : DhcpNameServer = 192.168.2.1
    TCP: Interfaces\{E78E00BB-66CB-4C40-B91C-51BEFE20CDE2}\D41647478656774465D4 : DhcpNameServer = 10.0.1.1
    TCP: Interfaces\{E78E00BB-66CB-4C40-B91C-51BEFE20CDE2}\E495741425440284F4D4540214942505F42545 : DhcpNameServer = 10.0.1.1
    Handler: gcf - {9875BFAF-B04D-445E-8A69-BE36838CDE3E} - c:\program files\google\chrome frame\application\21.0.1180.89\npchrome_frame.dll
    Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~1\micros~2\office12\GRA32A~1.DLL
    Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg2012\avgpp.dll
    Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
    Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
    Notify: igfxcui - igfxdev.dll
    SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~2\office12\GR469A~1.DLL
    LSA: Notification Packages = c:\program files\acer bio protection\PwdFilter
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2012-4-19 24896]
    R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2012-1-31 31952]
    R0 RapportKELL;RapportKELL;c:\windows\system32\drivers\RapportKELL.sys [2012-7-29 65848]
    R1 Avgfwfd;AVG network filter service;c:\windows\system32\drivers\avgfwd6x.sys [2011-5-23 47968]
    R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2012-2-22 235216]
    R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-12-23 41040]
    R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2012-3-19 301248]
    R1 dtsoftbus01;DAEMON Tools Virtual Bus Driver;c:\windows\system32\drivers\dtsoftbus01.sys [2011-1-9 218176]
    R1 RapportCerberus_42020;RapportCerberus_42020;c:\programdata\trusteer\rapport\store\exts\rapportcerberus\baseline\RapportCerberus32_42020.sys [2012-8-8 228376]
    R1 RapportEI;RapportEI;c:\program files\trusteer\rapport\bin\RapportEI.sys [2012-7-29 71480]
    R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2012-7-29 166840]
    R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2012\avgidsagent.exe [2012-7-4 5160568]
    R2 avgwd;AVG WatchDog;c:\program files\avg\avg2012\avgwdsvc.exe [2012-2-14 193288]
    R2 FPSensor;EgisTec-Corp Fingerprint Reader Driver (FPSensor.sys);c:\windows\system32\drivers\FPSensor.sys [2011-1-3 29744]
    R2 IGBASVC;EgisTec Service;c:\program files\acer bio protection\BASVC.exe [2009-9-5 3450368]
    R2 RapportMgmtService;Rapport Management Service;c:\program files\trusteer\rapport\bin\RapportMgmtService.exe [2012-7-29 976728]
    R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2011-12-23 139856]
    R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\avgidsfilterx.sys [2011-12-23 24144]
    R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2011-12-23 17232]
    R3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
    R3 enecir;ENE CIR Receiver;c:\windows\system32\drivers\enecir.sys [2009-5-20 59904]
    R3 JMCR;JMCR;c:\windows\system32\drivers\jmcr.sys [2011-1-3 116136]
    R3 netw5v32;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\netw5v32.sys [2009-6-10 4231168]
    R3 RapportIaso;RapportIaso;c:\programdata\trusteer\rapport\store\exts\rapportms\39624\RapportIaso.sys [2012-5-30 21520]
    S?2 avgfws;AVG Firewall;c:\program files\avg\avg2012\avgfws.exe [2012-6-13 2321560]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-10-13 136176]
    S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-7-13 160944]
    S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-10-13 136176]
    S3 WSDPrintDevice;WSD Print Support via UMB;c:\windows\system32\drivers\WSDPrint.sys [2009-7-13 17920]
    S4 SwitchBoard;SwitchBoard;c:\program files\common files\adobe\switchboard\SwitchBoard.exe [2010-2-19 517096]
    S4 vpnagent;Cisco AnyConnect VPN Agent;c:\program files\cisco\cisco anyconnect vpn client\vpnagent.exe [2009-10-9 493248]
    .
    =============== Created Last 30 ================
    .
    2012-09-01 20:29:41 -------- d-----w- c:\users\andrew\appdata\roaming\Malwarebytes
    2012-09-01 20:29:30 -------- d-----w- c:\programdata\Malwarebytes
    2012-09-01 20:29:29 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
    2012-09-01 20:29:29 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
    2012-08-31 23:55:17 -------- d--h--w- C:\$AVG
    2012-08-31 01:07:37 -------- d-----w- c:\users\andrew\appdata\roaming\AVG2012
    2012-08-31 01:06:15 -------- d-----w- c:\windows\system32\drivers\AVG
    2012-08-31 01:06:15 -------- d-----w- c:\programdata\AVG2012
    2012-08-31 01:04:08 -------- d-----w- c:\programdata\MFAData
    2012-08-26 16:05:31 -------- d-----w- c:\program files\SopCast
    2012-08-18 23:50:10 -------- d-----w- c:\program files\FLAC to MP3 Converter
    2012-08-18 19:19:15 -------- d-----w- c:\programdata\Spybot - Search & Destroy
    2012-08-18 19:19:15 -------- d-----w- c:\program files\Spybot - Search & Destroy
    2012-08-18 19:16:27 -------- d-----w- c:\programdata\PC Tools
    2012-08-18 05:16:49 -------- d-----w- c:\users\andrew\appdata\local\Ilivid Player
    .
    ==================== Find3M ====================
    .
    2012-07-30 00:52:38 65848 ----a-w- c:\windows\system32\drivers\RapportKELL.sys
    .
    ============= FINISH: 16:41:48.39 ===============

    DDS (Ver_2011-08-26.01)
    .
    Microsoft Windows 7 Home Premium
    Boot Device: \Device\HarddiskVolume2
    Install Date: 03/01/2011 11:13:53
    System Uptime: 01/09/2012 16:04:55 (0 hours ago)
    .
    Motherboard: Acer | | Aspire 5935
    Processor: Intel(R) Core(TM)2 Duo CPU P8700 @ 2.53GHz | uPGA-478 | 2534/266mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 450 GiB total, 269.824 GiB free.
    D: is CDROM ()
    F: is CDROM ()
    G: is CDROM ()
    .
    ==== Disabled Device Manager Items =============
    .
    Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    Description: Cisco AnyConnect VPN Virtual Miniport Adapter for Windows
    Device ID: ROOT\NET\0000
    Manufacturer: Cisco Systems
    Name: Cisco AnyConnect VPN Virtual Miniport Adapter for Windows
    PNP Device ID: ROOT\NET\0000
    Service: vpnva
    .
    ==== System Restore Points ===================
    .
    RP127: 15/05/2012 19:36:57 - Scheduled Checkpoint
    RP128: 15/05/2012 19:57:56 - AVG Regisry Defrag - before defragmentation
    RP129: 26/05/2012 17:03:55 - Scheduled Checkpoint
    RP130: 03/06/2012 15:05:39 - Scheduled Checkpoint
    RP131: 12/06/2012 11:56:32 - Scheduled Checkpoint
    RP132: 15/06/2012 20:25:44 - Installed Avery Wizard 4.0.
    RP133: 23/06/2012 10:56:23 - Scheduled Checkpoint
    RP135: 27/06/2012 11:24:29 - Installed Rapport
    RP136: 06/07/2012 15:25:52 - Scheduled Checkpoint
    RP137: 13/07/2012 15:37:46 - Scheduled Checkpoint
    RP138: 22/07/2012 17:48:47 - Scheduled Checkpoint
    RP139: 29/07/2012 21:58:32 - Scheduled Checkpoint
    RP140: 01/08/2012 08:05:24 - Installed PDFill PDF Editor with FREE Writer and FREE Tools
    RP141: 01/08/2012 08:34:51 - Removed PDFill PDF Editor with FREE Writer and FREE Tools
    RP143: 04/08/2012 18:09:02 - Installed Rapport
    RP145: 08/08/2012 22:32:41 - Installed Rapport
    RP146: 24/08/2012 13:32:21 - Scheduled Checkpoint
    RP147: 30/08/2012 20:57:58 - Removed AVG 2011
    RP148: 30/08/2012 21:00:21 - Removed AVG 2011
    RP149: 30/08/2012 21:05:28 - Installed AVG 2012
    RP150: 30/08/2012 21:05:52 - Installed AVG 2012
    .
    ==== Installed Programs ======================
    .
    Acer Bio Protection
    Adobe AIR
    Adobe Community Help
    Adobe Flash Player 11 ActiveX
    Adobe Media Player
    Adobe Photoshop CS5
    Adobe Reader X
    ALPS Touch Pad Driver
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    µTorrent
    Avery Wizard 4.0
    AVG 2012
    AVG PC Tuneup 2011
    Bonjour
    calibre
    CCleaner
    Cisco AnyConnect VPN Client
    DAEMON Tools Lite
    DjVuLibre+DjView
    doPDF 7.2 printer
    EA Shared Game Component: Activation
    ENE CIR Receiver Driver
    Fingerprint Solution
    Free FLAC to MP3 Converter 1.0
    Google Chrome
    Google Chrome Frame
    Google Update Helper
    HD Tune Pro 4.60
    IBM SPSS Statistics 19
    ImgBurn
    iTunes
    Java Auto Updater
    Java(TM) 6 Update 32
    JMicron Flash Media Controller Driver
    Launch Manager
    Malwarebytes Anti-Malware version 1.62.0.1300
    Microsoft .NET Framework 4 Client Profile
    Microsoft Application Error Reporting
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Enterprise 2007
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Groove MUI (English) 2007
    Microsoft Office Groove Setup Metadata MUI (English) 2007
    Microsoft Office InfoPath MUI (English) 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs
    Microsoft Silverlight
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft_VC80_ATL_x86
    Microsoft_VC80_CRT_x86
    Microsoft_VC80_MFC_x86
    Microsoft_VC80_MFCLOC_x86
    Microsoft_VC90_ATL_x86
    Microsoft_VC90_CRT_x86
    Microsoft_VC90_MFC_x86
    NVIDIA Drivers
    NVIDIA PhysX
    PDF Settings CS5
    QuickTime
    Rapport
    Realtek High Definition Audio Driver
    Skype Click to Call
    Skype™ 5.10
    SopCast 3.4.8
    Spybot - Search & Destroy
    Synaptics Pointing Device Driver
    Upgrade Kit
    Veetle TV 0.9.18
    VirtualCloneDrive
    VitalSource Bookshelf
    VLC media player 1.1.9
    WebEx
    WinRAR 4.00 beta 4 (32-bit)
    .
    ==== Event Viewer Messages From Past Week ========
    .
    29/08/2012 15:34:20, Error: Disk [15] - The device, \Device\Harddisk1\DR2, is not ready for access yet.
    29/08/2012 11:30:51, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR1.
    29/08/2012 11:18:30, Error: ACPI [13] - : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.
    28/08/2012 14:31:57, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR2.
    27/08/2012 19:48:37, Error: Disk [15] - The device, \Device\Harddisk1\DR1, is not ready for access yet.
    01/09/2012 16:41:44, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the avgfws service.
    01/09/2012 16:12:17, Error: Microsoft-Windows-Application-Experience [205] - The Program Compatibility Assistant service failed to perform the phase two initialization.
    01/09/2012 16:06:46, Error: Microsoft-Windows-WMPNSS-Service [14338] - A new media server was not initialized because CoCreateInstance(CLSID_UPnPRegistrar) encountered error '0x80070422'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.
    .
    ==== End Of File ===========================
     
  2. Broni

    Broni Malware Annihilator Posts: 46,860   +254

    Welcome aboard [​IMG]

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

    ======================================

    You're not saying what the computer issues are.
     
  3. BigMoon

    BigMoon TS Rookie Topic Starter

    I'm sorry. The computer is just going generally slower, and internet explorer appears to be using lots of memory even with single tabs open.
     
  4. Broni

    Broni Malware Annihilator Posts: 46,860   +254

    Please download ComboFix from Here, Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    • Never rename Combofix unless instructed.
    • Close any open browsers.
    • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    • Double click on combofix.exe & follow the prompts.

    • NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
    • When finished, it will produce a report for you.
    • Please post the "C:\ComboFix.txt"
    **Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
    **Note 2 for AVG and CA Internet Security (Total Defense Internet Security) users: ComboFix will not run until AVG/CA Internet Security is uninstalled as a protective measure against the anti-virus. This is because AVG/CA Internet Security "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG/CA Internet Security cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG/CA Internet Security first.
    Use AppRemover to uninstall it: http://www.appremover.com/
    We can reinstall it when we're done with CF.
    **Note 3: If you receive an error "Illegal operation attempted on a registery key that has been marked for deletion", restart computer to fix the issue.
    **Note 4: Some infections may take some significant time to be cured. As long as your computer clock is running Combofix is still working. Be patient.


    Make sure, you re-enable your security programs, when you're done with Combofix.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    NOTE.
    If, for some reason, Combofix refuses to run, try the following...

    Delete Combofix file, download fresh one, but rename combofix.exe to your_name.exe BEFORE saving it to your desktop.
    Do NOT run it yet.
    Download Rkill (courtesy of BleepingComputer.com) to your desktop.
    There are 2 different versions. If one of them won't run then download and try to run the other one.
    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
    iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

    Restart computer in safe mode

    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • Do not reboot until instructed.
    • If the tool does not run from any of the links provided, please let me know.

    When the scan is done Notepad will open with rKill.txt log.
    NOTE. rKill.txt log will also be present on your desktop.

    Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

    IF you had to run rKill post BOTH logs, rKill.txt and Combofix.txt.
     
  5. BigMoon

    BigMoon TS Rookie Topic Starter

    Thanks, Combofix ran fine so I did not run rKill, is tha correct? Below is the combofix log.

    ComboFix 12-09-01.01 - Andrew 02/09/2012 20:43:00.1.2 - x86
    Microsoft Windows 7 Home Premium 6.1.7600.0.1252.44.1033.18.3004.2158 [GMT -4:00]
    Running from: c:\users\Andrew\Desktop\ComboFix.exe
    SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    * Created a new restore point
    .
    .
    ((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    C:\install.exe
    c:\programdata\NVIDIA
    c:\programdata\NVIDIA\NvApps.xml
    c:\programdata\NVIDIA\NvStarted
    c:\users\Andrew\Heartworm .pdf
    .
    .
    ((((((((((((((((((((((((( Files Created from 2012-08-03 to 2012-09-03 )))))))))))))))))))))))))))))))
    .
    .
    2012-09-03 00:49 . 2012-09-03 00:49 -------- d-----w- c:\users\Andrew\AppData\Local\temp
    2012-09-03 00:49 . 2012-09-03 00:49 -------- d-----w- c:\users\Default\AppData\Local\temp
    2012-09-01 20:29 . 2012-09-01 20:29 -------- d-----w- c:\users\Andrew\AppData\Roaming\Malwarebytes
    2012-09-01 20:29 . 2012-09-01 20:29 -------- d-----w- c:\programdata\Malwarebytes
    2012-09-01 20:29 . 2012-09-01 20:29 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
    2012-09-01 20:29 . 2012-07-03 17:46 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
    2012-08-26 16:05 . 2012-08-26 16:05 -------- d-----w- c:\program files\SopCast
    2012-08-18 23:50 . 2012-08-18 23:50 -------- d-----w- c:\program files\FLAC to MP3 Converter
    2012-08-18 19:19 . 2012-08-18 20:48 -------- d-----w- c:\programdata\Spybot - Search & Destroy
    2012-08-18 19:19 . 2012-08-18 19:32 -------- d-----w- c:\program files\Spybot - Search & Destroy
    2012-08-18 19:16 . 2012-08-18 19:36 -------- d-----w- c:\programdata\PC Tools
    2012-08-18 05:16 . 2012-08-18 05:16 -------- d-----w- c:\users\Andrew\AppData\Local\Ilivid Player
    .
    .
    .
    (((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    2012-07-30 00:52 . 2012-07-30 00:52 65848 ----a-w- c:\windows\system32\drivers\RapportKELL.sys
    2012-06-16 00:26 . 2012-06-16 00:26 53248 ----a-r- c:\users\Andrew\AppData\Roaming\Microsoft\Installer\{7196E6BD-4B65-43F9-9D30-73A8E58D0E84}\ARPPRODUCTICON.exe
    2012-06-07 13:35 . 2012-06-07 13:35 145912 ----a-w- c:\windows\system32\vpnweb.ocx
    .
    .
    ((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    *Note* empty entries & legit default entries are not shown
    REGEDIT4
    .
    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "LManager"="c:\program files\Launch Manager\LManager.exe" [2009-08-18 1157128]
    "IgfxTray"="c:\windows\system32\igfxtray.exe" [2009-06-02 141848]
    "HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2009-06-02 173592]
    "Persistence"="c:\windows\system32\igfxpers.exe" [2009-06-02 150552]
    "RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RtHDVCpl.exe" [2009-09-04 7731744]
    "NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2009-06-08 13789728]
    "GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2006-10-27 31016]
    "Apoint"="c:\program files\Apoint2K\Apoint.exe" [2009-07-08 212992]
    "SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2009-06-18 1537320]
    "SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2012-01-18 254696]
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
    "ConsentPromptBehaviorAdmin"= 5 (0x5)
    "ConsentPromptBehaviorUser"= 3 (0x3)
    "EnableUIADesktopToggle"= 0 (0x0)
    .
    [HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
    Notification Packages REG_MULTI_SZ c:\program files\Acer Bio Protection\PwdFilter
    .
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
    @="Driver"
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AdobeAAMUpdater-1.0]
    2010-03-06 03:44 500208 ------w- c:\program files\Common Files\Adobe\OOBE\PDApp\UWA\updaterstartuputility.exe
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SwitchBoard]
    2010-02-19 13:37 517096 ----a-w- c:\program files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
    .
    R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [x]
    R2 SkypeUpdate;Skype Updater;c:\program files\Skype\Updater\Updater.exe [x]
    R3 gupdatem;Google Update Service (gupdatem);c:\program files\Google\Update\GoogleUpdate.exe [x]
    R3 WSDPrintDevice;WSD Print Support via UMB;c:\windows\system32\DRIVERS\WSDPrint.sys [x]
    R4 SwitchBoard;SwitchBoard;c:\program files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [x]
    R4 vpnagent;Cisco AnyConnect VPN Agent;c:\program files\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe [x]
    S0 RapportKELL;RapportKELL;c:\windows\System32\Drivers\RapportKELL.sys [x]
    S1 dtsoftbus01;DAEMON Tools Virtual Bus Driver;c:\windows\system32\DRIVERS\dtsoftbus01.sys [x]
    S1 RapportCerberus_42020;RapportCerberus_42020;c:\programdata\Trusteer\Rapport\store\exts\RapportCerberus\baseline\RapportCerberus32_42020.sys [x]
    S1 RapportEI;RapportEI;c:\program files\Trusteer\Rapport\bin\RapportEI.sys [x]
    S1 RapportPG;RapportPG;c:\program files\Trusteer\Rapport\bin\RapportPG.sys [x]
    S2 FPSensor;EgisTec-Corp Fingerprint Reader Driver (FPSensor.sys);c:\windows\system32\Drivers\FPSensor.sys [x]
    S2 IGBASVC;EgisTec Service;c:\program files\Acer Bio Protection\BASVC.exe [x]
    S2 RapportMgmtService;Rapport Management Service;c:\program files\Trusteer\Rapport\bin\RapportMgmtService.exe [x]
    S3 enecir;ENE CIR Receiver;c:\windows\system32\DRIVERS\enecir.sys [x]
    S3 JMCR;JMCR;c:\windows\system32\DRIVERS\jmcr.sys [x]
    S3 netw5v32;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\DRIVERS\netw5v32.sys [x]
    S3 RapportIaso;RapportIaso;c:\programdata\trusteer\rapport\store\exts\rapportms\39624\rapportiaso.sys [x]
    .
    .
    Contents of the 'Scheduled Tasks' folder
    .
    2012-09-03 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
    - c:\program files\Google\Update\GoogleUpdate.exe [2011-10-13 15:21]
    .
    2012-09-03 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
    - c:\program files\Google\Update\GoogleUpdate.exe [2011-10-13 15:21]
    .
    2012-09-01 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-284424345-2181464997-1662967063-1001Core.job
    - c:\users\Andrew\AppData\Local\Google\Update\GoogleUpdate.exe [2011-11-07 00:31]
    .
    2012-09-03 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-284424345-2181464997-1662967063-1001UA.job
    - c:\users\Andrew\AppData\Local\Google\Update\GoogleUpdate.exe [2011-11-07 00:31]
    .
    .
    ------- Supplementary Scan -------
    .
    uStart Page = hxxp://www.google.com/
    uInternet Settings,ProxyOverride = *.local
    TCP: DhcpNameServer = 192.168.1.1
    DPF: {0972B098-DEE9-4279-AC7E-4BAAA029102D} - hxxp://assets.photobox.com/assets/aurigma/ImageUploader5.cab?20110926150838
    DPF: {538793D5-659C-4639-A56C-A179AD87ED44} - hxxps://vpn1-asa.cuvpn.cornell.edu/CACHE/stc/4/binaries/vpnweb.cab
    .
    - - - - ORPHANS REMOVED - - - -
    .
    AddRemove-{50316C0A-CC2A-460A-9EA5-F486E54AC17D}_is1 - c:\program files\AVG\AVG PC Tuneup 2011\unins000.exe
    .
    .
    .
    --------------------- LOCKED REGISTRY KEYS ---------------------
    .
    [HKEY_USERS\S-1-5-21-284424345-2181464997-1662967063-1001\Software\G*e*n*I*e*"!\FM Genie Scout 11]
    "GameDir"="c:\\Users\\Andrew\\Documents\\Sports Interactive\\Football Manager 2011\\games"
    "ShortlistDir"=""
    "FMPath"=""
    "ScreenshotsDir"="c:\\Users\\Andrew\\Documents\\Sports Interactive\\Football Manager 2011"
    "SaveDir"="c:\\Users\\Andrew\\Documents\\Sports Interactive\\Football Manager 2011\\"
    "HistoryDir"="c:\\FM Genie Scout 11\\History Points"
    "LangDB"="c:\\FM Genie Scout 11\\lang_db.dat"
    "LastSaveGame"="c:\\Users\\Andrew\\Documents\\Sports Interactive\\Football Manager 2011\\games\\Untitled Game.fm"
    "Language"="English"
    "LoadLangDB"=dword:00000001
    "CompressHistoryPoints"=dword:00000000
    "HighlightedAttributes"=dword:00000000
    "MinCondition"=dword:00000050
    "GraphStep"=dword:00000000
    "SkinName"="PSV Eindhoven"
    "LastUpdateCheck"=dword:00009eba
    "HighQualityGUI"=dword:00000001
    "AutomaticallyUpdateCheck"=dword:00000001
    "AdvancedGeneration"=dword:00000000
    "TranslateStaffSkills"=dword:00000001
    "TranslatePlayerSkills"=dword:00000001
    "TranslatePositions"=dword:00000001
    "ShowHistory"=dword:00000001
    "Version"=dword:00000080
    "UniqueID"="55-E480-E35F"
    "UseProxy"=dword:00000000
    "ProxyHost"=""
    "ProxyPort"=""
    "UseAuthentication"=dword:00000000
    "UserName"=""
    "UserPassword"=""
    "PlayerSearchFeatureNum"=dword:00000001
    "StaffSearchFeatureNum"=dword:00000000
    "ClubSearchFeatureNum"=dword:00000000
    "FilterByClubFeatureNum"=dword:00000000
    "CompareFeatureNum"=dword:00000000
    "ShortlistFeatureNum"=dword:00000001
    "ExportFeatureNum"=dword:00000000
    "HistoryFeatureNum"=dword:00000000
    "LanguageDBFeatureNum"=dword:00000002
    "HintsFeatureNum"=dword:00000000
    "GenieReportFeatureNum"=dword:00000000
    "TopFormationFeatureNum"=dword:00000000
    "ScreenshotFeatureNum"=dword:00000000
    "Currency"=dword:00000056
    .
    [HKEY_USERS\S-1-5-21-284424345-2181464997-1662967063-1001\Software\G*e*n*I*e*"!\FM Genie Scout 11g]
    "PicturesNumber"=dword:00000000
    .
    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
    @Denied: (Full) (Everyone)
    .
    --------------------- DLLs Loaded Under Running Processes ---------------------
    .
    - - - - - - - > 'lsass.exe'(688)
    c:\program files\Acer Bio Protection\PwdFilter.DLL
    .
    Completion time: 2012-09-02 20:50:47
    ComboFix-quarantined-files.txt 2012-09-03 00:50
    .
    Pre-Run: 290,609,401,856 bytes free
    Post-Run: 290,681,520,128 bytes free
    .
    - - End Of File - - 82508C3B38E02C1BBD720F14DD0D6CE1
     
  6. Broni

    Broni Malware Annihilator Posts: 46,860   +254

    I see nothing malicious there.

    I suggest you start new topic in Windows forum.
     
  7. BigMoon

    BigMoon TS Rookie Topic Starter

    Ok, thanks for your help
     
  8. Broni

    Broni Malware Annihilator Posts: 46,860   +254

    You're very welcome [​IMG]
     


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