TechSpot

[A] Malwarebytes won't install (access denied)

By pack1977
Dec 8, 2011
  1. Computer is infected with System Fix and I can't install malwarebytes to get rid of it.

    GMER Log:
    GMER 1.0.15.15641 - http://www.gmer.net
    Rootkit quick scan 2011-12-08 13:20:34
    Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3 WDC_WD800JD-75MSA3 rev.10.01E04
    Running: 0ukw6lfb.exe; Driver: C:\DOCUME~1\btucker\LOCALS~1\Temp\ugtdrpoc.sys


    ---- Devices - GMER 1.0.15 ----

    AttachedDevice \FileSystem\Ntfs \Ntfs ghmon.sys (Ghost Enterprise client - volume mount filter/Symantec Corporation)
    AttachedDevice \Driver\Tcpip \Device\Ip IpmSecurityAgent1.sys (TDI Filter Driver/Lightspeed Systems)
    AttachedDevice \Driver\Tcpip \Device\Tcp IpmSecurityAgent1.sys (TDI Filter Driver/Lightspeed Systems)
    AttachedDevice \Driver\Tcpip \Device\Udp IpmSecurityAgent1.sys (TDI Filter Driver/Lightspeed Systems)
    AttachedDevice \Driver\Tcpip \Device\RawIp IpmSecurityAgent1.sys (TDI Filter Driver/Lightspeed Systems)

    ---- EOF - GMER 1.0.15 ----

    DDS Log:
    .
    DDS (Ver_2011-08-26.01) - NTFSx86
    Internet Explorer: 8.0.6001.18702
    Run by btucker at 13:21:43 on 2011-12-08
    Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.141 [GMT -6:00]
    .
    AV: Lightspeed Systems Security Agent 8.01.04 *Enabled/Outdated* {983E71A4-EDBC-4776-A28B-07BCBC8D6457}
    .
    ============== Running Processes ===============
    .
    C:\WINDOWS\system32\svchost -k DcomLaunch
    svchost.exe
    C:\WINDOWS\System32\svchost.exe -k netsvcs
    svchost.exe
    svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    svchost.exe
    C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
    C:\Program Files\iTALC\ica.exe
    C:\Program Files\Lightspeed Systems\SecurityAgent\SecurityAgent.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINDOWS\System32\svchost.exe -k HPZ12
    C:\Program Files\Symantec\Ghost\ngctw32.exe
    C:\WINDOWS\System32\svchost.exe -k HPZ12
    C:\WINDOWS\system32\svchost.exe -k imgsvc
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
    C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Lightspeed Systems\SecurityAgent\satray.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\explorer.exe
    C:\Program Files\Lightspeed Systems\SecurityAgent\SAAlert.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\btucker\Desktop\0ukw6lfb.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uSearch Page = hxxp://www.google.com/hws/sb/dell-usuk-rel/en/side.html?channel=us
    uSearch Bar = hxxp://www.google.com/hws/sb/dell-usuk-rel/en/side.html?channel=us
    uStart Page = hxxp://www.msn.com
    uDefault_Page_URL = hxxp://www.msn.com
    mSearchAssistant = hxxp://www.google.com/ie
    BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
    BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
    BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
    BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
    uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil10d.exe
    mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
    mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
    mRun: [Persistence] c:\windows\system32\igfxpers.exe
    mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
    mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
    mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
    mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
    mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
    mRun: [NGClient] c:\program files\symantec\ghost\ngctw32.exe
    mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
    mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
    mRun: [SecurityAgentTray] c:\program files\lightspeed systems\securityagent\satray.exe
    mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
    mRun: [uRshEirOfhWeeq.exe] c:\documents and settings\all users\application data\uRshEirOfhWeeq.exe
    uPolicies-explorer: ForceStartMenuLogOff = 1 (0x1)
    uPolicies-explorer: NoWelcomeScreen = 1 (0x1)
    uPolicies-explorer: DisableCurrentUserRunOnce = 1 (0x1)
    mPolicies-explorer: NoWelcomeScreen = 1 (0x1)
    mPolicies-explorer: DisableLocalMachineRunOnce = 1 (0x1)
    IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
    IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
    IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
    IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
    DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/director/sw.cab
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
    DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
    DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
    TCP: DhcpNameServer = 172.20.0.5 172.20.0.3
    TCP: Interfaces\{D205E6CB-F413-4DCE-9BA7-A878ED669D57} : DhcpNameServer = 172.20.0.5 172.20.0.3
    Notify: igfxcui - igfxdev.dll
    SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 GhMon;GhostMountMonitor - Boot Phase Driver;c:\windows\system32\drivers\GhMon.sys [2003-10-3 6784]
    R1 IpmSecurityAgent1;Security Agent Filter Driver;c:\windows\system32\drivers\IpmSecurityAgent1.sys [2008-9-2 40032]
    R1 SAFsFilter;SAFsFilter;c:\windows\system32\drivers\SaFsFilter.sys [2010-11-15 177760]
    R2 ASFIPmon;Broadcom ASF IP Monitor;c:\program files\broadcom\asfipmon\AsfIpMon.exe [2006-3-17 65536]
    R2 icas;iTALC Client;c:\program files\italc\ica.exe [2008-11-12 844800]
    R2 IpmSecurityAgentService;Security Agent Service;c:\program files\lightspeed systems\securityagent\SecurityAgent.exe [2010-9-30 662360]
    R2 NGClient;Symantec Ghost Client Agent;c:\program files\symantec\ghost\ngctw32.exe [2003-10-3 431272]
    S0 GhPostConfig;GhostPostConfig - Boot Phase Driver;c:\windows\system32\drivers\ghpcw2k.sys [2003-10-3 199328]
    S2 GhPostConfig_Auto;GhostPostConfig - Auto Phase Driver;c:\windows\system32\drivers\ghpcw2k.sys [2003-10-3 199328]
    S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-3-30 136176]
    S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-3-30 136176]
    .
    =============== Created Last 30 ================
    .
    2011-12-08 18:00:35 351880 ---ha-w- c:\documents and settings\all users\application data\dOQsQHGZp82HFb.exe
    2011-12-08 16:46:33 3584 ---ha-r- c:\documents and settings\btucker\application data\microsoft\installer\{121634b0-2f4b-11d3-ada3-00c04f52dd52}\Icon386ED4E3.exe
    2011-12-08 16:46:32 -------- d--h--w- c:\program files\Windows Installer Clean Up
    2011-12-08 15:08:17 -------- d--h--w- c:\program files\Spybot - Search & Destroy
    2011-12-08 15:08:17 -------- d--h--w- c:\documents and settings\all users\application data\Spybot - Search & Destroy
    2011-12-06 22:31:46 -------- d--h--w- c:\documents and settings\btucker\application data\Malwarebytes
    2011-12-06 22:31:37 -------- d--h--w- c:\documents and settings\all users\application data\Malwarebytes
    2011-12-06 22:31:33 22216 ---ha-w- c:\windows\system32\drivers\mbam.sys
    2011-12-06 22:31:33 -------- d--h--w- c:\program files\Malwarebytes' Anti-Malware
    2011-12-06 22:30:14 -------- d-sh--w- c:\documents and settings\btucker\IECompatCache
    2011-12-06 22:02:54 351880 ---ha-w- c:\documents and settings\all users\application data\Hj2gPa2tXjwcYZ.exe
    2011-12-06 21:52:59 444552 ---ha-w- c:\documents and settings\all users\application data\uRshEirOfhWeeq.exe
    .
    ==================== Find3M ====================
    .
    2011-11-16 15:10:48 414368 ---ha-w- c:\windows\system32\FlashPlayerCPLApp.cpl
    2011-10-10 14:22:41 692736 ---ha-w- c:\windows\system32\inetcomm.dll
    2011-09-28 07:06:50 599040 ---ha-w- c:\windows\system32\crypt32.dll
    2011-09-26 16:41:20 611328 ---ha-w- c:\windows\system32\uiautomationcore.dll
    2011-09-26 16:41:20 220160 ---ha-w- c:\windows\system32\oleacc.dll
    2011-09-26 16:41:14 20480 ---ha-w- c:\windows\system32\oleaccrc.dll
    .
    ============= FINISH: 13:22:39.12 ===============

    Attatch log:
    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2011-08-26.01)
    .
    Microsoft Windows XP Professional
    Boot Device: \Device\HarddiskVolume2
    Install Date: 7/5/2007 11:23:59 AM
    System Uptime: 12/8/2011 12:38:17 PM (1 hours ago)
    .
    Motherboard: Dell Inc. | | 0GX297
    Processor: Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz | Microprocessor | 1862/1066mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 74 GiB total, 50.499 GiB free.
    D: is CDROM (CDFS)
    E: is Removable
    F: is Removable
    G: is Removable
    H: is NetworkDisk (NTFS) - 819 GiB total, 753.655 GiB free.
    J: is Removable
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    RP789: 9/9/2011 1:31:55 PM - System Checkpoint
    RP790: 9/9/2011 5:00:42 PM - Software Distribution Service 3.0
    RP791: 9/10/2011 5:00:22 PM - Software Distribution Service 3.0
    RP792: 9/11/2011 5:00:20 PM - Software Distribution Service 3.0
    RP793: 9/12/2011 5:25:47 PM - System Checkpoint
    RP794: 9/13/2011 7:24:43 PM - System Checkpoint
    RP795: 9/14/2011 8:10:01 AM - Software Distribution Service 3.0
    RP796: 9/15/2011 9:16:57 AM - System Checkpoint
    RP797: 9/16/2011 9:59:00 AM - System Checkpoint
    RP798: 9/17/2011 11:57:50 AM - System Checkpoint
    RP799: 9/18/2011 1:57:51 PM - System Checkpoint
    RP800: 9/19/2011 2:36:20 PM - Installed Walmart Digital Photo Manager
    RP801: 9/19/2011 4:19:49 PM - Installed Windows XP WgaNotify.
    RP802: 9/20/2011 5:38:04 PM - System Checkpoint
    RP803: 9/22/2011 9:32:24 AM - System Checkpoint
    RP804: 9/23/2011 10:51:09 AM - System Checkpoint
    RP805: 9/24/2011 12:48:43 PM - System Checkpoint
    RP806: 9/25/2011 2:48:42 PM - System Checkpoint
    RP807: 9/26/2011 4:07:40 PM - System Checkpoint
    RP808: 9/27/2011 6:06:36 PM - System Checkpoint
    RP809: 9/28/2011 5:00:18 PM - Software Distribution Service 3.0
    RP810: 9/29/2011 6:06:31 PM - System Checkpoint
    RP811: 9/30/2011 5:01:14 PM - Software Distribution Service 3.0
    RP812: 10/1/2011 6:06:34 PM - System Checkpoint
    RP813: 10/2/2011 8:06:34 PM - System Checkpoint
    RP814: 10/3/2011 1:59:08 PM - Removed Walmart Digital Photo Manager
    RP815: 10/3/2011 1:59:32 PM - Installed Walmart Photo Manager
    RP816: 10/4/2011 2:23:53 PM - System Checkpoint
    RP817: 10/5/2011 4:07:39 PM - System Checkpoint
    RP818: 10/6/2011 4:44:23 PM - System Checkpoint
    RP819: 10/7/2011 6:06:46 PM - System Checkpoint
    RP820: 10/8/2011 8:06:41 PM - System Checkpoint
    RP821: 10/9/2011 10:06:41 PM - System Checkpoint
    RP822: 10/11/2011 12:06:43 AM - System Checkpoint
    RP823: 10/12/2011 2:06:44 AM - System Checkpoint
    RP824: 10/12/2011 5:00:30 PM - Software Distribution Service 3.0
    RP825: 10/13/2011 5:18:08 PM - System Checkpoint
    RP826: 10/14/2011 5:40:00 PM - System Checkpoint
    RP827: 10/17/2011 9:17:44 AM - System Checkpoint
    RP828: 10/18/2011 10:41:01 AM - System Checkpoint
    RP829: 10/19/2011 10:52:59 AM - System Checkpoint
    RP830: 10/20/2011 11:21:23 AM - System Checkpoint
    RP831: 10/21/2011 1:21:24 PM - System Checkpoint
    RP832: 10/22/2011 3:21:28 PM - System Checkpoint
    RP833: 10/24/2011 8:44:04 AM - System Checkpoint
    RP834: 10/25/2011 9:22:33 AM - System Checkpoint
    RP835: 10/26/2011 11:00:03 AM - System Checkpoint
    RP836: 10/27/2011 3:32:50 PM - System Checkpoint
    RP837: 10/28/2011 4:18:42 PM - System Checkpoint
    RP838: 10/29/2011 6:18:40 PM - System Checkpoint
    RP839: 10/31/2011 9:02:30 AM - System Checkpoint
    RP840: 11/1/2011 9:35:31 AM - System Checkpoint
    RP841: 11/2/2011 10:40:06 AM - System Checkpoint
    RP842: 11/3/2011 11:14:59 AM - System Checkpoint
    RP843: 11/4/2011 12:29:21 PM - System Checkpoint
    RP844: 11/5/2011 2:22:43 PM - System Checkpoint
    RP845: 11/6/2011 3:22:44 PM - System Checkpoint
    RP846: 11/7/2011 3:37:28 PM - System Checkpoint
    RP847: 11/8/2011 3:40:42 PM - System Checkpoint
    RP848: 11/9/2011 4:23:42 PM - System Checkpoint
    RP849: 11/9/2011 5:00:26 PM - Software Distribution Service 3.0
    RP850: 11/10/2011 5:00:19 PM - Software Distribution Service 3.0
    RP851: 11/11/2011 5:51:08 PM - System Checkpoint
    RP852: 11/13/2011 5:13:27 PM - System Checkpoint
    RP853: 11/14/2011 5:59:00 PM - System Checkpoint
    RP854: 11/15/2011 6:00:08 PM - System Checkpoint
    RP855: 11/16/2011 7:59:46 PM - System Checkpoint
    RP856: 11/17/2011 9:59:50 PM - System Checkpoint
    RP857: 11/18/2011 11:59:51 PM - System Checkpoint
    RP858: 11/20/2011 1:59:51 AM - System Checkpoint
    RP859: 11/21/2011 3:59:50 AM - System Checkpoint
    RP860: 11/22/2011 5:59:52 AM - System Checkpoint
    RP861: 11/23/2011 8:36:08 AM - System Checkpoint
    RP862: 11/24/2011 9:59:53 AM - System Checkpoint
    RP863: 11/25/2011 11:59:55 AM - System Checkpoint
    RP864: 11/26/2011 1:59:58 PM - System Checkpoint
    RP865: 11/27/2011 3:59:58 PM - System Checkpoint
    RP866: 11/28/2011 4:01:04 PM - System Checkpoint
    RP867: 11/29/2011 4:28:38 PM - System Checkpoint
    RP868: 12/1/2011 10:30:29 AM - System Checkpoint
    RP869: 12/2/2011 12:20:06 PM - System Checkpoint
    RP870: 12/3/2011 12:32:31 PM - System Checkpoint
    RP871: 12/4/2011 1:37:53 PM - System Checkpoint
    RP872: 12/5/2011 1:50:50 PM - System Checkpoint
    RP873: 12/6/2011 3:04:45 PM - System Checkpoint
    RP874: 12/7/2011 4:33:00 PM - System Checkpoint
    RP875: 12/8/2011 10:46:30 AM - Installed Windows Installer Clean Up
    .
    ==== Installed Programs ======================
    .
    32 Bit HP CIO Components Installer
    AccelScan Scanning Software
    Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
    Adobe Flash Player 11 ActiveX
    Adobe Reader 8.1.2
    Adobe Reader 8.1.2 Security Update 1 (KB403742)
    Adobe Shockwave Player
    Apple Software Update
    Broadcom ASF Management Applications
    Broadcom Management Programs
    Compatibility Pack for the 2007 Office system
    Critical Update for Windows Media Player 11 (KB959772)
    Dell ETS Factory Installation
    DeviceManager
    FileMaker Pro 8.5
    Google Earth Plug-in
    Google Update Helper
    High Definition Audio Driver Package - KB835221
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB2570791)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB954550-v5)
    Hotfix for Windows XP (KB961118)
    Hotfix for Windows XP (KB970653-v3)
    HP LaserJet P2050 Series 4.0
    hppFonts
    hppQFolderP2050
    Intel(R) Graphics Media Accelerator Driver
    Interwrite Workspace
    Interwrite Workspace Content
    Java Auto Updater
    Java(TM) 6 Update 26
    Lightspeed Security Agent v8.00 (x86)
    Malwarebytes' Anti-Malware version 1.51.2.1300
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Security Update (KB2572067)
    Microsoft .NET Framework 1.1 Security Update (KB979906)
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft National Language Support Downlevel APIs
    Microsoft Office FrontPage 2003
    Microsoft Office Professional Edition 2003
    Microsoft Silverlight
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    PowerDVD 5.7
    QuickTime
    Renaissance Responder
    RLPrintPlugin
    Roxio Express Labeler
    Roxio RecordNow Audio
    Roxio RecordNow Copy
    Roxio RecordNow Data
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
    Security Update for Microsoft Windows (KB2564958)
    Security Update for Step By Step Interactive Training (KB923723)
    Security Update for Windows Internet Explorer 7 (KB929969)
    Security Update for Windows Internet Explorer 7 (KB933566)
    Security Update for Windows Internet Explorer 7 (KB938127)
    Security Update for Windows Internet Explorer 7 (KB950759)
    Security Update for Windows Internet Explorer 7 (KB953838)
    Security Update for Windows Internet Explorer 7 (KB956390)
    Security Update for Windows Internet Explorer 7 (KB958215)
    Security Update for Windows Internet Explorer 7 (KB960714)
    Security Update for Windows Internet Explorer 7 (KB961260)
    Security Update for Windows Internet Explorer 7 (KB963027)
    Security Update for Windows Internet Explorer 7 (KB969897)
    Security Update for Windows Internet Explorer 7 (KB974455)
    Security Update for Windows Internet Explorer 8 (KB2510531)
    Security Update for Windows Internet Explorer 8 (KB2544521)
    Security Update for Windows Internet Explorer 8 (KB2559049)
    Security Update for Windows Internet Explorer 8 (KB2586448)
    Security Update for Windows Internet Explorer 8 (KB971961)
    Security Update for Windows Internet Explorer 8 (KB974455)
    Security Update for Windows Internet Explorer 8 (KB981332)
    Security Update for Windows Internet Explorer 8 (KB982381)
    Security Update for Windows Media Player (KB2378111)
    Security Update for Windows Media Player (KB911564)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB968816)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player (KB975558)
    Security Update for Windows Media Player (KB978695)
    Security Update for Windows Media Player 11 (KB936782)
    Security Update for Windows Media Player 11 (KB954154)
    Security Update for Windows Media Player 6.4 (KB925398)
    Security Update for Windows Media Player 9 (KB917734)
    Security Update for Windows XP (KB2079403)
    Security Update for Windows XP (KB2115168)
    Security Update for Windows XP (KB2229593)
    Security Update for Windows XP (KB2296011)
    Security Update for Windows XP (KB2347290)
    Security Update for Windows XP (KB2360937)
    Security Update for Windows XP (KB2387149)
    Security Update for Windows XP (KB2393802)
    Security Update for Windows XP (KB2412687)
    Security Update for Windows XP (KB2419632)
    Security Update for Windows XP (KB2423089)
    Security Update for Windows XP (KB2440591)
    Security Update for Windows XP (KB2443105)
    Security Update for Windows XP (KB2476490)
    Security Update for Windows XP (KB2478960)
    Security Update for Windows XP (KB2478971)
    Security Update for Windows XP (KB2479943)
    Security Update for Windows XP (KB2481109)
    Security Update for Windows XP (KB2483185)
    Security Update for Windows XP (KB2485663)
    Security Update for Windows XP (KB2491683)
    Security Update for Windows XP (KB2503665)
    Security Update for Windows XP (KB2506212)
    Security Update for Windows XP (KB2507618)
    Security Update for Windows XP (KB2507938)
    Security Update for Windows XP (KB2508429)
    Security Update for Windows XP (KB2509553)
    Security Update for Windows XP (KB2524375)
    Security Update for Windows XP (KB2535512)
    Security Update for Windows XP (KB2536276-v2)
    Security Update for Windows XP (KB2544893-v2)
    Security Update for Windows XP (KB2544893)
    Security Update for Windows XP (KB2555917)
    Security Update for Windows XP (KB2562937)
    Security Update for Windows XP (KB2566454)
    Security Update for Windows XP (KB2567053)
    Security Update for Windows XP (KB2567680)
    Security Update for Windows XP (KB2570222)
    Security Update for Windows XP (KB2570947)
    Security Update for Windows XP (KB2592799)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB923689)
    Security Update for Windows XP (KB923789)
    Security Update for Windows XP (KB938464)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950760)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951698)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB953839)
    Security Update for Windows XP (KB954211)
    Security Update for Windows XP (KB954459)
    Security Update for Windows XP (KB954600)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956391)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956744)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956841)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB957095)
    Security Update for Windows XP (KB957097)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958687)
    Security Update for Windows XP (KB958690)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960715)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961371-v2)
    Security Update for Windows XP (KB961373)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB968537)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971468)
    Security Update for Windows XP (KB971486)
    Security Update for Windows XP (KB971557)
    Security Update for Windows XP (KB971633)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB971961)
    Security Update for Windows XP (KB972270)
    Security Update for Windows XP (KB973354)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973525)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975562)
    Security Update for Windows XP (KB975713)
    Security Update for Windows XP (KB977816)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978338)
    Security Update for Windows XP (KB978542)
    Security Update for Windows XP (KB978601)
    Security Update for Windows XP (KB978706)
    Security Update for Windows XP (KB979309)
    Security Update for Windows XP (KB979482)
    Security Update for Windows XP (KB979559)
    Security Update for Windows XP (KB979683)
    Security Update for Windows XP (KB979687)
    Security Update for Windows XP (KB980195)
    Security Update for Windows XP (KB980218)
    Security Update for Windows XP (KB980232)
    Security Update for Windows XP (KB980436)
    Security Update for Windows XP (KB981322)
    Security Update for Windows XP (KB981997)
    Security Update for Windows XP (KB982132)
    Security Update for Windows XP (KB982665)
    Sonic Update Manager
    Spybot - Search & Destroy
    Symantec Ghost Console Client
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Windows Internet Explorer 8 (KB976662)
    Update for Windows XP (KB2345886)
    Update for Windows XP (KB2541763)
    Update for Windows XP (KB2607712)
    Update for Windows XP (KB2616676)
    Update for Windows XP (KB2641690)
    Update for Windows XP (KB942763)
    Update for Windows XP (KB943729)
    Update for Windows XP (KB951072-v2)
    Update for Windows XP (KB951978)
    Update for Windows XP (KB955759)
    Update for Windows XP (KB955839)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971029)
    Update for Windows XP (KB971737)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    Walmart Photo Manager
    WebFldrs XP
    WebReg
    Windows Genuine Advantage Notifications (KB905474)
    Windows Genuine Advantage Validation Tool (KB892130)
    Windows Installer 3.1 (KB893803)
    Windows Installer Clean Up
    Windows Internet Explorer 7
    Windows Internet Explorer 8
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows PowerShell(TM) 1.0
    Windows PowerShell(TM) 1.0 MUI pack
    Windows XP Service Pack 3
    WJ III Normative Update Compuscore and Profiles Program
    Yahoo! Detect
    .
    ==== Event Viewer Messages From Past Week ========
    .
    12/8/2011 9:02:32 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}
    12/8/2011 8:59:53 AM, error: Service Control Manager [7034] - The DNS Client service terminated unexpectedly. It has done this 1 time(s).
    12/8/2011 10:45:59 AM, error: EventLog [6004] - A driver packet received from the I/O subsystem was invalid. The data is the packet.
    12/8/2011 10:41:33 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
    12/6/2011 4:30:53 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Fips intelppm
    12/6/2011 4:29:49 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
    12/6/2011 4:29:24 PM, error: NETLOGON [5776] - Failed to create/open file \system32\config\netlogon.ftl with the following error: Access is denied.
    .
    ==== End Of File ===========================
     
  2. Broni

    Broni Malware Annihilator Posts: 52,904   +344

    Welcome aboard [​IMG]

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running tools or applying updates other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

    ============================================================

    Download aswMBR to your desktop.
    Double click the aswMBR.exe to run it.
    If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
    Click the "Scan" button to start scan:
    [​IMG]

    On completion of the scan click "Save log", save it to your desktop and post in your next reply:
    [​IMG]

    NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

    ============================================================

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt"
    **Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
    **Note 2 for AVG users: ComboFix will not run until AVG is uninstalled as a protective measure against the anti-virus. This is because AVG "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG first.
    Use AppRemover to uninstall it: http://www.appremover.com/
    We can reinstall it when we're done with CF.
    **Note 3: If you receive an error "Illegal operation attempted on a registery key that has been marked for deletion", restart computer to fix the issue.



    Make sure, you re-enable your security programs, when you're done with Combofix.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    NOTE.
    If, for some reason, Combofix refuses to run, try one of the following:

    1. Run Combofix from Safe Mode (How to...)

    2. Delete Combofix file, download fresh one, but rename combofix.exe to yourname.exe BEFORE saving it to your desktop.
    Do NOT run it yet.

    Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

    There are 4 different versions. If one of them won't run then download and try to run the other one.

    Vista and Win7 users need to right click Rkill and choose Run as Administrator

    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    Rkill.com
    Rkill.scr
    Rkill.exe

    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • Do not reboot until instructed.
    • If the tool does not run from any of the links provided, please let me know.

    Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

    If normal mode still doesn't work, run BOTH tools from safe mode.

    In case #2, please post BOTH logs, rKill and Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
     
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