TechSpot

[A]Cannot install Malwarebytes Anti-Malware: Access is denied

Inactive
By Aznsorjaix
Dec 4, 2011
  1. I was recently attacked by a virus System Fix and im unable to install Malwarebytes. Everytime i try to install i always get a Access denied. I have also tried running my computer in Safe Mode to try the installation but it will not work.
     
  2. Aznsorjaix

    Aznsorjaix TS Rookie Topic Starter

    aswMBR version 0.9.8.986 Copyright(c) 2011 AVAST Software
    Run date: 2011-12-04 22:02:39
    -----------------------------
    22:02:39.448 OS Version: Windows 6.1.7600
    22:02:39.448 Number of processors: 4 586 0x402
    22:02:39.450 ComputerName: AZNSORJAIX-PC UserName: Aznsorjaix
    22:02:43.379 Initialize success
    22:03:40.890 AVAST engine defs: 11120401
    22:03:46.125 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T1L0-5
    22:03:46.128 Disk 0 Vendor: WDC_WD10EARS-00Y5B1 80.00A80 Size: 953869MB BusType: 3
    22:03:48.137 Disk 0 MBR read successfully
    22:03:48.145 Disk 0 MBR scan
    22:03:48.156 Disk 0 Windows 7 default MBR code
    22:03:48.166 Disk 0 scanning sectors +1953521664
    22:03:48.247 Disk 0 scanning C:\Windows\system32\drivers
    22:03:57.329 Service scanning
    22:04:00.945 Modules scanning
    22:04:05.228 Disk 0 trace - called modules:
    22:04:05.260 ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys halmacpi.dll ataport.SYS pciide.sys PCIIDEX.SYS atapi.sys
    22:04:05.265 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x86252948]
    22:04:05.270 3 CLASSPNP.SYS[8bda059e] -> nt!IofCallDriver -> [0x8623df08]
    22:04:05.604 5 ACPI.sys[8b81d3b2] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T1L0-5[0x86254908]
    22:04:08.327 AVAST engine scan C:\Windows
    22:04:13.586 AVAST engine scan C:\Windows\system32
    22:06:20.956 AVAST engine scan C:\Windows\system32\drivers
    22:06:35.541 AVAST engine scan C:\Users\Aznsorjaix
    22:10:36.855 File: C:\Users\Aznsorjaix\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\35\68d9023-59adb6b2 **INFECTED** Win32:Kryptik-FXS [Trj]
    22:15:10.324 AVAST engine scan C:\ProgramData
    22:18:10.470 Scan finished successfully
    22:18:23.120 Disk 0 MBR has been saved successfully to "C:\Users\Aznsorjaix\Documents\MBR.dat"
    22:18:23.125 The log file has been saved successfully to "C:\Users\Aznsorjaix\Documents\aswMBR.txt"
     
  3. Broni

    Broni Malware Annihilator Posts: 47,647   +267

    Welcome aboard [​IMG]

    Please, complete all steps listed here: http://www.techspot.com/vb/topic58138.html
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.
    Complete as many steps as you can.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running tools or applying updates other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
     
  4. Aznsorjaix

    Aznsorjaix TS Rookie Topic Starter

    Step one: Installed Avast onto my computer system

    Step two: Malwarebytes could not install. Received a Access Denied.

    Step three: GMER 1.0.15.15641 - http://www.gmer.net
    Rootkit quick scan 2011-12-05 01:35:09
    Windows 6.1.7600 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T1L0-5 WDC_WD10EARS-00Y5B1 rev.80.00A80
    Running: 076prvqo.exe; Driver: C:\Users\AZNSOR~1\AppData\Local\Temp\kflyikod.sys


    ---- System - GMER 1.0.15 ----

    Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software) ZwCreateProcessEx [0xA37717A2]
    Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/AVAST Software) ObMakeTemporaryObject

    ---- Devices - GMER 1.0.15 ----

    Device \FileSystem\Ntfs \Ntfs aswSP.SYS (avast! self protection module/AVAST Software)

    AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
    AttachedDevice \Driver\tdx \Device\Tcp aswTdi.SYS (avast! TDI Filter Driver/AVAST Software)
    AttachedDevice \Driver\tdx \Device\Udp aswTdi.SYS (avast! TDI Filter Driver/AVAST Software)

    ---- EOF - GMER 1.0.15 ----

    Step 4: DDS (Ver_2011-08-26.01) - NTFSx86
    Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_24
    Run by Aznsorjaix at 0:55:23 on 2011-12-05
    Microsoft Windows 7 Ultimate 6.1.7600.0.1252.1.1033.18.3327.1680 [GMT -5:00]
    .
    AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
    SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
    SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Windows\system32\atiesrxx.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Program Files\Common Files\logishrd\LVMVFM\UMVPFSrv.exe
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\atieclxx.exe
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\system32\WLANExt.exe
    C:\Windows\system32\conhost.exe
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Windows\system32\svchost.exe -k hpdevmgmt
    C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
    C:\Program Files\LogMeIn\x86\RaMaint.exe
    C:\Program Files\LogMeIn\x86\LogMeIn.exe
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\System32\svchost.exe -k HPZ12
    C:\Windows\System32\svchost.exe -k HPZ12
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Windows\system32\taskeng.exe
    C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
    C:\Program Files\MSI Afterburner\MSIAfterburner.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\VIA\VIAudioi\VDeck\VDeck.exe
    C:\Windows\system32\SearchIndexer.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Program Files\Logitech\LWS\Webcam Software\LWS.exe
    C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
    C:\Program Files\HP\HP Software Update\hpwuschd2.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Real\RealPlayer\Update\realsched.exe
    C:\Program Files\Ask.com\Updater\Updater.exe
    C:\Program Files\AIM\aim.exe
    C:\Program Files\Logitech\Vid HD\Vid.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\DAEMON Tools Lite\DTLite.exe
    C:\Program Files\Logitech\LWS\Webcam Software\CameraHelperShell.exe
    C:\Program Files\Steam\steam.exe
    C:\Program Files\ooVoo\ooVoo.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
    C:\Windows\System32\svchost.exe -k LocalServicePeerNet
    C:\Windows\system32\wuauclt.exe
    C:\Windows\System32\svchost.exe -k secsvcs
    C:\Program Files\Common Files\Java\Java Update\jucheck.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Windows\System32\svchost.exe -k swprv
    C:\Windows\system32\msiexec.exe
    C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Program Files\AVAST Software\Avast\AvastUI.exe
    C:\Windows\system32\conhost.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uInternet Settings,ProxyOverride = *.local
    BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\programdata\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
    BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~3\office12\GR469A~1.DLL
    BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
    BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
    BHO: ooVoo toolbar, powered by Ask.com: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
    BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
    TB: ooVoo toolbar, powered by Ask.com: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
    TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
    EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
    uRun: [Aim] "c:\program files\aim\aim.exe" /d locale=en-US
    uRun: [Logitech Vid] "c:\program files\logitech\vid hd\Vid.exe" -bootmode
    uRun: [DAEMON Tools Lite] "c:\program files\daemon tools lite\DTLite.exe" -autorun
    uRun: [Steam] "c:\program files\steam\steam.exe" -silent
    uRun: [Pando Media Booster] c:\program files\pando networks\media booster\PMB.exe
    uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
    uRun: [Facebook Update] "c:\users\aznsorjaix\appdata\local\facebook\update\FacebookUpdate.exe" /c /nocrashserver
    uRun: [ooVoo.exe] c:\program files\oovoo\oovoo.exe /minimized
    mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
    mRun: [HDAudDeck] c:\program files\via\viaudioi\vdeck\VDeck.exe -r
    mRun: [LWS] c:\program files\logitech\lws\webcam software\LWS.exe -hide
    mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
    mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
    mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
    mRun: [<NO NAME>]
    mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
    mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
    mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
    mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
    mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
    mRun: [Live Update 5] c:\program files\msi\live update 5\LU5.exe /reminder
    mRun: [ApnUpdater] "c:\program files\ask.com\updater\Updater.exe"
    mRun: [MrsAhbvTPhnii.exe] c:\programdata\MrsAhbvTPhnii.exe
    mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
    StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
    mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
    mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
    mPolicies-system: EnableLUA = 0 (0x0)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
    mPolicies-system: DisableTaskMgr = 1 (0x1)
    IE: Download with Xilisoft iPhone Magic Platinum - c:\program files\xilisoft\iphone magic platinum\upod_link.HTM
    IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
    IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
    DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
    TCP: DhcpNameServer = 192.168.1.1
    TCP: Interfaces\{4A36C606-90B3-471A-B35A-99E0DA555BB2} : DhcpNameServer = 192.168.1.1
    Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~1\micros~3\office12\GRA32A~1.DLL
    SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~3\office12\GR469A~1.DLL
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - c:\users\aznsorjaix\appdata\roaming\mozilla\firefox\profiles\vq0u9235.default\
    FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
    FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
    FF - plugin: c:\program files\microsoft silverlight\4.0.50401.0\npctrlui.dll
    FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
    FF - plugin: c:\program files\mozilla firefox\plugins\npdnupdater2.dll
    FF - plugin: c:\program files\pando networks\media booster\npPandoWebPlugin.dll
    FF - plugin: c:\programdata\nexonus\ngm\npNxGameUS.dll
    FF - plugin: c:\programdata\real\realplayer\browserrecordplugin\mozillaplugins\nprpchromebrowserrecordext.dll
    FF - plugin: c:\programdata\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
    FF - plugin: c:\users\aznsorjaix\appdata\local\facebook\video\skype\npFacebookVideoCalling.dll
    .
    ---- FIREFOX POLICIES ----
    FF - user.js: network.protocol-handler.warn-external.dnupdate - false
    ============= SERVICES / DRIVERS ===============
    .
    R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-12-5 435032]
    R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-12-5 314456]
    R1 dtsoftbus01;DAEMON Tools Virtual Bus Driver;c:\windows\system32\drivers\dtsoftbus01.sys [2011-4-24 218688]
    R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 48128]
    R2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\common files\adobe\arm\1.0\armsvc.exe [2011-6-6 64952]
    R2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2011-10-11 176128]
    R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-12-5 20568]
    R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2011-12-5 55128]
    R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2011-12-5 44768]
    R2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\logmein\x86\LMIGuardianSvc.exe [2011-6-8 374152]
    R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2011-1-11 12856]
    R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2011-7-6 47640]
    R2 UMVPFSrv;UMVPFSrv;c:\program files\common files\logishrd\lvmvfm\UMVPFSrv.exe [2011-8-19 450848]
    R3 amdkmdag;amdkmdag;c:\windows\system32\drivers\atikmdag.sys [2011-10-11 6568960]
    R3 amdkmdap;amdkmdap;c:\windows\system32\drivers\atikmpag.sys [2011-10-11 229888]
    R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdW73.sys [2011-10-11 102416]
    R3 BCMH43XX;Broadcom 802.11 USB Network Adapter Driver;c:\windows\system32\drivers\bcmwlhigh6.sys [2010-10-13 1081920]
    R3 MSI_MSIBIOS_010507;MSI_MSIBIOS_010507;c:\program files\msi\live update 5\msibios32_100507.sys [2011-10-11 25912]
    R3 NTIOLib_1_0_4;NTIOLib_1_0_4;c:\program files\msi\live update 5\NTIOLib.sys [2011-10-11 7680]
    R3 RTCore32;RTCore32;c:\program files\msi afterburner\RTCore32.sys [2005-5-24 4608]
    R3 VIAHdAudAddService;VIA High Definition Audio Driver Service;c:\windows\system32\drivers\viahduaa.sys [2011-4-19 1150880]
    S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
    S3 rzjoystk;Razer VJoystick;c:\windows\system32\drivers\rzjoystk.sys [2011-3-24 16896]
    S3 RzSynapse;Razer Driver;c:\windows\system32\drivers\RzSynapse.sys [2011-3-24 124672]
    S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys [2008-5-6 11520]
    .
    =============== Created Last 30 ================
    .
    2011-12-05 05:51:37 435032 ----a-w- c:\windows\system32\drivers\aswSnx.sys
    2011-12-05 05:51:32 55128 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
    2011-12-05 05:50:51 41184 ----a-w- c:\windows\avastSS.scr
    2011-12-05 05:50:46 -------- d-----w- c:\programdata\AVAST Software
    2011-12-05 05:50:46 -------- d-----w- c:\program files\AVAST Software
    2011-12-05 02:20:45 -------- d-----w- c:\users\aznsorjaix\appdata\local\temp
    2011-12-05 02:13:00 98816 ----a-w- c:\windows\sed.exe
    2011-12-05 02:13:00 518144 ----a-w- c:\windows\SWREG.exe
    2011-12-05 02:13:00 256000 ----a-w- c:\windows\PEV.exe
    2011-12-05 02:13:00 208896 ----a-w- c:\windows\MBR.exe
    2011-12-05 02:12:54 -------- d-s---w- C:\ComboFix
    2011-12-05 01:46:43 -------- d-----w- c:\users\aznsorjaix\appdata\local\{D1B0D6EF-A4EA-4C47-9CDF-7AB031780EDB}
    2011-12-05 01:46:31 -------- d-----w- c:\users\aznsorjaix\appdata\local\{6B4CC953-B38A-4593-9F4F-888E417B04A8}
    2011-12-05 01:42:21 -------- d-----w- c:\windows\pss
    2011-12-05 01:34:31 -------- d-----w- c:\users\aznsorjaix\appdata\local\{0F68C915-85D3-4A94-B2DC-DE0FF74B91EF}
    2011-12-05 01:34:16 -------- d-----w- c:\users\aznsorjaix\appdata\local\{C87EF61E-D0B9-4433-9FBF-2E517FBEEB7A}
    2011-12-05 01:18:34 -------- d-----w- c:\users\aznsorjaix\appdata\local\{4971744C-3861-4094-A8D2-96158A7A77D1}
    2011-12-05 01:18:19 -------- d-----w- c:\users\aznsorjaix\appdata\local\{9DB761DD-4E66-46CF-B911-D393C128D45E}
    2011-12-05 00:59:51 -------- d--h--w- c:\users\aznsorjaix\appdata\local\{D750BFB3-27D5-457F-BA3E-C38DA5675DD0}
    2011-12-05 00:59:39 -------- d--h--w- c:\users\aznsorjaix\appdata\local\{E105A0AE-6514-499E-9FE4-BF8D5EEDC14B}
    2011-12-05 00:48:46 -------- d--h--w- c:\users\aznsorjaix\appdata\local\{32191861-54EE-4A97-BB4A-ACB058061873}
    2011-12-05 00:48:27 -------- d--h--w- c:\users\aznsorjaix\appdata\local\{927ECE85-950D-455F-B249-4690FD77A466}
    2011-12-05 00:30:50 -------- d--h--w- c:\users\aznsorjaix\appdata\local\{ACB002F7-AC72-4EAC-BD2B-33AE0AC0A258}
    2011-12-05 00:30:35 -------- d--h--w- c:\users\aznsorjaix\appdata\local\{EB44E82A-D0A9-4CEE-893C-D95545D13262}
    2011-12-03 05:27:26 -------- d--h--w- c:\users\aznsorjaix\appdata\local\{2ED1E097-D124-4A66-A2DA-F9105B66AF50}
    2011-12-03 05:27:12 -------- d--h--w- c:\users\aznsorjaix\appdata\local\{54F6F61A-3074-4CB6-9193-F61D210C4D4C}
    2011-11-30 05:17:44 -------- d--h--w- c:\users\aznsorjaix\appdata\local\{49BA2689-8ED0-4946-BBBD-9AA0E79F1370}
    2011-11-30 05:17:31 -------- d--h--w- c:\users\aznsorjaix\appdata\local\{F3270547-494D-4EE4-9847-CDB2EE972982}
    2011-11-30 03:50:09 -------- d--h--w- c:\users\aznsorjaix\appdata\local\Citrix
    2011-11-27 20:32:08 -------- d--h--w- c:\users\aznsorjaix\appdata\local\{0B92DAE0-BE0B-457B-BFB0-5530840933E0}
    2011-11-27 20:31:52 -------- d--h--w- c:\users\aznsorjaix\appdata\local\{6F83453B-8F72-4163-99E5-CB9AEF31AEA4}
    2011-11-23 23:52:06 -------- d--h--w- c:\users\aznsorjaix\appdata\local\{79523005-629E-43B0-B079-45FFF79A9716}
    2011-11-14 07:07:47 -------- d--h--w- c:\users\aznsorjaix\appdata\local\{832C79AF-8287-4253-9C8E-9EDCC97C28E8}
    2011-11-14 07:07:28 -------- d--h--w- c:\users\aznsorjaix\appdata\local\{FE40BFB2-809F-4C9D-A8DF-A10C3DEFE564}
    .
    ==================== Find3M ====================
    .
    2011-11-30 05:16:59 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
    .
    ============= FINISH: 0:56:34.26 ===============

    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2011-08-26.01)
    .
    Microsoft Windows 7 Ultimate
    Boot Device: \Device\HarddiskVolume1
    Install Date: 4/19/2011 10:01:53 PM
    System Uptime: 12/4/2011 9:59:27 PM (3 hours ago)
    .
    Motherboard: ASUSTeK Computer INC. | | M4A78 PRO
    Processor: AMD Phenom(tm) II X4 940 Processor | AM2 | 780/200mhz
    .
    ==== Disk Partitions =========================
    .
    A: is Removable
    C: is FIXED (NTFS) - 932 GiB total, 230.866 GiB free.
    F: is CDROM ()
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    RP81: 11/27/2011 3:47:52 AM - Scheduled Checkpoint
    RP82: 12/4/2011 8:56:07 PM - Removed AVG 2011
    RP83: 12/4/2011 9:37:35 PM - Removed AVG 2011
    RP84: 12/5/2011 12:50:34 AM - avast! Free Antivirus Setup
    .
    ==== Installed Programs ======================
    .
    32 Bit HP CIO Components Installer
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Reader X (10.1.1)
    AIM 7
    AMD Drag and Drop Transcoding
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    Ask Toolbar
    ASUS Smart Doctor
    Atheros Communications Inc.(R) AR8121/AR8113/AR8114 Gigabit/Fast Ethernet Driver
    ATI AVIVO Codecs
    ATI Catalyst Install Manager
    ATI Problem Report Wizard
    avast! Free Antivirus
    AviSynth 2.5
    AVS Update Manager 1.0
    AVS Video Converter 7
    AVS4YOU Software Navigator 1.4
    Bonjour
    BufferChm
    Call of Duty: Black Ops - Multiplayer
    Call of Duty: Modern Warfare 2
    Call of Duty: Modern Warfare 2 - Multiplayer
    CameraHelperMsi
    Catalyst Control Center - Branding
    Catalyst Control Center Graphics Previews Common
    Catalyst Control Center Graphics Previews Vista
    Catalyst Control Center InstallProxy
    Catalyst Control Center Localization All
    ccc-core-static
    ccc-utility
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Czech
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Greek
    CCC Help Hungarian
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Polish
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    CCC Help Thai
    CCC Help Turkish
    Copy
    CopyTrans Suite
    Counter-Strike: Source
    D3DX10
    DAEMON Tools Lite
    Destinations
    DeviceDiscovery
    DJ_AIO_05_F4400_Software_Min
    Download Updater (AOL LLC)
    erLT
    ESET Online Scanner v3
    F4400
    Facebook Video Calling 1.0.0.8953
    GPBaseService2
    HP Customer Participation Program 14.0
    HP Deskjet F4400 Printer Driver Software 14.0 Rel. 5
    HP Imaging Device Functions 14.0
    HP Photo Creations
    HP Smart Web Printing 4.60
    HP Solution Center 14.0
    HP Update
    HPPhotoGadget
    HPProductAssistant
    HPSSupply
    HydraVision
    iTunes
    iTunes Agent 1.3.4
    Java Auto Updater
    Java(TM) 6 Update 24
    Junk Mail filter update
    League of Legends
    Live Update 5
    Logitech Vid HD
    Logitech Webcam Software
    LogMeIn
    LWS Facebook
    LWS Gallery
    LWS Help_main
    LWS Launcher
    LWS Motion Detection
    LWS Pictures And Video
    LWS Twitter
    LWS Video Mask Maker
    LWS VideoEffects
    LWS Webcam Software
    LWS WLM Plugin
    LWS YouTube Plugin
    Malwarebytes' Anti-Malware version 1.51.0.1200
    MapleStory
    MarketResearch
    Microsoft Application Error Reporting
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Enterprise 2007
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Groove MUI (English) 2007
    Microsoft Office Groove Setup Metadata MUI (English) 2007
    Microsoft Office InfoPath MUI (English) 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs
    Microsoft Silverlight
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Mozilla Firefox 8.0 (x86 en-US)
    MSI Afterburner 2.1.0
    MSI Kombustor 2.0.0
    MSVCRT
    MSXML 4.0 SP2 (KB954430)
    Nexon Game Manager
    ooVoo
    Pando Media Booster
    Platform
    QuickTime
    RealNetworks - Microsoft Visual C++ 2008 Runtime
    RealPlayer
    RealUpgrade 1.1
    Scan
    Security Update for 2007 Microsoft Office System (KB951550)
    Security Update for CAPICOM (KB931906)
    Shop for HP Supplies
    SmartWebPrinting
    SolutionCenter
    StarCraft II
    Status
    Steam
    Tokimeki Check in!
    Toolbox
    TrayApp
    Update for Microsoft Office Script Editor Help (KB963671)
    Ventrilo Client
    VIA Platform Device Manager
    Videora iPad Converter 6
    VLC media player 1.1.9
    WebReg
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live ID Sign-in Assistant
    Windows Live Installer
    Windows Live Mail
    Windows Live Messenger
    Windows Live MIME IFilter
    Windows Live Photo Common
    Windows Live PIMT Platform
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer Resources
    WinRAR 4.00 (32-bit)
    WMV9/VC-1 Video Playback
    Xilisoft Video Converter Ultimate 6
    YouTube Downloader App 3.00
    .
    ==== Event Viewer Messages From Past Week ========
    .
    12/4/2011 9:59:57 PM, Error: Microsoft-Windows-DNS-Client [1012] - There was an error while attempting to read the local hosts file.
    12/4/2011 9:59:49 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: TfFsMon TfSysMon
    12/4/2011 9:59:47 PM, Error: Service Control Manager [7001] - The Remote Access Connection Manager service depends on the Secure Socket Tunneling Protocol Service service which failed to start because of the following error: The operation completed successfully.
    12/4/2011 9:59:47 PM, Error: Service Control Manager [7001] - The Internet Connection Sharing (ICS) service depends on the Remote Access Connection Manager service which failed to start because of the following error: The dependency service or group failed to start.
    12/4/2011 9:59:47 PM, Error: Service Control Manager [7000] - The Windows Live ID Sign-in Assistant service failed to start due to the following error: The system cannot find the file specified.
    12/4/2011 9:59:45 PM, Error: Service Control Manager [7000] - The ASDR service failed to start due to the following error: The system cannot find the file specified.
    12/4/2011 9:32:57 PM, Error: Service Control Manager [7000] - The SBSD Security Center Service service failed to start due to the following error: The system cannot find the file specified.
    12/4/2011 9:32:56 PM, Error: Service Control Manager [7000] - The AVG WatchDog service failed to start due to the following error: Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
    12/4/2011 9:17:19 PM, Error: Service Control Manager [7030] - The PEVSystemStart service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.
    12/4/2011 8:45:31 PM, Error: Service Control Manager [7000] - The SBSD Security Center Service service failed to start due to the following error: Access is denied.
    12/4/2011 8:43:55 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
    12/4/2011 8:43:53 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
    12/4/2011 8:43:53 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
    12/4/2011 8:43:53 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
    12/4/2011 8:43:53 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
    12/4/2011 8:43:52 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
    12/4/2011 8:43:45 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
    12/4/2011 8:43:41 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD Avgldx86 Avgmfx86 Avgtdix CSC DfsC discache NetBIOS NetBT nsiproxy Psched rdbss spldr tdx TfFsMon TfSysMon vwififlt Wanarpv6 WfpLwf
    12/4/2011 8:43:39 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
    12/4/2011 8:43:39 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
    12/4/2011 8:43:39 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
    12/4/2011 8:43:39 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
    12/4/2011 8:43:39 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
    12/4/2011 8:43:39 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.
    12/4/2011 8:43:39 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
    12/4/2011 8:43:39 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
    12/4/2011 8:43:39 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
    12/4/2011 8:43:39 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
    12/4/2011 10:00:40 PM, Error: Service Control Manager [7023] - The Peer Name Resolution Protocol service terminated with the following error: Access is denied.
    12/4/2011 10:00:40 PM, Error: Service Control Manager [7001] - The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: Access is denied.
    12/4/2011 10:00:40 PM, Error: Microsoft-Windows-PNRPSvc [102] - The Peer Name Resolution Protocol cloud did not start because the creation of the default identity failed with error code: 0x80070005.
    12/4/2011 10:00:15 PM, Error: Microsoft-Windows-WMPNSS-Service [14346] - A new media server was not initialized because RegisterRunningDevice() encountered error '0x80070005'. Restart your computer, and then restart the WMPNetworkSvc service.
    .
    ==== End Of File ===========================
     
  5. Broni

    Broni Malware Annihilator Posts: 47,647   +267

    Download aswMBR to your desktop.
    Double click the aswMBR.exe to run it.
    If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
    Click the "Scan" button to start scan:
    [​IMG]

    On completion of the scan click "Save log", save it to your desktop and post in your next reply:
    [​IMG]

    NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

    ============================================================

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt"
    **Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
    **Note 2 for AVG users: ComboFix will not run until AVG is uninstalled as a protective measure against the anti-virus. This is because AVG "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG first.
    Use AppRemover to uninstall it: http://www.appremover.com/
    We can reinstall it when we're done with CF.
    **Note 3: If you receive an error "Illegal operation attempted on a registery key that has been marked for deletion", restart computer to fix the issue.



    Make sure, you re-enable your security programs, when you're done with Combofix.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    NOTE.
    If, for some reason, Combofix refuses to run, try one of the following:

    1. Run Combofix from Safe Mode (How to...)

    2. Delete Combofix file, download fresh one, but rename combofix.exe to yourname.exe BEFORE saving it to your desktop.
    Do NOT run it yet.

    Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

    There are 4 different versions. If one of them won't run then download and try to run the other one.

    Vista and Win7 users need to right click Rkill and choose Run as Administrator

    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    Rkill.com
    Rkill.scr
    Rkill.exe

    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • Do not reboot until instructed.
    • If the tool does not run from any of the links provided, please let me know.

    Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

    If normal mode still doesn't work, run BOTH tools from safe mode.

    In case #2, please post BOTH logs, rKill and Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
     
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