TechSpot

[A] Machine extremely slow actually had NO system idle process active in processes

By UThant
Mar 1, 2012
  1. Dell Optiplex 755, Win Vista Professional SP 2. Followed 5 step program, logs pasted below. As always, any help greatly appreciated.
    Malwarebytes Anti-Malware 1.60.1.1000
    www.malwarebytes.org

    Database version: v2012.03.01.04

    Windows Vista Service Pack 2 x86 NTFS
    Internet Explorer 8.0.6001.19190
    bjones :: HELENBRISKEYPC [administrator]

    3/1/2012 2:24:12 PM
    mbam-log-2012-03-01 (14-24-12).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 216698
    Time elapsed: 6 minute(s), 11 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 1
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs|C:\PROGRAM FILES\PAV\PAV.EXE (Rogue.PersonalAntiVirus) -> Data: 2 -> Quarantined and deleted successfully.

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 1
    C:\Program Files\PAV\Pav.exe (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.

    (end)
    GMER 1.0.15.15641 - http://www.gmer.net
    Rootkit scan 2012-03-01 15:17:48
    Windows 6.0.6002 Service Pack 2 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP2T0L0-2 WDC_WD1600AAJS-00M0A0 rev.01.03E01
    Running: tvvc2ye7.exe; Driver: C:\Users\bjones\AppData\Local\Temp\awdiaaoc.sys


    ---- System - GMER 1.0.15 ----

    SSDT 862E32A0 ZwAlertResumeThread
    SSDT 862E3380 ZwAlertThread
    SSDT 8638B498 ZwAllocateVirtualMemory
    SSDT 8634FBB8 ZwConnectPort
    SSDT 862E3F80 ZwCreateMutant
    SSDT 862B5190 ZwCreateThread
    SSDT 86351738 ZwFreeVirtualMemory
    SSDT 862E30E0 ZwImpersonateAnonymousToken
    SSDT 862E31C0 ZwImpersonateThread
    SSDT 863501C8 ZwMapViewOfSection
    SSDT 862E3EC0 ZwOpenEvent
    SSDT 86326218 ZwOpenProcessToken
    SSDT 862E5190 ZwOpenThreadToken
    SSDT 86359BD8 ZwResumeThread
    SSDT 8635AE08 ZwSetContextThread
    SSDT 862B53E0 ZwSetInformationProcess
    SSDT 862E3668 ZwSetInformationThread
    SSDT 862E3DE0 ZwSuspendProcess
    SSDT 862E34C8 ZwSuspendThread
    SSDT 8638B200 ZwTerminateProcess
    SSDT 862E35A8 ZwTerminateThread
    SSDT 86389710 ZwUnmapViewOfSection
    SSDT 862B3738 ZwWriteVirtualMemory

    ---- Kernel code sections - GMER 1.0.15 ----

    .text ntkrnlpa.exe!KeSetEvent + 11D 81CEB8A0 8 Bytes [A0, 32, 2E, 86, 80, 33, 2E, ...]
    .text ntkrnlpa.exe!KeSetEvent + 131 81CEB8B4 4 Bytes [98, B4, 38, 86]
    .text ntkrnlpa.exe!KeSetEvent + 1C1 81CEB944 4 Bytes JMP B6CA71CA
    .text ntkrnlpa.exe!KeSetEvent + 1F5 81CEB978 4 Bytes [80, 3F, 2E, 86]
    .text ntkrnlpa.exe!KeSetEvent + 221 81CEB9A4 4 Bytes [90, 51, 2B, 86]
    .text ...
    ? System32\drivers\fapb.sys The system cannot find the path specified. !

    ---- User code sections - GMER 1.0.15 ----

    .text C:\Program Files\Internet Explorer\iexplore.exe[180] USER32.dll!CreateWindowExW 768B1305 5 Bytes JMP 6EBADB14 C:\Windows\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
    .text C:\Program Files\Internet Explorer\iexplore.exe[180] USER32.dll!DialogBoxParamW 768D10B0 5 Bytes JMP 6EAD5505 C:\Windows\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
    .text C:\Program Files\Internet Explorer\iexplore.exe[180] USER32.dll!DialogBoxIndirectParamW 768D2EF5 5 Bytes JMP 6ECA53AF C:\Windows\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
    .text C:\Program Files\Internet Explorer\iexplore.exe[180] USER32.dll!DialogBoxParamA 768E8152 5 Bytes JMP 6ECA534C C:\Windows\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
    .text C:\Program Files\Internet Explorer\iexplore.exe[180] USER32.dll!DialogBoxIndirectParamA 768E847D 5 Bytes JMP 6ECA5412 C:\Windows\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
    .text C:\Program Files\Internet Explorer\iexplore.exe[180] USER32.dll!MessageBoxIndirectA 768FD4D9 5 Bytes JMP 6ECA52E1 C:\Windows\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
    .text C:\Program Files\Internet Explorer\iexplore.exe[180] USER32.dll!MessageBoxIndirectW 768FD5D3 5 Bytes JMP 6ECA5276 C:\Windows\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
    .text C:\Program Files\Internet Explorer\iexplore.exe[180] USER32.dll!MessageBoxExA 768FD639 5 Bytes JMP 6ECA5214 C:\Windows\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
    .text C:\Program Files\Internet Explorer\iexplore.exe[180] USER32.dll!MessageBoxExW 768FD65D 5 Bytes JMP 6ECA51B2 C:\Windows\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
    .text C:\Program Files\Internet Explorer\iexplore.exe[608] USER32.dll!SetWindowsHookExW 768A87AD 5 Bytes JMP 6EBA9AA5 C:\Windows\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
    .text C:\Program Files\Internet Explorer\iexplore.exe[608] USER32.dll!CallNextHookEx 768A8E3B 5 Bytes JMP 6EB9D119 C:\Windows\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
    .text C:\Program Files\Internet Explorer\iexplore.exe[608] USER32.dll!UnhookWindowsHookEx 768A98DB 5 Bytes JMP 6EB14686 C:\Windows\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
    .text C:\Program Files\Internet Explorer\iexplore.exe[608] USER32.dll!CreateWindowExW 768B1305 5 Bytes JMP 6EBADB14 C:\Windows\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
    .text C:\Program Files\Internet Explorer\iexplore.exe[608] USER32.dll!DialogBoxParamW 768D10B0 5 Bytes JMP 6EAD5505 C:\Windows\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
    .text C:\Program Files\Internet Explorer\iexplore.exe[608] USER32.dll!DialogBoxIndirectParamW 768D2EF5 5 Bytes JMP 6ECA53AF C:\Windows\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
    .text C:\Program Files\Internet Explorer\iexplore.exe[608] USER32.dll!DialogBoxParamA 768E8152 5 Bytes JMP 6ECA534C C:\Windows\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
    .text C:\Program Files\Internet Explorer\iexplore.exe[608] USER32.dll!DialogBoxIndirectParamA 768E847D 5 Bytes JMP 6ECA5412 C:\Windows\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
    .text C:\Program Files\Internet Explorer\iexplore.exe[608] USER32.dll!MessageBoxIndirectA 768FD4D9 5 Bytes JMP 6ECA52E1 C:\Windows\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
    .text C:\Program Files\Internet Explorer\iexplore.exe[608] USER32.dll!MessageBoxIndirectW 768FD5D3 5 Bytes JMP 6ECA5276 C:\Windows\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
    .text C:\Program Files\Internet Explorer\iexplore.exe[608] USER32.dll!MessageBoxExA 768FD639 5 Bytes JMP 6ECA5214 C:\Windows\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
    .text C:\Program Files\Internet Explorer\iexplore.exe[608] USER32.dll!MessageBoxExW 768FD65D 5 Bytes JMP 6ECA51B2 C:\Windows\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
    .text C:\Program Files\Internet Explorer\iexplore.exe[608] ole32.dll!OleLoadFromStream 76BA1E80 5 Bytes JMP 6ECA5717 C:\Windows\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
    .text C:\Program Files\Internet Explorer\iexplore.exe[608] ole32.dll!CoCreateInstance 76BD9F3E 5 Bytes JMP 6EBADB70 C:\Windows\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)

    ---- Devices - GMER 1.0.15 ----

    AttachedDevice \Driver\tdx \Device\Tcp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
    AttachedDevice \Driver\tdx \Device\Udp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)

    ---- EOF - GMER 1.0.15 ----
    .
    DDS (Ver_2011-08-26.01) - NTFSx86
    Internet Explorer: 8.0.6001.19190
    Run by bjones at 15:19:01 on 2012-03-01
    Microsoft® Windows Vista™ Business 6.0.6002.2.1252.1.1033.18.2004.794 [GMT -5:00]
    .
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k rpcss
    C:\Windows\system32\LogonUI.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k GPSvcGroup
    C:\Windows\system32\SLsvc.exe
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
    C:\Windows\System32\svchost.exe -k HPZ12
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
    C:\Windows\System32\svchost.exe -k WerSvcGroup
    C:\Windows\system32\SearchIndexer.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\rdpclip.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
    C:\Program Files\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
    C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Program Files\Internet Explorer\iexplore.exe
    \\oh-bed10\TrackIt80\Audit32.exe
    C:\Windows\System32\wsqmcons.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\DllHost.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    .
    ============== Pseudo HJT Report ===============
    .
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
    BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
    BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
    TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
    TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
    uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
    mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
    mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
    mRun: [Persistence] c:\windows\system32\igfxpers.exe
    mRun: [Client Access Service] "c:\program files\ibm\client access\cwbsvstr.exe"
    mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 9.0\acrobat\Acrobat_sl.exe"
    mRun: [<NO NAME>]
    mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 9.0\acrobat\Acrotray.exe"
    mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
    mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
    mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
    mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe
    StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\kodake~1.lnk - c:\program files\kodak\kodak easyshare software\bin\EasyShare.exe
    StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
    uPolicies-system: HideLogonScripts = 0 (0x0)
    uPolicies-system: HideLegacyLogonScripts = 1 (0x1)
    mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
    mPolicies-system: EnableLUA = 0 (0x0)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
    IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~1\office12\REFIEBAR.DLL
    DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
    DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    TCP: DhcpNameServer = 10.10.20.3
    TCP: Interfaces\{8933B61A-5EAD-48B8-8425-CB65E521F280} : DhcpNameServer = 10.10.20.3
    Notify: igfxcui - igfxdev.dll
    .
    ============= SERVICES / DRIVERS ===============
    .
    R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
    R2 Symantec AntiVirus;Symantec Endpoint Protection;c:\program files\symantec\symantec endpoint protection\Rtvscan.exe [2010-7-1 2436536]
    R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2012-2-7 106104]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S3 PeerDistSvc;BranchCache;c:\windows\system32\svchost.exe -k PeerDist [2008-1-20 21504]
    S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
    .
    =============== Created Last 30 ================
    .
    2012-03-01 19:22:50 -------- d-----w- c:\users\bjones\appdata\roaming\Malwarebytes
    2012-03-01 19:22:42 -------- d-----w- c:\programdata\Malwarebytes
    2012-03-01 19:22:41 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
    2012-03-01 19:22:41 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
    2012-02-16 02:23:12 680448 ----a-w- c:\windows\system32\msvcrt.dll
    2012-02-16 02:23:06 2044416 ----a-w- c:\windows\system32\win32k.sys
    2012-02-16 02:22:03 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
    .
    ==================== Find3M ====================
    .
    2012-02-27 12:57:46 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
    2011-12-15 06:22:01 916992 ----a-w- c:\windows\system32\wininet.dll
    2011-12-15 06:18:03 43520 ----a-w- c:\windows\system32\licmgr10.dll
    2011-12-15 06:17:51 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
    2011-12-15 06:17:35 71680 ----a-w- c:\windows\system32\iesetup.dll
    2011-12-15 06:17:35 109056 ----a-w- c:\windows\system32\iesysprep.dll
    2011-12-15 05:21:27 385024 ----a-w- c:\windows\system32\html.iec
    2011-12-15 04:45:13 133632 ----a-w- c:\windows\system32\ieUnatt.exe
    2011-12-15 04:43:48 1638912 ----a-w- c:\windows\system32\mshtml.tlb
    .
    ============= FINISH: 15:19:21.66 ===============
    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2011-08-26.01)
    .
    Microsoft® Windows Vista™ Business
    Boot Device: \Device\HarddiskVolume1
    Install Date: 6/28/2010 8:24:18 PM
    System Uptime: 3/1/2012 2:32:48 PM (1 hours ago)
    .
    Motherboard: Dell Inc. | | 0R092H
    Processor: Intel(R) Core(TM)2 Duo CPU E7200 @ 2.53GHz | CPU | 1867/1066mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 149 GiB total, 94.458 GiB free.
    D: is CDROM ()
    E: is NetworkDisk (NTFS) - 75 GiB total, 64.71 GiB free.
    I: is NetworkDisk (NTFS) - 559 GiB total, 119.687 GiB free.
    J: is NetworkDisk (NTFS) - 559 GiB total, 119.687 GiB free.
    K: is NetworkDisk (NTFS) - 559 GiB total, 119.687 GiB free.
    M: is NetworkDisk (NTFS) - 559 GiB total, 119.687 GiB free.
    P: is NetworkDisk (NTFS) - 559 GiB total, 119.687 GiB free.
    Q: is NetworkDisk (NTFS) - 559 GiB total, 119.687 GiB free.
    Y: is NetworkDisk (NTFS) - 204 GiB total, 164.005 GiB free.
    Z: is NetworkDisk (NTFS) - 204 GiB total, 164.005 GiB free.
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    RP337: 2/15/2012 12:00:02 AM - Scheduled Checkpoint
    RP338: 2/16/2012 12:00:03 AM - Scheduled Checkpoint
    RP339: 2/16/2012 1:00:23 PM - Windows Update
    RP342: 2/20/2012 12:22:43 PM - Scheduled Checkpoint
    RP343: 2/21/2012 5:34:33 PM - Scheduled Checkpoint
    RP344: 2/23/2012 12:00:03 AM - Scheduled Checkpoint
    RP345: 2/24/2012 12:00:04 AM - Scheduled Checkpoint
    RP346: 2/27/2012 12:33:56 PM - Scheduled Checkpoint
    RP347: 2/29/2012 12:00:03 AM - Scheduled Checkpoint
    RP348: 3/1/2012 12:00:04 AM - Scheduled Checkpoint
    RP349: 3/1/2012 1:00:13 PM - Windows Update
    .
    ==== Installed Programs ======================
    .
    Update for Microsoft Office 2007 (KB2508958)
    Adobe Acrobat 9 Standard
    Adobe Acrobat 9.5.0 - CPSID_83708
    Adobe Flash Player 11 ActiveX
    ArcSoft Print Creations
    ArcSoft Print Creations - Album Page
    ArcSoft Print Creations - Funhouse
    ArcSoft Print Creations - Greeting Card
    ArcSoft Print Creations - Photo Book
    ArcSoft Print Creations - Photo Calendar
    ArcSoft Print Creations - Scrapbook
    ArcSoft Print Creations - Slimline Card
    Ask Toolbar
    CCScore
    Coupon Printer for Windows
    ESSBrwr
    ESSCDBK
    ESScore
    ESSgui
    ESSini
    ESSPCD
    ESSPDock
    ESSTOOLS
    essvatgt
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    IBM iSeries Access for Windows
    IBM iSeries Access for Windows SI29771
    Intel(R) Graphics Media Accelerator Driver
    Kodak EasyShare software
    LiveUpdate 3.3 (Symantec Corporation)
    Malwarebytes Anti-Malware version 1.60.1.1000
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Extended
    Microsoft Access 2000
    Microsoft Office 2007 Service Pack 3 (SP3)
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office File Validation Add-In
    Microsoft Office InfoPath MUI (English) 2007
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office Professional Plus 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Silverlight
    mp
    mpmri
    MSXML 4.0 SP2 (KB927978)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    netbrdg
    OfotoXMI
    Pension2001
    Pension2001 (C:\Program Files\PAV\)
    Security Update for CAPICOM (KB931906)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
    Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
    Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
    Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
    Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
    Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition
    SFR
    SHASTA
    skin0001
    SKINXSDK
    staticcr
    Symantec Endpoint Protection
    TightVNC 1.3.9
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Update for Microsoft .NET Framework 4 Extended (KB2468871)
    Update for Microsoft .NET Framework 4 Extended (KB2533523)
    Update for Microsoft .NET Framework 4 Extended (KB2600217)
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
    Update for Microsoft Office 2007 suites (KB2597998) 32-Bit Edition
    Update for Microsoft Office Access 2007 Help (KB963663)
    Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
    Update for Microsoft Office Excel 2007 Help (KB963678)
    Update for Microsoft Office Infopath 2007 Help (KB963662)
    Update for Microsoft Office Outlook 2007 Help (KB963677)
    Update for Microsoft Office Powerpoint 2007 Help (KB963669)
    Update for Microsoft Office Publisher 2007 Help (KB963667)
    Update for Microsoft Office Script Editor Help (KB963671)
    Update for Microsoft Office Word 2007 Help (KB963665)
    VPRINTOL
    WeatherBug
    WinZip
    WIRELESS
    .
    ==== Event Viewer Messages From Past Week ========
    .
    3/1/2012 3:26:01 AM, Error: Microsoft-Windows-GroupPolicy [1006] - The processing of Group Policy failed. Windows could not authenticate to the Active Directory service on a domain controller. (LDAP Bind function call failed). Look in the details tab for error code and description.
    3/1/2012 2:35:50 PM, Error: Microsoft-Windows-TerminalServices-Printers [1111] - Driver Zebra S600 required for printer Zebra S600 is unknown. Contact the administrator to install the driver before you log in again.
    3/1/2012 2:35:50 PM, Error: Microsoft-Windows-TerminalServices-Printers [1111] - Driver Printer THT 7.0 required for printer Zebra Stripe-S600 - (V) -3 is unknown. Contact the administrator to install the driver before you log in again.
    3/1/2012 2:35:49 PM, Error: Microsoft-Windows-TerminalServices-Printers [1111] - Driver Printer THT 7.0 required for printer Zebra Stripe-S600 - (V) -2 is unknown. Contact the administrator to install the driver before you log in again.
    3/1/2012 2:35:48 PM, Error: Microsoft-Windows-TerminalServices-Printers [1111] - Driver Printer THT 7.0 required for printer Zebra Stripe-S600 - (V) is unknown. Contact the administrator to install the driver before you log in again.
    3/1/2012 2:35:47 PM, Error: Microsoft-Windows-TerminalServices-Printers [1111] - Driver ZDesigner S600 required for printer ZDesigner S600 is unknown. Contact the administrator to install the driver before you log in again.
    3/1/2012 2:35:46 PM, Error: Microsoft-Windows-TerminalServices-Printers [1111] - Driver PDF Complete Converter required for printer PDF Complete is unknown. Contact the administrator to install the driver before you log in again.
    3/1/2012 2:35:43 PM, Error: Microsoft-Windows-TerminalServices-Printers [1111] - Driver Canon iR2200-3300 PCL6 required for printer Canon iR2200-3300 PCL6 is unknown. Contact the administrator to install the driver before you log in again.
    3/1/2012 2:35:31 PM, Error: Microsoft-Windows-TerminalServices-Printers [1111] - Driver RICOH Aficio MP 5000 RPCS required for printer !!OH-BED00!RICOH Aficio MP 5000 RPCS is unknown. Contact the administrator to install the driver before you log in again.
    3/1/2012 2:35:30 PM, Error: Microsoft-Windows-TerminalServices-Printers [1111] - Driver HP Color LaserJet 3800 PCL 6 required for printer !!IN-HAM02!IN-HAM-HP_Color3800 is unknown. Contact the administrator to install the driver before you log in again.
    3/1/2012 2:35:27 PM, Error: Microsoft-Windows-TerminalServices-Printers [1111] - Driver Canon iR2200-3300 PCL6 required for printer !!in-ham02!IN-HAM-RECP-C3300 is unknown. Contact the administrator to install the driver before you log in again.
    3/1/2012 2:34:49 PM, Error: Service Control Manager [7000] - The DS1410D service failed to start due to the following error: The system cannot find the device specified.
    .
    ==== End Of File ===========================
     
  2. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running tools or applying updates other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

    =====================================================================

    Download aswMBR to your desktop.
    Double click the aswMBR.exe to run it.
    If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
    Click the "Scan" button to start scan.
    On completion of the scan click "Save log", save it to your desktop and post in your next reply.

    NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

    ====================================================================

    Download Bootkit Remover to your desktop.

    • Unzip downloaded file to your Desktop.
    • Double-click on boot_cleaner.exe to run the program (Vista/7 users,right click on boot_cleaner.exe and click Run As Administrator).
    • It will show a Black screen with some data on it.
    • Right click on the screen and click Select All.
    • Press CTRL+C
    • Open a Notepad and press CTRL+V
    • Post the output back here.
     
  3. UThant

    UThant TS Rookie Topic Starter Posts: 55

    aswMBR and Bootkit remover logs

    User reports machine is running better but still a bit slow at times. Discovered lack of System Idle process was because "show processes for all users" was not checked.

    aswMBR version 0.9.9.1649 Copyright(c) 2011 AVAST Software
    Run date: 2012-03-02 10:44:05
    -----------------------------
    10:44:05.623 OS Version: Windows 6.0.6002 Service Pack 2
    10:44:05.623 Number of processors: 2 586 0x1706
    10:44:05.623 ComputerName: HELENBRISKEYPC UserName: bjones
    10:44:06.559 Initialize success
    10:50:02.821 AVAST engine defs: 12030200
    10:50:16.814 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP2T0L0-2
    10:50:16.814 Disk 0 Vendor: WDC_WD1600AAJS-00M0A0 01.03E01 Size: 152627MB BusType: 3
    10:50:16.970 Disk 0 MBR read successfully
    10:50:16.970 Disk 0 MBR scan
    10:50:17.016 Disk 0 Windows VISTA default MBR code
    10:50:17.063 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 152625 MB offset 2048
    10:50:17.157 Disk 0 scanning sectors +312578048
    10:50:17.547 Disk 0 scanning C:\Windows\system32\drivers
    10:51:20.851 Service scanning
    10:51:44.594 Modules scanning
    10:52:43.842 Disk 0 trace - called modules:
    10:52:43.904 ntkrnlpa.exe CLASSPNP.SYS disk.sys ataport.SYS hal.dll pciide.sys PCIIDEX.SYS atapi.sys rdbss.sys afd.sys usbhub.sys SYMTDI.SYS tcpip.sys NETIO.SYS ndis.sys e1e6032.sys pacer.sys
    10:52:43.904 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x84de44c8]
    10:52:43.904 3 CLASSPNP.SYS[87da08b3] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP2T0L0-2[0x84bc18a0]
    10:52:44.965 AVAST engine scan C:\Windows
    10:53:15.240 AVAST engine scan C:\Windows\system32
    11:00:37.586 AVAST engine scan C:\Windows\system32\drivers
    11:01:51.965 AVAST engine scan C:\Users\bjones
    11:02:33.414 AVAST engine scan C:\ProgramData
    11:05:50.422 Scan finished successfully
    11:08:34.016 Disk 0 MBR has been saved successfully to "C:\Users\bjones\Desktop\MBR.dat"
    11:08:34.032 The log file has been saved successfully to "C:\Users\bjones\Desktop\aswMBR.txt"
    Bootkit Remover
    (c) 2009 Esage Lab
    www.esagelab.com

    Program version: 1.2.0.1
    OS Version: Microsoft Windows Vista Business Edition Service Pack 2 (build 6002)
    , 32-bit

    System volume is \\.\C:
    \\.\C: -> \\.\PhysicalDrive0 at offset 0x00000000`00100000
    Boot sector MD5 is: 0ec6b2481fc707d1e901dc2a875f2826

    Size Device Name MBR Status
    --------------------------------------------
    149 GB \\.\PhysicalDrive0 OK (DOS/Win32 Boot code found)


    Done;
    Press any key to quit...
     
  4. UThant

    UThant TS Rookie Topic Starter Posts: 55

    Need to call a halt to this at least temporarily

    The executable PAV.EXE that MBAM found on the subject machine and (hopefully) quarantined was not malware - it was a homegrown program for that machine that I was unaware of that just happened to have that name. I am now in the process of checking MBAM's quarantine and if it's there, restoring this program. We can go no further in this cleaning process until I have this program back and operational.
    UThant
     
  5. UThant

    UThant TS Rookie Topic Starter Posts: 55

    Issue with MBAM

    The program PAV.EXE that MBAM reported in its log (see post above) was "successfully quarantined and deleted" unfortunately was NOT quarantined, it was just deleted. We did have a backup on offline media that we were able to restore and the program is operational once again, but I am worried that MBAM reported this was quarantined and deleted but did not retain a quarantined copy of it for restore. On another machine we worked on recently, MBAM deleted the trojan it found but also retained a copy in quarantine available for restoration (not that I'd want to - but in the case of the PAV.EXE, I did). Where can I get an explanation of this behavior? I can't risk using MBAM again if it's going to delete executables without backup/quarantine. Please advise.
    Don Wozniak, aka UThant.
     
  6. Broni

    Broni Malware Annihilator Posts: 52,890   +344

    One of the most important things when operating any computer is to keep current backup.
    False positives happen.

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    • Never rename Combofix unless instructed.
    • Close any open browsers.
    • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    • Double click on combofix.exe & follow the prompts.

    • NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
    • When finished, it will produce a report for you.
    • Please post the "C:\ComboFix.txt"
    **Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
    **Note 2 for AVG and CA Internet Security users: ComboFix will not run until AVG/CA Internet Security is uninstalled as a protective measure against the anti-virus. This is because AVG/CA Internet Security "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG/CA Internet Security cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG/CA Internet Security first.
    Use AppRemover to uninstall it: http://www.appremover.com/
    We can reinstall it when we're done with CF.
    **Note 3: If you receive an error "Illegal operation attempted on a registery key that has been marked for deletion", restart computer to fix the issue.
    **Note 4: Some infections may take some significant time to be cured. As long as your computer clock is running Combofix is still working. Be patient.


    Make sure, you re-enable your security programs, when you're done with Combofix.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    NOTE.
    If, for some reason, Combofix refuses to run, try one of the following:

    1. Run Combofix from Safe Mode.

    2. Delete Combofix file, download fresh one, but rename combofix.exe to your_name.exe BEFORE saving it to your desktop.
    Do NOT run it yet.
    Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.
    There are 4 different versions. If one of them won't run then download and try to run the other one.
    Vista and Win7 users need to right click Rkill and choose Run as Administrator
    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    * Rkill.com
    * Rkill.scr
    * Rkill.exe
    • Double-click on the Rkill icon to run the tool.
    • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • Do not reboot until instructed.
    • If the tool does not run from any of the links provided, please let me know.
    Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

    If normal mode still doesn't work, run BOTH tools from safe mode.

    In case #2, please post BOTH logs, rKill and Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
     
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